TripAdvisor Traveler Rating

The hotel was nice and decent clean. Seats in the main dining room could have more detailed cleaned. When the tables were cleaned , leftover food often fell on the chair and benches. The staff was very friendly and make you feel welcomed. Atmosphere in the hotel is nice and authentic. There were activities all day long for all ages. However, in the day of our checkout the door bell man offered us a taxi. He told us the price to the airport is $15. The guy was driving extremely slow and when we arrived at the airport the driver told 4 times higher price. So disappointed. Best thing is order Uber or lift to know the upfront cost without surprises.

We are currently staying at the resort and are very impressed. The food is great. There is lots of selection and enough restaurants to pick from that even the pickiest eaters will find something to eat. There’s lots of activities for both kids and adults that run most of the day. We were also surprised to find the kids club is big and indoors. We didn’t find much information about their kids club when we booked. But they have a fantastic one!! The kids got their faces painted there yesterday! All the staff are genuinely helpful and work very hard to make everyone’s stay both fun and relaxing. The nightly entertainment is well thought out and enjoyable. We definitely plan to stay here again next year!

Friendly and helpful staff. Reservable restaurants and buffet. We found the food very good Reservations were needed to be made every day for all except the buffetFresh painted rooms. New doors and windows. Older appliances ours worked well.

Location was great! The rooms were fine and clean. We loved loved loved the beach guys. Ivan and Rodi were amazing concierge for the hut chairs and Albert and Benjamin were quick with the drinks! My only complaint is the all inclusive rules were loose and not clear. One night we were told we couldn’t go to a restaurant because we didn’t make a reservation (even though the restaurant was half empty) but the next night we were a little late for our reservation because of an excursion and we were told they gave ours to another family who didn’t have one. And make sure you have your towel cards when you check out lol. Also we had a really hard time getting water for some reason. Other than that, for the price, it was a very nice option.

Room and property beautiful and clean. Friendly staff. Beach cleaned of sargassum nightly but it comes back quick so best to go in morning. Limited seating around pool as people wake early and throw towels all over the chairs. Limited food options and general concern for unsafe food handling and lack of hand sanitizer to encourage patrons to wash prior to partaking in buffet. My family got sick from food one by one throughout the week which made the trip less than desirable.