Crown Paradise Club Puerto Vallarta reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 4.0
  • Value 3.5

7249 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Avoid if you can.

katelyn m (Lubbock, Texas) on May 14, 2024

Please avoid at all costs. The only great thing about the resort is the location. The buffets were not great at all, in my opinion. We barely ate the resort food. Also, just FYI—there is no air conditioning in the two buffets (Golden side and regular side). The regular side does have their buffet indoors, but it was musty and warm. The first night we arrived, our room had no A/C, and they were unwilling to move us due to no availability. So we ended up sleeping in a SUPER hot room with a ginormous fan blasting and a large hole in the closet ceiling. The second day, they were slow to help, but we had to escalate the issue by literally telling them we would take our business elsewhere because it was miserable. We finally got a new room by evening. The resort is rundown and old. The water pressure is not great. The employees were fantastic and so kind for the most part (except for when they wouldn't move us to a better room). Last time we went to PV, we stayed at the Occidental All-Inclusive, and gosh—the difference was literally night and day. Please steer clear from here unless you're okay with bad buffet experiences and potentially getting a room without A/C. Also!! I almost forgot, the resort only had 1 elevator that worked and would take forever to use... we literally decided to just haul all of our luggage down 4 flights of stairs versus waiting 20+ minutes to possibly use the elevator.

TripAdvisor users rated this property 5 out of 5

Very good

Jazmin M on May 14, 2024

The show was great every night, highly recommend! Great for kids and families. You get what you pay for when it comes to the food and rooms but the restaurants were good, buffet not great! If you get a good deal on this plave go for it! Gracias !!!

TripAdvisor users rated this property 3 out of 5

Resort

greisirodriguez on May 13, 2024

This resorts need to add more restaurants, specially in the morning. There was always a long line in the morning for breakfast.

TripAdvisor users rated this property 1 out of 5

Horrible experience.

428fredt on May 10, 2024

This place is terrible. The pool on the room top was cloudy with what looked like skin that had peeled off sunburnt people floating around. The water was so low it didn’t even go over the ledge into the filtration system. Then we went to the pool on the ground floor. Where people sat at ate food while in the pool and then left there plates to have a lizard and birds come and pick at it. Then when asked to pick it up. They left it on the loungers where birds picked up food and dropped it in the pool. The food was so bad and dry that I only ate like one or two things on the Buffett. The sback bar was a mad house with no sanitation. They made us wait two hours while they said our room was being cleaned and then when we got our room. Which was supposed to be to be a king. Was two double beds. So back to reception and moved. So maybe our room was ready? Security walks around and will tell you not to smoke in certain places but not tell people not to eat or drink and smoke in the pool. But if you smoke on a ground level patio. They will hassle you for that. There are two resorts on this property. All the good reviews are for the kid family side. But the bad ones are for the adults only side. So if wanting an adults only. Pay a little more and stay somewhere else.

TripAdvisor users rated this property 2 out of 5

Overworked employees. Abusive employeers

soldogs321 on May 06, 2024

Understaffed company, therefore little to no quality service. Clean rooms, poor food. I recommend coming here for the Beaches and using it as a way to go to other touristic places. Drinks are poorly done as well the food. Employee conversations were disgusting, publicly shaming their employees.

View All