TripAdvisor Traveler Rating

To far from beach. Rooms ok. Had to ask to refill refrigerator, towels, there were no face clothes had to ask for them. Value, guess you get what you pay for.

I had not been to this hotel in a few years, last trip here maybe 10 years ago with my daughter. I came this time with my hubby. We had a great time! Hotel has recently changed name and is doing construction, but for me that is a good sign. They are improving and updating! Everything ran very smoothly the whole trip. Check in was super fast we upgraded to one of the newer rooms, If you ask you can do the same. There was a lot of seaweed, unfortunately out of control nature! They did have trucks to clean on beach and made pathways so you could get to beach. A lot of places have this issue. To reserve resto's it's easy you go to computers in lobby and reserve. Food was good. I have no complaints, great value, clean and service was great. Check out, please remember to get a ticket at desk or you can't board bus to airport. One last thing, we called desk to get tram to go to lobby with our suit cases never came. Fantastic weather May 15 to May 22. Please go and have fun !

Well what a trip !! After getting an email from TUI stating building work I was a little worried !! But my best friend has been to this hotel about 6 months ago and said it’s that big don’t worry !! Flight superb extra space seats well worth it !! Arrived and is was hot hot hot ?????? Transfer was about 30 mins !! Check in was fantastic service fantastic they upgraded our room we was in 1203 about 30 steps to beach and main pool bar !!! So you get on golf carts around the complex very frequent see train stop map, From maids/groundsmen / security / golf cart drivers / barmen / tractor guys on the beach clearing seaweed / lifeguards / guest services / waiters / waitresses / entertainment staff / I could not find fault !! Happy / polite very smart at all times !! Few people who stood out for me who went above and behond !! Manuela guest services Jose Tui rep Manuel reception bar Juan pool bar Wilson food truck Fantastic service thank you ?? 6 complexes in 1 Explore/Esmeralda/Legend/Ambar/ Aquamarine/ Turquesa we had 3 speciality restaurants to choose from we had Flame the steakhouse /the Greek/Nomad all superb !! Margarita bar on the front was fab beautiful beach / sea and drink ?? We had the most amazing time .. if I had 3 negatives this would be .. Main pool - playing 3 different types of music ( kids pool / swim up bar / main pool just a bit toooo much very loud and didn’t know what to listen too !! Reception toilets too hot needs air con and quite a lot of mosquitos in each toilet ???? Would have been nice to have a little more English music .. there was a lot of Spanish / Colombians / Puerto Ricans only a couple of Americans .. only spoke to 2 other British people the whole week .. But overall this holiday was absolutly amazing !! Defo need high factor at least a 30 !! And book the buggy trip/Rave in a cave with Jose probably one of the best trips me and my husband have ever done !!! Thank you Bahia Principe for an amazing holiday !! I’ve always said tho a holiday is what you make it !!! Enjoy go book it ??

It’s a great place,service and food

Was not sure if I was going to leave a review, but why not? We’ve been going to Punta Cana for over 20 years and this is by far the worst hotel we’ve ever stayed at. It started off by getting dropped off at the legend resort and then we were taken over on a trolly cart to the lobby of the Explore. When we arrived at the lobby, it was complete chaos. It is the smallest lobby I’ve ever seen. There was no coordination. We had had along day and there wasn’t even a welcome drink or any smiling faces. The hotel was bought by Hyatt and we heard later that a lot of the were upset so this all makes sense. We were given a swim out room and once we got there realized that the pool was facing a wall and on the other side ofthe wall was the major street inside the resort after complaining we removed to the other side of the building, which was still not the best, but it was better than the other room. The food was very salty. There was always the same food the restaurants were OK. The were not manicured. The General pool was gross. Check out my pictures. There was an apple core and drink accoutrements there for the whole week that were never cleaned. They had a party and the glasses and bottles were on the bar in the morning. The carpet was still dirty at 6am!! Just the whole vibe of the place was off. I would never recommend it. I told my Travel Agent don’t recommend it to anyone. Service was nonexistent even when you tipped them they didn’t even look at you like it was a big deal. It is a big deal. 8it was an $6800 vacation that was not worth $3500. If you wanna go to a great hotel go to the Catalonia. We should’ve went back for the fourth time stay away from this place. What a bust.