TripAdvisor Traveler Rating

I’d like to start with a warning………Bit of a read but important things to note if you decide to go here. We made a big mistake of not checking all equipment in our room as soon as we arrived and letting the bell boy leave. Our TV was broken/smashed but not noticeable until it was turned on. When we reported this to the main desk, our report was ignored. We reported again to guest services who then implied we had damaged it and questioned why we had not reported it sooner. They told me this was very serious and I needed to get representation. I travelled with TUI and my rep was not available - A rep for another travel company was helping to calm me down due to a panic attack and told me "they do this to people all the time" There then followed 5 days of stress and worry while the hotel "investigated" during which time I had no communication from the hotel and my rep was unable to get a response. I didn’t know if I would be charged for the TV, arrested, asked to leave or not allowed to leave. It caused me great distress and made me want to go home. Eventually after 5 days I got a message from my rep to say investigation was complete and TV would be replaced. No apology offered, no explanation and no communication from the hotel. Even then it took a further 2 days before the TV was eventually replaced. We also had water dripping through the ceiling in the bathroom. This was reported multiple times and equally ignored. It got worse as the week went on - even housekeeping started to lay a towel down on the floor each day to soak up the water. It was a dangerous situation as the floor was very slippery. On our last day we were offered a massage by way of compensation for the leak, but didn't have time to have them so accepted a $100 voucher to spend in the shop. My advice would be turn on all equipment and check each area before the bell boy leaves so you have evidence of damage on arrival and don't have to go through the stress of trying to prove otherwise. Aside from that, in general this hotel is rundown and old. The décor in the room is scuffed and damaged but if you consider you are just sleeping there its probably fine for you. The shower is very small, you can’t stand and stretch out arms, if you bend over to pick up shower gel from the floor you will turn off the shower! Restaurants were easy to book and we managed to try each of them during our stay. • Steakhouse – OK but food was cold • Tapas – not great, we had the beef, it was very overcooked and dry • Japanese – nice, a good show but not something you would do more than once • Italian – This was the best. Food was amazing, hot and good variety. Staff were very attentive and helpful. • Main Buffet – OK but a bit repetitive. However my husband picked up what was listed as pork only to find he had a half a pig snout on his plate • Pool snack bars – These were great. Pizza, Crepes and toasted sandwiches. All good and nice staff serving you. • Bars – all were good with different selections at each. Only 2 served coffee through, and the main buffets only serve coffee in the morning. (as far as we know) Location is good, right on a sandy beach, pool is good and a decent size. Pool sunbeds were impossible to find after about 8am and any with shade were gone by around 7am. Even though the hotel has notices not to “reserve” this is not policed and we saw many times where beds had towels on but no people for the entire day. We stuck with the beach beds which were rarely reserved with lots of shade and the sea was lovely and warm so we mostly stayed there. This hotel has a real lack of communication and organisation when it comes to following through on things. Aside from the TV and water leak, we booked a bell boy to collect our luggage on leaving as we had my disabled mother with us who has Alzheimer’s. This was booked for 11.30am but no-one arrived. Phone in our room was not working so at 11.45 I walked up to reception to be told no booking was listed. This meant we either had to try and drag our luggage up ourselves along with my mother and her walker or wait and be late for checkout. I spoke with guest services who told me I couldn’t be late to check out so to leave 1 person in the room to wait for the bell boy and have another person from each room (we had 3) to go and check out. This meant leaving my mother on her own, when I ran back to the room she was outside, very confused and about to wander off! Overall, we would not visit this hotel again and would not recommend it. But in fairness, if we didn’t have the stress of the TV and water issue my thoughts would be it was the same as any other DR hotel and you can never truly expect to get 4T (TUI Rating) accommodation or service in this part of the world without paying an absolute fortune.

Because I had issued every day and nothing got solved only small issues could be solved a lot quicker a lot easier but no, I had to go every day. Sometimes the issue was the same thing every day.

Unfortunately we stayed at this hotel, family of 6. We stayed 6/8/26 to 6/12/26. My two children started to feel sick 6/11/26. Then the other two became to feel sick on 6/12/26. This is an all inclusive, the only place we ate and drank was here. We have since returned home and are all sick now on 6/16/26. I took my son to the emergency room it was so bad. They said it’s whatever he ate or drank because they can see the infection in his intestine. If you’re considering this place, don’t. Something is up with the food/water. When we reached out to the manager. They had nothing to say about it.

This place is TERRIBLE, dirty. We stayed there 6/8 to 6/12 and all 6 of us got sick from the food and water they gave us! My son ended up in the hospital. They are refusing to help with anything! DO NOT STAY HERE!

We recently stayed at the resort and overall had a very good experience. The food was enjoyable with good variety, the pool area and beach were beautiful, and there were plenty of fun activities throughout the day. Most of the staff were very friendly, always smiling, and made the stay welcoming. However, we were disappointed with the transportation service during our stay. After returning from an off-site excursion, we requested a golf cart ride back to our room, but the request was declined. Later, when we needed transportation to the main gate for a pickup, we were again told that golf cart service was only available for guests with luggage. We were traveling with a 2-year-old and an 8-year-old, and the walk was quite long, especially in the heat. A quick 2-minute golf cart ride would have made a significant difference for our family. We also noticed other guests using golf carts without luggage, which made the policy seem inconsistent. Given the size of the resort and the long walking distances, especially for families with young children, it would be much better if golf cart transportation were available to all guests when possible. What was most disappointing was the interaction with one of the staff members in a red shirt. Rather than trying to help or find a reasonable solution, he spent time arguing and repeatedly explaining a policy that did not appear to be applied consistently to other guests. A more customer-focused approach and willingness to assist would have made the situation much easier to understand and accept. Overall, while we enjoyed many aspects of our stay, this experience left us feeling that guest service consistency in certain situations could be improved.