TripAdvisor Traveler Rating

We stayed at this resort, April 2024 It’s a small resort which we love The rooms are dated, but for the most part fairly clean. First off our room was promised to be ready by three. It was not ready at three or 330. This is frustrating for anyone when we have all been up since early hours of the morning. The entertainment team was half-and-half some never even spoke to us. Others were super outgoing. Valentina and Angelique definitely stood out to us and made our stay amazing Food was OK but nothing over the top We ate lunch at the beach restaurant most days, but it was very repetitive I love chicken and it’s one of the only things I eat, but it was hard to find on a daily basis There are two women’s washrooms at the beach and one of them was out of service for our entire 10 days I felt this was a problem. There was one toilet for everyone at the beach. I reported this to the front desk several times and nothing was done. One of the things I definitely did not like was that the coffee shop didn’t open till 9 o’clock in the morning way too late for me. It closed at five however I went in at 4:40 One day and they told me they couldn’t serve me because they were busy cleaning up , so I guess it closes at 4:30 these hours need to be extended in my opinion. Our weekend stay was full of locals and tons of children, taking over the resort and the pool If anyone needs me to expand on this, I will it was very frustrating to say the least

I was there the last month, simply nice the staff was very good and the food at sofrito was so delicious, I wentthere 2 times. Th5n e animation team was so great, shout-out to elias and toreto the best guys!! The buffet was really good, the pool bar was my favorite place, and the only bad thing the internet was little slow. I would like to thanks to jennifer and marie was the best customer service, was very helpful and the front desk also . I hope to return again asap!!

We stayed at Viva Heavens by Wyndham in April. When we arrived, our first impression was that the resort was very small, but very clean. We travelled a lot, but we always stayed at bigger resorts and we didn't know how much we will like being in a small resort. But our experience on this trip became one of the greatest. What made our stay great was the people that work there. We loved the animation team, they are all great and make you feel like home (Angelique, Abrahan, Cancan, Aladin, Valentina, Lulu - sorry I cannot remember all the names). We also loved the bartenders and the waiters. The front desk people very nice and helpful. (special thanks to Benedicta) We would also like to send special thanks to Angelique and Abrahan from the animation team. They helped our son to overcome his fears of heights by teaching him many tricks on the trapeze, hoop and silk. He was always waiting to meet them and train with them in the morning and afternoon and to learn new tricks. Both Angelique and Abrahan are very professional trainers with safety being their first priority. Our son is still talking about his great experience with them and he would like to return to this resort. Thank you, Angelique and Abrahan! If you wish to enhance your trapeze acrobatic skills, you should try the exceptional training of Angelique and Abrahan!

It was my first all-inclusive resort experience and it was worth the anticipation. The staff was incredible. From the second we arrived we were greeted with great energy and strawberry daquiri's. Luisa was great to deal with at the front desk, she was able to get my friends room and my room close to each other (across the hall). Check in and check out were easy and stress free. The resort is pretty small but it adds to the allure, as you find you get closer with other guests there as well as the staff. My 4 university aged friends and I made friends with people of all ages while we were there (anywhere from 30 year olds to 70 year olds). As long as your respectful, tip well and are kind around the resort, you should be able to get along with everyone. They had such a friendly entertainment staff that put on shows every night and day to keep guests engaged. They become your friends as well. Isa and Carlos (Kankan) are great people and fun performers to watch. Great beach area. They have a bar and buffet down by the beach so you don't have to leave. Plenty of seating at the beach, never couldn't get a lounger. Hector the protector at the beach is great, fun to talk to. We went on the waterfall excursion, which was not exactly to our liking (timing ran long, island time is real). It was just much rougher than we had initially expected, I do still recommend booking a trip through Hector though but NOT the waterfall excursion. He's got a great attitude, not too pushy and reasonable cash deals. He'll be your best friend within 10 minutes Beach vendors are not too pushy at all. The first time they see you they will try and talk to you for a bit, but as the week goes on they calm down and focus on new guests. All my friends and I appreciated the buffet food. FYI we are 5 recently graduated university guys, so our standards are lower for food. The a la cartes were great, really enjoyed the Italian one. Book as many as you can. Cleaning services could be some of the best I've ever received. I tipped $5USD first day and our room was moped and wiped down everyday, new towels, stocked fridge and new sheets. Great housekeeping all around, very impressed. The bartender Orelevious (probably spelt it wrong) who works at the pool bar is the man. He treated my friends great for our trip, poured us well the whole week and always entertained our drunken antics. Make sure to get a few drinks from him. The gym was surprisingly amazing. Not too big but had all the essential equipment with a water cooler and towel service. I really enjoyed the workouts I had there. Some things to be aware of though: I don't know if it's every Sunday, but the Sunday we were there they allowed all the locals in for $50. It was mayhem. Wasn't able to find a table around the pool or a seat at the buffet. They crowded all the games tables. Basically, for one day, the small, quiet resort turned into a loud and busy resort. Nothing bad happened at all, but the locals just don't respect/care about you at all and will crowd up a lot of the amenities. SO maybe book an excursion on the Sunday you are there to avoid the mayhem. Seaweed at the beach is pretty bad, not anything the resort can do about it though. Just very unfortunate the seaweed goes to their section. If you are a university student, this is NOT a Party resort. Don't go there if you want to be loud and obnoxious, everyone will hate you. If you don't like those party resorts and want something quieter but still very enjoyable then this is a great place to be. There's no blasting music at the beach, there's no crazy parties, but there is great people there. Overall, I'd go there tomorrow if I could. This place was great. So happy to have stayed at Viva Heavens Baby!

We just came back from vacation two days ago and I would like to say big thanks to Viva Heavens for wonderful vacation. This is not our first time in Puerta Plata and I would rate this hotel as #1. Starting from customer service, was nice and polite. The lady provided us the room in building #6, it was made of two big rooms, very clean and comfortable. Big thanks to entertainment staff, you guys are the best! I find this hotel is very good for teenagers, as there is so many different entertainments and also hotel has their own disco club every night. The food was good and enough, beach is very clean with a lot of beds, enough for everyone. Mexican and International restaurants are the best! Internet works well everywhere, even on the beach. Can’t wait to come back again!