TripAdvisor Traveler Rating

For the most part are trip was great! Staff like Dauri, Emenacio, markendy, juan Carlos, Alejandra and Tabix made our time there very enjoyable! Downside was our room had issues with broken taps and plugs and the food gave us stomach issues. Plus the restaurants are not as great as we hoped. There are a lot of extras we had to pay for such as socks for bowling, pants for restaurants and floaties for lazy river. Other than that it was great!

This is my second time to this hotel in 2 months. I have visited as a family as solo. On both occasions I have really enjoyed my stay. The animation are definitely the best part of the hotel. They really make your stay. Erick from pool animation is great. He is full of energy and gets everyone involved. He is full of smiles and great enthusiasm and entertainment.

went 17th sept 10 days swim up block nine would i go back in a heartbeat had a great time i would like to thank Nicky reception and Teresa housekeeper and her partner and Luis the tram driver specifically and all the bar staff pool cleaners grounds crew restaurant staff who were nothing but helpful and friendly now the cons if your a foody this is not for you food is 4 star maybe buffet hit or miss Sakura great show food good Dolce vita not so hot Steakhouse so so Blue moon best of the bunch didn't go to the others Mikes great coffee the shop is expensive didn't use the spa but went bowling and the casino if you can call it that entertainment good but not great but they try hard Room really good except for the door to the patio we grew muscles trying to open and close it now the big no no the premium guys wont take no for an answer and when you do they get right pissed off steer well clear of them if they persist tell them to f off the market on Thursday deals aren't to bad if you bargain with them aggressively pools great and kept clean lazy river great but bring your own floats the beach yes lots of seaweed and rocky needs better up keep and pushy sellers need to understand no had trouble with the key bracelets if you do to ask for key card is it worth going to the el Beso side if you are young yes if you want quiet no privilege if you want butler service then sure me not so much so to sum up is it a five star no 4 yes will you have a great time yes is it worth the money yes if you don't use the add on's with them maybe would i recommend it yes if your picky no

Booked a privilage upgrade for 10 days. The service by all staff was above and beyond expectations. Especially Jose Miguel Jimenez who was exceptional as our personal service. The buffet food from morning until night also excellent. Some of the food in the individual restaurants could be a lot better. Most meet was over cooked. Pools and bars were numerous and fun. Room and service 5 star. Soft sandy beach but sea a bit rough for swimming while there.

My husband and I visited with my parents . As always we had a wonderful time ! The food was good . The service exceptional. Especially Jhon and Justina at the privilege pool. They were so fun and helpful !! They helped us set up chairs close by for my parents with out prompting . They were amazing !! We had Joel as our butler. He was great and did everything we asked. He was very kind . We will be back soon !! Our room was 3 rd floor building 4. It was clean and towels were always available . Loved the towel art!