Melia Casa Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.6
  • Rooms 4.4
  • Service 4.4
  • Value 4.2

354 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family vacation. My room is 2717

????? ? on Jun 14, 2025

Everything is very good! Food is perfect! Beach is clean! Barmen are perfect - Jony, Oswaldo, Bryam, Fernando, Gabriel!!!!!

TripAdvisor users rated this property 5 out of 5

Bar service

Anais Z on Jun 14, 2025

Service bar was excellent, 100% recommended , we tried tequila , margarita maracuyá and ojo rojo . Bartender was awesome giving us snacks

TripAdvisor users rated this property 5 out of 5

Experience at the Melia casa maya hotel in cancun. Which was a great experience and great food too.,.

Fernando L on Jun 13, 2025

Great customer service, especially at the restaurants. Cape Nao is really good at the waiters are the best. Great food. Amairani was the best waitress.

TripAdvisor users rated this property 5 out of 5

Best family place with young children!

Sandra L on Jun 12, 2025

Best place we could have gone with a four year old and a six year old!! Oscar, our waiter, took care of us even with tired kids like we were royalty. The suites are huge and beautifully decorated. There was a fridge and coffee maker, but the bar in the lobby made great espresso. We would come back in a heartbeat. Itzel, Miguel,Vincent, and Oscar made this a FABULOUS vacation.

TripAdvisor users rated this property 5 out of 5

Melina casa maya with kids

Chandler E on Jun 12, 2025

We really enjoyed our experience at this resort. I read some mixed reviews and was nervous but our experience was perfect, especially for the price. There’s 2 restaurants for reservations, the steak was our favorite, we enjoyed the filet. The buffet was great and we were able to order hamburgers and hot dogs from. We constantly requested Oscar from the restaurants (he’s there breakfast and lunch). He really went above and beyond. Cristano and Ian from the bar were phenomenal also. If you want to explore some local places and shops we loved supermarket 28 and the puerto cancun mall. Be ready to bargain if you go to supermarket 28, they also have affordable hair braiding. The kids loved the pools and water park and pools, as well as the. Nightly entertainment. I don’t have any negatives to mention.

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