TripAdvisor Traveler Rating

My family stayed at Universal's Terra Luna Hotel resort over the Christmas holiday. We found the resort to be very modern, clean, and welcoming. Some pros during our stay were the pool, the park transportation, and friendly/helpful staff. Some areas I feel the property could improve are bed linen quality (the blankets on the are very thin) and food availability (the cafe area closes at night leaving no food options if you are leaving the parks late. Maybe a 24hrs cold case food option near the reception desk, similar to other hotels, would be a good addition). Overall we enjoyed our stay and affordability and would return.

The location is great, the hotel is new and modern and the shuttle service to city walk and Epic is great! I do have issues with this hotel though. 1. there is an alarm light in our room that blinks ever 5 seconds. It’s annoying. 2. If we have the lights on and we are in bed and don’t move, then the lights will auto shut off. The motion detector lights sucks! 3. The pool is very shallow to about 4 feet at the deepest.

Super clean... expensive parking... expansive ..shuttle worked great.. my only suggestion would be keeping the pools open later..99.9999 percent of their guests are at Universal all day and could use a soak or a hot tub after that hard long day... I honestly mean this, that they need to change policy....12 midnight

- walls very thin. All night (after midnight) could hear kids in the above room running around, with thumps squeals, etc. I don't mind kids having fun; but poor construction allows for me to hear them -toilet ran throughout night, seemingly when other rooms flushed their toilets -potato chip crumbs as entered room in the public hallway. Throughout stay those chips were there. So they were there before, during, and likley after so poor vaccuming - bathroom towels cheap and thin/scratchy. Didn't do a good job of actually drying. - the motion lights would constantly turn off even when we're in room. Just maybe in bed without moving doesn't mean we want lights off. - breakfast was lacking. When ordered food from main dining area, could tell eggs were powered. They came out wet, sold cubes, and room temp/cold. Yuck. - same with the waffle. - The potatos were excellent, however, hot and crispy. Same with the bacon. - self parking confusing. Only because the check in staff told me to place room card on reader and to hit help button if issues. When drove to the reader, the gate swung open without my key card. I still placed on it but nothing happened. Tried help button but no answer. Cars were behind me so I just drove through. Same thing happened when exited. - but the main issues overall was the room itself and the constant seeping in of outside noise. From the ceilings, through the walls, the door there was seemingly a constant barrage of thumps, squeals, scratches, bumps, foot steps, voices, outside widow noise, etc. I don't need dead silence but man, unless you sleep through an aerial bombardment, I think most would have trouble sleeping. At best you might sleep some but it will be disturbed throughout the nights. Which is troubling since we are likely exhausted from park visits so rest is key for the next day. So for that reason, I won't stay here again when visiting Orlando parks which is a shame considering how close to Epic Universe it is. - on the good side, the free bus to City walk and Epic Universe was easy, quick (no more than 20 minutes wait). We used it twice, leaving the car at the hotel parking and was super convenient. - getting into the park an hour early was super helpful in actually getting to maximize the day in park (though other hotels offer the same) - we did see a small bar but located right in the check-in lobby was not super appealing as a place to hang out. -no idea if the market served dinner but didn't look very appealing as a dining area (and breakfast confirmed it) so glad we went with Atlantic for dinner in Epic which was very good. - the Starbucks coffee was great but pricey (2 coffees regularly ran us $16 or so). With quick bites to eat can easily hit $40+ for not very good food. - the room rate was very reasonable and is honestly the only reason to stay here besides location. So think carefully about your food options and ability to sleep. -Imagine being in a haunted house, with stairs creaking, walls rattling, distant but nearby voices coming in through the ceiling, walls and doors. If you think, yep, I can sleep through that, then this is your place!

Modern hotel that is esthetically beautiful and super clean. Our room was spacious and we had a pool view. There’s a tiny shop for merch. They have a coffee bar and a quick service restaurant. Both were good in a pinch.