TripAdvisor Traveler Rating

We were a group of 8 who spent a week here from July 3rd to 10th. The hotel was not very populated which is good, so you would think. Wrong, only 1 a la carte restaurant was opened at night and was always booked. Finally got the front desk to help score a reservation but when we got to the restaurant they did not have it on file. They were turning us away until we insisted as there were several tables available. The food at the buffet was the same. Variety was missing and we all got sick. All 8 of us!! During the weekend, the locals fill up the hotel. We went to the buffet and was told there was not tables available…but there were tables, tables that were reserved for the VIP but the hotel did not have many VIP staying there. They finally offered us a table but we were so turned off, we skipped dinner. The next day found out from staff that when the buffet is full, they are supposed to open the sliding doors of the a la carte restaurant next door. Service was just horrible. The only thing that impressed me was the beautiful beach. I will never return here or recommend this resort.

Viva Heavens used to be good. Now it’s family friendly and it sucked.It was nice when it was Adults only. The staff was amazing!! Sussy and Omar the bartender was great. I went there five times and now I will not go there again. The hotel is cutting costs and it’s not like it used to be.The main DJ really sucks and his music gives me a headache. He plays the same music because he is lazy. Any I am done with this resort!!

Struggling to find itself Before COVID this place was awesome - it WAS adults only and a classy fun place. Now they have switched to a family resort and the locals invade every weekend and they DO NOT like tourists. They keep removing items that were offered before - no more room service - no more bath towel and slippers. The hotel is struggling to figure out who they should appeal to. The hotel was hosting a Vacation Boot Camp conference when we arrived which helped the food selection and quality. The conference ended and the tomatoes went from beautiful red to green and red. Management seems disorganized and wasteful - they made staff setup two days for a pool dinner when we clearly had rain rolling in - both times it was rained out and switched to the indoor buffet. Reception Manager Miguel should be demoted for his inability to understand customer service and loyalty to repeat customers. Other staff are frustrated with his personality too. On the other hand Animation Manager Rafael would be a great replacement and a friendly replacement for Miguel. Staff that made the vacation good include Orelvis, Oscabelly, Yanet, Tony, Juan, Darwin and Omar. A another special thank you goes to Andrea in the Spa - always friendly and a superstar in our eyes. In conclusion - if you want Adults only with Wyndham go to Samana where you will be happy.

Rooms are outdated, pillows flat, sink clogged after each use, safe worked 50% of the time on the 1st try, had to get security to unlock the safe twice. Restaurant and bar staff were friendly enough the 1st week we were there when the hotel was practically empty but the 2nd week, they weren't as friendly once the Spanish speaking guests were there for a wedding. Activity staff interacted with each other more than they did with the guests, especially if you didn't speak Spanish. We stayed 10 days and were never able to get the staff to take us out on the catamaran. Every time we asked, they always gave us an excuse about why they couldn't. It was either too windy, not windy enough, lunch time, etc. Many of the specialty restaurants were usually closed and selection wasn't great. Some of the staff were quite rude the 2nd week. Bar staff gave my kids a hard time when they asked for non alcoholic drinks and the woman in the Cafe actually threw the sugar packs towards my kids when they ordered drinks. Front desk staff, especially the manager Miguel were extremely rude and unhelpful unless you were willing to give them extra money. On our last day, our flight was delayed several hours and they weren't willing to give us a later checkout time even though they gave it to another couple and the place wasn't fully booked. We had to argue before they would provide a courtesy room to shower in. They wanted us to shower in the gym which had no door. I would never go back to this hotel again or recommend it to anyone, especially if you don't speak Spanish.

We stayed at this resort, April 2024 It’s a small resort which we love The rooms are dated, but for the most part fairly clean. First off our room was promised to be ready by three. It was not ready at three or 330. This is frustrating for anyone when we have all been up since early hours of the morning. The entertainment team was half-and-half some never even spoke to us. Others were super outgoing. Valentina and Angelique definitely stood out to us and made our stay amazing Food was OK but nothing over the top We ate lunch at the beach restaurant most days, but it was very repetitive I love chicken and it’s one of the only things I eat, but it was hard to find on a daily basis There are two women’s washrooms at the beach and one of them was out of service for our entire 10 days I felt this was a problem. There was one toilet for everyone at the beach. I reported this to the front desk several times and nothing was done. One of the things I definitely did not like was that the coffee shop didn’t open till 9 o’clock in the morning way too late for me. It closed at five however I went in at 4:40 One day and they told me they couldn’t serve me because they were busy cleaning up , so I guess it closes at 4:30 these hours need to be extended in my opinion. Our weekend stay was full of locals and tons of children, taking over the resort and the pool If anyone needs me to expand on this, I will it was very frustrating to say the least