Buenaventura Grand Hotel and Great Moments reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.4
  • Location 4.7
  • Rooms 4.0
  • Service 4.4
  • Value 4.2

7248 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Beautiful clean resort but lacks amenities.

Explorer33109613826 on Jun 14, 2025

The one thing that stood out the most was how beautifully clean the resort and rooms were. However I would not recommend this hotel due to how difficult it was to obtain water. They did not restock the fridge everyday and I went to the front desk to complain and the only solution they offered was to not put the privacy sign up. For 3 days I didnt put the privacy sign up and they only came once. We would ask for water from the lobby bar and they said no go to front desk, front desk would not restock room upon request.

TripAdvisor users rated this property 2 out of 5

Kids club a plus, the rest not up to the advertising promises

Laura B on Jun 13, 2025

Excellent kids club. The rest was subpar. Check in staff was not friendly or helpful. They failed to inform us of our options for meals and activities. It was a find out as you go thing. We spent a lot of time in the pool area who did not have music or entertainment like in other resorts we have stayed at. The beach was rocky and we were not able to swim in the ocean here. We had to go looking for another beach to enjoy. Food was ok. Same exact food options were available everyday. There was a lot attention given to those guests in the premier club but the rest of us were ignored and often moved to the side to allow for more important guests to pass through. We will be taking our business elsewhere on our next visit.

TripAdvisor users rated this property 5 out of 5

Great experience

Sahr M on Jun 10, 2025

Haidee was an amazing server. She was so attentive and made our experience amazing. Highly recommend. I would come back just for her. I had a great time and she made sure I was well looked after. Haidee is a lovely person and mt experience would not be the same without her. Muy Bien x

TripAdvisor users rated this property 5 out of 5

This is the place to STAY!!!

Ashley B (San Francisco, California, United States) on Jun 10, 2025

My room was so enjoyable. Being able to hear the ocean throughout my stay in the room was so serene. Also, the food is DELICIOUS! The staff was very courteous, attentive, warm-hearted, and timely in their responses to my group. This is the place to STAY!!! The hotel is clean. The lobby is decorated very well. The restaurant is spacious and air conditioned well.

TripAdvisor users rated this property 5 out of 5

Buenadventuea hotel

Lucas O on Jun 04, 2025

The rooms are very nice and spacious and service is great. The volleyball game with max was a lot of fun! The resort was very relaxing. I had a great time. I enjoyed the entertainment, the food, and the service. I would highly recommend!!!!!!!

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