TripAdvisor Traveler Rating

Pros: location, wait staff, buffet excellent Cons: bed is super hard, I mean rock hard. Also had no water in the room for 2 evenings. Second time it went out I was in the middle of a shower. Pool sides are moldy and I got it on my swimsuit by leaning against it.

Location, beach, and staff were great. Food was ok, so it made us want to explore restaurants outside the hotel which was great. Drinks at the hotel is very basic, no good cocktails. The hotel gave us only a bottle of water per person per day which was ridiculous since it’s an all inclusive. You could order glass of water or beer all day but they leave only a bottle of water in the hotel room per person and don’t give us more when we asked. So silly. The room was clean but needed some maintenance. The sink often clogged, toilet seat was not aligned, and the shower door never shut tight that we had to keep our foot at the door while showering. Lol I’d give 6/10 overall.

Terrific resort. Hard working staff. Like being in proximity to town. Food was plentiful and tasty. Those with gluten free issues may encounter problems with dining choices. 11 people over 8 days over Christmas was a beautiful experience.

If you have kids skip it. Very little to do. Staff not friendly at all. Always start answer by saying “no” closed entire pool area on New Years Eve day, with no notice whatsoever for night event. Fitness center equipment most cardio completely broken. So many other options. Only plus is location. Extremely disappointed. Again, staff poor.

I stayed here in December 2024 and December 2025. Pros: • The resort has invested in brand new lounge chairs on the beach. • Sky Bar is a great place for an evening drink for those who have booked a Deluxe room. • The food at the Sunset restaurant was generally good. • The Malecon is a 10 minute walk away. • There are plenty of restaurants and shops near the resort. • Yoga on the beach M, W and F at 9am was very good. • Most of the staff were great. Cons: • The resort continues to sell “Deluxe Ocean View” rooms that have almost no view of the ocean. Last year my Deluxe Ocean View room looked mainly at the Sky Bar, until I asked to be moved. This year my Deluxe Ocean View room looked mainly onto a side street and a neighbouring building, until I asked to be moved. I would recommend a different hotel if you want a full ocean view from your Deluxe Ocean View room. I would also recommend to management to only market the very end units closest to the beach as Deluxe Ocean View. • The food at the buffet restaurant continues to be disappointing. Nearly cold Pasta Alfredo twice, right at the opening of dinner. Nearly cold steamed vegetables, right at the opening of dinner. Pizza made with really cheap cheese and sliced up hot dog wieners. Under-cooked bacon. I could go on. Having said that, families seemed to wolf it all down and didn’t seem disappointed at all. • The food at the Mexican restaurant Corazon Contento continues to be disappointing. Very limited menu, so-so food, and a view of nothing but the inside of the buffet restaurant. I would move Corazon Contento upstairs to Level 1 (just below Sky Bar), where there is a great view of the pool and ocean, and move those administration people down to this space. • There can be noise below the first floor of guest rooms on the north side of the building due to staff work areas down there. • Music from wedding parties goes on very loudly until midnight. Guests on the north side of the hotel will hear it the worst. Thankfully the music stops right at midnight. But the yelling and loud talking in the corridors carries on for another hour or so. • You will encounter rocks and pebbles getting into the ocean. The pharmacy across the street sells water shoes for $15USD that worked great. • The gym is small and sad, with very old and broken-down equipment. It has the hallmarks of most other all-inclusive resorts in Mexico. If you have never been to a Mexican all-inclusive resort before, I encourage you to do your research.