TripAdvisor Traveler Rating

The Lobby is too Hot. You have conditions tô make it better. If I were the owner I would put air conditioning in this area, this way your employees would serve better, your customers would be happier. This is the main reason for not not to come back, sorry but I am truthfully.

We travel by Palladium Travel Club, and is supposed that we received all the benefits of the members included services in the case of any problems including the hotel. The pool door was stuck an do not close, the refrigerator do not work, an the drawer in the closet was broken. we may a verbal claim in the club, but never the problem was resolved, and that was happening before.

This is our second experience at an all-inclusive Palladium resort; the first being in Sicily last year. Although there is a multitude of activities and options available at the various sister-resorts whose facilities guests can share (within the same large campus), we thoroughly enjoyed our stay predominantly at the Palace Resort, Casino & Spa, and did not feel the need to explore everything given our limited time. The pool and the beach was really good, and we spent most of our days in and around there, including the Cafe, the bars and the buffets thereabouts). The food and drink choices were excellent (particularly the daily buffets), the facilities great and the atmosphere and ambiance convivial. The activities such as table tennis, pool polo, pool volleyball, tennis, etc. to name a few was great. The staff were also friendly, proactive and helpful. We did not fully enjoy the A La Carte restaurants as much as we did the buffet, so we stuck to the buffet (after the first couple of attempts at Sumptouri and La Lola). All-in-all, a very good and relaxing stay for us!

Awesome! Palace was perfect vacation EVERYTHING was wonderful! will return next year!! anyone who complains is crazy, service & staff were wonderful, vacations are what YOU make them to be. If you aren't a happy person stay home, those are the complainers who are never happy, no matter where they go!

We liked more then we didn’t. Ramon in La Torres is a great server. Welcomed us every morning and remembered what we drank. William in the Palace pool bar was very polite and accommodating. Wish there were more show opportunities but love the beach and color of the water. Great place to relax and unwind.