TripAdvisor Traveler Rating

I was a little worried after reading all the horrible 1 star reviews but we had a great trip! This is definitely a family friendly resort that caters to kids. All the staff was friendly and hard working. Most workers spoke enough English that we didn’t have trouble communicating with anyone except in the kids club. The resort is about 98% locals which we were surprised about. We were hoping our kids could find a few friends to play with but no such luck. We booked the a La carte restaurants right at 9am as people recommended and had no trouble getting in. They were all great, food was excellent. We also liked the house white but you can order different wine at a charge. Our room was clean, beds were comfortable and air conditioning worked great. Only downside was the beds were doubles which made things a bit tight but just meant extra snuggling. We would recommend a room on an upper floor which was quiet for us. The resort is a little run down but they are doing improvements. It is definitely not a 5 star, more a 3.5, so perhaps the bad reviews were expecting something else. The pool water was warm and clean. The kids pool with the pirate ship was a huge hit for our 2 kids that are under 5 years old. Buffet had lots of choice and was sanitary. It could take a while for drinks at the bar but you’re in Mexico so enjoy the wait. If you are coming for a luxury vacation then you will be disappointed but if you are coming for fun in the sun with your kids, then you should have a great time. Pros - friendly staff - Very kid friendly - Clean - Warm pool!!! - Pirate ship is awesome!!! - Kids drinks - Food Cons - dated/ a little run down - Hard to communicate with women in kids club - Sometimes the music was a bit sad ?? - Have to wait a long time for a drink Tips - order doubles ?? - Bring an insulated cup - they will fill them - Ask for a quiet room or on upper floor

Great time, loved the location of our room, close to the beach. Great family place with the kid’s zone. The buffet food appeared hot, but much of the food was not. Had an upgrade to use the Adult only Crown Paradise down the walkway. Rooftop view of the sunset over the water was a treat. Easily took the city bus to pickleball numerous times at a great facility. Araceli, the concierge, aimed to please, and she did. Xoxo

Pros: Three rooms were next to each other. Room location was overlooking the water park. Food at the buffet (La Palapa) was overall excellent and the wait staff in the buffet was generally very attentive. Special thanks to Juan was wonderful. The resort has many pools available and many snack bar and bar areas to choose from. The Kids Club had daily activities for younger kids. We tried the French (Sans Souçis) restaurant and the Asian (Fujiyama). Cons: Check-in process seemed confusing and the concierge (Angeli?) was not very friendly or helpful. The room phone was not working. I reported it (via several ways and times) and it was never resolved. On our first full day, all of our personal belongings were removed from our table and chairs near the kids pool while grabbing lunch at the buffet. We were gone ~45 minutes. I confronted the concierge (where I located my belongings) with no help. I requested to speak to the general manager who arrived after what felt like a long time. The GM, Martin, was unsympathetic and made excuses. The reality is from others seated nearby who witnessed hotel staff remove my belongings is, another guest arrived that was clearly receiving preferential treatment. This resort does not have enough pool chairs and tables or beach chairs for all the guests. The pool lounge chairs all have individual signs saying they are NO RESERVATIONS. However, if you don't claim your chair, they will be gone by about 9am. The GM acknowledged this but offered no help or solutions. The resort excelled in some areas (like food quality), but suffered in many. Frequently, I found dirty plates laying around in various public areas. One morning, while walking down the stairs to breakfast, there broken plate pieces and garbage everywhere. The French restaurant (which requires reservations), was very busy and understaffed. The wait was terrible. I felt bad for the waiter who seemed to be trying hard but the service was terrible. The bar tenders were mostly ok, I tipped them frequently. The drinks were subpar. Mostly way too sweet with hardly any liquor. The micheladas were ok. In summary, great for kids, food quality was great, service and other areas have many areas where they could improve. Special thanks to the great staff members: Adrean (bell boy) Juan (La Palapa) Sara (hostess La Palapa) Andrea (hostess La Palapa) Julieta (hostess La Palapa) Isaías (Tiki Bar) Javier (Tiki Bar) Gudalupe (Kids Club) Thumbs Down: Angeli (concierge) Martin (GM)

We had a really good time at the crown. Juan and Dani E were very good in the buffet and always got me my coffee and milk. Most of the staff are great. The beach can be busy with ppl selling things but that can be expected. Most of the staff speak broken English so brush up on your Spanish, although they love to help you learn to speak better Spanish. The children’s entertainment is fantastic with lots going on all the time and a zip line!

My room's AC unit did not work and there were puddles all over the room when we got there. Towards the end of our stay we started consistently having roaches in our shower. The facilities were nice and the restaurants were decent. Would not recommend unless you are trying to stick to a budget and don't value the amenities you would expect at an all inclusive resort.