The Royal Hideaway Playacar Resort is a luxury hotel just for adults, the perfect option for couples seeking a short romantic break on the Riviera Maya. This magnificent all-inclusive resort also has luxury facilities, particularly its 6 pools, the spa and gym, as well as an endless range of sports. Whether in the facilities or on the idyllic beach in front of the hotel, guests have an immense variety of options to choose from, including adventure activities and water sports.
Royal Hideaway Playacar - impeccable service incredible stay!
Jul 05, 2022
We had an incredibly stay at the Royal Hideaway Playacar. We felt like we were at home immediately, and every staff member went absolutely above and beyond to help us out. We were especially incredibly impressed by Carlos’ service as a towel concierge, and aqua gym - Carlos was so fun and aqua gym was the highlight of my day every day. Alejandro’s service at Azia and during tea time, and Juan Gomez’s service at the incredible restaurant Spices were all above and beyond. Thank you for the best stay, we will be back!
Luxury beachfront all inclusive set in lush tropical gardens, excellent service
(Axminster, United Kingdom)
Jul 05, 2022
We have just returned from an eight night stay to celebrate our silver wedding anniversary and thoroughly enjoyed our first holiday abroad in three years.
We chose the Hideaway as it was set in tropical gardens fronting on to the beach and was not too large compared to other hotels (201 rooms). Playacar is a gated community on the Riviera Maya just ten minutes by taxi from Playa del Carmen. It felt very safe. The gardens are beautifully kept and quiet. The rooms are set in Villas through the grounds with approximate sixteen rooms per villa set on two floors with mostly garden views although the ones nearer the beach had sea views. We were in Hibiscus on the first floor with views of the gardens. Each Villa had its own Concierge to deal with queries and book you in to the five on site restaurants.
Room: it was decorated in a classic style with mahogany furniture and a huge bed (bigger than a UK Super-Kingsize). We had a large TV (we didn't use it), fridge, air con, safe, mini bar, large wardrobe, hairdrier, USB plug sockets by the bed, free wifi, iron and access to room service 24 hours. The bathroom was a bit old fashioned but the twin sinks and large walk in shower were fine. The jacuzzi bath jets looked like they had seen better days but we didn't need to use it anyway. There was a useful washing line over the bath. The balcony had comfortable seats and foot stools on.
Pools: the main two were near to the beach, a few minutes walk through the gardens from our room. There were plenty of sunloungers round them as well as bar service. The beach had sunbeds on also with a canopy to cover each pair. Bar service was also available here and this tended to be a quieter place to sit. From here you could watch the para sailing and also see Cozumel in the distance. There was a lot of seaweed which was piled up and cleared during the day. Fortunately there was a ridge of sand so you couldn't really see it from your sun lounger. Apparently the best time to go without seaweed is November to February. There were three other smaller pools dotted around the gardens too.
Restaurants: there were five restaurants to choose from. The Grill by the sea doubles up as the buffet breakfast and buffet lunch restaurant. In the evening it served fish, steaks etc. Spices upstairs did a la carte breakfast and lunch and mexican/caribbean in the evenings. The three more formal restaurants are in the building near reception on three floors. The top is Palazzo which is italian, the middle Las Ventanas, the fine dining restaurant (which we found a little bit too fussy food wise, my husband was not a fan of lamb shank in chocolate!) and Azia on the ground floor (Thai, Sushi and a grill where the chef cooks infront of you). All of these require men to wear long trousers, a collared shirt and closed in shoes. Ladies need to wear a skirt and blouse or dress. My husband was spoken to as he had closed in sandals at the front with a low back that were allowed on this one occasion (it did feel a bit like being told off in school and were certainly smarter than some other footwear which was allowed in!). ALL the restaurants need booking via your Concierge as you can't just turn up or book with the actual restaurant. We booked all our in one go on the first morning.
Breakfast: a full choice including fresh fruit, full continental, pastries, local cooked dishes, full english, made to order omelettes, bread, bagels, yoghurts etc. Very varied and enjoyable.
Lunch: a range of salads plus cooked food to order like club sandwich, burger and chips, some mexican dishes like fajitas etc. There was a choice of small desserts and cakes each day too plus fresh fruit.
Activities: there was a range of things to do like spanish lessons, bingo, cycle rides and my favourite, water aerobics each day at 12 noon led by Carlos. This was so much fun and made very enjoyable as Carlos got everyone joining in. There were free canoes to use but we chose to pay to do para-sailing which was operated by a little centre at the hotel next door (to the right as you look out to sea). It was $65 each if you wanted to pay by card. You were taken out by jet ski to go and pay further down the beach then by jet ski out to the boat, did the activity (about twenty minutes in the air behind the boat) and back by jet ski. An exhilarating experience and would recommend it. There is an onsite Spa too but we didn't use it (extra charge for the services there).
Wi-Fi: this was free and excellent. Even right down on the beach front you could still get it. Occasionally it dropped out when in the main evening bar (Allegria) which seemed in a dip but otherwise superb.
The evening entertainment was a bit hit and miss for us at Bar Allegria. The live Mariachi band on the Monday night were excellent. There was usually a DJ playing music from 11pm-midnight but some nights a gap between entertainment finishing at 10pm and the DJ starting at 11pm. We didn't go to the concert hall inside but there was something on in there on three of the eight nights.
Excursions: we chose to do the day trip to Chichen Itza (organised by Trailfinders who we booked the trip through). It was a long drive (about three hours each way in an air conditioned mini bus luckily!). We had a local guide who was excellent and explained a lot of the history of the site. A buffet lunch was followed by a swim in a Cenote (like a sink hole) which was a different and enjoyable experience. We did have to wear masks to enter the main building at Chichen Itza and also at the petrol stations we stopped at en route. We could also have vistied Tulum further down the coast but chose not to.
Playa del Carmen is the nearest town and a ten minute if that taxi ride. It was worth going and we went in the evening which was full of life, colour, loads of shops, street entertainment and lots of restaurants to choose from. The ferry to Cozumel goes from here too. There was a small shopping complex just across the road from the hotel which had a lot of tourist shops, stalls and a chemist.
We actually had a Vow Renewal ceremony on the beach organised before we went by the very helpful and capable Marisol. It was very personal to us and included the Celebrant, a canopy, flowers, a renewal certificate, our choice of music and a cake with our meal that night. Marisol was always quick to answer my emails to her regarding the ceremony too.
I must mention all the staff as every single one of them has obviously been well trained in the art of customer service, there were plenty of staff and even if you passed a member in the gardens everyone spoke to you which was a refreshing change. Special mention goes to Andres who cleaned and tidied our room every day, Marisol our wedding co-ordinator and Carlos the water aerobics instructor.
All in all we had the most wonderful stay at the Royal Hideaway and wouldn't hesitate to recommend it as an excellent all inclusive hotel (on the smaller and more personal side) set in beautifully, well tended exotic gardens close to the beach for a taste of Mexico and luxury. Thank you, Judith and Mark.