Dreams Tulum Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

10968 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great Time!

Resort56339741632 on Feb 08, 2025

Dreams Tulum is a stunning resort with delicious food, immaculate grounds, and exceptional staff. We were especially delighted to reconnect with our longtime friend Edgar, who recently transferred to this property. Edgar serves breakfast at Portofino and lunch at Seaside, always greeting guests with a warm smile and ensuring every order is just right. He’s part of a fantastic team alongside Javier, Rene, Kenya, and Edwin. Together, they create a seamless dining experience and go above and beyond to make your visit unforgettable.

TripAdvisor users rated this property 5 out of 5

Wonderful resort!

hannahpearle (Toronto, Canada) on Feb 08, 2025

Love the activities! Thank you Paola for all the fun! Kids loved the fire show and mariachi! The hotel staff were so friendly and welcoming- would highly recommend. Service at the restaurants and bars were wonderful. The resort was very clean as well.

TripAdvisor users rated this property 4 out of 5

Dreams - Tulum Resort & Spa - Great place for a vacation!

Nicole C on Feb 07, 2025

Resort was great. All staff friendly and easy to deal with - always had smiles on their faces. Food & Drink excellent! Rooms were well maintained and clean. We stayed in the Preferred Area - well worth the money! Only issue was the beach - rocky and lots of seaweed.

TripAdvisor users rated this property 5 out of 5

Top notch service

CoachSB on Feb 06, 2025

We enjoyed a romantic dinner on the beach. Armando was our server for that dinner. He was attentive and very friendly. He provided top notch service. Another person who made that dinner special was Omar. Actually, Omar greeted us the first night we were there. He graciously took us to different areas on the property so that we could understand where things were. He made us feel special from the moment we met him and every encounter from then on.

TripAdvisor users rated this property 4 out of 5

Dreams Tulum, Great Vacation Getaway

Jim J (Denver, Pennsylvania) on Feb 06, 2025

We read so many comments about Dreams Tulum, a lot that spoke of vacation experience, a lot of others that focused on how dated the rooms were, or how small, or whatever. I don't believe in sugar coating, so I will tell it straight: we had a Jr. Suite right down from the beach. The room was nice enough, it was clean, it was taken care of every day by the staff, the bed was comfortable, and it served our every need for the trip. Our only use of the room was to shower and sleep, and it was great in that respect. The facilities as a whole are a bit dated, but so what! They were clean, it was pleasant, the staff is amazing! The beach is small for sure, and we had a bunch of seaweed to work around, but that can't be helped, and it's not like the staff wasn't trying to keep up. They worked HARD every single day. Overall....Dreams Tulum was a great vacation destination. Now, if I have a single complaint, it's that it's so far away from the airport, and subsequently, so far away from a bunch of the excursions. So you're in vehicles for long periods of time if you take advantage of the excursions. Speaking of excursions, I could write paragraphs about them, but none of that is on Dreams Tulum. Bottom line...my family will consider going back

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