TripAdvisor Traveler Rating

I had such a beautiful trip with my family at viva heavens puerto plata! The resort itself is quite small and underwhelming, with only one small pool, bar, and buffet. The walk to the beach was also a bit longer than I would have preferred (about 5-10 minutes), and the beach itself was too windy to relax on. Aside from the property/amenities, the staff (and especially the entertainment team) made it such a great experience. Big shoutout to Esther, Monica, Timeo, Tomas, Marissa, Aguja, Luna, and Speedy for making us feel at home during our stay. They are so kind, great at dancing, and facilitating activities! It truly made our experience unforgettable.

We spent a wonderful week at this resort ?. A beautiful beach ??, cozy and clean room with comfortable beds, delicious food - everything you need for a great vacation!!! At the reception desk you will be met by attentive and professional Jennifer, Angel and JhoeneyCruz,who will solve your problems and questions in a matter of minutes. It's a nice start the day with a cup of coffee ? and smile from Luz Maria and Winston at the pool bar. Thanks for cocktails Aurilio and Jose. Very good impression from the Mexican ?? and Dominican restaurant. Thanks ?? Francisco Captain!! A huge thank you to the entertainment team!!! Beautiful and wonderful show every night. Especially Libertango!!!! Bravo ??!!! We can confidently recommend this resort to our friends and will definitely be back.

It was our 2d visit to Viva Heavens this year, no regrets. Amazing beach, clean premises, good quality food with thematic suppers and of course excellent team working hard to make your vacation pleasant, always attentive to customers requests. Special gratitude to front desk manager Francisco and Jhoeney, buffet hostess Maria, Beach Bar Leonardo Garcia, pool bar Luz Maria. No doubts, we will be coming back next year, at this place we know our vacation is guaranteed to be excellent.

Very good hotel, with amazing staff ready to help you out. The hotel is super clean and organized, as they are always changing things around. The entertainment team is incredible, with a huge shout out to Ramirez and Felix who were incredibly fun to be around and made my stay unforgettable. Shout out to the girls in the team as well since they are very nice ??

We stayed at this resort which in my view is just average , the room we stayed was clean but dated no balcony and doors not blocking the light from hallway and locks were annoying we had to go to the reception daily sometimes few times , also no elevators . Beach is very nice but they play the music very loud and gets annoying hard to relax , snack bar was pretty good. Location was pretty good wasn't far from the airport maybe 20 minutes with a very old and uncomfortable small bus .