Catalonia Royal Bávaro reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

14136 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Overall good.

Jessica J on Nov 26, 2022

If you like swimming in the ocean, not the place for you. Murky, weedy and rocky. The bloody Mary’s and Caesar’s at the lobby bar are good. Tropical drinks too sweet. Pizza beside the pool good, juice bar at the beach good. Did not like the Spanish a la carte, others good. Beautiful well maintained grounds. Lots of ducks and other birds around the resort. Went on the boogie excursion and paid for pictures, never received them. No bugs. Bathrooms large and clean, even at the pool. Always chairs availability at the beach and pool.

TripAdvisor users rated this property 4 out of 5

Staff are amazing!!!

Glenn W (Birmingham, United Kingdom) on Nov 25, 2022

Guys, just got back from an 11 day holiday and I can honestly say we had an amazing time! After reading reviews before we went we looked at the reviews on here and we actually tried to change the hotel but we decided to stick with it as TUI wanted too much money to change… we are glad we didn’t! Few hiccups - room was basic but we had the option to upgrade but didn’t feel we needed to! Grounds are lovely, they are refurbing rooms and the pool but it didn’t cause me any issues! A lot of bad press about the staff—— every member of staff I dealt with were lovely ( I don’t tip until the last day where I give a big tip to the staff that looked after me) and the staff were still lovely even though I wasn’t initially tipping! If you go on holiday to stick in the room all the time then I would upgrade but a hotel room to me is just were a sleep and get changed!

TripAdvisor users rated this property 1 out of 5

Horrible service

Excursion179990 on Nov 25, 2022

Worst service ever. We purchased prestige package, not worth it a penny!!! Room was remodeled, but shower and sink drains were clogged and weren’t fixed to an acceptable condition. Limited number of towels at the beach. Very poor customer service. Tons of seaweed at the beach and in the water. Looks like it’s never been clean. This Atlantic side seems to have always seaweed; therefore, the color of it is dark green.

TripAdvisor users rated this property 1 out of 5

Avoid this hotel.

sneale999 (Chester, United Kingdom) on Nov 24, 2022

Okay. Where to start. Firstly I must confirm that my wife and I have visited Dominican Republic on 5 separate occasions , as well as Mexico, Cuba , Antigua, Jamaica, Barbados, St Lucia, the Grenadines, all over Europe, and the Far East. I have never written a review before as I have never experienced somewhere that made me demand to move hotels, but this hotel achieved exactly that. If this review helps at least one person to decide not to book this hotel then it has at least achieved something. Will try and keep it brief, and also try to be fair so here’s the good points GOOD Drinks were acceptable. Food in Asian was good. Gardens were kept nice REALLY BAD Everything else ROOMS Very dated. Smells of mould. 3* at best. AC did not work. Reported, not fixed. Ceiling fan saved us. No towels. Reported. Not solved. Rusting taps, sink broken, shower curtain in a 5* hotel (wow) flooding all over the bathroom. Television with only Spanish speaking films and programs. Decor very poor, needing urgent upgrade. POOL AREA Only one pool on resort which had a swim up bar in it. Love this idea but only if there is another pool to swim in. The pool bar opened at 10 am. No problem, except that people were queuing at 0950 for it to open, and sitting in the pool all day, without leaving. Due to the amount of people, at certain times of the day you could not actually get in the pool. At 10 am, the entertainment team turn up with 2 large speakers at the side of the pool and blast music all day, really no kidding, all day. We firstly moved away about 30 m to the furthest point possible, but still could not even concentrate on reading, relaxing or sleeping. And chance. We did go to the beach, but due to the condition of the sea , brown like Blackpool (honestly)’ we could not swim in it. Therefore returned to the pool as the only option to keep cool (32 degrees) MY wife’s stress levels were rising. We complained about the noise levels, and discovered we were on a long list. STAFF Our party of 4 all found the majority of staff very unhappy in their job. Almost all could speak absolutely no English. The reception staff were by far the worst we have ever experienced, uninterested, unable to communicate, unwilling to help. 2 exceptions to this are Eduardo in the restaurant, who was always happy and helpful, and Hermionia, an assistant manager, who really assisted us in moving hotels (next door to the Catalonia royal) after 4 days. CONCLUSION After we moved hotels we had a fabulous holiday. The neighbouring Royal hotel has everything that the above hotel has not. Please read our review ref this hotel titled Steve and Clair. We would strongly recommend you avoid this hotel, irrespective of cheapness. Having visited 5 other hotels in Dom Rep, I can confirm there are many beautiful places, both lower and upper costings. Believe the recent reviews, we decided to ignore them in hope, and paid the price of 4 days in a poor hotel.

TripAdvisor users rated this property 2 out of 5

Not a 5 stars, really a 3

676franciscoo (Santiago, Chile) on Nov 23, 2022

Room service in general is pretty bad. We asked for new shower towels due to drying a leaking of air conditioner. When we were sleeping at 4 am, the personal opened the door giving a really huge scare to my wife. Related to maintenance of air conditioner: precarious. There was a leaking on the roof, as mentiones before, and the solution was disconnecting compresor so it became just an air exchanger, lol. Also, there are lack of beach towels, and a few times even not enough glasses on the beach bar. The restaurants are the same quality of food as the main buffet. If you dont give tips over the tips in this country, they just wont attend or just give the worst service ever. Just noticed this while talking with a few friends we met here. So if you even want to come after reading this worst adventure text, prepare to grab lots of paper-dollar-money. And just to give the final touch: the sea has plenty of marine algae, which doesn't let you see any of "turquoise sea". I would recommend other hotel. Final perception after being one week: an all inclusive called to be 5 stars which has the service of a 2 stars, food of 3 stars and just the infraestructure/arquitecture/decorating of a 5 stars.

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