Viva Heavens by Wyndham reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.4
  • Rooms 4.2
  • Service 4.3
  • Value 4.2

3367 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good time.

Geoffrey S on Dec 11, 2025

Very nice small resort . Rooms need updating. Old and out dated rooms . Web page needs to be updated not everything was available. But great staff had fun!

TripAdvisor users rated this property 5 out of 5

Just got back

Alfonso C on Dec 09, 2025

The resort is very nice, the grounds are lush and well kept. The food is good, we really enjoyed the goat and chicken. The fruit is fresh and sweet. The beach is great and we always found a spot just be careful when entering the water as it dips. KUDOS to all the staff and in particular Angela. She is a waitress at the buffet. Also KUDOS to Maria also a waitress at the buffet. Both are friendly, professional, attentive and always had a smile. Thank you Viva Heavens by Wyndham for an amazing week.

TripAdvisor users rated this property 4 out of 5

Had a wonderful time and would return

Jim B (Windsor, Canada) on Dec 08, 2025

Very cozy place. People make you feel comfortable. Food is very good ??. Esther is very friendly and makes you feel welcome.

TripAdvisor users rated this property 1 out of 5

0 out of 10

Quest52337116795 on Dec 08, 2025

It’s not my first time in DR but this experience was terrible. The worse is your front desk guy, Henry, he was terrible and rude. I would not even recommend this place specially with him in front to my enemy. Secondly I asked for a king bed but never got it, follow up the next dayssss but never got it until the day I left. Third, my safe in the room says low battery but I was told to use it. The next day I was trying to get my things, it won’t even open and it too more than 2 hours of waiting for somebody to come and fix it. By that time I was late for my excursion. Management has to come in and really shake that resort.

TripAdvisor users rated this property 5 out of 5

Best staff, beach and resort in Puerto plata

chelsea E on Dec 07, 2025

the service and staff are amazing, the receptionist Sofia was wonderful helping us check in and the entire entertainment staff make the atmosphere so much fun Esther, scooby and shaggy were amazing by the pool entertainment with all the activities that they had us doing. the beach is amazing clear waters, smooth sands and Nicolas and aleman who work on the beach were also incredible, going on the catamaran was so fun and great views of the ocean and mountain, Nicolas took us out on the catamaran and he was great at helping the experience be that much better. Speedy, who was head of the entertainment staff is also incredible and all of the people made the experience so much more enjoyable and memorable for me and my family

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