TripAdvisor Traveler Rating

We had an outstanding experience with Elizabeth De La Cruz. From the moment we arrived, she was attentive, courteous, and highly professional. She anticipated our needs effortlessly, whether it was arranging our reservations , ensuring our room was perfectly prepared, or responding promptly to every request. Her discretion and personalized service made us feel valued and well cared for throughout our stay. Elizabeth made our stay smooth and stress-free. We couldn’t have asked for a better service and experience.

Stayed for 5 nights and had a wonderful experience! We booked a room with a swim up pool which was amazing, wished the water got a little warmer though. Our room was clean and well maintained, took awhile for ac to get cool. Bed was super comfortable. We were in El Beso, and appreciated the separate check in. The pools on our side were amazing with great pool bar guys. The lazy river was awesome, go for a lap and stop at the bar, go around again and repeat! Only complaint about pool areas is that there are not enough washrooms. Beach is just ok, kind of rocky. Food was good, Pez Dama was great for breakfast and the buffet always had great choices and service. Ate at Italian and Mexican à la carte and it was just ok, I feel like they were trying to be too fancy. Route 66 had good bbq. Mike’s coffee needs more people working there, but coffee was always good. We spent a lot of time at the lobby bar before and after dinner, because the service was excellent! Piano bar was a nice touch too. Loved the set up from lobby down through the restaurants. Set up like a city street. Very nice touch! Overall this resort was beautiful and clean and had lots to offer, we were looking for a quiet and fun experience and got it. Word of caution … don’t get talked into the “ presentation” trying to sell you into their membership. Although we were constantly told they’d be happy even if we said no, we had to say no 5 times and get angry with the supervisors to finally get out of it and get on with our day.

Great hotel for families . Food and services were great! The lagoon is a place to go! We had privilege and our butler Elizabeth De La Cruz was the best. She did her tasks beyond our expectations! Will certainly returns

The whole experience was a 10/10. Out butler Alexander Tavarez was spectacular ! Very attentive and helpful he made sure we were taken care of the entire time.

Had a lovely time at Ocean El Beso with my friend! We laid by the El Beso pool for most of the week that constantly had fun activities going on which allowed us to meet many new friends. That wouldn’t have been possible without having great staff, like Yeiny and Deivi, that encouraged many people to participate in the activities and they made it a fun time for everyone! The bartenders, Juan Carlos and Domingo, also made our time at the pool a great experience.