TripAdvisor Traveler Rating

The staff went above and beyond and were so friendly. Anytime we needed extra items - toilet paper, trash bags, etc. they were quick to deliver them. If we needed help with maintenance (I.e. the battery in the smoke detector went out) they were there incredibly fast. The staff were so friendly and helped make the experience incredibly. The rooms were clean and affordable but the staff were really what made the experience great. Thank you again!

Worst hotel I have stayed at and that's saying something. First off let me start by saying the managers at the front desk are amazing, really helpful and very friendly, however the other front desk staff are totally incompetent and far from friendly. Let me summarise my stay. Go to have a shower and everything is empty ! No shower gel, no conditioner all empty. Call reception and the housekeeping arrive with the wrong stuff. After another visit it finally arrives. Go to go out that evening and use the moisturiser in the wall and guess what empty!!!! Remember you pay a hefty resort fee here so you expect at least the amenities to be full. Cannot sit on the balcony as 90 percent of the hotel is taken up by cheer leaders and they are either practising right outside our room or screaming from the balcony above. Go to reception to see if there is a chance to move and the man on reception is beyond rude, whilst I was speaking to him he immediately cut me off to laugh and joke with another colleague..... beyond rude! Fridge in the room is leaking bad and ruins a whole pizza that we were having for lunch and now for the last kicker. Go to check out and say to the receptionist could she please check the bill as there should be 2 nights resort fees returned and a 50 dollar credit to which she just replied uhuh, bill was printed and on viewing it I immediately spotted that the 50 dollars wasn't removed, she produced another bill showing a 50 dollar credit and I confirmed with her that this would go back on my account and she said yes. Just checked my credit card statement and at first I thought my card had been compromised, called my credit card company and guess what they not only did not take off the 50 dollars they actually charged me!!!!!! So instead of my bill being 277 they have charged me 377!!! How incompetent can you get. This was not the wonderful experience I had envisaged when booking this hotel and will now have to go through my card company for charge back. This could be such a wonderful place but the lack lustre and incompetence of some (not all) of the staff leave this 2nd rate at best

Super clean and fun hotel! Awesome lobby with all kinds of cozy spots to relax and have a snack and a drink. Clean rooms. All around great value

Carlos in Euphoria is an excellent waiter. attentive, kind and a good rep of Margaritaville. Order the grits, you’ll thank me.

Have stayed here multiple times. EXTREME disappointment. From the cheerleading event practice on the lawn just outside of our balcony starting at 8am with a raging loud speaker, to the massive amount of kids running into you, cannon balling and running right into you at the pool deck without care. Could not get into the hot tub as no less than 30 kids 12 and under were in there, jumping, playing games etc. peeps that read this may be like omg they are just kids but we should be entitled to our space and chill time too. I understand and I get it but we were unable to have any chill time at the pool/hot tub and had to leave. Had our items thrown off a lounge chair by kids and staff would not do anything about it. Apparently no pool rules apply. There was no quiet time on our balcony at all. Paid extra for a king suite and not only wasn’t it cleaned properly it’s in complete despair. Tiles missing from the floor, dirty couches, horrible and uncomfortable bed. Will never stay again and will stick to the cottages from now on. So much for a celebratory anniversary trip. Can’t wait to check out tomorrow. Worst review I have ever written on trip advisor and it’s 100 percent honest.