TripAdvisor Traveler Rating

So, I won't drag this out. My stay at this nightmare hotel began the next morning when I saw dirty stains on the sofas and chairs. There was black hair in the bed and in the shower. The dispenser on the shampoo bottle in the shower was broken. Remember, this was the first day. On the second day, someone replaced a $100 bill in my bag in the room with a fake one. Yes, I am trusting and left my bag in the room when I went to lunch. But this is a 5-star hotel, I thought, what kind of theft is this, but no. By the way, they never found out who did it, even though this happened on the second day of my stay. Seriously? There are few CCTV cameras in the hotel, so if something more valuable than my $100 is stolen, forget it. Food. The first three days were interesting, but there wasn't much healthy food. I'm from Europe, and the buffet is not really designed for Europeans. There aren't many greens, vegetables, or low-fat foods. But wait, we're getting to the most interesting part. You can book a restaurant at this hotel, so my friends and I booked an Italian restaurant. While waiting for our order at the restaurant, we saw a man preparing Caesar salad among the people, and he had a lot of lettuce. We decided that there weren't enough greens in our order and asked for just lettuce leaves. Attention, the lettuce leaves smelled like bleach! The lettuce leaves had been washed in a chlorine solution! People didn't notice this because when the man was preparing the salad, he mixed all the ingredients and the dressing, but we asked for just the leaves. My friends made the mistake of paying for a long stay at the hotel. During the last three days at the hotel, I developed severe diarrhea, even though I had been eating carefully the whole time, given the appalling sanitary conditions. By the way, the pills cost $30 in the brand store. The reception offered to use the services of their doctor, but thank you, I was not ready to die, seeing what was going on in their complex as a whole. By the way, I am still treating the effects of poor-quality food. Please, I beg you, do not take a vacation here for more than three days to see the sights, especially if you have children. It was my first time in the Dominican Republic. And my last. You are the face of your country, and you have successfully managed to ruin the opinion of it.

First night we showed up and our room smelt like mold. They moved us to another room where the sink leaked water all over. We called and asked for a crib 4 times within a 12 hour period. Finally got a crib. Also, front desk called and said they would throw in a free excursion for all the hassle. That never happened either. We have been to several all inclusive resorts in the Dominican and this by far has been the worst.

The rooms were nice, the bed was comfy, and the grounds were very well maintained. The beach was beautiful for the first half of the week and then the seaweed came in. They tried to clean it but the seaweed won. The lagoon has a net to keep the seaweed out so it was very pleasant to swim there. I will definitely return to this resort for the staff. They were helpful, warm and a joy to talk with. Our maid, Yokennedy, really saved us! We left our safe open and we she saw it, she took action to make sure our belongings were protected! I really appreciate her honesty and concern! Our butlers, Alexander and Dieby were outstanding! They were friendly and expertly took care of needs. Our favorite bar tenders were Hector from the lobby and Jhon from the Privilege pool. They just brought a fun energy to the day and we looked forward to seeing their bright smiles. Ana Christina from the Privilege restaurant was my Spanish coach for the week. When I told her I was learning Spanish she helped me practice daily! She was fun and a great teacher!

We had an amazing experience at Beso Pool Punta Cana thanks to Victor Barreo. He took such great care of us every single day. Victor was incredibly nice, kind, and attentive always making sure we had everything we needed and creating a fun, relaxing atmosphere. Truly one of the highlights of our trip. Highly recommend his service!

Just returned from a 8 night stay here my totally honest opinion is really great if you want a nice relaxing break but be prepared to tip ! as the service improves a lot. we upgraded to a swim up room and in the el besto side and it was worth every doller (they wanted 800 i said way to much and after a chat to the manager it was down to 500 } we had access to the beach restaurant for breakfast and this was amazing . we ate at 4 of the al a carte places and was fantastic apart from the Blue Moon the "romantic " one ....we ordered our dinner at 7.30 and walked out at 9 pm without even a bread roll ! the manager dragged us back in said he was sorry and brought us starter and main course at the same time !! was absolutely awful and we left and went to the buffet. the hotel is very isolated and if you want to go out its a taxi ride anywhere ! the main beach does not look like the photos and in not useable at all. the bay to the left of the hotel is very nice.