Catalonia Royal Bávaro reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

14819 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

really bad customer service

Carlos P (orlando, United States) on Feb 16, 2024

The service is very low standard , not well trained at all. I have had three main issues and on the third one I had enough and to speak to a manager (on the phone) they said I had to go to reception, So you are angry and instead of passing the call to a Manager they ask you to go and complain in reception , Not to clever if you want all other guests to know the challenges they are going to encounter during the stay. I hope someone contact me me via email before I go into details. Staying at room 4445 at the moment. At the adults only resort

TripAdvisor users rated this property 5 out of 5

Wonderful Staff and Property

Denise F on Feb 15, 2024

I have no idea why there have been negative reviews on this property. I am at a loss quite honestly. The only explanation is that these people are just naturally negative. In any case my husband and I feel this property is absolutely a 4 star. The staff, grounds and spotless resort is a 4 star. The complaints about “walking long distances to beach etc” again…at a loss. This property is laid out beautifully. At most a 10 mnt walk to beach. We have stayed at resorts where you had to be shuttled to beach! ! And as far as check in..flawless, and then they escort you to your room in a golf cart. Could you walk? Sure. But again another service they provide. Food..look it was great!! Are people looking for a Micheline star restaurant in the Dominican? C’mon people! Nothing wrong with this food!! Beautiful staff, gorgeous property, all is great. We travel ALOT. Nothing less than 4 star!

TripAdvisor users rated this property 4 out of 5

DR resort with excellent staff and golf included

Myfamilytripplanner (Ottawa, Canada) on Feb 14, 2024

Priced reasonably, excellent staff everywhere, although the front desk check in can be a hit or a miss. Previous reviews that tell you that Hobie Cats are included are incorrect. Gran Caribe is the best place for food here. Especially because of beautiful, Andreina!

TripAdvisor users rated this property 5 out of 5

Very beautiful Resort/very relaxing/Great service

Gary S on Feb 13, 2024

After reading some of the reviews, prior to booking two weeks at the Catalonia Bavaria Beach I’m not sure how folks can make some of the comments. The resort is beautiful and well maintained, rooms are great, the food everywhere was delicious, especially the buffet, bathrooms throughout the resort are meticulously cleaned, pools are wonderful, and the beach is awesome . We booked the privileged, as the cost for the upgrade included updated rooms, private section on the beach and private bar. You will definitely find some thing great to eat with all the options. The service was one of the best we have had, you just need to be sociable with the very hard working people and they will make your vacation unforgettable! We made friends with Felix Svan. He was a beach runner and was so helpful showing us the ins and outs of the resort. Every morning he would make sure we had a beautiful spot on the beach and bring us our favourite drinks. One afternoon I lost my expensive reading glasses in the ocean and mentioned it to Felix, not sure how he did it , but the next morning he came to visit and had them in hand! He was just as happy as I was to have them back to me! If you can ask for a room with the patio facing the beautiful ponds and nature reserve, where you will be greeted by ducks, geese and turtles while you make your way to the main service area. Building #10 was great as it was located in the middle of the resort and was a short walk to the beach or to the entertainment area.

TripAdvisor users rated this property 3 out of 5

All around basic resort with comfortable amenities but pushy sales

Tamara G on Feb 10, 2024

First night there was a room mix up and the computers were down. It was however rectified the following day. JULIANNA took care of our room, she kept the fridge stocked and room clean. Bed was comfortable. But we were missing the hammock on the patio. The Tapas a la Cart was very tasty and the portions perfect. The Italian a la carte however was quite bland. Bar service was great. All the bartenders were friendly and attentive. Beach of coarse was beautiful sand and water. There was green stuff in the water but there were signs explaining what it was and why it was there. The entertainment was all over the place. Some really good some not so entertaining for myself. My biggest complaint would be the pushy sales. There were stands close to the buffet and although I wanted to enjoy the foyer it was hard to do so being hounded by salsmen. If not for feeling like I was being chased I wanted to buy a few things but bough nothing instead.

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