TripAdvisor Traveler Rating

Marta (restaurant reservations) and Ernesto (excursiones reservations) were fantastic! The answer every single question I had and they made the process so easy for me to follow and there were available after for follow-ups. Amazing customer service ?? ?? ??

Myself and my husband and are boyfriend went away on a trip together for our anniversary and his 30th birthday we had a great time. Nothing really to complain about the staff was excellent check-in clerk was very, very excellent and helpful. Would definitely go back and recommend other people. I do recommend tipping your stuff whichever one showed anyways it goes a long way and they will go out of your way to help you. The only negative thing I would say is stay away from the timeshare guy. And stay strong. On the beach if you don't wanna buy anything, don't say maybe or later they will remember you. Great beach walk Never fighting for chairs lots on the beach Not much shade by the pool Lots of food to pick from Food times are great there's never any time where there's no food and they have a nice café. Lots of entertainment every night

Overall experience was amazing Rooms very spacious and very clean beds super comfortable, fridge nice and cold, glass water bottle instead of plastic, there are water stations all around resort and on every floor to refill your water bottles, always had hot water, spacious balcony, Staff very very friendly and interactive. FOOD Was excellent!!!

Having stayed at the Wyndham Grand Barbados Sam Lords Castle All-Inclusive Resort three years ago, my family was very excited to try Viva Heavens by Wyndham. If one was to judge a resort by its towels, this resort would receive an F. The bath towels are worse than any gym towel I have ever encountered and feel like you are being dried by a cat’s tongue. While the room was spacious, it smelled mildewed and the mattress was hard as a rock. The same kitchen team staffs most of the restaurants. Most of the food was inedible. The best meals are breakfast at the made to order omelet station, the wood fire grilled pizza at the beach cafe and, surprisingly, the ceviche at the Mexican restaurant. The coffee shop offers a lovely assortment of drinks. At the bars, the alcohol is the most bottom of the bottom shelf. Stick with the house beer from the tap and Cuba Libres. The resort is eco friendly and provides reusable water bottles. You cannot drink the tap water. You are also provided one towel a day to use at the beach. Bring towels clips. The beach is full of vendors - a man with a monkey comes around and does not hold the leash of his monkey. The security guard does little to clear the vendors away when they make the guests uncomfortable and let the vendor with the monkey angrily confront a hotel guest when she voiced her discomfort with the unleashed monkey. While at the beach, there are a variety of water equipment provided for use at no extra charge - we had a great catamaran ride. Lastly, the variety show is entertaining. If you are not a fan of cock fighting, know there is a performance glorifying betting on it. There are better 4 Star All Inclusive Resorts in the DR.

Ola! This was our first time at an all inclusive Resort and our first time in the DR. I can’t begin to start what exceptional service they had as a 4 star resort. The star extremely friendly. We were a bit hesitant because our 9 year has Autism and non verbal he doesn’t like change much and we didn’t know how he would feel here for an entire week. He loved it! We loved it! We were constantly at the beach and it is so beautiful. They have daily shows in the evening a lot of Dance shows silent Disco’s which was cool. The only thing I didn’t like was the lighting in the washroom wish it was. Brighter for girls to wear makeup. They didn’t have an Halal options if anyone is wondering but that’s okay there are many other options to eat. Overall, I loved it and definitely will be back here at DR. Glad we had an amazing time meeting amazing ppl!