TripAdvisor Traveler Rating

The first room has bug in the bathroom, airconditioning was noisy , phone & TV were not working , plug in the washroom for hairdryer was not working The 2nd room , after a few days we were badly bitten by flees , we tipped the cleaning lady only to find half alive cochroach on the florr behind the chair . We continue to have flee bites. This is the most outdated resort I have ever stayed. The only pleasant personnls are in the coffee shop. We paid so much to expect a relaxing holiday and we ended up anxious to leave as the flee bites are irritable Stop renting our your rooms . disinfect your facility

Catalonia Bavaro Beach Resort – Punta Cana I stayed at Catalonia Beach Resort Punta Cana from December 30 through January 3, 20026 expecting a relaxing New year’s all-inclusive vacation. Unfortunately, this was one of the most disappointing resorts experiences I have ever had. From the very beginning, everything went wrong: • First room: the toilet did not work properly, the air conditioning barely cooled, the phone was completely not functional, and the room was in poor condition overall. We were forced to change rooms. • We had to drag our luggage back to the lobby as the phone was not working. • Second room: the phone also did not work, the iron was broken, and despite requesting a replacement, it was never delivered. The safe was locked. • One evening, we returned to our room around 5:00 p.m. and it had not been cleaned. Since the phone did not work, we had to walk back to the lobby to request housekeeping. We then sat on the balcony in the rain waiting for the room to be serviced. The New Year’s Eve buffet experience was especially upsetting; I took a lobster and began removing the tail when the server became visibly upset and told me I had to do it at the table. When I proceeded, the server angrily took the rest of the lobster and threw it in the trash. This was humiliating and completely unacceptable behavior. On Friday, we tried to leave the resort and call an Uber. The Uber driver was not allowed to enter the property and told us to meet him at the security gate, which is a very long walk. I asked the concierge if they could take us to the gate by gold cart and was told no, unless we were checking out with luggage. I went to the front desk to speak with manager and was made to wait over 20 minutes. Only after I became visibly upset did they finally agree to help – but by then, the Uber was cancelled and I was charged. At that point, we no longer even wanted to go out. Throughout the stay, I visited the front desk countless times due to ongoing issues. The staff continue just to say they will report the issues (which never happened). Not once did management reach out to check on us, offer a solution, or provide any form of compensation. Staff overall appeared uninterested, unfriendly and indifferent to guest concerns. I also witnessed many other guests complaining during our stay. This trip was carefully planned and meant to be a special New Year’s gateway. Instead, it turned out to be a stressful, frustrating and heartbreaking experience. This resort is poorly managed and not delivering what it advertises as an “all-inclusive” experience. Something seriously needs to be one. Based on our experience, I would strongly advise travelers to avoid this resort until major improvements are made in management, service and guest care. Thank you Valerie Regits

Poor customer service, if you want it please have a good wallet to provide the dollar. Rooms () are a little bit old even if you pay extra as a exclusive. Buffet restaurants. The big one is okay because there are more options that the buffet beach. (The daily food menu is always the same). Location is okay if you ate looking for something close to de airport other that you have to rent a car to close distance of 9 km (small-town). Value poor there are more very good options. Cleaners is not good. People are working for mopping and make the beds that it. Building 9 is very noisy and please expect to listen music for the other amenity. There are 18 buildings and the 9 is the middle one, that's mean you have to walk to the principal buffet, teather, reception, etc or the other way to the pool, beach, buffet, kids club (after 4 yrs).

A huge disappointment. The food was poor and if you have any allergies they simply do not understand and are unable to accommodate. Staff definitely need customer service training and while there are a couple of exceptions, there are some rude and unpleasant staff. There is noisy building work which starts before 9:00 am and is seven days a week. Save yourself and find a better hotel.

We experienced cockroach infestations in two separate rooms during our stay. Our first room was 3213. We observed cockroaches in the room, documented them with photos, and immediately requested a room change. In addition, there was loud music the first night that made sleep extremely difficult. We called the front desk twice to complain and were told both times that a manager would call us back. No one ever did. We were then moved to room 3205, where we stayed for two additional nights. Unfortunately, cockroaches were again present, this time running around the shower area. We documented this with additional photos. After multiple complaints to management, including concerns about room condition and a damaged door lock that allowed the door to remain open by nearly an inch, we were finally moved to building 46, room 4646. This room was clean, well maintained, and free of cockroaches. We later learned that this room was a Superior Junior Suite, which is the room category we originally paid for. As a result, we spent three nights in substandard rooms with cockroach infestations, despite paying for five nights in a Superior Junior Suite. We also spoke with another guest during our stay who independently reported cockroaches in their room. Separately, we have serious concerns about review manipulation. A staff member approached us requesting a review, took my wife’s phone, selected five stars in every category, and then asked her to submit a written review. This interaction made us extremely uncomfortable and appears to be a clear violation of anti-manipulation review policies. Our review is accurate, factual, and supported by photo evidence. It does not violate any platform policies. However, encouraging or directly submitting five-star reviews on a guest’s behalf does raise legitimate compliance concerns. Given the circumstances, we will also be reporting this matter to the Federal Trade Commission regarding deceptive review practices and the allowance of manipulated reviews. We are requesting that this complaint be reviewed seriously and addressed appropriately. Sincerely, Mark Q