TripAdvisor Traveler Rating

Overall Impression:?The property itself looked clean and aesthetically pleasing. However, while the accommodations were decent, the overall atmosphere left much to be desired. Positive Highlights: * Front Desk Service: Friendly and helpful staff at check-in. * Food and Beverage Staff: Bartenders and restaurant staff were cordial. * Aesthetic Appeal: The property’s design and cleanliness were impressive at first glance. Negative Experiences: * Beach Solicitors: The beach experience was marred by relentless solicitors offering everything from massages, pedicures, and cheap jewelry to drugs. One vendor even asked to remove my wife’s mustache- an unwelcome and intrusive remark to say the least. * Food Quality: While the food at the included restaurant was decent, the options (nachos, pizza, and pasta) were uninspired. * Pool Area Behavior: Attempting to escape the beach harassment, we moved to the pool area. Unfortunately, we witnessed what appeared to be inappropriate behavior from a couple, either newlyweds or part of a questionable arrangement. Their actions were uncomfortably explicit, both in the pool and on the beach chairs. * Bizarre Encounters: A man in a chicken suit roamed the property, invading guests’ personal space, adding an unwelcome layer of discomfort to our visit. Final Thoughts:?The property has potential, given its clean accommodations and friendly staff. Unfortunately, the intrusive beach vendors, mediocre dining, unsettling pool behavior, and bizarre entertainment detracted significantly from the experience. Bottom Line:?Decent accommodations but an unsettling atmosphere. Would not recommend.

We have been here 2 times previously in 2023 and 2020..this time the resort has seriously went down hill fast..started on check in where we didn't have our proper room, we got that sorted out..you now have to book to the a la carte restaurants which are pretty much all full for the duration of our stay.. they used to have room service and no longer do. They used to fill your fridge with 2 water and 2 coke a day, now its 1 to 2 water a day thats all..when at the buffet only 1 night has the server filled our drinks and really taken care of the customer like they should. We have gotten our own drinks 4 out of 5 nights now..paint is bubbling on all the walls in the hallway. shower divider leaks and bathroom fan sounds like its an airplane wanting to take off.. light on balcony doesn't turn on.. this will definitely be our last time coming here which really sucks as this resort used to be amazing

As members of Viva Club we have reviewed this resort based upon our experience of other resorts (Dominicus Beach/Palace and Azteca/Maya). Typically, the "Give us" card given to us by Reception on leaving, tried to take us to a website in German and didn't connect anyway. Of the 5 resorts we have visited, this comfortably sits in 5th position. At the beginning of the year, when we booked, the resort was described as "adults only". This is patently untrue. No mention was made of the fact that it is a 200 metre walk to the beach. My wife has mobility issues (pending an operation next week) and found the walk tiring. We had requested a suite with either an ocean view or a garden view, but were given one with a car park view! A suitable complaint saw a room change the following day. It took 4 days before the air conditioning issues were resolved. At one point our bathroom resembled a tropical rainforest, with towels covering the floor. One of the "advantages" of being a member is that you don't have to pay a supplement to use the a la carte restaurants. However, when there is no supplement, there is no advantage. At no time was more than one a la carte available in an evening, giving precious little choice. Last year, at DominicusBeach, we wete able to select and book restaurants up to a week in advance using the mobile app. This year we were restricted to just one. Another perceived advantage of being a member is access to premium brand drinks. However, these seemed to be available to anybody who passed a few bucks to the barman. "Silver service" in the restaurants is obviously a foreign concept. On many occasions we watchedstaff lay tables handling forks by their tinesand knives by their blades. Restricted access to Members Only tables seemed to go by the board when local Dominicans were allowed into the resort. We were talked into attending a presentation at Tangerine, where we would learn more about the new resortat Miches, due to open the following week, and the new resort in Jamaica, which we first told about two years ago! There was no such presentation. Insteadwe were subjected to a hardsell to buy more points, by a salesman who told us to look on the website for details about Michesand knew even less about Jamaica than we do (and we know nothing!) Against all of this negativity, which is intended to be constructive, the staff were exceedingly friendly and helpful. They deserved better leadership. We spent three weeks at the resort, so our opinions are not based on a limited period.

Our stay at Viva Heavens was made most pleasant by the attention paid to our needs by the friendly and helpful staff. The GM Jennifer spent time with us (a very professional lady). We were given special attention by Jennifer (Guest Services), Sofia, and Maria (Check in/out). We commend the maintenance team who helped with challenging issues.

First of all the animation team was the life of the resort, especially Aladin. Every day he brought so much energy, and has such a unique dance style, so many people we met here said they loved watching him dance. I was so sad not to get to see him dance again before we left. He also would play volleyball with us all day every day until dance practice. On his day off you can always tell something’s missing. Also Matilde became a very good friend over our two week stay, at first I thought I might get bored being in the same place for two weeks, but having these staff made me want to stay and come back just to visit them. Elias became my gym bestie, if we were bored we could always do push up competitions in the gym with him, and he always said hi if he saw you passing by. Ellianny was so sweet, I loved seeing her outside the VKitchen and after the show. Carlos would also play volleyball and say hi all the time, Alamon, Aguja, and of course Isa!!!! She was such a character, so much personality in that girl. Special mentions to Leo Dicaprio and Aladin for their energy, they both would have the whole resort playing every event, and always had a smile of their face, Leo has the biggest smile ever, and is always joking with the guests. Aladin somehow turned a game of bingo into the biggest even of the day haha. They really made us feel at home. And I will miss them all. Onto the other staff, Sarah in the coffee shop, always knew my order, very personable. Dawin was such a great server always taking care of us with a smile. Alexander, both of them, Alexis. Omar, I love him and his whistle. Sophia, the Italian girl. Whoever cleaned our room, and the pastry chef who let us steal his beautiful chocolate decor at the end of the day.