TripAdvisor Traveler Rating

Top of the Word the mini club !!

We just spent a week at the resort and stayed in a Privilege Romance room. The room itself was spacious, which we appreciated, but it was missing some of the listed amenities such as robes and a scale. While those are minor things, there were a few other issues that were more noticeable. The shower didn’t drain properly, the closet doors didn’t fully close, the floors often felt dirty, the fridge wasn’t consistently restocked, and we never received fresh towels even after requesting them. At the buffets, we unfortunately found some of the staff to be quite rude. That being said, the omelet cook was absolutely amazing and a highlight of our breakfast experience. The entertainment staff also did a great job and always seemed to have something going on during the day to keep guests engaged. We had one romantic dinner during our stay and the waiter there was incredible—attentive, friendly, and made the evening very enjoyable. There were two nights when vendors were set up on the property selling items. While it was nice to see local products, the vendors were very demanding and pushy, which made us feel somewhat obligated to buy something just to move on. The restaurants overall were amazing. The food was consistently great and the restaurant staff were friendly and welcoming. We especially loved the pool area and spent most of our time there. The beach and ocean were also very nice, and we never had trouble finding a seat. One downside was the constant pressure from people trying to sell excursions. They were very demanding and often right in your face, which became frustrating over time. The pizza snack bar was a great bonus for late-night snacks, and the coffee shop was a relaxing spot with very tasty coffee. Unfortunately, the casino was quite disappointing—very small and not much fun. Another thing we noticed was that the resort seemed to shut down around 10:30 PM, with little to no activities afterward. Overall, the weather and food were good, and there were a few highlights during our stay. However, due to the service issues and overall experience, we wouldn’t return to this resort

Everyone at this resort was very friendly and helpful. Iris our housekeeper/ chambermaid was exceptional. Our room was always clean, bed made and room well stocked.

Hector at the lobby bar has been AMAZING!! He remembers all our drinks and greets us every time he sees us!!

Hector at the lobby bar is a great guy with a great attitude. He had nothing but friendliness and great service for us. We really appreciated having him as our bartender and making us the best drinks!