All inclusive

Royal Hideaway Playacar

Playa del Carmen, Solidaridad 5.0

Overview

Located in Playa del Carmen, the all-inclusive, adults-only Royal Hideaway Playacar is a AAA Four-Diamond resort that effortlessly blends world-class service and luxurious accommodations. All 201 rooms are elegantly appointed and feature 24-hour room service. Relax around one of six pools or beachside. Indulge in treatments at the full-service spa. Enjoy sumptuous cuisine at six, à-la-carte restaurants from Mexican fare to Thai foods. At night, stroll down La Quinta Avenida for shopping and live entertainment.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

201

Rooms

Luxury Room
527 square feet
  • 1 king bed, or 2 double beds
Luxury Room
527 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Luxury Royal View
527 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
Luxury Royal View
527 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Luxury Relax Pool
527 square feet
  • 1 king bed, or 2 queen beds
  • No more than 3 guests in the room
Luxury Relax Pool
527 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Amenities


Location

Address
Av. Xaman ha, mz 6, lote hotelero 6, Playacar fase II, Playa del Carmen, Solidaridad, Quintana Roo, 77710, Mexico
Av. Xaman ha, mz 6, lote hotelero 6

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

Zero Communication or Accomodation

stevenmh1015 on Feb 24, 2024

Haven't even been here maybe 28 hours and it has been one issue after the other. When we first arrived we were given little to no information about the resort, its amenities, or even how to get to our room. We were simply told, " just go to the right". We finally made it to our room and noticed the lack of cleanliness in the jet tub, but didn't raise any concerns to management as we weren't planning on using it anyways. About an hour into our stay our room lost power. We informed maintenance and decided to go grab something to eat and then hangout by the beach with what little sunlight was left in the day. We came back to shower and get ready for our dinner reservation and as my wife is about to step in the shower, the power goes out again. I ended up going to the front desk to inform them again that the power was out in our room. They stated they would fix it again. Luckily the people staying next to us had seen the maintenance worker and they said they needed to replace the breaker. Not a huge issue, but would have been great for them to communicate this to us directly since we had physically walked to the front desk to inform them of the issue. The power ended up going out a third time before we left for dinner, but luckily they were able to replace the breaker by the time we returned from dinner. Next issue was the concierge or lack thereof. First, we understood we had to make a reservation for dinner. One would think you would simply call up the concierge using the phone within your room, but that was not the case. We called the concierge number at least 5 times throughout the day to no avail. Also, while there is supposedly a concierge for each villa, we did not have one in ours. We dialed zero and got ahold of what appears to be some sort of maintenance line, but they couldn't help us with reservations. We ended up having to do room service tonight instead of going out to one of the restaurants because they supposedly had no openings. What really irked me was we first tried to walk up and ask one of the restaurants if they had any openings and they clearly said no. When we went to the front desk to express our displeasure of not being able to go out to eat at one of the restaurants they claimed we denied taking an opening at said restaurant we had just visited. Oh, also, when we told them our fridge wasn't working, they claimed we had too many cans in there when they are the ones that fill the fridges!!! Just an absolute disappointing experience thus far for what's claimed as "luxury". I've had better experiences at LaQuintas in the middle of nowhere.

TripAdvisor users rated this property 5 out of 5

Wonderful resort

amollink10 on Feb 24, 2024

The resort seemed expensive compared with other Mexican vacations that we have taken. But I was very satisfied with the difference that extra $$$ made. This was our honeymoon. We will definitely return.

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