TripAdvisor Traveler Rating

The attention and service from our waiter Cristian Ismael was wonderful. He was so nice and attentive that we are coming back tomorrow. The food was very good and we are very happy we got to eat here.

We had a wonderful meal at Margarita, served by Nayeli. We had fajitas and fish tacos which everyone enjoyed. The food was lovely and the service was perfect. Highly recommend! We will definitely be coming back here before we leave. Thank you!

Depending on what type of traveler you are this can be a great resort for you. We opted to stay in the privilege section which I felt had better rooms and reserved the rooftop room which is well worth the money. Clean and updated and had some newer finishes. I would definitely recommend. Had a view of the ocean a balcony, and a rooftop patio with a a hot tub and lounge seating. We had a Butler with the room however the Butler only saw us one time, he didn't check in on us or make sure we were OK. Food was just OK. We tried majority of the restaurants and the buffet and although it looked very good the taste was just decent but I could see groups of families and kids really enjoying the property. Bowling alley, theater and more. Note that if you want some quiet time purchasing a privilege room will give you access to the privilege only beach section which has cabana beds at no extra charge or no reservation. Nice, no luxury, lots of entertainment, lazy river, plenty of pools, ok drinks and our room had 2 bathrooms with 2 showers.

Wonderful resort for any couple going a honeymoon. Especially from Domingo and his team at the pool bar near the lazy river offer the best service with a smile. Fast service and full of fun. 10/10!!!!

Where do I start with the multiple complaints? Food is horrible/garbage! Not a lot of options for lunch or dinner. Also, told we only need reservations for Sakura Japanese restaurant, that’s a lie. All restaurants besides buffet need reservations. They could not accommodate our group of 4 even though we were provided wrong information by resort staff. 85% of the resort staff do not speak English and will not understand what you are saying if you can’t speak Spanish. We were sent to guest services when I went to inquire about some of the issues, they could not even help due to language barrier. I have been to other tourist places such as Cancun, Mexico and it’s not as bad this where nobody can understand English. But ironically, when we were almost tricked into hearing a timeshare presentation the gentleman (btw very nice guy) spoke fluent English. I say we were tricked because I initially inquired about upgrading my room to be closer to my guests and then the next thing I know I am having timeshare staff pressuring me into a hr. presentation (nobody wants to be harassed on vacation). On two separate occasions, staff unlocked our room door and attempted to come into the room unannounced and after hours. I am literally talking about after 10pm (not during housekeeping hours). The first time, my husband questioned the guys very stern. The two gentleman claimed they were maintenance men and they were there to fix the phone (after 10pm at night). We never put in a request for a broken phone and you should never just barge into someone’s room. Did not feel safe after this and my other two guests moved into one room for safety precautions (shouldn’t have to do this when they paid for separate rooms)? Also, an incident that infuriated me is when I was at the snack bar and cook was making food. I was standing in line waiting for the food to be done, he proceeded to serve individuals that were behind me that happened to be the same ethnicity as him. When I questioned why the food wasn’t served in order since I was standing there before them, he tells me to wait another 5-10 mins. I refused and made a big deal because it felt like discrimination to me as he clearly saw me in line before these individuals who just walked up. One of his colleagues apologized and we waited another 20 mins but his colleague did bring the food. Also, the cook tried to apologize but the damage was already done, it was clear what he did. I am not naive when you visit another country, you are supposed to embrace some of their culture. Its apart of the unique experience. But this resort seriously only caters to their locals (music and service). This is not an inclusive environment if you can’t speak their language or do not look similar to them. Also, you feel helpless when you are trying to seek help and nobody understands you due to not understanding English. A few Pros: Moderns Rooms (despite the mildew mop smell we smelt during the duration of our stay). Did encounter a few nice staff, not many but a few. Silent Disco Party- DJ was really good and played a variety of music on our last night. Do not waste your money seriously… stay somewhere else if possible! If you don’t believe me, book and see for yourself!