The hotel is very nice. Clean, great a la carte restaurants. Buffet is pretty good, no bacon. Drinks and beer are very good.
My only 2 complaints are the entertainment, We are Legend, no shows in the theatre and the music includes Spanish hip hop. It is played very loud around the pool. We were in our room and it sounds like they're outside the door. We are in block 4, so noisy.
And the second complaint which is no fault of the hotel, is the seaweed. It is so thick in the water you cannot swim. The ocean looks black, very sad. We are still here, the date is February 17, 2024.
Probably a 3 1/2 star resort or if was in Cuba a 4 star
Feb 17, 2024
The resort is ok. It is clean and the food is also ok. There are never any lounge chairs at the pool unless you go early and leave your towels on loungers. The beach is disgusting full of sea weed and garbage and they make little to no effort to correct. The rooms are nice but you don’t get anything for upgraded room other than a bigger room. I would say from what I have read and now see this resort is quickly climbing to a 3 1/2 - 4 star resort. Not luxury at all but I suppose economical. A lot of seniors so it has that to offer if you are in that category. There are not a lot of children but still a handful are here now as a write this. The staff are friendly for the most part. The service in the buffet is pretty lousy but hey they always have food so that is good. If you want to walk 5-15 minutes down the beach you can however have a clean beach it is right at grand ventana. They also only give water in the rooms if you are lucky no beer no Soda. Except your first day they also give you Soda to give the illusion that it will continue. In conclusion if you don’t care about the beach and you are comfortable with spotty service then this is a decent resort as it is always clean.
Second time around, amazing as always
Feb 16, 2024
We invited two other family members and their wives to join us on this visit.
Wonderful staff, excellent food and of course, cold beverages.
The beach was great and there were lots of lounge chairs.
We prefer the low rise buildings on this resort, and as it is well laid out and compact, it was easy to navigate.
The main pool was great (however the usual peple hogging the chairs with their towels and not showing up for hours), and the "foam" day was a great laugh.
We will be back.
A special shout out to Marie E. on the front desk. Her bubbly personality and warmth were wonderful. This lady will go far in the organization!
Wyndham Heavens Feb 6 to 15 2024
Feb 15, 2024
I love the amenities at the Windham heaven resort. The staff was extremely friendly and helpful always. Everything was clean. I love the choices of food on the buffet, many healthy options to choose from. I enjoyed the entertainment and the energy at the hotel. we did receive exceptional customer service from our good friend Valentina, who was in activities. Her smile, her energy, warmth and friendliness was absolutely the best. She made things exciting and fun during our stay. I would have to say it was the best vacation my wife and I have had.
It's fun and will be recommended to give them a visit.
Feb 12, 2024
I would like to give 100% approval rating the entertainment staff, they give a 100% effort to entertain the guest. KAN KAN is very friendly and makes sure that the guest participates. Angelique is a pure Joy she's very beautiful and always ready to entertain.