Overview
Bahia Principe Luxury Esmeralda, located beachfront and oriented to families, is reborn under the “Taino´s Soul” concept. A completely renovated hotel, with new facilities inspired by the Taino universe, and services and activities to make both children and their families happy. A hotel to share culture, essence and the best experiences in the hands of our attentive staff, whose only mission is for you to live a very special experience.
Rooms
570
Inclusions
- Daily activities
- Round-trip airport transfers
- Internal shuttle service connecting the hotels and conference rooms
- Access to common facilities and a-la-carte restaurants at Bahia Principe Grand Hotels and Bahia Principe Luxury Ambar
- Exclusive beach bar service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 1 child
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Slippers
- TV
- Umbrella
- Ceiling Fan
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Slippers
- TV
- Umbrella
- Ceiling Fan
Amenities
Aerial
Pool aerial
Pool
Lobby terrace
Lobby Terrace - night
Waterpark
Waterpark snack bar
Beach Club
Beach club restaurant - Rodizio
Beach club restaurant - Rodizio
Buffet
Hindu restaurant
Italian Restaurant
Mongolian Restaurant
Taino Restaurant
Snack Bar
Sports Bar
Sports Bar
Kids Club
Location
Reviews
TripAdvisor Traveler Rating
Absolutely above my expectation!
Zuzana C on Jan 10, 2026
Excelent room, perfect servis from reception and stuff, variety of food, great beach, friendly environment, a lot of choices for special restaurant and great evening programs!Great hotel for solo and senior visitors. Thank you Francis for all your hep!!
Horrible Hotel.
GrandTour25340 (NY) on Jan 07, 2026
The check-in experience was absolutely horrible and set the tone for what became a very disappointing stay. We booked two Junior Suites with swim-up access and connecting rooms—one with a king bed and one with two queen beds. Before arriving, I called the hotel twice to confirm that we would have connecting rooms and was clearly told both times that everything was confirmed. That turned out to mean absolutely nothing. When we arrived, they suddenly did not have our rooms and wanted to separate us from our children by placing them in a completely different building far away from us. We spoke with three different managers, and each one gave a different excuse. First, the room was not clean. Then there was some kind of issue with the room. Finally, the third manager flat out said we were booked and they did not have connecting rooms for us. He suggested we could move the next day or maybe the day after, but even then we would not be in connecting rooms and would still be about ten rooms away from each other. When I insisted that connecting rooms were a must, he actually lied and told me that our room category does not even offer connecting rooms. After four and a half hours of stress, arguing, and getting absolutely nowhere with management, Rodrigo came to help us. He was not a manager—just the person assisting with the trolley. Somehow, he managed to do what management claimed was impossible. Miraculously, he found us two connecting rooms, one with a king bed and one with two queens. If it were truly impossible, that would not have happened. If it were not for Rodrigo, I would have left the resort on the first day. To make things worse, the check-in process included zero explanation of the hotel. No one told us where anything was, how many restaurants there were, what activities were available, or anything about the pools or beaches. We were essentially handed keys and left to figure everything out on our own. The service and food throughout the stay were just as bad. At the buffet, food constantly ran out and was rarely replenished. Even something as basic as pizza would disappear and never return. For five out of seven days, there were no veggie burgers despite them being listed on the menu. As vegetarians, this made eating extremely difficult. The buffet had very limited options, and the food at the restaurants was poor quality and honestly did not taste good. Housekeeping was a nightmare. Every single morning between 7:00 and 7:30 AM, housekeeping staff would gather outside our room yelling, talking loudly, and banging things around. This went on until about 9:00 or 9:30 every morning—before they even started cleaning rooms. It happened every single day, and we were repeatedly woken up by staff noise, not guests. Trying to get basic items was ridiculous. If you wanted extra towels, forget it. For three days, I repeatedly asked for face towels and hand towels and was told over and over that they did not have any. When I finally spoke to a supervisor, she told me it was because I was asking for “extras,” even though I had not received a single one to begin with. Facial tissues were never replenished either. You basically get one of everything when you check in, and nothing is replaced unless you complain repeatedly and make it an issue. The beach situation was also a mess. We were never told that Esmeralda has its own beach section, so for the first four days we were on the Fantasia side surrounded by kids. We only discovered the Esmeralda beach on our own. Unfortunately, that beach is extremely small, overcrowded, and full of seaweed. Trucks constantly drive by trying to clean the seaweed while you are attempting to relax. The beach was dirty, chaotic, and completely disorganized. Chairs were stacked on top of each other, and people would just pull chairs and place them directly in front of you. There was no hotel staff managing anything at all. There was absolutely no beach or pool service, which is shocking for a hotel that claims to be a luxury resort. Instead, every five minutes we were harassed by vendors trying to sell excursions and products. This happened every single day. The hotel allows this, which makes you think these vendors are trustworthy—but they are not. We rented a boat and were completely scammed. The vendor showed us one boat and, on the day of, tried to give us a much smaller one and cut the time down to three hours. Be extremely careful buying anything on the beach. Maybe instead of allowing nonstop salespeople, the hotel should focus on providing actual beach service. The room itself was not well maintained. There was mold and rust in the shower, and the soap dispensers were broken. And to put the final nail in the coffin, I accidentally left two prayer books in my room that had tremendous sentimental value to me. I noticed as soon as I arrived at the airport and immediately contacted friends who were still staying at the resort. They went to the front desk numerous times, and no one would help them. I personally sent several emails and received no response. Finally, after my friend became fed up, they told him, “Have her email us.” I sent my fourth email, and they finally responded—asking me to provide receipts for the books before they would investigate further. Receipts? These were not books with monetary value; they were irreplaceable items with deep sentimental meaning. In my opinion, they were likely thrown away instead of being placed in lost and found. This level of disregard is unacceptable. Overall, this resort is not luxury by any definition. At best, it is a three-star hotel. I would never return, and I would not recommend it to anyone looking for a nice or relaxing vacation. The only two people who made this stay tolerable were Rodrigo and Alfredo. Alfredo was the only person who took the time to explain the resort, walk us through the restaurants, and help with reservations. And Rodrigo was the only one who genuinely cared about us enjoying our stay. Never again.
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