TripAdvisor Traveler Rating

Great location and food. The beach area was okay, but given the price, it's not very worth it, and the customer service wasn't very great either.

Everything was so nice we really like it

Exceptional food at the buffet. Kind, courteous and attentive staff in every area. "All inclusive" meant unlimited beer and simple drinks at the bars along with all meals. Room had uncomfortable chairs. The compact refrigerator's motor was noisy and made clanking sounds, sometimes interfering with sleep.

Excellent staff, service, location and cleanliness. This was my second time at the hotel and will return again and again.

Do not stay at Buenaventura Grand Hotel & Great Moments. The pictures are completely different from reality, and our experience was horrible from the moment we arrived. We got there at 2 PM and understood that check-in started at 3 PM, so we came back at 3:20 PM. The receptionist was extremely rude and unhelpful. He made us wait even longer and told us our room still wasn’t available. I explained that we had a baby who needed to be changed and that we were not asking for early check-in — we arrived after the official check-in time and followed their procedures. Eventually, they gave us a disgusting room right next to the lobby where construction was still going on. The noise was unbelievably loud, and my baby couldn’t even sleep. When we complained, the staff offered no real help and told us the only option was to PAY extra for another room. We ended up spending an additional $58 just to get away from the construction noise. Later that night, we went to dinner only to be told that reservations were required and everything was already fully booked. No one mentioned this during check-in. We had to demand to speak with a manager because the lack of communication was unacceptable. I booked this hotel because of the good reviews, but honestly, I have a hard time believing they’re real. The floors throughout the hotel were dusty and dirty, and the overall condition of the property was disappointing. Please don’t let the online reviews fool you. There are many better resorts and hotels out there. Save your money and stay somewhere else.