TripAdvisor Traveler Rating

We had a high-end experience at this beautiful hotel, complete with excellent dining and outstanding amenities. The room was pristine, modern, and incredibly comfortable — a joy to stay in. While the food wasn’t the most affordable, it was beautifully prepared and felt worth the indulgence. The staff were warm and attentive, and the pool was exceptional.

This was a trip for my son’s birthday. We were really excited about this stay because of the grounds and spacious rooms to accommodate my family size. However, when we got to our room we had dead bugs in the bedroom. Went the desk and got our room changed immediately with the parking fee refunded (which is the reason for the 2 star or it would’ve been 1). We were heading to Disney the following morning and had a breakfast reservation for 12 people. Went to shower and we had no hot water. Someone from maintenance came right away and tried to fix the problem. While he was there he had to take off the entire handle from the shower because it was out on incorrectly (not to mention the detachable shower head was absolutely disgusting with green and blue slug on it. Wish I had a picture for reference). Maintenance had to come back while we were out because they had to still fix whatever it was and we still had no hot water. We missed our reservation and had to pay the fee to Disney for a no show PER PERSON. When we got back to our room we had a note letting us know someone had fixed the problem only the problem had not been fixed. My husband went down to the desk and was told there was no manager on site because it was the weekend to give a call tomorrow that the person was really responsive. They told us because we booked through a third party they couldn’t help us. My husband called the next day, no response. Followed up twice there after and still no response. Have yet to speak to a manager! Unfortunately after a 2 day stay going to Disney parks my family was unable to take a hot shower and my 3 small children had to stand there freezing while I tried to give them a quick rinse in ice cold water. We were so hopeful for this hotel as it would’ve been our hotel of choice for any future stays in Orlando.

?? 1-Star Review: Serious Failures in Communication, Guest Treatment, and Provision of Paid Amenities Our recent stay at the Royal Caribbean Palace Orlando was profoundly disappointing and fell significantly below the standards reasonably expected of a hotel of this scale. As fully paying guests, we were informed on the morning of 18 November 2025 that the main pool area would be closing at 12:00pm for a private event. This was the first and only communication provided to us. It is important to note that pool staff confirmed they themselves had only been informed that same morning, indicating a clear internal communication failure. In contrast, reception staff attempted to claim that guests had been notified previously, a statement contradicted not only by our experience but also by multiple other guests who voiced similar complaints and confirmed they had received no prior notice whatsoever. For a property with over 1,300 rooms, the reliance on a few pre-printed notes at reception cannot reasonably be considered adequate guest notification. As a result of the closure, we were redirected to an alternative pool near the villa area. The facility provided was wholly unacceptable: it was unmanned by staff, offered no access to drinks or basic guest services, and the pool itself was in visibly poor condition, including mould, cracked surfaces, and an active amount of wasps and hornets. These conditions raise both hygiene and safety concerns. We had paid in full prior to arrival for the advertised amenities, including use of the main pool, and it is entirely inappropriate to restrict access without meaningful notice or suitable alternatives. Following our complaint, we were offered either a complimentary meal or a $150 rebate, the latter of which must be claimed through our travel agent after returning home—an additional inconvenience. Only after reporting the unacceptable state of the villa pool were we then offered access to a pool at a separate hotel down the road, which further demonstrates the lack of adequate on-site provisions. Overall, this situation reflects serious deficiencies in communication, operational planning, and guest care. The disruption to our stay and the failure to provide the facilities we paid for resulted in an extremely poor end to our holiday. Based on this experience, we cannot recommend this hotel and believe prospective guests should exercise caution when considering a booking. Furthermore, the photos we took and have attached are of the very pool area we were directed to use, despite the fact that the private event at the main pool did not begin until after 4:00pm. This unnecessarily deprived guests of facilities that were paid for and remained unused for several hours.

Comfortable and clean enough. Was able to enjoy the sun. It’s a resort so not as relaxing due to crowds and it’s as expected.

This is the third time my best friend and I have stayed here for a girls trip. We plan on making it an annual thing. We just love it there and never want to go home! So many resturants and places to get food or drinks. Wonderful pool and pool bar. Service right where you sit by the pool. Very clean hotel for so many guests, 5 stars for housekeeping. All the staff are friendly and helpful. Valet service is excellent. Only negative this stay was some of the staff in the Stafium Club and Calypso Bar seemed to be overwhelmed as the were understaffed which made for a long wait time to get anything. Otherwise exceptional! It is on the pricey side with all the added fees but well worth it.