TripAdvisor Traveler Rating

I’m going to start with a negative but after that it’s mostly good , check in is very slow which is always a pain when all you want to do is get to your room ,also I had to take my own bags to my room ( and when we was leaving ) which having 3 big and 3 small cases was grief . My wife was bitten quite a lot just on the balcony so make sure you put insect cream on at every opportunity, she also was very ill and room bound for 7 days due to either eating or drinking something dodgy , she was fine the first day but after that she just couldn’t get up .please make sure you take loads of Imodium and electrolyte’s. But can I say the hotel and staff bent over backwards for us cooking her fresh food/fruit everyday for me to take back to the room for her . Ezequiel supervisor ,Ernesto supchef ,Orquida ,kenia and Maria all took the time to make sure me my wife and daughter were taken care of especially as me and my daughter was eating dinner by ourselves for most of the holiday .but moan over you should have a good break at this place there’s no fighting for sunbeds the pool ( thanks julio for cleaning pool everyday and reynaldo for great service even when busy )and beach are nice just be a bit careful walking around as it is a bit slippery ( main pool and little bridges on main route from reception to beach ).The pizza place is fantastic ( thank you Gabriel ).if you need a good excursion go and see Juan at the towel station he set up 2 fantastic trips for us ( just not too sure about horse riding lol). The privelaged bar down on the beach is nice and quite and opens 30 mins earlier than the pool bar and the people down there are fantastic I felt quite at home so thank you Irrael ,Francisca ,Yulisa ,Carlos and not forgetting my number one Jessica Always smiling always happy.The beach is lovely loads of room the bar and crepe place get a bit busy but the people working there smash it everyday ( Raidon and Zairy keep doing what you are doing fab).The food here is much the same as most all inclusive but you should find something to eat everyday ,the rooms are nice and comfortable but my cleaning was a bit of hit and miss ,but I put it down to my wife being in the room most of the time .The hairdressers (thank you for my daughter s beautiful braids Rosa )are fantastic and the shops are well stocked , especially the chemist that I was in quite a lot but they only take card or charge it to your room so save receipts people .The steak restaurant and tapas were nice but didn’t try theMikado one but the menus at the actual restaurants are different to the hotel website .Overall you should have a good time here you have to learn a bit of Spanish along the way but most of the people working here make your holiday that’s why I love to give them a mention in every review I do on tripadvisor , so last but not least Yorky down on towel duty , Jhonny at reception bar , Janser at buffet and Ruth 1 an 2 at customer services thank you all mentioned for your help and smiles they made it a better holiday

It was great she was exp in her hands was like very good Steefany massage a!!!!!! ????? was good massage,was Graet, in the hotel Catalonia, the spa was excellent ?? ???? ?? ?? ?? ?? ?? ???? ?? ?? ?? ?? ?? ???? ?? ?? ?? ?? ?? ???? ?? ?? ?? ?? ?? ???? ?? ?? ?? ?? ?? ????

Mindry was amazing! Highly recommend spa Bavaro! Came to my cousins birthday trip and everything here is beautiful! The scheduling of the spa appointment was seamless as well. Cleanliness and professionalism was at an all time high! Very friendly staff

Jose Perez, our waiter, was so attentive and amazing. He filled our drinks constantly and checked on us constantly. The food was amazing as well. We had lamb shank, pasta with clams, and different pizzas.. everything was too notch. I highly recommend this fine Italian restaurant. Ask for Jose Perez by name!

Just returned while spending 7 days with my 3 children ( ages 11,13 &14). This was my 8th time in Punta Cana and first time at this resort. I’ve stayed at dreams onxy 2x’s (my fav by far, highly recommend) Barceló palace, bavaro princess, caribe deluxe & tropical deluxe princess and Royalton Bávaro Check-In: ( off to a bad start) was long waited 30 mins in line and there was 2 pol ahead of us. The gentleman at the front desk needs to be retrained. He never greeted us with the typical greeting on arrival and was stone face miserable, didn’t crack a smile. Unfortunately our first impression of the resort after a long travel day wasn’t welcoming. After 30 mins he told me our room wasn’t ready (we arrived at 1pm and had to wait till regular check in time which was 3pm). Keep in mind we had the privilege room and that included early check-in, which they didn’t honour. So had to hang around for an additional two unnecessary hours after travelling for 8. We ended up going for lunch and kids then went to the pool while I waited. Scenery/grounds: Lots of greenery and impeccably kept , walking along the pathway from the lobby to pool is stunning. The lobby area is beautiful with plenty of seats in the evening but couches and chairs are leather and very hot and uncomfortable. If you’re wearing shorts you’ll stick to it. Pool & Beach: The Beach at this resort is by far my fav as it’s shallow with fairly still calm water and is perfect for children. Wasn’t a lot of seaweed during our stay but the little that was there was removed by staff. There are Lots of ppl selling at the beach but a firm no and they left you alone. As for the pool It’s massive with different depths, the deepest being 5.2ft which was fantastic for my kids. There’s also a kids area with sprinklers for younger children. Pool was always busy since there was only one but it’s big enough to accommodate, we enjoyed it. If you’re looking for a quiet atmosphere to read and such, this pool isn’t it just due to how many ppl are there. The pool bar is situated in the middle which was always busy and impossible to get a drink. ( I’m not a drinker so I would fill my flask with water twice daily) but kids would have to get out of the pool and go around the other side to get service since the bartender was catering to the ppl who sat in the bar drinking the entire day. There was lots of chairs situated all around the pool and We never had any issues finding chairs. Scenery was also beautiful. Room: We stayed in the privileged room in building 16 located right by the lobby. Our maid was fantastic and rooms were cleaned daily, towels and drinks were always stocked. No real upgrade with the privilege, aside from the renovated rooms which were nice, room service wasn’t available as advertised as well. Food: We mainly dined at the buffet. Food was good, nothing different from any other resort in that price range I stayed at, there was many options available and something for everyone. It’s situated outdoors so beware it’s hot. This is where I strongly agree with the other bad reviews. SERVICE …. oh it was awful! The worst I’ve ever had and I’m no complainer. We ate all three meals here daily and maybe 4 times the whole week we were served water/coffee upon sitting down. We would be almost done our meal before they came around to give water and we would go for seconds and desert! I tried flagging the waitress down a few times and had to get up and ask for drinks for the kids but they never seemed to be in any rush or apologize or say anything really. Entertainment: There was Music/dancing in the lobby. A few evenings that was nice. As for the shows, we peaked in every night but they weren’t good and left. But we don’t really care for the shows so wasn’t a deal breaker. Over all: Room, beach, pool and food - great! 4+ stars Service - I would give a generous 1 star - majority of the staff wasn’t friendly, welcoming or seem to care to even be there. The women in The cafe particularly were miserable, didn’t greet anyone, smile and seemed almost bothered to serve you. Same with most of the staff. There were a few that were exceptional but very few! Would I return, possibly but management needs to better screen and monitor their employees. Retraining is a must! There are other resorts that have exceptional service that we expect while on vacation.