TripAdvisor Traveler Rating

My family’s first time in PVR! Most definitely a beautiful resort with great hospitality but one that made it the absolute best was Jorge! The best pool server who constantly had us feeling comfortable, happy and our drinks full. We loved that he constantly made us feel like family and will tell our family/friends about him when we talk about this resort. Muchas gracias Jorge!

Went with spouse on honeymoon. Nice amenities, friendly staff and comfortable rooms. I would recommend this to anyone wanting comfort of a hotel and access to PV downtown within walking distance. We tried to borrow bikes as advertised on their website but chose not to use them as the bike equipment were not in great condition. We were not confident that they would be safe.

Great location, good food and friendly service. A smaller, more intimate resort in downtown Puerto Vallarta. We have visited this hotel for the past 6 years, staying from 5 to 14 days. Would recommend it to those who prefer a smaller hotel to the mega resorts. Close to the Malecon and downtown.

Several pools and bars. Gym is available. Food in restaurants is all good. Service around the pool is very attentive (shoutout to Celso who looked after us all day!) Start the day early and you’ll leave merry af.

All staff was super friendly and nice. Too bad we had a really bad experience with the concierge selling us tours for a discount if we attended a 90 min sales presentation about their hotel membership. First of all we found out the tour price was not a discount (same price online) and secondly the presentation lasted much longer than 90 min (we left after 2h 15min) and still had to wait another 30 min to get the vouchers for the tours. So basically he lied to us and the whole thing took away half day of our vacation time. Not a good thing to happen first thing right after you arrive. The room we booked was super nice (Deluxe King Ocean view) and newly remodeled; we also enjoyed the food and drinks a lot. Unfortunately both of us became victims of Montezuma's revenge and got sick. We didn't drink any tab water, so not sure if it came from the food or the iced drinks. The pool area is nice, but to crowded at the weekend. Also for us the music was way too loud. If you like it more quiet, stay there during the week.