TripAdvisor Traveler Rating

Overall as many reviews have said, it's a huge resort. If you are looking for a quiet peaceful place, this is not for you. We stayed 14 nights. We always make the best we can do. We were in block 12 with a ground floor room. Close to one of the central pools. Even then we were up before 8am to reserve sun loungers and a shade. We went to the beach a few times after lunch when there were some beds available. We didn't bother getting up at 6am as we saw reviews were the beds and shades were all gone. There are two buffet restaurants. The main one in the Principe was very busy, but the other buffet called Bugambilia in the Bavaro was much quieter and also brighter (only open in the evening). We eat there most times. We had 6 other restaurant bookings. We found the Japanese and Italian to be the best. The Fish market was OK too. We learned on the first day that breakfast was less crowded at the Beach House Las Olas, so we ate there most mornings. The large pools near the beach were extremely crowded. The entertainment team worked their socks off to keep the guests busy with various games etc. The foam party was fun. The main issue was mosquitos. Remember to take some repellant as they get into the rooms. We saw a lot of people with very bad sun burns, some were so red, it must have been very uncomfortable. Of course there were many Spring Breakers in March and some of them were pretty loud after drinking. There were buses to help transport you around, because the resort is so big. The staff were mostly OK, English is not their first language. TIP: take plenty of $1 bills for tips. It helps. Also don't buy anything from the beach vendors. It was all mostly cheap crap. We also noticed there was a mafia style vendor cartel. We appreciate they have to make a living but it's the tourists that they are preying on!! For us, 3 stars was about right, overall average. We won't choose this resort again as it was far too over crowded. We booked with TUI. We never saw the hotel rep but then again we didn't really need him!

more HORRIBLE experience of my life.... service was HORRIBLE and the room was infected with bugs. If you want to go to a location you hate. this is the place.

Let me start by saying that i do not like giving bad reviews but this one warrants it, I am at a loss as to what to say about this resort, first impressions are quite impressive, decor and furnishings in the lobby, That's where it ended. The room that was given us was old, dated and falling apart. The patio door handle fell off within the first minute of being there and stayed outside on the small table on the balcony. One King size bed for the two of us, and to be honest the concrete would have been softer but here we were for 10 days. The resort is huge and with 5 other Bahia Principe's surrounding it , it is big enough to warrant golf carts (or busses ) to ferry people around the resort from the lobby to the rooms lobby to pool, rooms to the beach. The Golf cart drivers will not stop if you are between (bus stops) Finding a smile on 80% of the staff was hard to find, they all looked very unhappy and not enjoying their job at all. Most of the staff were not very attentive to the guests needs . There were a few extremely nice staff . Our Air Transat rep was very dismissive , I went to speak to him 2 times and was told to wait until he had set up his table even after he had set it all up he really didnt listen to my question. gave an off the cuff remark. Food was good. We did not use any of the Al a carte restaurants as the buffet food was good. I would definitely not recommend this resort to anyone, too large, staff were not caring, Vey crowded everywhere. Cuba could teach these staff a thing or two about customer service.

Writing this review while sitting in the main lobby waiting for the manager for over 1 hour now. So far, my husband and I spent 3 nights here; 2 of those nights were in a room with cold water and infested with bugs. We told the concierge about the problem on Day 2 of our stay and was informed they will “fumigate” the room and that we didn’t need to leave the room or pack our stuff away. The following day, we woke up with bugs crawling all over the dressers, night stand, our luggages, clothes, bags, backpack etc. Called concierge again and asked for a supervisor or manager, was told they will try and call us back. We did not get a call back and therefore went to the front desk to express our problems and insisted for a new room. The staff was unapologetic and states they “usually don’t offer a new room for this” and would “typically have maintenance fix the issue”. The staff then stated that after we returned from our excursion, to come back to the front desk so that we can get a new room. Later that evening, we were given a room change and was told to pack all of our belongings and that the bell boy will assist us to the new room. I questioned him, “How can I pack all my stuff when there’s bugs all over it?”. We had to insist for laundry service to which I had to sign a waiver that I will not file legal claims against them as I am being compensated for my inconvenience. I looked at the staff and said, “This is it? This is my compensation for all of our issues? It’s not even fixed”. The staff states he was trying to fix the problem as soon as possible and that he will talk to the manager in the morning about complimentary upgrades or services for all of our issues. Its now the next day, our laundry is not done still (despite being told it will be prioritized and be done by 1pm). We’re still waiting to hear from a supervisor or manager. We’ve wasted so much time trying to get someone to rectify this issue when we should be enjoying our vacation.

They were shortstaffed food. Could’ve been much warmer cockroaches, running in the lobby rats by the dumpsters outside our room, if you ask them to make you a drink and you tell him stop with the amount of liquor they put in it they laugh and they just keep pouring and pouring, which I don’t find funny. If you needed a beach towel we had to wait till late afternoon when clean ones came in not enough lawn chairs around the pool. If you got up to go eat lunch real quick somebody would steal your lawn chair, even if you had something on it and the top it off got a bacterial infection from either their food or water from their ice cubes not a way to spend a vacation.