Overview
Serenade Punta Cana Beach & Spa resort is a luxurious hotel located beachfront and offers a range of privileged amenities and services.
This hotel does not allow Spring Breakers
Rooms
603
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 queen beds
- Garden view
- No more than 4 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 2 king beds, and 1 sofa bed, or 1 king bed, and 1 sofa bed
- Pool view
- No more than 6 guests in the room
- 2 king beds, and 1 sofa bed, or 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 6 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 1 king bed, and 1 sofa bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 1 king bed, and 1 sofa bed
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
Preferred Club Services include:
Private check in/check out
Exclusive pool with jacuzzi/solarium area equipped with hammocks and beach umbrellas
Exclusive Gourmet Restaurant
VIP Beach area equipped with European, Balinese, Asian Balinese, hammocks and beach umbrellas
Personalized beach menu service with a selection of hot and cold appetizers
Amenities
Aerial View
Aerial
Lobby
Lobby
Front Desk
Aerial Pool
Allegra bar
Terraza
The Cut
The Win
Beach Club
Beach View
Exterior
Buffet
Buffet
Olivio restaurant
Itzen Restaurant
Kyoka Restaurant
Gourmet
Club Lounge
Club Lounge
Rooftop Pool - Preferred Club
Rooftop Pool bar - Preferred Club
Pool
Pool
Kid's waterpark
Kid's Club
Kid's pool
Spa - salon
Spa
Spa - massage
Gift Shop
Fitness Centre
Location
Reviews
TripAdvisor Traveler Rating
Great place. Will repeat. Needs to improve quality control and overall service management.
Coastal11259099553 (Miami, Florida) on Jan 06, 2026
Great and spacious rooms. Very Clean. Friendly staff. It was quiet and resting. The beach when cleaned is not bad. Service on the restaurants was lacking. Not enough staff created a rush service leaving a lot to be desired. Great variety of food of good selection but elaboration quality was not great.
Liked it, didn’t love it, but also didn’t hate it, Best part was the weather & our snorkel excursion booked NOT by hotel
jreese22 (Mundelein, Illinois) on Jan 04, 2026
I’ll start off saying I’m not one to write reviews, but I want to share with others to save their money and research an alternative resort. We arrived on Saturday evening, I paid extra for the VIP experience and butler. After we checked in they introduced us to Nicolas that said he was going to meet us for coffee the next morning to give us a tour of the facilities and bring us two welcome bags with two water bottles and two sun hats. We met him in the morning, no welcome bags, he didn’t want coffee or show us the facilities…he took us in an elevator and said just fill out this short survey and someone will come to meet you to give you a tour. Then we meet Luke who takes us to breakfast(keep in mind it’s all-inclusive) still no tour, back up the elevator and for the next 3 hours high pressure to join their vacation club…NOT how I envisioned spending my first day of vacation!!! From there was just a series of unfortunate events, our air conditioner broke, the lock on our sliding glass door broke, I tried several times to call the front desk and no one EVER answered the phone. Our butler did solve our problems, but if we didn’t have him…I believe there would not have been a resolution. Also, I used one of the community bathrooms and 4 out the 5 faucets were broken. All over the resort there is chipped paint on walls and mirrors corroded. Staff seems annoyed and unattentive. Several times at the no reservation needed buffet we couldn’t find anyone to get us water, silverware or salt/pepper. You need reservations for the ‘specialty’ restaurants and even with a butler it was challenging to get a reservation. On New Years Eve we actually got a reservation at the Steakhouse and gave us a nice table…within minutes a waiter trip and an entire bottle of red wine exploded at our feet. That was definitely an accident, however, they handled the situation very poorly. They barely apologized, handed us some paper napkins and tried giving us a crappy table in the corner. There’s more, but I think you get the gist…spend your money elsewhere…this resort is the definition of lipstick on a PIG
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