TripAdvisor Traveler Rating

BEWARE- Location & Cleanliness A+, but unfortunately, atmosphere, value, noise level, but most of all, SERVICE WAS TERRIBLE! Drove by this hotel for years and always thought it was so beautiful and took the chance staying here for a Disney Vacation. Problems started immediately upon check in. Concierge unloaded our luggage to a cart and we tipped them more than generously (our 1st mistake)- however, once inside, they whisked our baggage away to their back room even though I explained we were checking in to our room right at that moment- no need to secure our bags. They told me to come back after I checked in. When I asked for our luggage they said they could hand the bags to us (there were 6 bags and only 2 of us) but could not give us the luggage cart but they could wheel the cart to our room (for another tip, despite that I had already paid for this and still offered to take it myself!). Front desk forgot to hand me back my Drivers License at check in and never notified me. I realized the next day after trying to gain entry into Magic Kingdom and needing my driver's license as their system was having a glitch with tickets and they needed my ID! If you are staying here for Disney- DON'T! They DO NOT shuttle you to the parks as their staff will tell you- they drop you off at the Transportation Center instead and you have to take additional transportation tot get to the parks. We planned all day shopping at Disney Springs and their shuttle only drops off & picks off once int eh evening! We were in Tower 3- 9th floor- and could hear music from an even in the main building from our building! Additionally, VERY LOUD thumping from the music at the pool DJ stand starts at 9 am sharp EVERY morning and plays until pool closing. No sleeping in on vacation at this hotel! My advice- stay somewhere else- literally anywhere else. Management was invisible. Assistant manager offered to meet but never showed up. Very poorly ran hotel. Sticking with the Disney Experience for now on- they could learn a lot of lessons from Disney service! Ended up staying 3 days longer but switched to a Disney hotel to enjoy the remainder of our trip.

We just wrapped up a fantastic weekend stay at Caribe Royale. As a family that travels often, we were incredibly impressed. ?Accommodations & Cleanliness: The resort is sparkling clean. Our suite was spacious, modern, and felt fresh from the moment we walked in. ?Activities: If you have kids, this is the place to be. Between the massive pool, the 75 foot waterslide, and the basketball courts, our 14 and 9-year-old boys were fully entertained. We never heard the words 'I'm bored'. ?Dining: The food is excellent across the board. ?Stadium Club: An absolute must visit. The atmosphere is incredibly fun and the food was exactly what we were looking for after a busy day. ?Calypso’s: Perfect for casual poolside drinks and lunch. ?The Market: Super convenient for grabbing quick things, and grabbing ice cream here was a huge hit with the boys. ?The resort has so much to offer that you can easily spend the whole weekend right on the property. We will definitely be back!"

The hotel is large with 7 towers, it services a lot of guests and conventions. It seems that the personnel is quite overloaded with service calls, doesn't speak English at all, show up late or don't show up at all... like cleaning our room. We were gone for 7 hours and noone showed up. Also we asked for a duvet cover on our bed and noone knew what that was. Also we were asking to refill our water bottle, the coffee shop refused and made us buy water for $7 a bottle !

My family and I spent two nights here and really enjoyed it. Our first impression was friendly staff and beautiful entry way. My kids loved the interactive floor. The pool was nice. My 5 year old loved the slide! My 1 year old loved the splash pad and playground.. The rooms were nice. We got a two queen suite. Plenty of space for all of us and when the kids sleep we were able to hang out In the living room. The food there was really good! There were alot of gluten free options! We absolutely loved the sports bar. Great music and golf/sport simulator! There were alot of activities to do. Honestly My only complaints would be the walls are thin I could hear hear people running around jumping at night and the pools were a little chilly. But it’s not a deal breaker becuse it was spring break and I have kids so I get it. We definitely will come back.

A Most Unfortunate Stay at the Caribe Royale, there's nothing Royale about it Dearest readers, Allow me to recount a most curious and disappointing affair that unfolded at the Caribe Royale this past weekend. Our party—six adults and 4 children—arrived with high hopes, having reserved not one, but two of the establishment’s grand villas, totaling well over $2,600 for the stay. Naturally, we also secured a confirmed cabana reservation, complete with a confirmation number and a rather strict cancellation policy—one might assume such details would imply the cabana actually exists for one’s use. Alas… this was not to be. After several attempts to reach the Fitness Center by telephone to confirm the cabana prior to arrival—calls which were answered by no one at all—we approached management upon arrival and the day of. There, with the calm confidence of someone announcing the weather, we were informed that our confirmed cabana reservation was “subject to availability.” One must admire the creativity. You see, this massive resort possesses a grand total of three cabanas. Yes, three. For a hotel of this size. It would appear the odds of securing one are roughly equivalent to drawing a royal flush while blindfolded. Despite presenting the confirmation email—complete with confirmation number and absolutely no language whatsoever about “subject to availability”—we were simply told there was nothing they could do. The grand solution offered for this royal inconvenience? A $100 beverage credit. A thoughtful gesture perhaps, if one were inconvenienced while purchasing a sandwich. Slightly less compelling when one’s party is spending over $2,600 on two villas for the weekend and had specifically planned the day around the cabana reservation. To make matters even more dramatic, our daughter slipped on one of the painted walkways that had been generously soaked by irrigation sprinklers, sending her tumbling and slamming her head onto the pavement. Thankfully she is okay, but the scene would have rivaled any dramatic fainting episode in a Regency ballroom. In summary, while the Caribe Royale may boast impressive buildings and grand ambitions, its cabana reservation system appears to function more as a suggestion than an actual reservation. For comparison, we have stayed at the Hilton numerous times and never encountered such a whimsical interpretation of what the word “reservation” means. Should you visit Caribe Royale and wish to enjoy a cabana, I recommend bringing luck, patience, and perhaps a carrier pigeon, as the telephone seems purely decorative. Yours in mild disbelief, A formerly hopeful guest