TripAdvisor Traveler Rating

Bedbugs! The management was terrible to us. I woke up to find I was bitten and actually found a bedbug crawling in my pillowcase, and took a picture of it! They had a “third party” investigation and found the room negative for bedbugs. I am bitten all over! They refuse to compensate us for anything. The only thing they did was change us to another room. I will never stay there again. This used to be my go-to place in Orlando. Do yourselves a favor and stay somewhere else!!!

Rented a 2-bedroom villa at Christmas. Nice layout and convenient. The kitchen was a big draw BUT was woefully short of cooking supplies. 2 pots and 1 pan. Unfortunately, we couldn't use the oven as there was no pan or baking sheet to put into the over. Repeated calls to Guest Services finally, after the 4th call, result in a Manager who basically said it is what it is. Then strangely, 30 minutes later, hotel staff delivered a ladle to the room. Really? We also found the floors to be filthy. Disgustingly filthy. See the pictures of what our feet looked like and just how dirty a rag could become after wiping on the floor. My 3 star review is generous....would be really easy to give a 2-star review.

Our family of four visited the Caribe Royale for the first week of the new year to enjoy the Disney parks. The service—parking lot attendants, bellhops, servers/bartenders, housekeepers, etc—was exceptional. Every single staff member we encountered wanted to go out of their way to help us. We stayed in a suite with two queen beds, a pull out sofa, two tvs, two desks/chairs, and a view of the pool. Our room was clean and well-decorated with a lottttt of space. The shower had both a handheld shower head & a rain shower head which was *chef’s kiss* It was cold for most of our trip, but our son braved the pool and water slide—we will definitely return in the summer to make the best of that. My only real gripe is that the “shuttle” to the Disney parks is really just a van & extremely limited on times.

We thoroughly enjoyed our stay in the Villas here. The staff was pleasant and each place we ate was tasty! Next time we may stay in a suite since it is closer to the main area. The only complaint is there only being two small hot tubs for such a large place. We definitely will visit again.

Wonderful check in and close turnpike. Check in was smooth and easy. The room was larger than expected with great amenities. Two wonderful pools and good food. I will be returning. Will be returning in March because the parks a close by . Had a walk anti room with a sleeper, a microwave and coffee machine with coffee.