Had the best time at Ocean Maya Royale celebrating my 30th birthday with 6 friends. Everything was amazing. The staff were so friendly and went the extra mile no matter what. The entertainment team were great and brought so much positivity to the resort. Arturo and Kendall in particular were amazing as well as the rest of team blue. We will be back ??
Feb 23, 2024
Love the resort. We have been there 17 times. All of the restaurants have a great variety. Love having the theme menu at the buffett. I wish they would add more loungers and umbrellas to the pool area. Going in March 2024. Hoping for more umbrellas.
OMR Feb 2024
Feb 23, 2024
The staff are what make this resort so great to come back to! This was my second time and my wife's third time at the resort, the staff remembered us by name. The Blue Team brings the fun and energy during the day. Andrea and her staff of Julio, Arturo, Vierly (Chicky Baby) and Adele put a smile on our face daily. The pool bartenders are great as well! Eber, Miguel and Young Johnny are the best in the biz. Octavio in the lobby bar always greeted me by name and a smile.
Will not be back
Feb 19, 2024
Our stay at times was less than expected. The different levels of the floors caused a huge problem. I fell off one of their steps injured my hand quite badly.l saw a medic who wrapped it for me but the bandage was a little small and the wrap did not stay which it kept coming off. I did my best to keep it on. Apparently it was not enough l found out at checkout (more to add at checkout). Out of a party of 7 all of us fell very sick at different times (alcohol was not the cause). 4 out of the 7 smoked we lucked out to be close to the only smoking area only problem was there was only one ashtray so l brought what was what l could use as an ashtray only problem l forgot to empty it before I brought it back to the room that resulted in a letter left at our door reminding us we weren't allowed to smoke in room or deck. Now it takes us to checkout? We were told we had an extra blanket charge of 1700 ( $ 120.00 ) what the hell? It turns out l bled on the sheets ( the size of a dime ) when my bandage came off. My husband and l were dumbfounded. Then he wanted another charge of 1500 for the ash tray l had in our room stating it caused their staff of infection . We were so angry and refused to pay. He decided we could pay 50.00 and had to pay it in order to get our pass for our shuttle to airport???? Will not be back. Another thing the resort looks nothing like the pictures.
I think it is creepy to know that your room is being photographed @
Feb 19, 2024
Food average, 4 /7 of our group sick. There was a wedding at the same time on the resort, they were allowed to be loud and rude, and infringe on everyone else's rights to enjoy their time. The entertainment is at par, some very enjoyable others lack luster. The activities were disappointing, arts and crafts, twisted thread bracelets and paper valentine's. Most activities seem to be geared for college students. The resort floor is very uneven, many steps/levels. Not great if you have mobility issues. Our friend missed a step off the exit of the coffee shop one morning on her way to a massage. Peeled the skin off the back of her hand. Very poor first aid provided at the resort. Very loose little gauze sleeve holding a small pad. During the night night there was some bleeding on the bed sheets. The housekeeping staff took photos of the stains. At check out they were forced to pay for the sheets. Never in my life have I ever. We will never stay at this resort again. Beautiful beach though, beach party with no open bar? After 10, you must walk all the way back to the lobby for a drink.