The hotel is nice. The staff at the front desk is ok but I shouldn't have to call down to the service desk several times because we ran out of tissues and didnt have much toilet paper left and then I wait there until 1:30/1:45pm for what I called down for like at 10:30-11 am ish and they still don't show up when we run out of toilet paper entirely that really stinks. Then when I finally leave, I hang a do not disturb sign and they don't honor the sign and put the stuff I asked for long before I hung that sign, inside my room, that is frustrating. Hang it on the door in a bag don't just go inside. I've stayed here a couple time and while I love the resort We only have ever used the hot tub and pool which were nice but I'm not sure its worth it because the fees for everything have now become just WAY to excessive. We don't use anything else there so for my 12 year old the last 2 times we stayed we couldn't find a place to park. This time we could but for how much I pay for a night for parking now I should be able to find parking near my tower. My experience was OK but the fees are crazy now and I'll have to look to stay elsewhere in the future. I had to order food from stadium and that was crazy busy and almost impossible to get their Staff's attention because I don't think enough people were on to deal with the number of people who were present. Also the 2 times prior that I stayed I couldn't use the Disney service bus they have so I didn't bother to try this time which is why I rented a car in the first place. I do want to know where employees park there is it where guests park and if they pay for parking.
(New York City, New York)
Feb 19, 2024
Celebrated 30 class reunion. The catering services were excellent and the hospitality was fantastic. They worked with us and made sure we had everything we needed to make the an experience of a lifetime for the attendees. The location was a little far out but the facility was stunning!
They charged us by mistake and not send us full refund
Feb 16, 2024
We booked and paid in advance through external website. When we arrived they asked for our credit card for for security. About week after we left we found they charged us for the all 4 nights in almost 1000$. We sent them email and called , they promised they will return the money they charged by mistake in 2 weeks. After 2 weeks , we see again we received only about half of it. We sent again email, and they promised they will return the rest. Again after week they returned additional part of it but not all !!. We again sent emails , but now they just ignore our emails. Not the level of service I would expect from expensive resort like this. Shame
Feb 11, 2024
Lovely clean hotel, Steve Brown made our trip fantastic, treat us like royalty, this man needs a pay rise, he goes above and beyond for everyone in the hotel. Ultimate gentleman
Pleasure to meet him. We’ll be back ??
Lovely to get to know about this gentleman and his family & his sugarplum ?? great person!
Feb 03, 2024
We recently stayed at the Carivi Royale for my husband's business meetings. When he was not in meetings, we were able to relax and enjoy the amazing pool and amenities that they had. There was casual to fine dining available. The staff was all courteous and very attentive and helpful. It made for a wonderful work/vacation.