I’ve stayed at this hotel several times now and each stay has exceeded all expectations and somehow been more impressive than the last. To get this most recent trip started off to a wonderful start, Jonathan at the Concierge desk, helped me connect multiple reservations and set up a nice surprise for my pregnant wife and daughter ahead of our stay. His diligence not only helped with a smooth check in but also brought a little extra joy to our five year old daughter’s last Disney trip as an only child. The excellent service did not stop there though. An odd request to the service express desk was made and, despite the late hour, both Jasmin and especially Jen, went well above and beyond to make things happen. Not to be out done, Duncan at the Concierge desk helped me on a number of small favors as well. The entire team at this hotel is incredible. The staff at the Westin Anaheim doesn’t simply rely on the hotel’s amazing location or fantastic food and beverage options, they go above and beyond to deliver high quality service. I am already looking to book my next trip back.
Fanciest hotel for Disney and Convention Center guests.
Feb 01, 2023
We booked a January weekend at the Westin Anaheim through Fine Hotels and Resorts and we absolutely loved it! I saw a YouTube video that said it was the fanciest hotel in Anaheim, and I wholeheartedly agree! Such great service and attention to detail. When we arrived, Laura and Brian greeted us with a smile and was happy to upgrade our room. Wow! We got to see Disney fireworks from our bedroom balcony and rooftop restaurant each night. One of my favorite features was the giant bathtub and white marble bathroom. I soaked in my bubble bath every evening. Another wonderful aspect is that it’s literally across from Disney, Downtown Disney, and next to the Convention center. Everything was right at our fingertips. We were pleasantly surprised by the beautiful heated pool and hot tub. I have never been in such a long hot tub. It easily seated 20 people. This hotel is great for families with young kids, as well as older adults, like my husband and myself. The buffet breakfast had so many delicious options, we left very satisfied. The beds of course were up to Westin‘s high reputation and we had a great sleep. If you’re looking for a special memory, please take my advice and try the Westin Anaheim Resort. My family and I have booked another weekend this month.
Great for business and relaxation.
Feb 01, 2023
This facility is so nice and new. The staff are very attentive. Everything is clean and comfortable. It’s pretty cool to go up to the Westin club and see the resort from there. If you go to the Westin club, you will really enjoy William, the host. He’s a hoot and very helpful. Their conference services are fantastic. Anything we needed, they accomplished very quickly. The food they served at lunch for our workshop was amazing.
Check-in/ Front desk exceptional service
Jan 27, 2023
I want to give a shout out to Robert!! The moment I checked in, he made sure to make my stay feel exceptional! He is well versed with handling clientele. He pays attention to detail and made sure requests were addressed till the end of my stay.
I also want to give Cyrus a shout out! Another gentlemen addressing my questions accordingly!!! These two gentleman know customer service and make you feel welcomed! I can’t stop telling friends and family about the great service I received. I’m surely coming back!
Just wow! GOAT Status!
Jan 25, 2023
All-around WOW. Just want to start with telling Ashley how eye-opening of a stay we had and she made our stay a magical one with our special close friends. How do you have a flawless hotel stay? Pretty darn close to it lol. I'll knock out the areas that could probably be improved (short list). The bar in the lobby had closed a little early for our liking. We had been trekking all day at Disney and wished we could have a night cap but we may have missed them right at 12/1230 at night. Room service was not serving alcohol past a particular time also. Only thing I could infer was that they do not want late night partying. Now, for the positive sides: All aspects of the hotel were aesthetically beautiful. I am glad we checked in closer to 7PM- we caught the fire lit up at the Westin Sign, Christmas Lights still elegantly displayed, Valet was quick and smooth to take our car, the hotel welcomed us with live entertainment in the lobby with a sensational duo called J Forte. Slightest wait for checking in and the most thoughtful gesture waiting for us, champagne! Sooo many pillows! I felt sunk in at times lol.
That roof top bar was wickedly awesome lol fun cocktails and DJ bumping Disney tunes for the ancipated fireworks (too windy so didnt go off this night) but still very neat with heat warmers throughout and that 5-cheese pizza was OH MY. I was impressed with the free breakfast also, neat and clean space, great space on the patio also with plenty of tables and cant beat the view with Disney being across.
I loved the service from everyone at the hotel including the rooftop lounge. I can't even look at another hotel without having this as the standard lol. Thank you again Westin! definitely will be back!