TripAdvisor Traveler Rating

This was such an amazing trip. The property was incredible the food was good but what really made it everything was the people. Both the employees and other guests. The nightly entertainment and honestly the entertainment throughout the day was so much fun.

Pleased to report back after our first all-inclusive experience that these folks crushed it. We had no idea what to expect and tbh based on a lot of all-inclusive scammy properties out there, we were rather apprehensive - thrilled to say that was completely unwarranted. I even noted before our stay that many 5-star reviews were from new users, which made me wonder whether they were fake -to the contrary, seems that this property is actually just great enough to convince folks to write their first review. The crown jewel at this property is the staff. Every single person with whom we interacted was laser - focused on improving our stay in any way they could. Globalist recognition is off the charts here. Our concierge/butler Jesus managed to find us everywhere and was so kind about making reservations, figuring out what we needed or wanted at any moment, and making things happen for us. The food/alcohol was much better than what we expected from an all-inclusive. Tip: hibachi grill is slammed but worth it, make resos ASAP. Only minor complaints are here, grill was understaffed and tough to get drinks quickly unless you stick to house wine (not the server's fault, who was hustling a lot but was assigned too much stuff for too many people). It is true that the rooms and property overall are dated; however they are well-maintained and meticulously clean, so perfectly serviceable in our view. There are some marketing folks pitching something (time share?) after you check in, which was unappreciated and best ignored, but in the grand scheme a minor inconvenience. Overall excellent property, we will be back.

This all inclusive resort was perfect for our small group of high school Class of ‘81 lifelong friends. The chefs were top notch, we enjoyed cuisine from around the world, and the managers, servers, and all involved in dining experiences were top notch. We didn’t eat a bite of food or have a drink alcoholic or non-alcoholic that we didn’t love. Room service is top notch, too. The rooms met our expectations. Clean and comfortable. The concierge was wonderful and met any needs that arose regarding our personal needs. Swimming, floating, and pool activities were great. You could enjoy the crowd or find secluded spots. The fun team, as we called them, were so much FUN, engaging all guests in different activities throughout each day. We were lucky to be there for Earth Day celebration 2025. We enjoyed each show in the evenings. Very talented musicians and vocalists, along with circus, fire acrobatic, and other type shows. Lots of fun music for dancing that appealed to all ages. We took one excursion. Just tell White Chocolate Chip in the hut by the beach that the recent Kentucky friends sent you. We went on the snorkeling party boat.

The best part of the stay was the staff, most were incredibly nice, happy and helpful. However, the resort itself was not nice. Day one room one, we just got in after not being able to sleep for 24 hours and we were put right next to a pool party that was booming. The sheets were dirty and so was the floor. We called the concierge who came and took pictures of dirty sheets and floors, and then they moved us to the Xhale club area. Room was fine except the door locked. Didn’t work properly from the start so at 11 o’clock at night when we wanted to go to sleep, we couldn’t lock the door and had to wait for them to come and try to fix. Of course, not only could they not fix it They were unable to access it themselves meaning we had to be here if we wanted housekeeping or any other service because they could not get in. This included their management. So room number 3 ! Room was fine, except it was impossible to get housekeeping to fill the body wash in the shower, we were forever asking for body wash, and they just kept bringing us bars of soap, clearly a breakdown in language. Assistant manager got involved who was very nice and they eventually moved us to a double room suite with an ocean view. This room was much nicer, although not to the standard it should be. Value for money is definitely not worth it if you pay for this. Again, more problems, body soap and shower was almost always empty despite asking many times for them to fill it. We took plenty of pictures and sent it to the concierge. The other issue is we kept having to ask for coffee every single day, it seems to be a chore to get what you need at this resort. The food was terrible at best, we opted to go next-door to the dreams resort where food was better but not great. There were days that the buffet was great and days where it was terrible. There is also a marketing ploy to try and get you to sign up for Their vacation club which no one likes to deal with especially for their measly $100 gift. Fortunately, we were able to avoid it after having nothing but problem after problem.. They did make us sign every single time we moved rooms to say we wouldn’t sue them which we found to be very odd, and not once did they give us a copy of what we signed. The worst part was probably the crappy excursions that are not worth the money, although I’m sure some people enjoy them. If you are well traveled don’t be fooled, hey are awful. Stick with the Excellence or other resorts that are well known. The attached picture is of a steak from their $300 romantic on the beach dinner. Unfortunately, it rained the night we were supposed to do it however, the place they put us was not romantic, and the food was quite honestly worse than the buffet. As you can see my steak was nothing but fat. Fat adds flavor but not in the DR.

The staff and our concierge (Greselda) was amazing! The beaches and pool were beautiful, and the food was delicious in the Spoon!!! We felt very relaxed and wished we could have stayed longer! We enjoyed the entertainment in the evenings and the beach in front of the Xhale club had crystal clear water with its own corral reef you could snorkel at from the beach.