Melia Casa Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.6
  • Rooms 4.4
  • Service 4.4
  • Value 4.2

1159 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Experience

Kim L on Aug 08, 2026

Eric at casa Nostra was great! Attentive and helped celebrate our daughters birthday early

TripAdvisor users rated this property 5 out of 5

Amazing restaurant Italian

Yana A on Aug 08, 2026

The best service the best restorant Italian at Melia Casa resort !!! Special thank you for Alfredo Abigel and Rene !!!! The best service ever !!!!

TripAdvisor users rated this property 5 out of 5

Melia Casa Maya family friendly!

David L on Aug 05, 2026

Have to say that this all inclusive has surpassed my expectations. It feels small at first but for my small son and teenage daughter turned out to be the perfect combination. The rooms are good but who comes to stay in a room right? The beach is perfect for the kiddos. However the only downside is that the pool this time of the year remains HOT so it is not refreshing if you’re trying to cool off. Now here is where we have surpassed expectations. The staff everywhere have been welcoming and forthcoming to assist with a smile on their face. And the best part has to be the food! The buffet for breakfast is delightful! The other restaurants are great shout out to Nelson in the Mediterranean restaurant great service and attitude. But Casa Nostra takes the cake. THE FOOD! The food is insanely good and I come from NY. So I know my food, huge shout out to Rene, Fernanda and Luis the chef. WOW great great job. Food is immaculate here. We would gladly come back here just for this restaurant. Thanks again for the hospitality.

TripAdvisor users rated this property 2 out of 5

Terrible Check-in

rigomiller (Houston, Texas) on Aug 05, 2026

They charged me more at check-in. The check-in person M.J. was rude and unwelcoming. She did nit explain any of my "Level Privileges." I never received towel cards. And my room was wrong. But the rest of the service staff was amazing. The servers are world class.

TripAdvisor users rated this property 5 out of 5

Great experience

Bilaal H on Aug 04, 2026

We had exceptional service from Dylan and Argenis from Cape Nao. Highly recommend!

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