TripAdvisor Traveler Rating

Terrible Security - Valuables Stolen from My Room! 16115 I recently stayed at Ocean El Faro, and I’m beyond disappointed with my experience. During my stay, I had a brand-new Prada perfume stolen from my room, along with my Vivienne Westwood earrings. Both were inside my jewelry box, left in the room. I last used the perfume at 9:00 am on Monday, August 12th. Later that evening, around 7:00 pm, I discovered the box was empty. My perfume and earrings were gone! I reported this to hotel security immediately, but their response was lackluster at best. The incident occurred in room 16115. Considering the value of the stolen items (£130 for the perfume alone, not to mention the sentimental value of the earrings), I expected a more urgent and thorough response. Instead, I felt brushed off by the staff, who seemed disinterested in finding a solution or addressing the security breach. Staying at a hotel of this caliber, I expected to feel safe and that my belongings were secure. Unfortunately, this was not the case. I advise anyone staying here to be extra cautious with their valuables. Given this experience, I cannot recommend Ocean El Faro to others. We’ve also emailed ocean hotels and heard absolutely nothing back. For the money you’re paying I’d AVOID this hotel. If you use the word theft as a keyword on tripadvisor I’m not the only customer having things stolen from this hotel it’s disgusting behaviour.

Well this place did not disappoint! Found ourselves here after it made the top 2 list. It was the lazy river for me that sold it! Last minute booking, with a Privilege suite for a relaxing get away. Beautifully designed buildings with well thought out layouts. The food has been delicious, with every place delivering on top quality food. Every element of our stay here has been second to none. A very attentive butler who looked after us.

Visited the Steakhouse whilst staying at Ocean el Faro and the food was delicious. Steak was cooked to perfection, probably the best steak I have ever eaten in a resort. The service was very attentive and nothing too much trouble. Service was quick and food cooked to expectation. There was music playing in the background which added to the atmosphere. I am still in resort so will update with a full review upon departure.

Rafael y Yania were very attentive, and friendly. We staryed with the Argentine empanadas, which were ok, and the bacon ceasar salad, which we didn't enjoy the bacon, but the salad was ok. The bbq chicken was very good and so were the steaks. We didn't enjoy the vegetables. They were cold. The cheesecake was very good. Overall a good experience.

Rafael and Ricardo, Raymond were amazing! Service and atmosphere were prompt and very hospitable! This was the best restaurant and dining experience at Ocean el Faro! Five stars! Extensive wine list we were here celebrating a birthday, will be visiting again!