TripAdvisor Traveler Rating

The entertainment by Gustavo and the other peers are plain amazing . So friendly and always brought a smile to anyone's face ??

We stayed for a couple of nights at Ocean Maya Royale as Privilege guests. Overall, our first impression was good, but there are a few improvements worth mentioning. The hotel is located directly on the beach and offers a private beach area along with two large pools: one party pool and one quieter pool. As Privilege guests, we also had access to exclusive areas at both the beach and the pools, which was a nice extra. The quality of the food was very good. The Privilege restaurant for breakfast was excellent, and the specialty restaurants were also very enjoyable. However, the service experience was somewhat inconsistent. Some staff members were very kind and welcoming, while others seemed less helpful and sometimes even a bit grumpy. Our butler service was great, but especially some bar and restaurant staff did not always make us feel very welcome. In addition, the rooms feel a bit outdated and can be noisy. We often heard slamming doors and noise from neighboring rooms during the night and early morning. The rooms also do not include a smart TV, so streaming services like Netflix are not available. All in all, we would recommend taking the Privilege package because the extra perks are definitely worth it. However, the hotel does not fully feel like a true 5 star resort when it comes to the facilities and overall level of service.

We had an amazing time! The staff are so wonderful. A special thanks to our butler, Juan, who was very helpful throughout our stay. Eber was my favorite bartender!!

Superb all inclusive hotel with excellent service being the highest quality. Everything here is excellent- from the food in the 5 restaurants to the coffee and ice cream shop. In the Hacienda buffet restaurant the star performer was Miguel who helped show us the way to make some delicious cocktails and he provided us with a service at the higest level.

Everything at Ocean Maya is fantastic- the staff, the service, the accommodation, the facilities, the restaurants and the food is just of the highest quality. The hotel has a coffee shop and ice cream parlour and being all inclusive all the drinks are amazing especially the cocktail of the day ! We must mention Miguel in the Hacienda buffet restaurant… his excellent service and advice with making cocktails was so good … he served us 3 amazing cocktails. Well done Miguel - it was a pleasure to meet you !