Melia Casa Maya reviews
68 TripAdvisor reviews
Family from Poland !!
Michal P on Feb 02, 2025
The best MELIA hotel I've ever been to! Jafet greeted us from the very entrance. A great guy, he helped us with our suitcases and we liked each other immediately. We talked to each other every time we saw each other. Our concierge Majo also deserves a huge praise! She looked after us every day, wrote on whatsup if we needed anything, booked a table in the restaurant. She sent us a list of activities for our children every day and was always nice and smiling! The food was very good, the waiters and bartenders were also very nice! The alcohol was very good! I rate the hotel 11/10, after leaving I felt like I was leaving a family and not a hotel!!! Family from Poland :)
A wonderful way to spend a week in Cancun
Bruce F (Noblesville, Indiana) on Feb 01, 2025
This is a wonderful, smaller resort that just had major renovations. The work is mostly done, they are still doing minor work on some of the rooms, but nothing that detracts from the experience. Accommodations - our Level Ocean View suite is the biggest, nicest room we've ever had on vacation, and a good deal I thought. Nice comfy bed, nice bathroom, plenty of hot water (some reviews had complained about this). Bars - They have 2, one inside and one at the pool. Drinks are plenty strong, no skimping on the alcohol. Beach is huge for a small resort, not much sargassum. Plenty of chairs. Pool is nice, not heated and was never really crowded. Plenty of loungers, no need to even consider playing the towel game. Restaurants - They have a buffet, plus 2 ala carte places and a grill. Right now, due to low occupancy the ala carte places are open on opposite nights, and the buffet only does breakfast and dinner - lunch is available at one of the ala carte places (Cape Nao) and the grill. Cape Nao is also an option for breakfast if doing a Level room. The food is decent, but I'm not a big foodie. Don't expect a Michelin-star experience. Service - Totally over the top, everyone has been great. One review complained about the line at the front desk - I never saw one and I could always walk right up for assistance. All in all, we've really enjoyed ourselves. For what we paid it was great.
Beautiful boutique feel small hotel, would stay again!
Rachel L on Feb 01, 2025
We were anxious about our trip as the hotel had only been re-opened 3.5 weeks and there were a lot of negative reviews. Our experience was completely different to the negative reviews and we had an amazing stay. We stayed for 11 nights in mid January, hotel capacity went for 25% - 40% during our stay. Hotel is finished beautifully, the staff are all amazing and cannot do enough for you. We really enjoyed the food in the buffet (Merkado) and the Mediterranean (Cape Nao), the menus are not extensive but we did a fairly long stay and did not struggle with food or variety at all. We stayed in a level ocean view room and rooms were cleaned with mini bar restocked everyday. Staying at the level meant we were assigned a concierge who could not do enough for us, he booked all our evening meals, Bali beds round the pool and gave us advice on places we might want to go outside of the hotel. Animation team were incredible constant activities all day for all abilities without pressure to join in if you just wanted to spectate. 20% of the rooms at the hotel are timeshare rooms and these guests do not get the all inclusive experience without paying extra. During our stay we did hear quite a few of the guests discussing the changes for them since the re-opening and it has been a big change for them which may be influencing some of the reviews. We had an amazing stay and would recommend!
Great brand new hotel!
vzchinchilla on Jan 26, 2025
Loved this new Melia! We are Melia members and stayed at other Melia hotels. The hotel itself and premises were top notch, the service needs some improvement of course, staff was very nice and helpful! Beach is amazing! Pool is huge, but not heated. Waterslides were great for kids
Seafood restaurant at Casa Maya
Wander24860426679 (Minneapolis, Minnesota) on Jan 23, 2025
We had the best food and experience at the seafood restaurant. Rock shrimp and curry was so good. Didier was the man! Room 1520 was a great view. The restaurant went out of their way to make sure we had a great meal. Weather has been cold and rain but the hotel made the best of it.