TripAdvisor Traveler Rating

The resort grounds are very beautiful, but the room's are very dated , the rooms need sone serious care, I wouldn't have mind paying more if the room are updated, I didn't get a clean vibe at all , resort was fun and staff was friendly. The rooms are my only complaint.

My daughter and I had a wonderful vacation at Bahia Principe Grand Punta Cana! Being Black loyalty members, we were able to checkin online and make our dinner reservations in advance. When we arrived, we were given a room upgrade that placed us in a building closest to the beach. A fabulous room! With our room at the beach, we had a 1 kilometer walk to the buffet for breakfast. There were ample shuttles we could take, but we felt that getting a little exercise was a good thing! We loved walking around the resort complex! The breakfast buffet was wonderful. There were always lots of delicious options. We particularly liked the egg white omelettes as well as the smoked salmon & cream cheese bagels. Lunch was at the food truck each day. it was so convenient to our pool chairs that we never ventured further. Being Black members, we had aa la carte dinners every night. Our favourite restaurants were: Limbo, Le Gourmet, El Olivo, Fish Market. The main desk staff were wonderful. Everyone was very helpful and friendly. The pool was great. The bar tenders at the pool were very friendly and efficient. You could choose whether you wanted shade or sun. There were lots of shade umbrella shelters. The only problem was that the wifi was not working at the pool.

At the start I actually felt happy and hopeful, but as the stay went on it got worse and worse. The staff were rude and constantly seemed to expect tips. If you didn’t tip, the service quickly turned poor and you were treated differently, which left a bad taste throughout the stay. The food was unacceptable. I found tinfoil in my meal, and the chicken was raw, which is a serious health risk. Cleanliness was also well below standard. The room wasn’t properly cleaned, the beds weren’t made, the bin wasn’t emptied, and for a family of five we were only given two towels. Overall, this was a very disappointing experience. I would never stay here again and wouldn’t recommend it to anyone

Overall, I had a good vacation only because I was traveling with my family. Unfortunately, the hotel service itself was extremely disappointing. When we checked in, our room was clearly not prepared. The security box never worked, and the bathroom had no towels, soap, shampoo, conditioner, or basic amenities. We contacted guest services and were told someone would come, but no one arrived for over two hours. Only after calling again did they finally bring the basics so we could shower after a long flight. Since the security box still didn’t work, we went to the lobby. With no golf carts available, and drivers not stopping even with empty seats, we had to walk 15–20 minutes. Once there, I politely asked for help with this small issue without standing in the nearly two-hour-long check-in line, but I was treated poorly and ignored. After calling guest services again from the room, someone finally came about 40 minutes later, only to tell us the safe was still registered to the previous guests. We were told to return to the lobby and wait in line again, so we gave up. We never had a working security box and had to carry our valuables everywhere. The next day, our room was not cleaned, but by then we were already exhausted from the constant issues. For a hotel of this category, this level of disorganization and lack of basic preparation is unacceptable. A room should be ready upon arrival, especially after long trips. Unfortunately, the hotel service did not meet even basic expectations. The buffet and restaurant service was also unacceptable. Waiters rarely served water or drinks—not even tea. You often had to get up and get everything yourself. Even after insisting, service was provided with a very unpleasant attitude, no smile, and plates were rarely cleared. Only a few staff members were kind; most appeared stressed and unhappy. In the à la carte restaurants, the situation was the same, and if you wanted an alcoholic drink, you were told to leave the restaurant and go to a bar yourself. That said, the food quality was very good. I travel to all-inclusive resorts every year, and this was one of the best buffets I’ve experienced, with a wide variety of options such as sushi, caviar, and many different dishes. However, three members of my family got very sick, with vomiting and stomach issues, despite never going near tap water. I strongly recommend avoiding anything undercooked. While I enjoyed my time with my family, I would not return and would not recommend this hotel due to the poor service, lack of organization, and unwelcoming atmosphere.

Overall we enjoyed our vacation. However there had been issues. The biggest problem was the amount of guests. Too many. Beach was overcrowded and if you didn’t reserve your lounge chair early around 6 am, you were without a lounge chair for at least after lunch. Some guests, were very aggressive. That took away from pleasant experience. Food was very good both at the buffet and a la cart restaurants. Rooms, even updated wear average. Bed linen of poor quality and rooms smelled of mold. Front desk manager - Francesco, very accommodating and putted all his effort to accommodate our hotel and room requests. Thank you so much. A lot of mosquitoes everywhere. Stuff was friendly. However we believe management could have done better. Half through our stay beach buffer restaurant was flooded, so all the guests had to eat at the main Bahia Principe Grand buffet. As a result it was very crowded there. Bed was not comfortable and linen was not changed for our entire stay. Almost every day plumbing problems. Grounds are beautiful, like botanical garden. A la cart restaurants are very nice, they limit them 3 per week. The best restaurants in our opinion are Rodizeo (Brazilian) and seafood (Fish Market ). Beach is gorgeous and they clean seagrass all day long. Main buffer has a terrible smell and stuff there not very helpful. Overall we enjoyed our vacation.