Royal Hideaway Playacar
Playa del Carmen, Solidaridad 5.0
Overview
Located in Playa del Carmen, the all-inclusive, adults-only Royal Hideaway Playacar is a AAA Four-Diamond resort that effortlessly blends world-class service and luxurious accommodations. All 201 rooms are elegantly appointed and feature 24-hour room service. Relax around one of six pools or beachside. Indulge in treatments at the full-service spa. Enjoy sumptuous cuisine at six, à-la-carte restaurants from Mexican fare to Thai foods. At night, stroll down La Quinta Avenida for shopping and live entertainment.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV

- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV

- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV



Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
- Elevators in main building
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
Type | Amenities | |
---|---|---|
Allegria Bar | Bar, Lounge | |
Las Ventanas Lounge Bar | Bar, Piano bar, Restaurant bar | Live music |
Teatime | Bar | Open air |
Deck Bar | Bar, Beach bar | Open air |
Check-out time: 12:00 p.m.
Wi-Fi
- Lobby
- Select public areas
- Room
- Throughout the property
Internet
- In room wired
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Las Ventanas | À la carte | Gourmet | Dinner | Dress code, Reservations required |
Spices | À la carte | Caribbean, Mexican, Seafood | Breakfast, Dinner, Lunch | Reservations required |
Palazzo | À la carte | Italian | Dinner | Dress code, Reservations required |
Azia | À la carte | Asian | Dinner | Dress code, Reservations required |
The Grill | À la carte | Grill/steak house | Dinner | Dress code, Reservations required |
The Deck | Snack bar | International | All day dining |
- Rooms: 201
- Built in: 1998
- Renovated in: 2016
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Yoga
- Beach front
- Public beach
-
24 hour all-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Jetted pools: 1
- Outdoor pools: 6
- Bottle service available ($)
- Cabanas: Included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site ($)
- Watersports centre: on site ($)
Other sports
- Aerobics: on site
- Bicycles: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry facilities available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)

Pool & Beach

Ventanas Lounge Bar

Pools

Pool & Beach

Main Pool

Pool

Ventanas Restaurant

Ventanas Restaurant

The Grill Restaurant

The Grill Restaurant

Azia
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Nice Location but need Renovation/Upgrade
oty694lml2 on Jan 31, 2025
this hotel need many upgrades and renovations in order for it to keep a 5 stars rating. The amenities are out-dated with bedsheet, shower head, vanities rusted, old, dusty especially the ceiling fan. The property is not equipped with handicap friendly given that most of the guests here are senior citizens. The food, which claim to be a-la-cart and tasty are just average with all restaurant always full. The buffet need to have more option or at least upgrade in term of presentation, options or else it is not a true 5 stars rating hotel at all compare other hotels in the area
5th Time to Royal Hideaway
Brian C (Westerville, Ohio) on Jan 31, 2025
If you are looking for a quieter resort with great people, great service, and a beautiful location, Royal Hideaway is your place. This was our 5th time to this resort. It is smaller than a lot of the other resorts. But we are looking for something a little more low key since we are still actively working and don't need a resort that is high-energy 100% of the time. We are in our early 50's and love coming here. Other resorts have wedding groups that come and go throughout the week. Drinks are always good with plenty of variety. Note that we are not particular with our liquor selection but they have a good variety. Poolside and beach service is always fantastic. Entertainment team is always engaging. Rooms are in need of an update, but are clean. Resort grounds are always beautiful. Food selection is good. Note that the restaurants require reservations for dinner. The resort is just a great chill place to go for us in the middle of our Ohio winters!
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