TripAdvisor Traveler Rating

I came here as a part of my graduation trip. It was me (Eadaoin), Camila, Alanah, Selena, Tara, Mel, Mika, and Penelope. When we first arrived, we were greeted by wonderful staff and tasty juice. Once we were checked in, we met our friend Wendy. She helped us plan all of our excursions since we booked through Expedia. She was very helpful with everything! When arriving to our rooms, they exceeded our expectations by being much larger than expected. That was much needed for having 4 girls in each room. For the activities available at the hotel, there was something to do each day. Some of the things we participated in were: bachata lessons, water aerobics, yoga, games like bingo and uno, competitions, a pool party and many more! The staff was very welcoming and we all felt that we made new friends along the way. The food options were good everyday but many of the restaurants open on the weekends with reservations needed. Overall, our experience at Viva Heavens is something we will always remember. We especially want to thank Henry (Speedy), Alexander, Sara, Isa, Monica, Samir, and many more for making our trip unforgettable!! We will definitely be back again soon:)

The service was great. Everyone was very friendly. The room was very clean and comfortable. Several activities to choose from, even with a toddler. Ernesto was great at showing us all the activities we were able to do as a family. We really enjoyed the monkeys and the buggies. The beach was beautiful. The food was very delicious and they offer a wide verify of food. The drinks were great as well.

Crap hotel, do not recommend, when u checkout it is hot as hell, because ac is only in room, 5 hours no ac anywhere. room is old. food is not good at all. i am being very honest, and not demanding too much. save money, get at least 5 star hotel. asking for tip all the time

Everything was amazing about our stay at the Viva Heavens by Wyndham in Puerto Plata! The food, service and ambiance was fabulous. The ladies in the restaurant, specially Marie, Marilyn is, with Mamajuana, made our last family dinner there a lot of fun! They were super friendly and very accommodating. Marie and Sofia were also wonderful. I recommend this place whether it is a short trip or a week long. Really nice. Thank you all.

The grounds are beautiful and well maintained. The beach is nice with lots of chairs The staff at the buffet and at the pool bar were friendly and efficient. The older gentleman at the beach bar and the one at reception were barely polite, seemed very unhappy to be doing their jobs. We had no complaints about the cleaning staff. The rooms are large but very dated. There are no shelves in the wardrobe, only hangers. The resort was mostly quiet, except for the weekend when it must have been well over capacity, filled with local guests. It was next to impossible to get a meal at the over crowded restaurant. There was music blaring until 2 a.m. Finally, I wonder how the resort got the 4 + stars.