Ocean El Faro reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

7344 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Not for beach lovers

ALLISON2161 (Barnoldswick, United Kingdom) on Jun 16, 2024

This is a large hotel, we stayed in the el beso adult section, there is also a privilege section and a premium section within this area . Our room was lovely but not as quiet as we had hoped / asked for . The hanging chair on the balcony is a nice touch but ours was damaged ! There are lots of restaurants , the service and food quality was good , I am coeliac and was well catered for. The main lobby bar is fabulous with gorgeous cocktails and waiter service . We didn’t participate in much of the entertainment but the bits we did see were excellent and the staff lovely. The main problem for us was the beach. It is absolutely filthy, the sun loungers are old and many are broken , no one rakes between them so there is litter everywhere , most nights they didn’t get straightened, some were left by the waters edge for 4 or 5 days! The adults only section is not signposted so families also use it but if we sat in the premium area we got moved , Maybe because the beach is so unkempt , on Sunday morning there was a snake under the sun loungers , the security guard got some paper and grabbed it and threw it and the paper towards the sea! - no he didn’t pick the paper up and put it in the bin!! We did express our concerns to both our tui rep and guest services but it didn’t improve ! There is only one toilet near the beach and that was often out of order ! The beach has a lovely lagoon to swim in and the beach bar and beach waiters are fabulous , Emanecio and his colleagues made our holiday. There wasn’t a pool for swimming , they all had swim up bars, some had entertainment , and they were full of people chilling on inflatables and of course drinking ! We always tip good service but in this hotel we felt you had to tip even in the buffet restaurants, if we didn’t have change to wave a dollar we got ignored . And the staff said “did you like my service “ to try and make you tip them . We were always made welcome by clementina ( sorry if Iv got the name wrong) in the el beso restaurant , and other than the beach the resort is well maintained and clean .

TripAdvisor users rated this property 5 out of 5

Great hotel, looking forward to going back again.

Mike W on Jun 15, 2024

Out stay at Ocean El Faro was great. Our butler Deiby Santana was the one that made our experience, one to remember. He provided great service and was very friendly and courteous. The facility if gorgeous and food in the buffet was our favorite.

TripAdvisor users rated this property 4 out of 5

Great first resort, but room for growth

Sara K on Jun 14, 2024

If you're a cat person, this is the place for you. Lots of resort cats that are very approachable. We stayed at the Ocean El Faro, El Beso (adults only) from April 23rd to 30th, 2024. The resort was beautiful and large, with so many food options. Our only complaints were that the pools close at 6 p.m. across the resort, with security guards kicking people out. Also, the resort allowed solicitors to patrol the beach and occasionally invited them onto the main strip, which impacted our routes around the resort in attempts to avoid them. Sometimes, you may be interrupted during dinner for them to upsell you. The rooms were well-kept and modern. There is a vibrant nightlife among the main strip, the beach, the bowling alley, the sports bar, and the disco club. We did notice over time that the same music playlists/songs were being used at all the events and clubs which got old very quickly. At some of the dinner restaurants, the service was slow, while at others, certain items on the menu were not available for consecutive nights. They only had frozen strawberry daiquiris and pina coladas at the pool bars; all other frozen drinks had to be requested at one of the main bars (lobby). The bartenders have heavy pours, and there is a drink of the day to offer variety if you're stuck on ideas. Overall, it's cool and would work for the average person. For $1750 from Toronto, Canada, for 7 days, it wasn't bad.

TripAdvisor users rated this property 4 out of 5

Very nice animation staff like Erick and at the front desk too especially Francheska and Rene

Yaima A on Jun 13, 2024

Really good animation and very friendly people,especially Erick, they are getting much better than my first time here at the hotel in 2019. We have issue with the a/c in the first room but they changed it and the second room was good. Francheska and Rene in the lobby they was wonderful people too, very nice persons for receptionist.

TripAdvisor users rated this property 3 out of 5

Never a 5 star experience

M5458OXtomm on Jun 13, 2024

This hotel is marketed as a 5 star hotel. Not a chance this is the worst H10 we have ever stayed at. The list of issues would tire you out reading them we are in block 11. Music all day long 85 decibels. I will never set foot in this place ever again. No one actually bothers when you bring issues to there attention.we are now watching the days to return home. We wished we had only booked 1 week. When I get home I will update this post with more information on our poor experience. Tui rep was as much use as a chocolate fire guard Will take this up with TUI when I arrive home. If you want a poor experience and a club 30 holiday with excessive noise this is the place for you. On a positive note some of the staff are really good and very attentive. And there's the other ones that frankly they are in the wrong job.

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