Check in appalling the slowest ever. Wi-fi kept on dipping in and out. Rooms were big and clean but needed an update. Our cleaner was lovely and did a good job. Air conditioner was needed as it was very hot and humid and was good in the bedrooms but really nowhere else. Lots of pools. Some staff were very rude especially the bar in the lobby and some were nice. Mosquitoes were not good so take lots of spray. Food in the main restaurant good and they tried really hard to cater for everyone’s tastes. Ate at The Mexican food was amazing but the staff had attitude. The Grill was lovely with good service. Tried the Teriyaki which is not worth a visit. Beach could have been lovely but there was a lot of seaweed piled high and also in the sea - however once you were in the sea it was lovely and warm. We plenty of sun loungers on the beach but not much shade. The gardens are well kept and it is a very pretty resort.
4th of July Vacation
Jul 03, 2022
Huge beautiful property. 1 check in agent. Took 2 hrs to get checked in with only few people at check in area, can’t imagine crowds. When we arrived to the room, room was not fully cleaned. Missing towels, shampoos, water and mini bar not stocked etc. called front desk several times requesting service, no one ever showed up. You have to book restaurants several days before you get to the property otherwise everything is booked and all you get is buffet food. Definitely my worst several days, seemed as they booked more people and not enough stuff to handle.
2 weeks stay here
Jul 03, 2022
Got to the hotel it’s beautifully kept and clean staff friendly but can’t understand much English but enough to get by can’t leave the complex without a guide as you get robbed beach on the hotel is lovely apart from the seaweed really bad not as described in TUI , rooms are massive but had when upstairs had a shower it leaked dirty brown water into our bath on our head if we where in the shower told the reception 3 times but gave up telling them ,
TUI describes lots of entertainment at night there was nothing other than Spanish Latino music no entertainment at all everyone I spoke to on the resort who was English was in there room by 9 pm bored there was nothing to do other than sunbath the tours and days out where mega expensive and people who went on them said there not worth it
Had food poisoning twice because they were reheating pork one night really poorly all night
The weather was fantastic and my room cleaner was the best so nice to us if we wanted more coffee she would get it for us , the wifi they say you get free doesn’t work the satellite to does t work so your paying a lot of money for something you don’t get
The island is so expensive 6 dollars for a packet of crisps we had an infestation in our room of these little black weavel looking bugs and got eaten alive in our beds
The bar staff are so rude towards the English and if your waiting for a drink they serve the Spanish first regardless
Got our towels nicked by the side of the pool wanted to come home after a week the hotel is so bloody boring no entertainment. As described ,
Don’t let anyone touch your suitcase or they want a 5dollar tip and they hound you , the food is nasty don’t eat the hamburger or you will be really bad .
Wasn’t happy with this place not how TUI decided it at all won’t ever go back to Dominican Republic TUI needs to update the write up as covid has made the island dangerous
Not as expected
Jul 02, 2022
The hotel complex itself was a massive lovely, very clean place but not as described on the TUI website , white sandy beaches NOT beach is full of seaweed with a very choppy sea , Rooms were very nice / spacious BUT bathroom ceiling leaked water every time the person had a bath or shower upstairs which always happened when I was in the bath so you had brown dirty water dripping on you while I was in the dirty very scratched jacuzzi bath leaked for the entire 2wks, toilet broke while we were there we did report it and was fixed not long after , food variety wasn’t as good as expected was mainly Spanish based food , partner had food poisoning 2nd day we were there due to part cooked burger , cleaning staff were very polite & friendly but we found the staff there very rude to the English there preferred the American/ Spanish people , room had a queen sized bed but was bitten every night , bugs walking on ceiling in rooms & entertainment areas were rife with mosquitoes, had towels stolen by other guests while on deck chairs . Advised not to leave complex as not safe outside, outside is what Beirut looks like very rough looking and doesn’t look safe . Entertainment was not as expected mainly Spanish themed nights playing Spanish music was rubbish so was in bed 8.30-9 every night. Very few shops on site which means they charge what they want 6 dollars for a packet of crisps. Had to book all the al a carte restaurants which were always full need to book 4-5 days in advance , had a constantly ask for coffee to be left in room or else you would have to walk to reception to get a hot drink, Wi-Fi was rubbish unless in your room , tv went of every other night while we were there which left you with nothing to do NOT AS DESCRIBED ON WEBSITE, every English person we spoke to there said the same and wouldn’t go there again . Couldn’t upload video of water dripping so had to snap a picture of dripping water
Jul 01, 2022
Hotel and grounds are lovely rooms cleaned and fresh every day you were limited with bath towels only one towel each!!..food is repetitive...service is extremely poor..trying to get a drink with your meal is a challenge..server's would ignore British and would only be attentive to Spanish speaking people...they could be very ignorant take your order but still not bring it...I would not revist this place which is a shame check in was also a nightmare took almost an hour and half there was no welcome drink again unless you were Spanish...there was definitely a preference going on!!!..