TripAdvisor Traveler Rating

We have just got back from this hotel we all had a great time the rooms was lovely. everything was clean and the cleaners come in every day cleaned the room and filled the fridge Staff all friendly and helpfull Pool areas well looked after lovely and warm pools.swim up bars yes sometimes takes a bit of time to get served but they get there in the end great entertainment team brilliant shows lots of shops sell everything you need only one down fall the all inclusive food is cold and not brilliant but you got the alacart resturants and the truck the food from the truck is really nice the beaches nice and clean we had rough seas but still very nice you do get lots of traders walking the beach and on a friday in the complex but just say no carry on walking and they am fine no problems really enjoyed it had a great 2 weeks holiday we will go back

I'm writing this review to prevent others from experiencing what we did at this resort, which does not meet the standards of a true luxury destination. Despite claims of being a five-star, family-friendly resort, our experience was far from satisfactory. We chose this resort, paying a premium for what was advertised as a clean and luxurious environment, particularly important for our family since we have a baby. Upon arrival, we were met with 32-degree heat and no air conditioning in the reception area. I had to enter a closed restaurant just to keep my baby cool, but staff insisted I wait in the lobby without air conditioning, despite my explanations. After multiple discussions, they eventually allowed us to stay in the restaurant lobby. Furthermore, at dinner time, we were not permitted entry into the restaurant until 6:30, forcing us to wait in uncomfortable conditions. Now, regarding the room: the condition was unacceptable. We found a used item on the bed, along with dust and hair underneath. The cleanliness was akin to a two-star facility, despite the high price we paid. When we reported that the air conditioning was not functioning, maintenance took over an hour to respond, which impacted our ability to enjoy the sunny weather. We subsequently requested a room change, but encountered similar issues in the new room. Overall, this resort is not suitable for families with young children or anyone seeking a luxurious experience. The food quality was also lacking. We later upgraded to the Fantasia hotel, which was significantly better. Additionally, many other guests and staff shared similar sentiments about the Grand Punta Cana Resort, suggesting it may not be in operation much longer. I strongly recommend considering other options for your vacation to ensure an enjoyable experience

We had been to Bahia Coba in Mexico for the previous two years and enjoyed both visits so we thought we would have a change and try the Bahia hotel out in the DR. We had a few issues with the room (similar to what other people have previously posted), air con practically non existent, fridge very poor. I rang reception and visited customer services a few times, did nothing with the air con but just said that when the new rooms become available they will be much better - very helpful : ), the fridge they eventually swapped. The weird one was the wifi in the room, for the two weeks we were there it stopped working Thursday morning and miraculously returned Saturday morning. it wasn't just our room it was two villas same time, both weeks. Does this happen to other villas on different days? The Coba buffet is what you would expect, but always found something tasty, the swim up bar is extremely busy, you had to feel sorry for the guy serving as they could never catch up. It seems like it was all negative but there were positives. the main being that as we travelled with TUI and because of the renovation work, we were handed silver wristbands where you could venture into all the other hotels, what a difference, the pool and buffet at Esmeralda was amazing, no problem at the swim up bar etc, practically at one point had the pool to ourselves, the sports bar was great. We did two excursions - Congo Bongo and a boat tour to do a bit of snorkelling - Both enjoyable. So overall a mixed bag, would I go back? Probably not and definitely would not return if the silver bands had stopped. I have seen the question asked on here - Coba at Mexico or the Grand Punta Cana? my opinion would be Coba everytime, food, wildlife, drinks basically everything is superior.

Excellent place to stay, service was amazing, very clean, only problem was a nasty tummy upset from uncooked fried chicken, this happened to a few of the people that stayed there at the same time. This was reported to restaurant staff who didn’t seem to be bothered and nothing was done. Apart from that our stay was fabulous and I would highly recommend this hotel, just not the fried chicken!!

Here’s a more polished version of your review: The service at this hotel was incredibly disappointing. Our experience started poorly with the check-in process, where we were assisted by Nathanael, who was both rude and condescending. We had called ahead to ensure that our two rooms would be either side-by-side or at least close together, as we were traveling with children, and were assured that this request would be accommodated. However, upon arrival, we were given one room on the top floor and the other in a completely different area. The lack of communication only worsened from there. To top it off, Nathanael made a reservation for us at the hotel's hibachi restaurant for that evening, but when we arrived, we were informed that not only were we not on the list, but they had booked us for a later date when we wouldn’t even be there. All staff members seem miserable working there the only good experience was the entertainment crew Felix and Mermelada star