Dreams Tulum Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

9073 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great resort!

lindseycassel on Sep 30, 2023

We had a an amazing time at this resort. Bed was surprisingly super comfortable- rooms needed a little bit of updating. But we hardly spent any time in the room! Mini fridge needed restocked frequently- beach was beautiful and had plenty of spots to sit. Staff took care of whatever you needed while on the beach or at the pool. Staff was amazing- Guadalupe was so sweet and she made sure we always had a drink in our hand! Marco and Roberto did a fantastic job at the bar and very personable and made us laugh all the time! The only opportunity for improvement would be the food choices. We aren’t sure why but most of the restaurants weren’t open so we felt we were eating the same things over and over. The entertainment staff were amazing! They went above and beyond to make us entertained. Shout out to Alex, Ricky and Victor!

TripAdvisor users rated this property 5 out of 5

Great Resort

meltemt881 on Sep 30, 2023

We came here with a group of family members and they exeeded our expectations with quality of service and in amenities department, the restaurants are great as well, we never needed to go out for meales.

TripAdvisor users rated this property 5 out of 5

Honeymoon trip was great

Andrewp164518 (Denver, Colorado) on Sep 29, 2023

Food was good. Better than expected. The beach and the overall experience was great. Did some off site excursions which was fun and the AmStar rep on site was helpful. Only gripe is about the hot water going out and we had to wait a day to get it back. Other than that beautiful resort great staff!

TripAdvisor users rated this property 4 out of 5

Very helpful staff

hayleymB3897QO (Shannon, Ireland) on Sep 29, 2023

Staff were really nice and welcoming, very quick to requests like room service, beach loungers were excellent with beach much closer to the rooms then I was expecting both pools were great 1 with entertainment going all day and the other serene and relaxing . Had a great relaxing trip.

TripAdvisor users rated this property 5 out of 5


seemoore57 on Sep 28, 2023

beautiful property and fabulous staff. Very courteous. Rooms very comfortable. The views were amazing and the entertainment was beyond what was expected. Your staff always went beyond to provide service.

View All