Be careful when readying reviews as the hotel had just finished a complete refurb.
Rooms are spotlessly clean…
Two double beds, loads of pillows, very comfortable.
Great large shower, good water pressure and always run hot. Lots of towels available and everything changed daily.
Coffee machine and small fridge, good space to store food, microwave but no plates, bowls, spoons etc. So bring a spoon and a few bowls if you plan a quick bowl of cereal before hitting the parks. Plenty of power points.
Great views (we were on the 9th floor) if you would rather have a quieter room, ask to go high, we didn’t hear the pool area at all. We also arrived back one night to a loud gathering next door, once inside the room we couldn’t hear them at all. So if you’re after an early start at the parks there is no issues. Rooms have good blackout blinds.
Pool area is lovely, always loads of beds available, pool towels and although this is a refurb rather than a new hotel everything was fresh, sun loungers are new and very comfortable.
Food is quite expensive, breakfast was lovely but honestly too much money for everyday over 2 weeks. However there is also a very handy cafe, selling coffee and pastries and other snacks, so we used this much more. Fresh pizza is available until late, also other hot foods, salads etc.
The hotel is very stylish, really lovely.
The only compromise we found… Disney park transfers are limited and we sometimes found them being odd times, so we ended up using Uber which was around 12-15 dollars each way but was generally available quickly.
Over all the hotel was very nice, a great location. I would recommend this hotel for Disney trips.
Best vacation in years
Jun 29, 2022
We actually stayed June 2021, but that wasn’t an option. We were there for the high school wrestling National meet. This hotel was awesome! The vibe was extraordinary. The drinks amazing! Lots of food options. I am comparing this to the red lion we stayed at this year. NO COMPARISON. Red lion was terrible. Caribe bar and food was available and delicious at appropriate hours. We had a blast. It was not available this year or we would have stayed here.
Miserable Staff and manager Rudy despite infants covid
Jun 24, 2022
I never ever write reviews. I worked as GM in a hotel for 10 years. So I know it's tough. HOWEVER I called to let them know my infant daughter had covid so we dont get anyone sick. The woman who was at the desk didn't want to bother to look up anything. She then pretended not to hear me and kept saying hello hello AND HUNG UP. Thinking I'm Stupid. I called for a manager and he finally calls me back 3 hours later.
I told him what happened and he said in the most uncaring voice ok I will let them know. I Said you don't even know who it is. He said I will just reprimand the entire staff. In the most sarcastic voice. All I was looking for was an apology and someone to let this employee know how horrible that was to do to a parent with a sick child. The miserable managers name was Rudy. I want a real manager to reach out to me. We are going down there soon and I want to meet Rudy. Disgusting display of a manager.
Great Vacation Spot
Jun 23, 2022
I've stayed at many other hotels in the Orlando area and this is a hidden gem. Lots to do on property and the staff is very attentive. Everyone who works here was professional and very helpful. My kids loved the pool w/waterfall and slide. Will stay here again for sure. Also close to a lot of attractions and shopping sites.
Jun 16, 2022
The staff was attentive and went above and beyond. Facilities were immaculate. Vegetarian panini option would have made it a perfect experience . Izzy at the front desk was patient, helpful and made sure my problem was solved. Thanks Izzy!