Overview
Located in Playa del Carmen, the all-inclusive, adults-only Royal Hideaway Playacar is a AAA Four-Diamond resort that effortlessly blends world-class service and luxurious accommodations. All 201 rooms are elegantly appointed and feature 24-hour room service. Relax around one of six pools or beachside. Indulge in treatments at the full-service spa. Enjoy sumptuous cuisine at six, à-la-carte restaurants from Mexican fare to Thai foods. At night, stroll down La Quinta Avenida for shopping and live entertainment.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
Amenities
Pool & Beach
Ventanas Lounge Bar
Pools
Pool & Beach
Main Pool
Pool
Ventanas Restaurant
Ventanas Restaurant
The Grill Restaurant
The Grill Restaurant
Azia
Location
Reviews
TripAdvisor Traveler Rating
Wonderful Trip
John C (Denver, Colorado) on Dec 06, 2025
We have been to the Royal Hideaway 14- 15 times and obviously we really enjoy the experience and keep coming back. The highlights of the trip vary from one time to the next, but this recent visit ranks among the best. This was due in large part to Gabriella (Gabi), the concierge of building 23 where we stayed. She was absolutely wonderful. It was clear from the start that our enjoyment of our time at RHP was her top priority. As with any older property, there were a few minor issues with our room. Gabi took these repair requests cheerfully and oversaw the repairs personally and almost immediately. This has not always been the case in the past. Dinner reservations were sometimes a challenge, but Gaby persevered and got us what we wanted at the times we requested. I could go on, but I mostly wanted to thank he for one service above and beyond. Shortly before our trip, a close member of our family - our Golden Retriever- passed away, and it was very difficult. We mentioned this to Gabi , and when we went to dinner the night of Día de los Muertos, we found an elaborate shrine to him that Gabi had made. It was touching to say the least. This is the sort of attention and caring that we have come to expect at the Royal Hideaway, and this is why we keep coming back. The place is not perfect, but it is very good. The people are what really counts, and they are awesome.
37th Visit, Headed to 38th!
Amy A (Floyds Knobs, Indiana) on Dec 05, 2025
We’ve been to Royal Hideaway Playacar 37 times, and our July trip was our favorite yet. The staff were fantastic, better than ever. We want to give a big shoutout to the Beach and Pool team, along with Ocativio, Jesus Argello, Adriana Perez, and Monserrat. Their kindness and attention really made the week extra special. We stayed in the presidential suite and loved it as always. The food was the best it’s been in years, definitely a step up from our last five visits. Every meal was delicious and beautifully presented, and you could tell how much pride the chefs and servers take in what they do. Our only small wish is that the hot tubs would get fixed and that the main pool was heated, especially in the cooler months. Even with that, we had such a wonderful time that we’re already counting down to our next stay. We’re heading back on Sunday, December 7, and can’t wait to see the newly refurbished private pool. It feels amazing to know we’ll be returning to our favorite place, and we couldn’t be happier to hear that the beach is sargassum free. After 37 visits, Royal Hideaway continues to surprise us in all the best ways. The stunning beach, beautiful grounds, and outstanding staff keep us coming back again and again.
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