Yohannan fue excelente y extremamente amable! Un empleado muy trabajador y se le nota que genualmente se preocupa de los guests.
Yohannan was excellent! Great customer service skills which he displayed through his kind gestures by going out of his way and assisting with whatever was needed. Great job!
Oct 14, 2021
Huge thanks to the hotel crew and particularly Yohannan who was amazingly nice and caring during my whole stay, at the beach, the lovely Francisca at the pure beach bar, for her smile and positive energy always ! And Jeison for his services.
The facilities and the food were beyond great ??
I recommend +++
As a women traveling alone I felt totally safe during my whole trip and excursions.
The one thing that could be improved is the cleaning of the bathroom!
Oct 11, 2021
I have just returned. Here is a list of my Pros and Cons ( person opinion, naturally!)
-Grounds: Beautiful. The lagoon and birds and landscaping are so picturesque. Never got tired of spending time in this spot. Really enjoyed the covered beds along the edge of the water. I Would just relax after a day at beach on these beds and watch the ducks, read...
-Food. I found the food, even in the main buffet (lunch and dinner) to be more than satisfactory. I only ate once in an A La Carte, which was the Italian, which was also good.
-Service: The wait was often long to speak to front desk. Even if you were 2nd in line. But overall, I had no complaints. I asked for upgrade and it went very smoothly.
-Rooms: I would highly recommend upgrading your room. I initially booked their basic room but found it cave-like. Their was extra furniture in the room. I think it was used to store an extra chair and single bed. Once in my upgraded room (1406) I was ready to settle in . Beautiful room and LOVED my hammock and view.
-Cafe: There is a really nice cafe where the shopping is. Had a delicious chocolate and banana frozen coffee. You can have your coffee and cake inside with nice AC or out on the patio. Open late into the evening.
Beach: Beach is beautiful. Unfortunately, no turquoise waters. You can swim out a bit in one section into a nice clear area, which I did often.
-Pool: Huge. There were lots of people and a couple of occassions found it hard to find a chair. Once in the pool, however, I never felt crowded.
- Seaweed. Perhaps just the time of year. I still swam!
- On Fridays, the vendors (in yellowish shirts) sell their items near lobby, and between pool and beach. Sooo pushy. I am certain they will sell more to tourists if they let people come to them. Too bad.
- Time share employees: Not pushy but I am not sure why they had to ask me if I was travelling alone. Not something to ask a single female traveller standing by herself minding her own business.
Because of the last two Cons, I would not visit again. I have my pictures to enjoy!
Oct 09, 2021
Great. Yohannon. Jeison. Helped out greatly. Helped out with anything we had needed. Went out of their way to make sure we were comfortable the whole time. Got towels when needed. Helped with room service situations.
WE LOVED EVERY MINUTES WE SPENT THERE
Oct 03, 2021
The first day we arrived there was a bit of a mess in our room, but the hotel was willing to take care of everything. During our vacation we met a lot of friends and found new families.
First of all, thank you to the guy working at the pool bar for a lot of care, kindness and a lot of work (Reynaldo).
Secondly, among the animators, I would highlight Scooby who brought us a lot of fun and laughter. Thank you for everything! ??
The food was delicious and varied, we could eat different things every day. The pizzas in the pizzeria by the pool are divine, you don't have to wait long, everything is freshly made. At the beach level, a big positive is that the pancakes are unconscious. ?? The bar has a large selection of drinks to suit all needs.
Among the themed dinners we tried the Rodeo Steak House and here we ate the best steak in the world. Mikado’s Japanese restaurant, which was a lot of fun. The sushi and teriyaki chicken were delicious. We will come back next time!
The rooms should be modernized a bit. The room has a bit of antique furniture, but we really just went up to sleep, and that’s totally good. Our room was completely cleaned every day, it was clean.
Anyone who gets up early could also see how carefully the pool is cleaned, so thank you for their work as well. All tiles and sunbeds were continuously disinfected. Hand sanitizers were densely placed, which is especially important during this period!
At the hotel, we felt very safe in all respects, and the security guards by the pool were also careful not to steal.
Overall, we can recommend this place to everyone. We will come back anyway, but instead of 10 days for 12 days because 10 days was not enough for us.
Only due to the room 4 stars. (4,5 stars For us)
See you in a nevet year!