TripAdvisor Traveler Rating

My family (which included my husband, two college-age children, and myself) had a lovely time at Dreams Tulum! This was our first all-inclusive experience at a resort. The place is beautiful and the staff are all so friendly and seem to genuinely enjoy being there! We had plenty of food options and just about everything we ate was delicious. We had booked two excursions during our trip and wished that we had allowed more time to enjoy the resort. None of us wanted to leave on the last day and we all agreed that we would definitely return here in the future if/when able! I will note that the sargassum was prevalent, however, it did not deter our stay one bit. I would like to return sometime when the water is clear. I would also go again in the summer, even with the sargassum, because there is still plenty to do around the resort. The construction didn't affect our time there at all. Granted, I think we may have been there after a big phase had been completed as we barely noticed any construction. One note: upon arrival, you'll be offered an opportunity to attend a 1-1/2 hour breakfast and after the breakfast, you'll get the option of three gifts. My family didn't catch my side-eye and scheduled out of politeness. When we walked away, I explained that was going to be like a timeshare spiel so we canceled the appointment as we knew we weren't going to be interested. (We don't currently have the ability to travel enough to justify that kind of purchase.)

Disappointing Stay – Under Construction, Misrepresented, and Poor Service We booked an all-inclusive, adults-only double bed swim-out room, but our experience was far from what was advertised. Construction Issues: The swim-out rooms do not exist yet—they are still being built. There is currently no "adults-only" section because the hotel is undergoing heavy construction. Dining Limitations: Most of the advertised restaurants were closed due to renovations. Between 4:00 PM and 6:00 PM, there are zero open dining options or buffets; you are forced to go to your room and order room service. Pests & Wildlife: The mosquitoes were terrible, and coatis (Mexican raccoons) were everywhere—including inside the hallways and running through the Seaside Grill restaurant while we were trying to eat. Service & Entertainment: We felt we were treated poorly by staff because we were not Hispanic. Additionally, all entertainment was exclusively in Spanish, with no effort to cater to diverse cultures, except for the DJ at the club who occasionally varied the music. Avoid booking this resort until construction is fully complete and staff training is addressed.

This place was amazing! I loved everything about our stay at Dreams Tulum. Erick was so cool and made me dance when i didn’t think I could!

Erick was my fave!!! But everyone was so amazing!

Fantastic resort with really great staff. Attentive and accomodating. Grounds were beautiful and well cared for. Pools were great and beaches were very relaxing with plenty of lounge chairs and umbrellas. Food everywhere and the rooms were so nice and housekeeping kept it so clean. Loved the visit.