TripAdvisor Traveler Rating

Here now trying to eat dinner. Nothing open at main area except Japanese hibachi. AP says open but no ala carte which ap does not say. Trying to get to other resturaunt in the resort Waiting for a ride there. Husband has mobility issues. By the time we get there dinner service will be over. Hangry and not too happy with the service here. I know is "covid" times but really.... we are still paying top dollars for a resort with 50% service at most. Maybe clue people in to not come to dinner if you are not serving it. 3 resturaunts up here. None open to eat. Guess we do t need dinner tonight.

Great location, rooms are spacious and clean. Friendly staff work very hard. Entertainment around the pool area is fab, the team work hard throughout the day. Fab party vibe on one side and quite area on the other, best of both worlds ?? ... pool area is also clean and tidy. Restaurants are nice, in particular the Blue Moon and Sports Bar, main buffet restaurant also had plenty of variety. Evening entertainment was ok, could be better.

Our first time in Mexico and at this resort. I would give it a 9/10. The people are amazingly friendly and go beyond for you. Our room was in the privilege area of the resort. It was away from any noise and the furthest away from the beach. We didn't mind that as I love to walk and it was great exercise! The food was so good, each dinner was well executed. No complaints there at the restaurants. Only exception was the buffet, seemed to repeat a lot of the choices with added in some of what they were celebrating that evening. ( Caribbean or Mexican etc) Juan was our butler and he was very sweet. Although he wasn't feeling well he still was there for us. The bar staff ( Jorge,)in the lounge were funny and great. Made me lots of my special drinks I asked for. The weather was exceptional, the ocean was warm and we swam everyday for long periods of time. ( we are not pool people) overall feeling for this resort, we will be back to visit!! Oh and go visit the lagoon, a 15 mins walk left of the beach. ??

We stayed at Ocean Maya Royale between 12th and 26th November 2025 as regular customers, we didn’t upgrade to Privilege. Coming from Scotland, this was a great time to come for winter sun - 28-30° everyday, very little rain and some cloud coverage throughout the day but still great weather! The hotel itself was very clean, tidy and the grounds are extremely well maintained! The beach was so clean in comparison to the other resorts either side. We took a walk along the beach a couple of days in each direction and the contrast was very clear - Ocean Maya’s beach front was spotless, they have a very clear view out over the water as well, whereas the resorts either side had quite a lot of seaweed along their beaches and just didn’t feel as clean in general. Still a nice walk in each direction though and if you walk to the left, past Blue Bay, for around 15-20 minutes you’ll come to a little lagoon. It’s a nice little place and the water is extremely clear and has a little mangrove area. There are additional water sports available at the beach - jet skis, boats, kayaks, etc - which are all paid but the prices were pretty decent in our opinions. The hotel rooms were really nice and clean and very well maintained. We had no issues with our room at all. The only note I would make was that the water temperature could be a little cooler if there was other people in their rooms at the same time. Clearly just the water being used more frequently. But honestly, with the heat and humidity, it wasn’t actually that bad. The food at the hotel was really good for the most part. The a la carte restaurants were all great! Our favourite meals of the holiday were had at the Blue Moon restaurant - the short rib was unbelievable! Our favourite by a mile though was the Sushi restaurant! The teppanyaki was nice, but the actual sushi was so good! The beef tempura rolls were the best things we tasted the whole 2 weeks! I would also say, you need to be at the restaurant at 5:45 sharp to book your slot for the teppanyaki just to ensure you get a seating. With the time of year we were there we didn’t struggle to get a booking but I can imagine in high season it would be more in demand. The buffet restaurant was good and had a lot of choice, our only note as a downfall was the drinks service at the buffet. This was a bit slow. Some meals were absolutely fine, however, most meals we had at the buffet we were waiting a while for our drinks orders to be taken or for the drinks to come. Our suggestion would be to have a self serve drinks station with a soft drink dispenser, a beer tap and bottle of wine. This would alleviate the staff from feeling rushed to turn over tables and also have to get over to take drinks orders etc. The activities at the hotel were all really good but I would highly recommended booking as far in advance as you can as they seemed to fill up pretty quickly. We played beach volleyball a few days and that was really good fun. A lot of the night time activities weren’t as busy, I think k mainly because it was an older crowd that were there. We’re 29 & 32 but the majority of the guests were in the 40-60 age range, so with night time foam parties and white parties, it felt like the target demographic for these would be a bit younger. They were still good fun though. The only note I would have in general was that it would have been nice to have a more comfortable outdoor area to sit at night for a few drinks. The main area is all plastic chairs and tables which is fine, and you could sit in the lobby area on the couches etc, but it would have been really nice to have some outdoor couches/comfortable seating just for a nicer setting to relax. That’s us just being a little picky though. All in all, we had a great time at Ocean Maya and would definitely recommend it to anyone else looking for a beach front getaway in Mexico. It was a good mix of luxury and relaxation but not too snobby.

The hotel and beach was so beautiful. The service was excellent! Everyone was so nice and accommodating. H10 really takes care of their members. We want to go back to the HOTEL MAYA ROYALE the next trip to Mexico.