TripAdvisor Traveler Rating

I will start by saying that the hotel itself is lovely and the grounds are like paradise. They really stress a peaceful, serenity atmosphere. The beach is fabulous with lots of palapas and chairs. The pool is huge and very well kept. There are always plenty of activities and fun thanks to the awesome animation team. Never a dull moment. Unfortunately our return to the Catalonia got off to a bad start due to miscommunication and a language barrier. It was all resolved when Guest Services staff member José Alberto noticed that I was having a minor medical episode due to all the stress the situation was causing. He resolved the issue immediately. He contacted his supervisor Miss Kally and front desk managers Senhoras Dislany and Gisele and within minutes all was corrected after a 41/2 hour standoff. If it wasn't for José Alberto we would have gone to another hotel, and would never have returned. I feel that José Alberto should be recognized by Catalonia Hotels as an outstanding employee who really cares about the guests, and goes beyond, by checking in on me once in a while to make sure my husband and I were enjoying our stay. I suffer from asthma and had constant AC issues in our room. Again, between José Alberto and Ricky (front desk), maintenance was always very quick to respond. That's it for the negative stuff. Almost forgot Anny and student Maria Altagracia who always had a smile and said hello. Miss our wonderful maid Mariliv (building 22) who took such good care of us. Always friendly, polite, and inquiring about our needs. Then there's Kenia, our Hostess in the dinning room. At times the lineup was crazy long to get in, but she always made it fun, and time flew by quickly. This lady has an incredible talent with people. She should be working in Public Relations. All the servers were very friendly and polite, but not always efficient, but I think its because they weren't properly trained. Outstanding servers (that took great care of us) were Maria, Isreal, Juan, Alvin, and Santos. At the Pure Beach bar Isreal, Maria and supervisor Menffys always had us laughing and enjoying our incredibly delicious drinks. Shoutout to our bellmen Oscar, José, Leonardo and Victor. What an incredible team. Miss you guys. All in all, I can say that eventhough there were issues, every staff member we met, represented the Catalonia in an exceptional well manner. Shout out to our awesome AirCanada Rep "Bladimy" We will continue to be return clients. See you soon. ???? ?? ???? M.S.G & V. P. April 16-23 2026 Tried to upload pictures, but won't work.

We had an amazing time at the Catalonia Bavaro resort. Our first time here and visiting the Dominican Republic, and we would 100% go again. The staff were friendly, location is superb; the beach is one of the best we've ever been to. Food; very good. We really enjoyed the buffet (in fact more so than two of the restaurants). Room was perfect, cleaned and maintained everyday by staff with the fridge being restocked with water and drinks. We went for 10 days, and we thoroughly enjoyed each one. We particularly enjoyed chilling out at the Curacao bar each night before our evening meal. I also love the green spaces at this resort; it doesn't feel like some resorts where it's like a mini town; there's lots of places to chill and there's lots of nature to see/ hear too. Lots of variety of bird species (was particularly cool when we went on an early walk one morning and saw Brown Pelicans diving in the sea). We also saw a green iguana chilling out too!

I am writing to share my deep disappointment regarding my recent stay here in the Dominican Republic. While I want to begin by commending the staff at the bars, pool, beach, and buffet area (who were all truly amazing) the management failures, front desk, and room conditions made this the absolute worst resort experience I have ever had. The problems began the moment I arrived. Despite informing the resort that I have a foot injury, I was assigned a room on the third floor in a section that required an exhausting amount of walking. Upon finally reaching the room, I was horrified to find feces smeared in the bathroom. When I brought this to the staff's attention, they initially offered a room change but then discouraged me from moving, claiming the available room was even further away and less appealing. Instead, they promised a deep clean that should have been completed long before any guest arrived. The maintenance of the room was subpar for the duration of the stay. The air conditioning barely reached a comfortable temperature, and it took two full days for a technician to address a broken ceiling fan. Every time a maintenance issue arose, there were talks of changing our room, only for the staff to take back the offer and insist on sending a repair person instead. Furthermore, the refrigerator in the room was completely non-functional. Despite repeated assurances that it would be replaced, a working unit never arrived. We also faced constant issues with our key fobs. Given my foot injury and being stationed on the third floor, the constant trekking back and forth to the front desk when the keys failed was painful and exhausting. They offered a shuttle once but after that I was on my own. The dining experience was another significant letdown. As someone who appreciates Dominican cuisine, I expected the food to reflect the rich flavors the country is known for, but the meals were lackluster and the snacks consisted of cold, unappetizing pizza. I was part of a group of over 60 people, and I am far from the only one who left unsatisfied. Many of my family members reported filthy rooms and a management team that seemed completely indifferent to our concerns. The only reason my stay was at all enjoyable was because I was surrounded by family. I will never return to this property, and I will be advising everyone in my network to stay elsewhere. Management needs to take immediate action regarding their hygiene protocols and their treatment of guests. I wished I had more pictures but I’ll share what I have. The Valera family will never stay here again.

Booked and expected a "Resort" golf course. Found a short, 2,000 yard nine hole golf course. Golf was "Included" and we were charged US$ 85 for nine hole cart rental. Excellent dinning experience.

Not sure where to start, as both my partner and I are not particularly fussy travelers and have visited many places around the world. The hotel looked great in the advertising and on the website, which is why we decided to book a Privilege room. Unfortunately, the reality was quite disappointing. The room we received was not newly refurbished and looked nothing like the photos online. Housekeeping was inconsistent — on one occasion, we had no towels or toilet paper and had to request them through concierge before anything was done. Even the minibar/fridge was only restocked when we specifically asked. We stayed for 11 days, and overall the experience did not improve. The worst part of our stay was on April 24th, when the hotel hosted a wedding without notifying guests in advance. Loud music played for most of the night, making it very difficult to rest. For a family-oriented resort, this was especially surprising — I can only imagine how families with children were affected. I have videos and would be happy to provide them as evidence if needed. Don’t bother call receptionist, they cannot help you or in the case of the wedding they didn’t helped at all. On a positive note, the food was generally okay, and I would recommend the Japanese restaurant for its nice atmosphere. Overall, we would not return to this hotel.