TripAdvisor Traveler Rating

An older resort but well maintained with excellent staff. The beach is not the best. During the incidents with the cartel the staff were all calm and professional.

Judging by the quality and service before the chaos this resort is a good deal. The way the staff took on a day of chaos and fear making the resort feel safe was key. The biggest issue I found was getting a reservation for the specialty restaurants for dinner involved a panic at 9am online to get a spot.

Well, we were supposed to fly home on Sunday, but we’re still here on Tuesday because of the unfortunate cartel situation here in Puerto Vallarta. The staff has been working tirelessly to serve with a smile, despite being understaffed. Some have had to sleep here after their shift and then get right back to work early in the morning. The staff is phenomenal. Kind, strong, funny, lovely human beings who genuinely care. The negatives are more to do with management. Yesterday we had to stand in a line for 2.5 hours so that we could pay for two more nights here until we can get a flight home. There was a line up out the door and they only had one person at the desk to accommodate the guests. The pool was so nice and warm the first week we got here and now it’s so cold nobody wants to go in. The hot tub is cold too! I’ve heard multiple complaints from other guests. I hope they crank up the heat to what it was. If they do I will come back and edit this review reflecting that they listened to the guest’s feedback.

Chairs are ripped if not just dirty. Beach is a mess in the morning. Lights in the unit are broken or very dim. Very embarrassing though good location if you don't need to go anywhere.

Japanese restaurant was amazing food and superb service