TripAdvisor Traveler Rating

A nice hotel, which has a lovely beach but unfortunately the seaweed issue is really bad so you can't really access the beach and the smell is awful. The workers try really hard to clear it but there so much that they can't. The hotel staff are very friendly and they are always smiling and happy. The hotel and the grounds are very clean. They will ask you about upgrading to the privilege package however in my opinion it's not really worth it. The only thing added is a butler service, a slightly bigger room and one extra restaurant. The hotel room are big, spacious and comes with everything you need, they even have free room service from 11am to 11pm which is a bonus when your to hangover to move.I really liked the fact we had dressing gown/slippers, steamer, and umbrella, which comes in handy when it's rains unexpectedly. The mini bar is stocked everyday and the rooms are cleaned daily. There are two big swimming pools and lots of subbeds, however I would recommend putting your towels down early to secure a spot. The drinks on the all inclusive are 10/10 very tasty and not watered down, lots of variety to choose from. They have a swim bar up bar which is a nice touch. The reason I gave the hotel 4 stars and not 5 as the food was hit and miss. I'm a fussy eater but most days I would find something to eat. The Japanese was lovely and I would recommend. The Italian was ok and the French restaurant was nice but the portion was small. The buffet has difference cuisine every evening but I felt the food let down the hotel. Also bring your own sun cream and after sun before you travel, as we spent 45 pounds which I find ridiculous. There is a shop on site but super pricy. Change your money before you come as you will get better rate, although most of the time they want dollars. The entertainment was good, KENDAL is amazing host and a born entertainer. I would recommend the foam party they are lots of fun, the staff do lots of games and water activities. I would recommend doing the caterman boat trip, the water is crystal clear and you get to do snorkeling and visit island of murses which is beautiful. I booked with margarita but most of the reps will organize trips.

The resort was fantastic!! I always was the ocean 10 resorts are extremely clean!! But what you made this experience totally different was Kendall, he was a host organizer for all the events during the night and the activity pool!! he’s amazing and so charismatic!! we will definitely come back. This sure was small resort and absolutely enough for couples retreat.

This is our 2nd experience of the Mayan Dancers, they were amazing. The show was great! The food was excellent and our host Pilar was excellent! Would thoroughly recommend this experience. And not forgetting the chef and waiters, thank you.

Currently on Vacation. Enjoyed the Mayan Experience at Ocean Maya Royale, I highly recommend. Our Hostess Pilar was amazing along with our Waiter Alejandro. Pilar explained every dance done by the Mayan dancers. Before each entree. The entire Experience was great. The appetizers, main course and dessert were one of the best. Each and every single person that put on the Mayan Experience did and does a wonderful job. I would definitely do this again.

Best service ever the staff was amazing especially VIRI she truly made our stay incredible always so much energy! Really liked that there was always activities in the resort to keep us entertained. I participated in the wine tasting and everyday the aquafitness!