Grand Palladium Palace Resort, Spa and Casino reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

13212 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Horrible Customer Service

dtinika (Myrtle Beach, South Carolina) on Jul 06, 2024

If I had the time I could write a book on the likes and dislike of this resort!! The food was nasty and the employees around the resort need to learn how to communicate better and improve on their personal skills with people paying their hard earned money on that resort!! Not all of the employees were rude, but a lot them were. The best part was the spa and the Swedish massage I received it was awesome!!

TripAdvisor users rated this property 5 out of 5

CoRnBrEaD - Great Stay

ajohnson918 on Jul 04, 2024

The team was great and the DR was beautiful! had a wonderful time and cant wait to go back! best time everrrrr1111111

TripAdvisor users rated this property 5 out of 5

Punta Cana Vacation 2024

Aliyah J on Jul 03, 2024

The pools and the beach is so relaxing, I love the rooms the beds are so comfortable and nice to sleep in. The buffets are so yummy and they’re so many great food restaurants to choose from. The water on the beach is so clear. They have the nicest employees including Vladimir

TripAdvisor users rated this property 4 out of 5

Our trip

my241265 (Callington, United Kingdom) on Jul 02, 2024

Shame about the hard sell, 3hrs of selling VIP membership after less than 24hs in. However, the rest of the holiday was good and would be happy to come here again

TripAdvisor users rated this property 2 out of 5

Find another resort!!

S1887DJstevenm on Jul 01, 2024

So I will start with the fact that I stayed at a Grand Palladium in Riviera Maya and it was an absolute pleasure from beginning to end. So here I am in Punta Cana and this resort sucks. We’ll start with the room, old outdated and the air barely works. My son had a 1 bedroom and the air was so bad they had to move rooms. Everyday I saw the person who fills the fridge and asked for coke zero and water and never got any. The food at best is mediocre. Even the specialty restaurants weren’t good. People save a lot of money to go on these vacations and don’t want to be disappointed. We booked some excursions at the travel club, one was canceled and we haven’t gotten our money back. I have been a member of RCI for almost 20 years, and this is the only negative experience I’ve had.

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