TripAdvisor Traveler Rating

The resort and rooms were clean. All the staff were friendly and helpful. Location was good, not too far of a drive from the airport ( $40 cab ride) The atmosphere was spot on, not too loud and plenty of things to do. It was definitely worth the money we paid. The resort had anything and everything you needed and the food was terrific. We would definitely go back.

Currently staying here and after only 4 days the little annoying things are starting to add to make this a place I won't be returning to. Firstly breakfast on several of the days has become a chore. The restaurant clearly has more people than it can cope with but they insist on blocking half of it off. There is therefore only one coffee machine available and the queue can be lengthy. Just yesterday we went in half an hour after it opened and the machine had no coffee, which meant I had to leave the restaurant and use the machines in the lobby bar, which ironically has more available machines than the restaurant. Add to the fact that irrelevant of whether its breakfast lunch or dinner, the hot plates simply don't keep the food hot, its either cold or tepid at best. The layout also means you cannot easily access the hotplate areas as people block it because they are waiting for hot items to come straight off the grills rather than taking items placed in the metal skillet infront of said grills. Using the lobby toilet and both hand dryers are broken and haven't worked since we've been here and there's no hand towels. Despite the hassles of the restaurant I decided to use the beach snack bar. Again clearly too many people using it and not enough staff to serve the food. My wife ordered a snack and it simply never even came out, despite ordering via the annoying screens. In the end we just gave up. We then decided we'd have an ice cream, only to find that that machine was broken too. The "entertainment" we find is on much too late and any we have seen just involves someone singing and that's it. There are far too many niggly annoyances for this to be classed as a 4 star hotel and for the money we've paid i would expect much much better

Wow . What a resort… was a little worried reading reviews on here before we came. Me and my partner came to get married & brought 26 guests with us including our daughter. The staff arranging the wedding were absolutely fantastic neomi is a star. Everything from all the family being put in one apartment block. Giving us VIP treatment with the buggies around the resort. Amaury from guest relations helped me every time I txt him. Taxis, trips and all round checking in to see if we needed anything. Also DJ the supervisor of guest relations made sure everything was perfect for us he’s super friendly and speaks awesome English.We have had the best trip and definitely do not listen to any negative reviews the place is what is says on the tin…. GRAND. It’s massive with all kinds of bars a le carte restaurants snack bars pools. The beach is literally a stone throw away. Food is plentiful lots of options if you’re not happy with 1 place. I do drink alcohol and the mocktails I’ve had have been so tasty and not just lashed together they make them like a proper cocktail. This place is paradise & 100% recommend this hotel.

To far from beach. Rooms ok. Had to ask to refill refrigerator, towels, there were no face clothes had to ask for them. Value, guess you get what you pay for.

I had not been to this hotel in a few years, last trip here maybe 10 years ago with my daughter. I came this time with my hubby. We had a great time! Hotel has recently changed name and is doing construction, but for me that is a good sign. They are improving and updating! Everything ran very smoothly the whole trip. Check in was super fast we upgraded to one of the newer rooms, If you ask you can do the same. There was a lot of seaweed, unfortunately out of control nature! They did have trucks to clean on beach and made pathways so you could get to beach. A lot of places have this issue. To reserve resto's it's easy you go to computers in lobby and reserve. Food was good. I have no complaints, great value, clean and service was great. Check out, please remember to get a ticket at desk or you can't board bus to airport. One last thing, we called desk to get tram to go to lobby with our suit cases never came. Fantastic weather May 15 to May 22. Please go and have fun !