TripAdvisor Traveler Rating

Amazing place. But the experience would not of been the same without Ruben and martiza the butlers. They went above and beyond to make our trip so special. I will definitely be back very soon. Thank you so much.

We got bad food and had stomach ache and diarrhea half of our trip and no one cared. The nearest hospital is 20 mins away and they charge you 2500$ and more to get you there. No responsibility on food quality. They keep food on room temperature.

The best part of our stay was the staff. There was a bartender named William that took care of us everyday and he was super friendly. Josue Leyba in guest services helped me arrange a floating breakfast and he went above and beyond to make sure I was satisfied. He even sent a message the following day to see how things were. The beach was beautiful with lots of space and room for seating. Overall it was a good trip.

My husband & have frequently visited Grand Palladium Properties including Punta Cana as we are Travel Club Members. My review will not be about travel club as of late we are very disappointed with our Palladium Travel Club MEMBERSHIP specifically. This review will be about the incredible employees that the Travel Club & Grand Palladium has working for them, one in particular, MARITZA GUTIERREZ. We met Maritza about 3 years ago and became fast friends. Maritza is one of those people who absolutely goes above and beyond to make your stay perfect. Maritza is honestly one of the reasons we love Punta Cana property, she is a great asset to Travel Club. Maritza always knows where we are and checks to see if we need anything. Maritza has a great sense of humor, awesome personality and well rounded, not to mention speaks very good English. Maritza is one of the employees we see daily and she truly is one of the butlers for travel club who make us feel like family. I cannot say enough about Manuel Riviera. This young man works alongside with Maritza very well. They both always seem to know what we need. On our trips we have had a few things that needed attending to and both Maritza or Manuel were quick to help and always get a solution for us. They truly are employees/friends that make our Grand Palladium Punta Cana property trips amazing. Thank you! All of Grand Palladium Resorts definitley have terrific staff. Sometimes I don’t think we would frequent Grand Palladium’s Resorts as often if it weren’t for the staff at different properties, who we now happily call our friends, including Maritza Gutierrez & Manuel Rivera.

I recently stayed at the Grand Palladium Palace All-Inclusive Resort and had a mixed experience. First off, the staff were incredible. Very friendly, attentive, and always willing to help. The POP Entertainment team, including Lisselotte, Xavier, Julio, Alex, Jorge, Joelvi, and Rodolfo, made a real difference in my stay. They were energetic, professional, and really added to the overall vibe of the place. Also, a big shoutout to the bartenders, Yulian, Jose Luis Cedeno, Jose Luis Reynoso, Carlos, William, Yuan, and Jeison. They were excellent, always with a smile and made the best of what they had to work with. Unfortunately, the food was disappointing. I really struggled to find many dishes I enjoyed. The steakhouse and the Japanese restaurant were the only ones that were decent; I actually finished my meal there, well sometimes. However, at the other restaurants, (e.g., Italian, and the buffets) I ended up leaving my plate mostly untouched. The food didn’t taste good, some dishes weren’t cooked properly, others were bland, and some even had strange flavours. I spoke to other guests, and they seemed to share the same sentiment, so it wasn’t just me. The drinks, while not the best I’ve had, were made well by the bartenders I mentioned above. They definitely did their best with what they had to work with. The room itself was nice, but the shower design was a bit of a mess. It had this weird setup where water got everywhere, which was frustrating. However, the pools and beach were beautiful and a great way to relax. The service from the staff around these areas was also really good. Overall, while the staff and the beach/pool areas were great, the food and some of the room features need significant improvement. If you're looking for a place with fantastic service and great outdoor areas, this could be a good fit. But if food quality is important to you, I’d recommend looking elsewhere.