TripAdvisor Traveler Rating

This is a very friendly All inclusive resort, Miguel and reception team like Elisa and Jennifer are very friendly and efficient to help us. we will feel at home. food is perfect. And the room is comfortable. And entertainment team are very active.

The food is very good and varied. The rooms are spacious, clean and comfortable. Close to the beach and with swimming pools available. We have a very good experience. Very good place to go with family and friends. Viva Heavens at Puerto Plata, RD.

I really liked the hotel, the staff is really nice. The pool is really nice and the beach is perfect. I did not like that the hotel was empty, I would’ve preferred more people. I enjoyed with the entertainment team, especially with Isa and Matilde. I had fun with them. Overall I really enjoyed the experience and I am counting the days to come back.

The rooms were very nice and spacious, but the air conditioning did not cool. I complained 3 times and although they confirmed a problem with the air conditioning and I asked to change rooms, they completely ignored me. It should be noted that the hotel was empty or had very few guests. During my stay, therefore, there were many rooms available. The food at the buffet was not very varied and the orange juice was very bad. The food at the à la carte restaurant on the beach and the service of the staff at this restaurant were excellent. The entertainment team was very boring. Personally, I would not recommend this hotel to anyone. It is incredible that I was in another hotel in the same Playa Dorada complex and I changed to this one because it was supposedly better and my experience was the opposite.

I traveled with three other family members to this resort. The food sucked and the cleaning lady didn’t clean my room at all. Thank you to Benedicta, Elisa and Marie for their excellent customer service. Their patience with my family made the experience a little bit better.