TripAdvisor Traveler Rating

Julian made our morning with his positive attitude and amazing service The restaurant should have more employees like him. The food was delicious. We ate dinner there twice and breakfast once. We highly recommend this restaurant to all!!!!

Our plans changed and I had to cancel beach cabana rentals. After 2 weeks and no refund, they told me it got "stuck in the system " and they would manually refund my money. Instead of a refund, I was charged for 2 more days. They now owe me $644.96, and NO ONE answers the phone. I have emailed the activities desk 6 times with no response. I will obviously be disputing with my credit card, but we were repeat visitors who will never go back.

I wanted to book 5 rooms for a family celebration. I was staying at THE GROVE in Orlando on May 5th, so I decided to stop at MARGARITAVILLE - to see the hotel and to see if it was a good fit for our family. When I arrived, ALANYS was at the front desk. I kindly asked her if my daughter and I could see a room. She said, "Let me ask the manager". She left for 4 minutes, came back and said, "Yes." - So we waited and she left the front desk and was talking to a cleaning person for 10 minutes. When she came back, she didn't say anything. I had to say "Are we able to see the room?". She said, "Yes, I am trying to find someone to show you it." - Then we waited 20 more minutes. After 20 minutes, we came to her at the front desk, eager to see the room. We were SHOCKED. She was extmrely rude and said, "No, you can't see the room because nobody can show you it!". What kind of service is this? We were so disappointed in ALANYS attitude and how she made us wait 30 minutes, telling us she would show us a room, then saying "NO". Because of this, we will NEVER book at this hotel and will tell anyone we know to steer clear! What an unprofessional place. ALANYS - SHAME ON YOU for wasting 30 minutes of our time. You truly don't know how to work in the hospitality business and you make Margartiaville look terrible!!

The accommodations were dirty. When we would call to request items to replace items that were filthy or in disrepair the response was unreasonably slow or nonexistent. I’d never stay here again and would NOT recommend that anyone else book this place either.

This hotel looks superb and has a fantastic pool area but be careful before you book , It’s very expensive and the hidden kick in the tail is a $50 a day per room tax for services you might not use .we stayed in 2 rooms for 14 days April 2025 and found the following:- It can take a long time to get service at reception One room was without a working shower for 2days as the control was hanging off the wall The restaurant is pricey and the food doesn’t live up to the cost also the nights we used it we had to put up with the head waiter shouting orders though the hatch to the kitchen very faulty towers like Our rooms being described as king resort VIEW the view we had was of the staff car park and a large noisy pump unit that ran all night watering the plants and keeping us awake But our main complaint with this hotel is the hidden charges despite being told on check out that there was nothing to pay we found out when we arrived home that 13 hours after we left they charged our card with over $1400 service charge To sum up this hotel charges 5 star rates for a 3 star service