TripAdvisor Traveler Rating

Me and my partner stayed at the Punta Cana resort for 2 weeks and had a really good time. When we arrived we were told we'd had an upgrade to one of the new renovated rooms which we were not expecting, and we had access to all of the different resorts on the complex (I'm not sure if this was just the case for those who had booked a TUI holiday though). Our room was right next to the main pool and the beach, which is about a 15 minute walk from the lobby/buffet area at the Punta Cana resort, but there are regular buggies to take you around the resort (we just walked most of the time). The pool at the Punta Cana is huge, staff were good at the pool bar and the snack bar was nice. No issues getting sun loungers. The only slight downside was that the pool wasn't that cold so you didn't quite cool off when you got in it! When we realised we had access to the adults only Ambar resort, this is where we spent most of our time as the lobby and buffet area were a lot closer for us (and there were no kids, which I'm not usually bothered about but in all honestly it was nice not having kids running around the buffet). We were really impressed with the Ambar resort - always something going on at the pool, the entertainment team were fabulous and BIANCA is the best waitress ever! BIG shoutout to BIANCA - she could not do enough for us and was always bringing us drinks (please tip the staff - they do a great job!). Can't fault the food at all - there was always a large variety with lots of food cooked fresh and at your request too (I would say the Ambar buffet was slightly better than the Punta Cana but I have no complaints about the Punta Cana one at all). The sports bar located in between the Bavaro/Punta Cana/Ambar resorts was really good - we spent quite a few evenings here playing pool and having drinks. We did the Indian, Garden Grill, Brazilian and the Teppanyaki al a carte restaurants. They were all really nice - our favourite was probably the Indian so definitely try that if you can. We didn't hear good reviews about the Italian restaurants from people we met, so we didn't bother trying there. I downloaded the Bahia Principe App a week or so before the holiday and made most of the al a carte bookings beforehand, however it seemed like there was still some availability when we arrived. We were really impressed by the buffet so were happy to eat there most of the time. The staff across the resorts were always friendly. Yes there is a bit of a language barrier if you don't speak Spanish but we didn't have any issues. Housekeeping were great - we did just notice on the second day that the room hadn't been cleaned but I wasn't sure if you just needed to select on the little screen in the room that you wanted the room cleaning?? Anyway after the first time I did that the room was cleaned everyday. Mini bar was always restocked (again please tip the staff - they deserve it). We did a few excursions - Coco Bongo's, Saona Island, evening buggie tour and the Scape Park. Would recommend them all! The only downside for me was the mosquitos - they were horrendous!!I had read previous reviews where others had mentioned this but oh my god I was not expecting it to be as bad as it was! So if you know you get bitten then make sure you take LOTS of repellent spray (it's pretty expensive to buy on the resort), and anything else that will keep them away or help ease the bites. This really got me down for a couple of days as I would wake up everyday with fresh bites and they were sooo bad (this would probably be a big reason as to why I wouldn't consider going back, but I know it probably couldn't have been prevented to an extent). Overall we had a great time and would recommend it - I do think this was helped by the upgrade and access to all of the other resorts. I would say if you're adults with no children and are happy to spend a bit more then definitely look at staying at the Ambar resort (I don't think everyone at the Punta Cana had the upgrade to access everywhere). But we were happy enough with the Punta Cana :)

This trip was planned with our Mothers and it was great. Only drawback was that our rooms were not close together, which we asked about but was never addressed by staff. Otherwise, hotel was beautiful, rooms were big and nice, entertainment was great. Food was fantastic, we never went to the a la cartes because the buffet with its individual stations was more than we could have asked for and delicious. Pool is great at Aquamarine but tiles are slippery so beware and be careful. Beach is good but crowded, so is the buffet lunch there.

I am here now and would never come back. The shop inside the lobby the lady racially profiled. Today was my second day in the store and she followed me around as if i wasn’t a paying guest of the hotel. The house keeper left my room door wide open after cleaning the room which defeated the purpose as there are now bugs in the room. Who knows if my items were stolen i was so irritated i never checked. From check in the rooms have been incorrect as we were suppose to have two rooms with two double beds that never happened. Reservations for restaurants is limited to two. Drinks are nasty. Prices are insane for taxi service going into punta Cana. This area has no attractions nothing of diversity. The club music is only for locals no consideration for travelers from other countries or backgrounds. The women are rude the men are welcoming. I wouldn’t recommend staying at this hotel.

Here is my review. Myself and wife stayed at Amber hotel for 2 weeks and I always like to give a review based on my opinion coming from England where we maybe a tolerate a little more than other regions of the world :o). The initial impression on arrival was very good and very welcomed by the reception desk and the porters who were always helpful on the buggies to take you from A to B. Room 70304 was clean and tidy. Only issue was the shower but fixed once reported. There is a button in telephone that you can ring any time if short of coffee, milk to anything a really nice touch from the hotel. The restaurants are very good, our favourite was The Meat and Greek Restaurant. The Indian 6 taster meal menu was very good also. The beach was great as was the swimming pool. The service at all bars was very good with premium drinks available at The Amber. I read other reviews and sometimes wonder if it is how you act to how you get served. I was brought up speak to people how you want to be spoken to yourself and never done me any harm, that mentioned left me with mostly a wonderful service. As for staff I didn’t really bond like I have with other hotels but I did get a great reception from a member of bar staff who took drink orders in main reception, her name I believe was Karina I think so a special thank you to you from us. The entertainment team were nice also and always encouraged you to join in. One member of staff I felt could improve his attitude was Carlos from the buffet beach restaurant and this was because he seemed like he didn’t want to be there, a little lazy and kept guests waiting with no real charm, but hey that maybe a little harsh, but again it was my opinion. Trips we went on were Coco Bongo, a must for all ages from 18 to 70 plus a real enjoyable time, this is our third time once in Mexico and twice at Punta Cana. We also went to Monkey World which was a half day trip, again all very well planned and managed by TUI. Other trips we did last year. We went to Royalton Hideway last year up the beach to the left and just around the corner, this hotel was far better in many ways albeit we warmed to the staff more at the Royalton but that maybe because it was so much smaller the resort. Would we go back to Amber, absolutely! I do hope this helps you with your choice and comfort in booking this resort. Regards Adrian and Anita Meadows.

The check in process was long and hot but the staff was friendly. The rooms were outdated. The bathtub was not clean, they only have about 3 electrical outlets, and no comforters. I had to call every day to get face towels. They do have hot water. The mosquitoes are horrible. I felt like I was fighting for my life. The food was ok. I enjoyed the swim up bar, the food at The Truck, and book excursions through the company in the lobby. It is not a 5 star, maybe 2.