TripAdvisor Traveler Rating

10/10 across the board. Food - great at every restaurant, lots of variety Staff - friendly, courteous, helpful and lovely (especially Horacio who runs the gym and tennis court - he’s a lot of fun to hit the ball around with) Rooms and Amenities - clean and they cover everything you could want Beach and Pools - water was great. Beach was clean, lots of water activities All around, great trip and great resort.

We are extremely disappointed. the resort is advertised as the #1 beach, hahah. The entire beach is covered in 6 inches of old stinky seaweed and additional piles 2 feet deep.. No one has cleaned it up in days, you can easily tell it's been there a long time. plus the main dining room sucks. the food is tasteless and some of the worst I've had. worse than cuba. this is NOT A FIVE STAR. get set up and clean, otherwise. STAY AWAY. Not worth over $2200 for one week. sorry guys. this is amanagement problem. clean up your act Hilton Hotels.

The gym was very clean and a lot of cardio machine and musculation. The responsable was very gentle and cool. Of all gym i do in holiday, it' was the most clean. He take very care of people. Thank's

Horatio was great 10/10. Definitely recommend him For tennis.

I am posting this under Dreams Tulum because this is where I was introduced to the Unlimited Vacation Club membership. During my stay, I attended a presentation where the membership was offered. While the benefits were presented in an appealing way, my experience afterward has been very different. Since signing, I have made consistent payments; however, when I attempted to use certain benefits, I was informed that they were not yet available or came with additional limitations that were not clearly explained during the presentation. As a result, I have not been able to meaningfully use the membership despite paying for approximately a year. I also experienced significant difficulty obtaining clear information regarding the cancellation process outlined in my contract. I was redirected multiple times and only received a response after repeated follow-ups across multiple email threads. The sales environment involved a same-day decision with time-sensitive offers, and the overall setting made it challenging to fully evaluate the long-term commitment at that moment. I would strongly encourage anyone considering attending a presentation or purchasing a membership to take their time, review all terms carefully, and ensure they fully understand benefit availability and cancellation conditions before committing. I hope this helps others make a more informed decision.