Overview
Serenade Punta Cana Beach & Spa resort is a luxurious hotel located beachfront and offers a range of privileged amenities and services.
This hotel does not allow Spring Breakers
Rooms
603
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 queen beds
- Garden view
- No more than 4 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 2 king beds, and 1 sofa bed
- Pool view
- No more than 6 guests in the room
- 2 king beds, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 6 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 1 king bed, and 1 sofa bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
- 1 king bed, and 1 sofa bed
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Garment steamer
- Terrace or Balcony
Preferred Club Services include:
Private check in/check out
Exclusive pool with jacuzzi/solarium area equipped with hammocks and beach umbrellas
Exclusive Gourmet Restaurant
VIP Beach area equipped with European, Balinese, Asian Balinese, hammocks and beach umbrellas
Personalized beach menu service with a selection of hot and cold appetizers
Amenities
Aerial View
Aerial
Lobby
Lobby
Front Desk
Aerial Pool
Allegra bar
Terraza
The Cut
The Win
Beach Club
Beach View
Exterior
Buffet
Buffet
Olivio restaurant
Itzen Restaurant
Kyoka Restaurant
Gourmet
Club Lounge
Club Lounge
Rooftop Pool - Preferred Club
Rooftop Pool bar - Preferred Club
Pool
Pool
Kid's waterpark
Kid's Club
Kid's pool
Spa - salon
Spa
Spa - massage
Gift Shop
Fitness Centre
Location
Reviews
TripAdvisor Traveler Rating
Say NO to the XPAND salespersons!!
silvapedroj (San Juan, Puerto Rico) on Jul 20, 2024
Resort staff is very friendly. Food is awesome (expect a few flies over the places to eat; it's the Caribbean so we were OK with it). We only drank bottled water and didn't have any stomach issues. Bartenders know their drinks. Overall great couple experience. Not many activities, which it was exactly what we were looking for (peace and quiet). Watch out for EVERYONE with a XPAND uniform. They'll trap you into a sales pitch for their vacation club. The'll appeal to their family situation and say that if they don't get some people to go to the presentation, they'll lose their job. First, they will offer you a gift, in our case a "free" massage. Turns out it was a $50 gift card for the spa, which have to be applied to a Spa package of at least $190 (so much for the gift). We put an end to the XPAND presentation when the manager came to us aggressively with lies and half-truths about their business. I know some things about the hotel industry and call him on various half-truths. He simply got up and left the conversation, leaving the salesperson totally embarrassed. We lost over 2 hrs in this deal and were very annoyed to say the least.
Just OK
Cruiser05612849370 (Warrington, United Kingdom) on Jul 19, 2024
We have just returned from an 11 night stay at the family side. Upon arrival, first impressions were pretty good and then we finally got to check in...We had booked two swim out rooms and emailed a few times in advance as it was very important to get 2 rooms together for us and especially to get the most out of the swim out rooms. We were given paperwork with 5127 and 5128 but then quickly told that the air conditioning was broken in 5128 (that was a lie!) They attempted to allocate the second room in a different block and after complaining they gave us a room a few doors down. Upon arrival in the rooms, we were quite pleased with their overall size and cleanliness. The only slight criticism would be that they felt a little bare compared to dreams resorts but no big deal. Bags arrived quite promptly, so we were happy with that. That night was late so we grabbed a quick bite to eat at the sports bar and we were quite surprised when we asked for knives and forks that there were 'no more' so trying to eat a rack of ribs was somewhat challenging! Day 2 - The couple in 5128 had left (so no issue with ac!), and very rowdy neighbours arrived with a very large speaker blasting out some quite inappropriate songs. After 12 messages to reception, nothing was done. They were disrupting the whole block still at 2am in the morning, arguing, fighting, and playing music. This really wasn't good especially with a disrupted 3 year old and a 16 year old scared in another room. Eventually security 'sorted it' The next day I went to see the manager who asked us to complete an incident report (waste of time btw) and immediately told us that they would be removed-they weren't! On top of this, I would not recommend block 5 as it's directly opposite the sports bar, so don't expect much sleep!! The food quality was just passable, and the ala carte was okay but not consistent. Drinks are very sweet and taste watered down. The buffet is disgusting and a lot of the food is cold. Fortunately, we managed to get into the ala carts most nights due to having the two rooms. Pool areas were clean and tidy, although the chlorine levels must be very high as all of our swimwear was ruined! The beach did have some sea weed but all credit to the hotel as they did their best every day in reducing it. Overall, we expected more for the money than we got. It's apparent that the hotel lacks strong management, which is annoying because it has the foundations to be much better.
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