Buenaventura Grand Hotel and Great Moments reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

4941 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Annual Vacation

TEQUILA3319 on Jan 30, 2023

This was our 12th year staying at Buenaventura. The staff are amazing, food is good and something for everyone, the grounds are well cared for. The staff are hard at work before daybreak cleaning walkways, pools etc. Rooms are clean and comfortable. Great location. This is our favourite place in PV. Will be back again guaranteed.

TripAdvisor users rated this property 4 out of 5

Very good

Pauline R (Mississauga, Canada) on Jan 29, 2023

Just back from 10 day vacation at this hotel. This was our second stay the first was was just pre COVID. Location: perfect it is five to 10 minutes from Malecon and the old town so much to see and explore. Hotel: The rooms are small and spotless thanks to our room attendant Refugio who did a wonderful job each day with a huge smile. Our tiny balcony looked out to an alley way we considered moving but didn’t. The lobby is great and the entertainment was fun. Food: The food got a bit tiresome after 10 days but it was good food. Each Thursday we were there they did a Mexican festival and it was outstanding. The food, decor and music was brilliant!! Service: The reception staff in my opinion are the ambassadors for hotel, the staff in this desk are unpleasant, rude and not at all helpful. They need to be retained. The greeters at front door lovely people as is the rest of the staff, Antonio in Buffet and Edgar beach excellent people they should be on the reception desk!! Conclusion: Would definitely recommend this hotel.

TripAdvisor users rated this property 1 out of 5

Unorganized and Unprofessional

reikimaster1 (Sarasota, Florida) on Jan 29, 2023

I’ve been going to the Buenaventura for 30 yrs. This year I had to leave early due to a medical problem. I was promised a refund to my credit card. That refund never came. Finally after 2 months and many emails to 3 managers I received my credit. This is an unacceptable, unprofessional way of doing business. It saddens me that I will not be returning to this hotel under the current management. Neither will my large group of friends. Things are not the same at the Buenaventura. We will miss the staff, as they became part of our family.

TripAdvisor users rated this property 5 out of 5

Excellent place!

Chelsey O (Lake Mills Iowa) on Jan 29, 2023

We have stayed here several times and are never disappointed! From the location to the service we love everything about it. Eduardo is always our favorite waiter but they have several great ones! Everyone is so kind and helpful. Yes, they are in the middle of a remodel but it didn’t bother us one bit. Can’t wait to go back next year!

TripAdvisor users rated this property 4 out of 5

Excellent place to stay

juankarlo2023 (Vancouver, Canada) on Jan 24, 2023

After staying for 12 days, found that not enough selection of food. Although the food is good, can't keep eating the same menu over and over again. Clean and friendly staff. Nice location but menu should be changed every week, can't have the same menu forever especially if you are staying for longer than 7 days. Otherwise, it is a nice place to stay.

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