TripAdvisor Traveler Rating

We had a wonderful two-week stay at this small hotel. The hotel is a bit old, but it’s very clean and well-maintained. The staff is really friendly. Marta at GuestService was always smiling and very efficient. The Amnesia Junior Suite is really very spacious and comfortable, we were in Building 6, in a room whose balcony partially overlooks the parking lot, and we also had a small view of the golf course across the street. We were worried about noise, but in the end it was quiet. Around 5 a.m., if you’re awake, you can hear the staff arriving for a short while (about 20 minutes), but it’s not bothersome. The air conditioning in the rooms seems to help regulate humidity here. In eco-friendly mode, and because we’re not big fans of air conditioning, we turned it off at the start of our stay, but we quickly realized it helped keep the room dry. We ended up leaving the air conditioning on 24/7 like everyone else. It’s also worth noting that we arrived just the week after heavy rainstorms in the province of Puerto Plata, so everything was still damp. The walk to the beach isn’t that long at all, and it didn’t bother us. Plus, it’s a pleasant walk. At some larger hotels, I’ve seen rooms that are farther from the beach. At the beach, there are always enough lounge chairs to relax on. The hotel’s beach snack bar offers enough to eat there without having to go back to the buffet. But for more variety, it’s may better to go to the buffet. We also enjoyed when it's the barbecue day at the beach. On the other hand, although it doesn’t happen often, the fact that hotel guests bring their own speakers and blast their music at full volume on the hotel grounds without any intervention from the hotel’s security staff is an issue the hotel needs to address. On the beach, be firm with street vendors if you’re not interested in what they’re offering. If you tell them “next time,” you can be sure they’ll come back. Be careful with the excursions offered on the beach. For excursions, if you’re particular about quality, I strongly recommend booking through the hotel, it’s a guaranteed option. Ernesto at the tour desk is definitely the person to contact. He gave us excellent advice, is readily available for changes based on the weather, and his tour to Paradise Island was fabulous, we really enjoyed the day, went snorkeling, saw many different types of fish… in short, it’s highly recommended. The VivitoClub for kids is also great, it’s even more fun for the kids on weekends when local guests bring their children, which encourages more interaction among the kids. It's certainly the same during the high season. The massages provided by the hotel on-site are really good. We highly recommend them. As for drinks/juices/cocktails, the AtlanticBar serves the best cocktails in the hotel. We really enjoyed the delicious cocktails made by Ana. But generally speaking, regarding drinks/juices/cocktails, as people who don’t drink alcohol or only very occasionally, and who love natural juices and low-sugar drinks, we feel the hotel has room for improvement in this area for guests like us. Our favorite à la carte restaurant was the Mexican “Puebla222.” Juan, the manager of the Mexican restaurant, is also exceptional, and it’s a pleasure to see him some evenings at the buffet when the Mexican restaurant is closed and he’s there. Our second choice for an à la carte restaurant is Sofrito. As for the buffet, the morning and lunch staff are super efficient. We were always warmly welcomed and the staff always made sure we had drinks. Their chef, Ranji, regularly makes the rounds of the tables and attends to guests’ various needs. On the other hand, at the omelet station, there’s one personnel who’s most of time there and constantly watching videos on his phone, and we really feel like we’re bothering him every time we want to order omelets. On the other hand, a BIG THUMBS DOWN for the presence of cats at the hotel.

Very good food great local people excellent service beautiful beaches!

It was our first time travelling south and we all had a great time. Everyone is so friendly especially Ernesto (Peria). He helped us organize some great excursions to Ocean World and Paradise Island and gave us some great deals. The food was great and we lucked out with the weather! Also had a great massage and the pool was great!

My travel agent made an error with my booking, which created some stress at the start of the trip. However, Sofia went above and beyond to resolve the situation quickly and ensured that my family and I were comfortable throughout our stay. I’m incredibly grateful for her support and professionalism. I would also like to highlight the entertainment team—every single member was outstanding. A special thank you to Super Waldo, who brought so much energy and made sure we felt included at all times. His personality truly enhanced our experience. The DJ at the disco was also fantastic, playing a wide variety of music across genres and even taking song requests, which made the nights especially enjoyable. Overall, I felt safe, welcomed, and well taken care of during my stay. I would absolutely return to this resort in the future.

I had a wonderful experience at this hotel, largely thanks to the manager, Sophia. Despite an issue caused by our travel agent, she handled everything with care, professionalism, and a bright, reassuring attitude. She quickly found solutions and made our entire stay smooth and stress-free. Sophia was always present, attentive, and genuinely committed to ensuring my family had a great time. She is truly an exceptional manager who goes above and beyond for her guests.