Dreams Tulum Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

10260 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Dreams Tulum Review

shadsnell11 on Jul 13, 2024

My stay at Dreams Tulum was grade A. All the amenities of the hotel met my expectations. The romantic dinner was super nice.

TripAdvisor users rated this property 5 out of 5

Excellent Resort

Sherry E on Jul 13, 2024

After reading reviews we were afraid of resort. We went 2 days after hurricane and everything was perfect. You would have never known it had hit 2 days before we got there. The rooms,food, drinks, service was perfect from check in to check out. Definitely would go back. The only couple down falls were water is very rocky and must have water shoes to swim in ocean. Also it’s not their fault but transfers were expensive for 10 people $500.00

TripAdvisor users rated this property 5 out of 5

Amazing family friendly spot!

grcontreras7 on Jul 12, 2024

Staff is amazing from arrival to departure! Very clean everywhere, from lobby to beaches including restaurants! Hotel is over 20 years old but you cannot tell it. Food options are great for all family members but truly the staff & service will bring our family back year after year! Amazing, relaxing week long family vacation!

TripAdvisor users rated this property 1 out of 5

TERRIBLE CUSTOMER SERVICE!

CaSandra C on Jul 12, 2024

TERRIBLE CUSTOMER SERVICE! We booked our trip months ahead, but had to reschedule due to Hurricane Beryl. We informed the staff of the travel advisory and the status of our flight. We called Monday- Friday asking if we could move the dates or get a credit for our stay. The staff did not provide a solution until Friday which was to refund 3 of the 5 nights.

TripAdvisor users rated this property 4 out of 5

Gym instructor of dreams tulum

Baboolall Y on Jul 10, 2024

Horacio at Dreams Tulum Resort is the epitome of a fantastic gym instructor. His infectious enthusiasm and expert guidance ensure every workout is both effective and enjoyable. He creates a supportive atmosphere where guests of all levels feel motivated and accomplished. If you're at Dreams Tulum Resort, don't miss a session with Horacio for an inspiring fitness experience!

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