TripAdvisor Traveler Rating

Ivan, the pool concierge, here at Casa Maya is excellent! Very attentive, checked back often, and had our beach chairs and towels ready and waiting for us. Although I did not eat at the buffet, the food at restaurants Casa Nostra (Italian) and Cape Nao (beach) was delectable! One evening had a private grilled seafood dinner on the beach which was also excellent. Our favorite water was Andres. And, Abner, a Level Concierge, was very knowledgeable and always helpful and very personable, therefore, added to the experience. The spa was also excellent! Carmen provided a top notch facial and Suency gave the best deep tissue massage I’ve ever had!

Wonderful hotel, beautiful large beach, clean rooms, and good food. At all the hotel is wonderful. We sincerely recommend this hotel, especially for families with children. We want to thank very much Noemi, for fulfilling our wishes and making our stay at the hotel wonderful, and Francine for talking with us and providing valuable information as soon as we appeared in the hotel lobby. Ivan was always helpful by the pool, and the bellboy Pedro was kind and had a sense of humour

We had the best time staying at Melia Casa Maya. The entertainment staff deserves 10 stars. From tranquil beach yoga to exciting pool basketball the activities were amazing. The staff was very engaging. It is obvious they really love what they do. Our kids loved the foam party. We also loved the variety and professionalism of the nightly shows. They were amazing g! On top of all the fun activities the water park was awesome. The lifeguards did a great job of keeping the kids safe and having fun. We can’t wait to go back!!

We had an overall great experience at the hotel. We found the Grill Restaurant to be very busy and chaotic compared to the other two which limited the choice and after twelve nights it did start to get repetitive, saying this the food we had was served very quickly and the staff in all restaurants were exceptional and vey attentive. We had a The Level Sea View Suite which was massive and a great space, the original one we were given didn’t have a balcony, however, this was resolved on our first night and reception staff worked to make sure we were happy. The concierge team were brilliant and we were able to secure dinner reservations where we wanted to. The pool staff were incredible! Huge shoutout to Rodi and Ivan, the pool concierges, who made our visit seamless and enjoyable. From remembering our names to helping with loungers, drinks, and food, their service was outstanding. The Level had a room where you could go between 12-5.00pm, this was so under utilised and needs to be promoted a bit more and have a bit more atmosphere, We went a few times to lunch, the whole time we were there it was just us two, no music, atmosphere or anything and felt more people would use this if it was open longer maybe. No alcoholic drinks and a small Buffett. The Level Concierge were very helpful, shout out to Patti and Isa who were at hand to help with anything we needed, such was meal reservations and late check out. The entertainment team worked their socks off too and there was always something going on for everyone to participate in if you wanted to. Beach was lovely and clean as was the hotel, no litter or mess anywhere and the staff took pride in their work and were always cheerful As I said at the beginning, overall our visit was a great one and we are pleased we chose to stay here.

We just spent a 2 week family holiday in Melia Casa Maya Cancún. The hotel is a great size, it’s comfortable for everyone, it never felt crowded. Service was fantastic throughout: from the bars, the restaurants, the beach and pool drinks service as well as the kids club, waterpark and daily entertainments programs. It’s very clean and well organized in all areas. I would highly recommend staying here. If there was anything to improve at all it would be having more Mexican food options and less western food options. The food was good quality, I personally would just prefer to eat local food when I’m on holiday rather than food I can eat at home. (Meat, Steamed Veg and Potatoes/Rice) I would also have loved to see a smoothie bar here. I love it in other hotels and I think that was the only thing missing from this one that I would have liked to have seen.