TripAdvisor Traveler Rating

Had a blast at a small resort. Rooms were pleasant with good AC, nice variety of activities, food better than expected (especially enjoyed the Mexican resto), and animation staff was very friendly and engaging. Yes, there was algae on the beach (pretty common in the gulf it seems), but the staff was working pretty constantly to keep it tidy. Shout out to animation staff Moises, Viri, Susy, Gustavo for getting us involved in the games :)

Great resort. It would even be better if they put pickleball lines on the tennis courts. That would be great!

Francisco is amazing he gets a five star from us!

We enjoyed our week-long stay (about $3000 on Expedia), and found the resort pretty, well kept, with a beautiful, groomed, clean beach. Positives: The Italian restaurant, which had delicious choices in a semi-open air setting, Mexican restaurant and pool side pizza were great. The buffet had plenty of variety. There were plenty of activities which you could escape if you preferred to just chill. The rooms were clean and roomy, tons of hot water and super comfortable beds. Drinks were great! Delicious prosecco! Negatives: The resort was probably fully booked as there were lines for all meals and it was hard to get into the a la carte restaurants, and it was difficult to get a beach or pool chair after breakfast. The pools were unheated and a bit too chilly for us, during an unusual cold spell while we were there (although plenty of guests were enjoying)! There are private sectioned-off pool areas and beach for prestige guests which were almost empty. One of the deciding factors for us in choosing a resort was the "free" airport transfer. That worked well on arrival, but a 3am pick up for a 9am flight didn't work for us, so we got a taxi. I'd definitely return.

We just returned from an 8 day Privilege vacation here. It is a very nice resort. The grounds are absolutely beautiful, well-groomed and clean. The entertainment staff were great. We had a blast with Susana and Viri. Those girls know how to have a great time. They work so hard to make sure everyone is having a great time at the pool. In the evenings all the crew were running around making sure everything was just right for the night time entertainment. The food was good. We ate several times at the buffet and it was equivalent to every other buffet I've ever been to. We had supper at all the other restaurants and we really loved the Japanese Steakhouse the most. YUM. The lobster meal at Blue Moon was great too. We especially loved the different flavor of butter pats that were offered for the rolls. Whoa, super yum. We enjoyed El Charro for lunch a few times while having a pool day. The pizza stand was tasty, convenient and handy but we got tired of that real soon. That is one of our biggest "complaints" is not enough food options down by the pool. We have been to resorts that have little food stands pop up at lunch time and we loved that. Just a little variety would be nice. The bartenders were all wonderful. They were playful and polite and fast. We appreciate that. The location of this resort was a little undesirable for us. As we had to get a taxi to go into Playa one day at $65 round trip and then again to go into Cancun for our catamaran tour. We prefer to hop on a cheap bus than pay the elevated taxi prices. Our room was fine. Nothing spectacular but comfy. The way the grounds are laid out, you either have to walk a long ways to the pool/beach or you have to walk along ways to the main lobby area depending on where you are staying. That's fine, just the nature of the set up. Our maid was PHENOMENAL, she was so attentive. Gave us turn down service each night and restocked the towels and wash cloths every time she was there. We never had to re-use or ask for additional towels. Absolutely no complaints what so ever with her/them. All in all, a fabulous resort with wonderful staff. Take a moment to get to know them and tip well (they work hard and deserve it) Just a few complaints or suggestions we had are: the pop up lunch options and the loungers at the party pool are horrible.