TripAdvisor Traveler Rating

We didn't realize this resort was primarily for Mexican families. Americans and foreign tourists generally stayed next door at the crown golden. So there was a bit of a communication problem but the people here are wonderful, very accommodating.This is a family resort, there were lots of children. I loved watching the kids. The food was not what we are used to but the drinks were really good.

Diana from the bar is great. So friendly and provides wonderful service. The hotel is old and we had some problems. The a/c in the living room didn’t work but they are coming to fix it. Laundry service was same day. The food is ok but still need to try the restaurants.

Great assortment of toys. Huge ball pit and great place for my toddler to run around safely! Highly recommend! They also have cribs for my child to sleep in if they get tired! They also offer late night child care for those that want to get away!

Food selection poor and limited!! Far from child friendly food choices accept for the day time snack bar. Trying to sleep at night was damn near impossible due to rowdy/unruley guests who were not restrainedrepremanded by the hotel staff over a number of nights. The indoor pool eas left out of action on a rainy day due to the same guests previously mentioned vomiting in it which made a rainy day impossible for the kids. Entertainment staff and shows were excellent, but this is is a small positive in a large number of negatives.

Service was excellent, food was great, and activities were fun. The staff was very helpful with excursions and places to go nearby. Been here several times and will be back again. A wonderful place to meet up with friends.