TripAdvisor Traveler Rating

This is our first time @ H10 brand. Stayed on the privileged side and it was just okay. If this is your first trip to Mexico it is an adequate Resort. The steakhouse was fantastic. The rest of the food was very average including the buffet which was below average. For $1,200 to $1,300 a person you could find a much better place to be honest. There are only two pools. There is no food service near the pool other than a very sub par Mexican restaurant. The beach area is very nice, however, there is little to no wait service on the beach. The 2 rooms we stayed in on the privileged side were very average and have many places where "repairs" have been made. I would rate this resort around a 7. If you have stayed at other 5 star resorts you are not going to be thrilled or impressed here unfortunately.

This resort was phenomenal! The entertainment staff made our stay magical. Jules went above and beyond to make sure everyone had a wonderful time by being kind, enthusiastic, and welcoming. The room was very comfortable, and had a mini bar which made getting a drink of water at night highly convenient. The beach was beautiful and super clean. The resort had something for everyone, whether you want to have fun or just spend some time relaxing. Highly recommend this place!

Had this been our first experience of AI 5*(?) Mexico, we would have said, 'it was okay' however, it was not. Check in, as a first impression was poor. We were led to some seating in reception. After waiting for 15 mins we approached the desk and were given a very luke warm greeting, given the rules of the hotel and were told to scan the QR code where we could find all information about our stay. The room Clean but very dated, half sized wardrobe with 10 hangers and 4 small drawers for 2 adults for 2 wks is totally inadequate. Bed was big and comfortable. Bathroom was fine, visible repairs had been carried out, mismatched tiles and paint. I would have preferred a stardard iron, especially as I stored most of our clothes in the cases but an upright steamer was provided. Food This is where the real disappintment hit. There is no facility to book a table in any of the restaurants unless you pay for Priviledge upgrade, you have to join a queue and hope that they can fit you in, we were not lucky which left the buffet. This was our 5th trip to Mexico, we keep going back because the AI we have experienced has been phenominal, not so here. There was a lack of variety / quality for those of us that had no other option but to eat here. We decided to bite the bullet for our second week and paid £500 to upgrade to the Priviledge package, this did not include a room upgrade. Please don't ever do this. It entitled us to book the restaurants using the app which never worked, a Nesspresso coffee machine and access to the priviledge beach and lounge. Serive was extremely slow. The Restaurant food, with the exception of the Japanese food, was uninspired and actually not very good. Plus side. The staff are amazing and work really hard to ensure you enjoy your holiday, restaurant staff, the entertaintment team, domestic staff and special mention to the ground staff because the Hotel complex is beautifully cared for and a pleasure to be in. The beach could use some TLC, never saw anyone tending or picking up litter/fag ends as we have seen in other resorts. Disappointing Hotel massively propped up by a fantastic staff team. Sorry but won't be back.

comida deliciosa y camarero atento y profesional Jose Antonio Pech Chan - best Waiter ever?? delicious food?? smiling staff ?? clean, smells, colorful ?? high level service (Jose Antonio Pech Chan) ?? cultured people staff ?? well-maintained resort ??

Such an amazing hotel with stunning location on beach. The entertainment and hospitality is amazing. The layout of the variety of restaurants and different cultures to enjoy. Plenty of places nearby for people to enjoy and visit