TripAdvisor Traveler Rating

The hotel was really nice. When we checked in on Sunday we were told housekeeping comes every other day. When we got back to our room Tuesday night we found the room not cleaned (see pictures). When checking in they sent a text saying that if you ever need anything to text them. I sent them a text stating that the room and not been serviced and we needed more towels. They brought up 4 towels. On Wednesday we returned to our room and it still wasn’t cleaned. The trash was over flowing and towels piling up. I sent another text letting them know it wasn’t serviced again. The reply I got was that it was reported as cleaned on Tuesday at 3:15pm. Why would I have sent a text stating that it had not been cleaned and requested more towels. That should have thrown up a red flag. The moral of the story is that the Terra Nova resort doesn’t care about the experience they give their customers. I would not recommend that you stay there ever!

Great location for universal. Buses run regular so not too much waiting around. Our room was very clean and spacious, we travelled with 2 adults and 2 teens (18 & 14) Coffee shop (market) and cafe were very handy in the hotel - cafe food isn’t amazing but it certainly does the trick after a busy day at park. Staff all so helpful and polite. Would recommend

We enjoyed this hotel. Very clean, nicely decorated, nice pool. The service we recieved was great. The shuttle between parks was easy to use.

Excellent family friendly hotel. We found the staff very helpful and greatly enjoyed our family holiday in the hotel. The shuttle buses were great and the pool was very child friendly,not too deep and fantastic lifeguards regularly training by the pool. We were very impressed by our stay in the hotel. We used the pool, gym, restaurant on site ( I recommend the salmon dish) , all were excellent.

The hotel was clean. The busses/shuttles were wonderful. The reason for the 3 stars is the lack of soundproofing. We could hear conversations in the hallways. Doors closing. Neighbors toilet. I had hoped that since it was a newer hotel that the soundproofing would be good. Not the case. Also while the check in staff were great the check in process was really slow.