TripAdvisor Traveler Rating

I wrote this review on Yelp as well but I want to make sure these amazing employees get the recognition they deserve!! If I could give this hotel 10 out of 5 stars, I absolutely would! My fiancé and I stayed at this hotel for my birthday trip, and we had an incredible experience from start to finish. It all began the moment we walked through the doors. Sarah at the front desk was immediately kind, friendly, and genuinely welcoming. She surprised us with a complimentary room upgrade, which instantly set the tone for an amazing stay and truly felt like a little bit of Disney magic sprinkled into our trip. Every time we saw Sarah in the lobby afterward, she made a point to ask how we were enjoying our stay and how our room was. She happily answered any questions we had, and when my fiancé and I mentioned we were craving something sweet, she went above and beyond by giving us complimentary chocolates and water bottles, letting us know to reach out if we needed anything else. I honestly could rave about her forever. Both my fiancé and I have hotel experience, so we truly recognize when someone genuinely loves what they do and Sarah absolutely does. Her kindness and authenticity stood out so much that even after our trip, we found ourselves incredibly grateful for how she helped make our stay so special. Our hotel room was beautiful, complete with a balcony and an amazing view of California Adventure, and we were even able to watch the fireworks from the comfort of our pajamas while relaxing in our cozy bed. The room was spotless, and when I called down to request water bottles and toothbrushes with toothpaste, everything was delivered promptly by a kind housekeeper whose name I unfortunately didn't catch. When it was time to leave, Rebecca at the concierge desk was just as wonderful. She helped us check out, asked about our stay, and was genuinely excited to hear about our Disneyland trip and what we enjoyed most. She made sure we had all the information we needed about self-parking and wished us a safe trip back to San Diego. This hotel truly exceeded our expectations, and the exceptional staff made our birthday trip unforgettable. We can't wait to return!

We had a lovely stay at the Westin Anaheim Resort for our short stay. Jessi-Lynn really looked after us at check in and made us feel very welcomed as well as going to extra lengths to provide instruction on where to go for some nice food in the location.

Beautiful hotel properties still need amazing people and this amazing property has William. We hadn't seen him in several months but he has not missed a beat, he remembered us and was more than accommodating. Traveling with a 2 year old and an 8 month old always has its challenges but William went out of his way to make us feel comfortable & relaxed. He anticipated our needs and made the entire lounge feel like such a bright and welcoming start to everyone's morning. Cant wait for another stay and this beautiful property to meet more people just like william.

Another fabulous stay at the Westin which, in my opinion, should be renamed William. What a star that man is, don’t ever lose him guests will leave in droves. He is the reason we come every year. Having said that the all the staff deserve thanks The stunning Gingerbread House is a sight I will never forget. Thanks again

We loved our stay here! Hotel had all the right amenities and it was close to the park for a quick walk. Sarah who checked us in was so kind and helped us with getting a park view room for our 25th anniversary. She went above and beyond in service. Highly recommend this hotel and we'll be staying here anytime we visit Disneyland.