This was our 4th time here and last for awhile. After we booked in March the resort switched from Adults Only to Family - we did not cancel our booking - we probably should have.
The resort offered a BOGO to the locals - two adults get two kids free - the weekend was unpleasant to say the least. The locals are rude and have no time for the tourists. Loud music and rude/aggressive interactions was to normal.
The resort was only 20% filed when we arrived - I understand what the resort is trying to do - keep the resort open and employees employed. But be well aware if you book in low season - it is not good.
I will not get upset about items a resort can not control so this review is one to be read and understood.
The positive - the food and the staff serving always went above and beyond - We loved Joel and Orelvis at the Pool bar. Juan and Ricardo in the buffet.
The animation team with need some more time but shout out to Tiana and Angela for always chatting with us.
Huge love and thanks to Rafael - just new to the resort but excited to see what he will do with the animation team.
We loved the two outdoor BBQ dinners and appreciate the effort taken by all the staff to organize - you guys are amazing.
As a 4 time returning guest Leonardo at the front desk was the least enjoyable person at the resort - sorry pal - you did nothing in a resort that was at 20% full - a room bump would have been a nice touch but you dropped the ball - solid fail.
To wrap up - great resort but they need to return to adults only to keep the charm of a great enjoyable resort. Let your dollars encourage them to return to Adults ONLY.
5 star experience!!
Sep 23, 2023
This place was amazing! My first ever all inclusive and I know I will come back next year! Chimbala made the experience amazing. Every day he checked on my wife and I and made sure we were comfortable in a place where we could not speak Spanish!!
Home away from Home
Sep 22, 2023
So… we went and stayed 18 days in August! I have been to this resort many, many times, when it was adult only. This was the first time going since it became family friendly. I did find out that they were having a special promotion that kids under 12 went for free until the end of August. As you can imagine the place was jumping. At first, I was not very happy, but then we settled in, found our new niche. Granted not 100% but was consoled that this was temporary, only because of the special promotion. As I see from the more recent posts it has calmed down a lot. All in all we had a very fun and pleasant stay.
It was wonderful to be greeted with open arms but so many!! Cruz, GM; Marino, Manager, and Aurelio, Beverage Manager, all made sure we had a perfect stay.
Front Desk: Kelvis, Miguel, Marie, Mariella, Jennifer and Andrisonwere pleasant and extremely helpful.
Our favorite bartenders were there. Omar, Alexander and Luz during the day by the pool and Widelson by the beach….! Love them! Omar made Hurricane drinks with all natural ingredients, as we waited for Hurricane Franklin to make landfall. (Luckily he didn’t show up) Omar going the extra mile! Never allowing my glass to be empty. Making the best concoctions! Widelson, also a magnificent bartender! Another thoughtful bartender making sure all was well at all times. In the evening the dynamic duo of Joel and Orvelis! Fun and super nice! Consensus: Top notch drinks, and always served with a smile!
Buffet: The food was the same quality as always. Now that I paid attention, as I am not vegan, it surely isn’t vegan friendly. I did, however, mention this to the GM. The service at the buffet was brilliant, honorable mention: Brayon, Sussy Alexander, and Francisco. They would go to the Coffee Shop and bring us cappuccinos!
Restaurants: All the same restaurants as before, same menu. Italian (Rosmarino) (by the beach), Mexican (Puebla 222), and Dominican (Sofrito) and International (Bend). Very good quality of food, and wonderful service. All were so kind and attentive. Honorable Mentions: Nataly and Juan (Mexican), Nelson (Blend). Note if you order the Salmon ask for it cooked medium or it is cooked well done, and steak med or it will be cooked well done). Rosana, Dawin, Gloria y Robinson (Rosmarino y Sofrito).
*** MANAGEMENT PLEASE INSTALL FANS AT THE BAR AND ROSMARINO AT THE BEACH. IT IS VERY SUFFICATING. NOT ONLY DO THE CUSTOMERS SUFFER SO DO THE EMPLOYEES.
Room/Housekeeping: We had the Amnesia Room. The bed was too soft for our liking but they did replace with one that was on the harder side. The pillows are nice and soft. The lineans are of great quality. Soft and smooth. The room is cleaned on a daily basis. Clean towels, restocked mini fridge. Honorable mention: Genara, Maria Estela.
Animation: New group,,, love Michael. So much talent and very personable. All of them are very talented.
• You do have to make reservations for dinner. Really not a big deal. What we did was we made reservations for a week out.
• There was a snack bar at night until I believe 6 am vs room service. We were allowed to take the food to the room.
• Coffee Shop. Small but nice. They serve Starbuck like coffees, pastries, and sandwiches.
Great experience with Marie E
Sep 11, 2023
Marie E. , is a very friendly and courteous attendant. She was great to deal with. If we had any questions, she was very helpful.
Also the cook at the omelette station was really good too.
Also loved the guys at the pool bar.
Experience in viva heaven resort
Sep 11, 2023
Luna give me a good services while we were in the resort. I definitely recommend this resort for y friends. I would like to come when I am available. Also there facilities are good such as swimming pool , table tennis , karaoke and gym room. Shows in the theater are excellent.