TripAdvisor Traveler Rating

Moises and the activity team were so nice and fun. We missed the shirt tye dye class and he went outta his way to remember us and make sure we got to do one later in the week of our stay. Also got to play volleyball with him and Marianne. So much fun and can’t wait to come back. The bartender Ebar was also our favorite. He deserves a raise and we’re so thankful to have an amazing and trusted bartender. Food was also fantastic. The waits for food at the restaurants can be long but it’s well worth it. The buffet is stellar. Some of the best we’ve ever had.

Super Friendly Staff! Huge shout out to Kendall - his energy, enthusiasm, kindness and ability to remember your name after meeting you once are just a few of this amazing person’s invaluable traits! He is a superstar! He made our trip!

Visited Ocean Maya Royale to enjoy a child free vacation for our first time in Mexico. Had a blast! Rooms were clean, food was great with lots of variety between both buffet and restaurants. They had lots of activities both on resort and off. Beach was cleaned every morning. Although the real selling point is the amazing staff. We enjoyed bracelet making and aquafit with Kendal, who keeps the energy high it doesn’t even feel like a workout. He’s an absolute gem and we can’t wait to go back to dance with him next year! Manuel we visited everyday for lunch at El Charro, he suggested great drinks and friendly service! Had a laugh with us nearly everyday! Alfredo helped us out at La Hacienda. He greeted us every morning with a smile while visiting for breakfast. Will definitely return for our next Mexico getaway from the amazing staff alone, the good tacos and foam pool party just put it over the top! The silent disco with friends made at the resort was also a blast, other guests were very friendly, met people from all over the world ??

Alejandro, Moses, Gustavo, Viri and Margerita made our trip one of the funnest we've ever been on. Along with every one of the service, maintenance and cleaning staff. Can't wait to go back.

Beautiful resort and people. The pool and beach were excellent. Viri and Moses were always so happy, energetic and inclusive! We can’t wait to go back.