All inclusive

Bahia Principe Luxury Esmeralda

Punta Cana 5.0

Overview

Bahia Principe Luxury Esmeralda, located beachfront and oriented to families, is reborn under the “Taino´s Soul” concept. A completely renovated hotel, with new facilities inspired by the Taino universe, and services and activities to make both children and their families happy. A hotel to share culture, essence and the best experiences in the hands of our attentive staff, whose only mission is for you to live a very special experience.

Added value

Bahia Principe Luxury Esmeralda guests have access to facilities and restaurants (except buffet restaurants) of Bahia Principe Luxury Ambar (adults only), Bahia Principe Grand Aquamarine (adults only), Bahia Principe Grand Punta Cana, Bahia Principe Grand Bavaro and Bahia Principe Grand Turquesa.

Rooms

570

Rooms

Junior Suite Deluxe
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Safe
  • Slippers
  • TV
  • Umbrella
  • Ceiling Fan

Junior Suite Deluxe Swim Up
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite Deluxe Swim Up
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Safe
  • Slippers
  • TV
  • Umbrella
  • Ceiling Fan

Amenities


Location

Address
Carretera Higuey - El Macao, Punta Cana, 23000, Dominican Republic

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Esmeralda is highly recommended

dianemC3467ZL (Moore, South Carolina) on May 11, 2024

The service at Esmeralda is wonderful. The employees are both professional and welcoming. Manuel, the guest services coordinator in building 94, is outstanding. The grounds are well maintained, and everything was clean. I have been to a dozen all inclusive resorts, and Esmeralda is one of my favorites.

TripAdvisor users rated this property 5 out of 5

Well Worth the Wait

Magentis (North Bay, ON) on May 11, 2024

My husband and I stayed at the Esmeralda, 30 April-07 May 2024. This was out 3rd time to this resort. We have stayed at the Ambar twice and the Aquamarine once. The Bahia Principe has been our go-to spot for winter getaways for many years now. We have come to prefer the Esmeralda because they have two pools which allow people to spread out a bit more. We had stayed at the Esmeralda pre-reno and were very excited to see what the renovated resort was gonna look like. It definitely didn't disappoint. Our flights with Air Canada were flawless. Everything was on time and the AC reps we dealt with were amazing! We took a private transfer with Mike Fisher from the airport which dropped us off at Fantasia. We literally got out of the van and jumped on a trolley which took us directly to the Esmeralda. Upon arrival we were greeted with a welcome cocktail, cool towel and a 'Welcome Home' from Guest Services which always starts our vacation off on the right foot. We had arrived around 2PM and knew our room would likely not be ready. We did our pre-check in and then headed over to the new Sports Bar to try our first smash burger and Presidente. Now that's a burger!!! Make sure to gets lots of napkins because you're gonna need them. The Sports Bar is a nice place to have a bite, a cool beverage and catch up on your sports team with the many large screen TVs around the bar. If you ask the staff, they will change the channel to whatever sport you want to watch at the time. After lunch we were able to get our room. The bell boy escorted us to our corner swim-up room and we were pleasantly surprised at the renovated rooms. The rooms have much better lighting and the light decor make the rooms feel even bigger than before. From the TV you can control all the lighting in the room, as well as the A/C which worked great. There are many more TV channels to choose from if watching TV is your thing. There are USB ports at the bedside which is a nice touch as well. There are no dressers in the room but the closet provides lots of shelving to layout your clothes, etc. The safe was locate a little low in the closet which was a bit of a hassle but we weren't in/out of it very often. Our swim-up pool area was very nice. The water was much warmer than I expected. The lounge chairs were more comfortable than they look. We were originally in room 93001 which is a corner room close to Building 92. What we didn't know was that there is construction right across from our room at the Bahia Principe Punta Cana resort. There was quite a bit of jack hammering during the day which quickly became an issue as it was quite loud. On our second day my husband decided to approach out Guest Services rep, Manuel Lopez just to see if there was a possibility of moving further down in Building 93 (closer to the buffet) to get away from the noise. Manuel quickly jumped on the issue and went to reception to see what he could do. Literally within 2hrs we were moving down to the other end of Building 93 and settle in room 93020. It was perfect! Another end unit which gave us a bit more privacy and we could barely hear any construction. Manuel stayed late past his normal shift time to make sure we got moved and settle in to the room. He was amazing!!! On another occasion my husband approach Manuel to let him know that our anniversary was upcoming. After a day at the pool we returned to our room and Manual had a 'Happy Anniversary' banner hung on our door. Upon entering the room he had also brought us a bottle of champagne, a fruit platter and an anniversary cake. As a Guest Services rep Manuel always goes above and beyond. He really listens to the guests and tries his best to make your vacation memorable. Another Guest Services rep that is worth mentioning is Luis (I never got his last name). We were unable to book Portofino on the app before arriving at the resort. As it was one of our favorite restaurants we asked Luis if he could get us a reservation. The very next day we received an email confirming a dinner reservation at Portofino. What we didn't know at the time was that Luis had to got home as he was ill for a day. Even as he was home ill, he followed up to ensure we got our dinner reservation. It took us a few days to track Luis down in order to show our appreciation for his effort. I can't forget to mention the bar staff at the smaller pool (closest to the buffet). There were two woman working there that were amazing. I wish I would have gotten their names. The service at the smaller pool was definitely the best. They would start making your drink when they saw you approaching. They were top-notch! We ate at Yurta (twice), Meat, Portofino, Casa Bella and Limbo. We had dinner reservations at 7PM each night and we never waited for anything. The service at each restaurant was exceptional and the food was fantastic! We ordered room service one evening as it was down pouring. When we placed the order we were told it would take 45 mins which was fine. Well, 20 mins after ordering the food it was delivered. The service was great. We ate at the buffet for breakfast and lunch most days. The attendants were all so happy and friendly. Some spoke better English than others but we were always able to communicate. We never waiting to be seated or to get coffee/water, etc. The made-to-order area can get a bit congested during peak periods but overall you can always get what you are looking for. The trolley system around the resort worked well. We never waited long to be taken to where we needed to go. The drivers are all so entertaining as they take you to your destination. There were even times when they would see us walking somewhere and would go out of their way to drive by to see if we needed a lift. I can't say enough about the people working at this resort. We had read some concerning comments from others prior to travelling but were pleasantly surprised once we arrived. Every single person we dealt with had a smile on their face and always greeted us with a 'Hola'. Any issues we had were resolved quickly. Bahia Principe has become like a second home. We always look forward to packing up and getting away knowing that we will be looked after by the welcoming staff. We look forward to our next trip in November 2024!

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