Overview
Serenade Punta Cana Beach & Spa resort is a luxurious hotel located beachfront and offers a range of privileged amenities and services.
This hotel does not allow Spring Breakers
Rooms
603
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 queen beds
- Garden view
- No more than 4 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 2 king beds, and 1 sofa bed, or 1 king bed, and 1 sofa bed
- Pool view
- No more than 6 guests in the room
- 2 king beds, and 1 sofa bed, or 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 6 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 1 king bed, and 1 sofa bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 1 king bed, and 1 sofa bed
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
Preferred Club Services include:
Private check in/check out
Exclusive pool with jacuzzi/solarium area equipped with hammocks and beach umbrellas
Exclusive Gourmet Restaurant
VIP Beach area equipped with European, Balinese, Asian Balinese, hammocks and beach umbrellas
Personalized beach menu service with a selection of hot and cold appetizers
Amenities
Aerial View
Aerial
Lobby
Lobby
Front Desk
Aerial Pool
Allegra bar
Terraza
The Cut
The Win
Beach Club
Beach View
Exterior
Buffet
Buffet
Olivio restaurant
Itzen Restaurant
Kyoka Restaurant
Gourmet
Club Lounge
Club Lounge
Rooftop Pool - Preferred Club
Rooftop Pool bar - Preferred Club
Pool
Pool
Kid's waterpark
Kid's Club
Kid's pool
Spa - salon
Spa
Spa - massage
Gift Shop
Fitness Centre
Location
Reviews
TripAdvisor Traveler Rating
GOOD EXPERIENCE
Olivia B on Dec 19, 2025
Our stay at Serenade Punta Cana was wonderful, but the entertainment team truly made it exceptional. The resort is beautiful, clean, and very relaxing, but the energy, kindness, and dedication of the entertainment workers stood out the most. A special mention to MARIA, who was absolutely amazing — so warm, engaging, and genuinely caring. She made everyone feel welcome and brought such positive energy to every activity. The entertainment team is truly the heart of the resort and made our experience unforgettable. Highly recommend!
Worst experience ever
Rodolfo C on Dec 18, 2025
This was an absolutely unacceptable experience, especially for a hotel that claims to be five-star. From the moment we arrived, the service was a disaster. The check-in process was handled by a staff member who was clearly stressed and displayed a rude, unprofessional attitude. Although his behavior later improved, the initial treatment left a very bad impression and was noticed by everyone in our group. I was charged more than what was clearly stated in my reservation, and no invoice or breakdown of charges was provided. When I asked for an explanation, I was dismissively told, “That is the cost,” with no further clarification. This lack of transparency is completely unacceptable. One of the rooms had a broken air conditioner, which somehow went unnoticed despite the room being delivered late, almost at 4:00 PM. Because of this, we were forced to waste most of the day changing rooms, missing out entirely on the beach and pool. Losing an entire vacation day due to poor hotel management is inexcusable. To make matters worse, two of the rooms had dead cockroaches on the floor, clearly visible. If the rooms were cleaned, these were deliberately left behind, which is disgusting and unacceptable at any hotel, let alone a five-star property. Housekeeping was practically nonexistent. Our rooms were never cleaned during the four days of our stay, and the minibar was never restocked during that time. Getting towels was a constant struggle. We were given only two towels in rooms occupied by three or four people. Beach towels were never available, despite having the required tickets. Every attempt to obtain them was unsuccessful. The shuttle service was useless and unreliable. Aside from the initial arrival transfer, it was never available during our stay, even after repeatedly requesting it. On the day of checkout, no shuttle was provided at all. We were forced to carry all our luggage to the parking lot with an elderly adult and four children, which was extremely inconvenient and unsafe. The food was terrible. The buffet offered no variety and served the same poor-quality options every day. The à la carte restaurants were constantly full, making it impossible to secure reservations for the first three days. When we finally managed to get a reservation, the experience was just as bad: the food was awful, it took over 30 minutes just to take our order, and the wait for the food was so long that one of the children fell asleep without eating. I could go on, but this already says enough. I have stayed at far cheaper hotels with fewer stars that offer significantly better service. This hotel is a huge disappointment, a complete waste of money, and nowhere near deserving of its five-star rating.
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