Overview
The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Access to the facilities and services of the Grand Riviera and Grand Sunset Princess Hotels
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Full bathroom with tub and double shower
- Hair dryer and lighted vanity mirror
- Safety deposit box (free of charge)
- Air conditioning
- Coffee maker
- 42 inch Plasma TV
- Satellite system
- Iron and board
- Mini bar (water, soft drinks, beer, stocked daily)
- In room Premium Bar
- Balcony / Terrace
- Telephone in room
- Pillow menu on request in Concierge desk
- Nightly turn down service
- Use of bathrobes during stay, 2 pairs of slippers per room
- 24 hour concierge service
- 1 water circuit at the Platinum Yucatan Princess Spa per adult, per week
- Discount on all spa treatments (single service items only)
- 1 special dinner
- 1 Princess beach bag
- Special amenities in room
- 1 International Buffet (breakfast, lunch and dinner)
- 4 a la carte restaurants without previous reservation (1 Italian, 1 Grill, 1 International and 1 oriental (Sushi/Teppanyaki)
- 1 Restaurant/Snack 24 Hour
- 1 Bar & Grill in the beach area
- 13 pools in the complex
- 8 Bars (including swim-up bars)
- Premium Beverages
- Fully equipped Fitness Centre
- Daytime organized activities and nightly Entertainment
- Club “La Salsa”
- Non-motorized water Sports (free use)
- 6 tennis courts
- 1 multiuse court (basketball, football, etc.)
- Introductory scuba lesson (1 lesson per person per stay)
- Baseball batting boxes
- Golf driving range
- Open trail for walking / running
- Wi-fi internet connection
- 24 Hour Room Service
- Club house
- Umbrella in all the rooms
- Private check in with cold towels and welcome drink on arrival
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Direct access to pool
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
Amenities
Tao
Skylights
Bar Plaza
Bar Plaza
Spa
Spa
Aerial view of pool
Pool
Pool
Restaurant Yucatan Buffet
Restaurant Yucatan Buffet
Lobby
La Bruchetta
Rodeo Grill
Rodeo Grill
International Restaurant
Disco
Location
Reviews
TripAdvisor Traveler Rating
Would not got back...
Alice S on Jun 07, 2025
Platinum Yucatán Princess All Suites & Spa Resort Google review summary 4.2 3,893 reviews 5 ? 4 ? 3 ? 2 ? 1 ? Reviews on other travel sites Priceline 7/10 · 82 reviews Trip.com 4.1/5 · 102 reviews ZenHotels.com 8.4/10 · 8,186 reviews Reviews Search reviews Alice Scott 2/5 5 minutes ago on Google We spent 7 nights at the platinum princess yucatan resort and this is my honest review. There is a lot to like about this resort, the resort itself is beautiful and the staff are kind and friendly. The pools are gorgeous and the beds and sun loungers are great. The resort is nice and quiet, we stayed in the platinum side and we never had to fight for a bed by the pool. The bars had lots of options and there were a good number of them around the resort. The food definitely left something to be desired. The buffet didn't have a lot of cohesive options and it was hard to get a balanced meal. The hot stations were great, the taco station and pasta station in particular were amazing but they weren't always available. There was a lack of vegetable options. The a la carte restaurants were a mix of great and not great. La Bruschetta and Aroma were great, the Japanese restaurant was not good. The tapanyaki was under seasoned and over cooked and the miso soup was inedible and gross. Rodeo Grill was bad the first time we went there, insanely slow service and most of our food was inedible. We gave it a second chance and it was better the second time. Now the real problem was that halfway through our stay they changed the schedule for the restaurants and two where closed every night. They didn't rotate it, it was just the same two open every other night. This was done without any notice to those of us who were already checked in. The schedule we were given was different than what the reality was. We understand we went during the off season but it was very frustrating. It was also a good thing the pools were great because the beach was unusable. We understand that seaweed happens and the responses to a lot of the comments left here about it are "it's seasonal and we can't control it" but these comments are from different points in the year. There are also neighboring resorts that manage the seasweed MUCH better and I have a friend who stayed at this resort a few months ago and they had a machine to help manage it that broke halfway through his stay. Clearly they have not repaired or replaced it. The sheer amount of it was insane and there was no attempt to manage it. The massive piles rotted in the sun and the smell was so bad you couldn't be near the beach. The entire resort smelled because of it as well. This resort honestly shouldn't advertise a beach. We went in June when it is very hot and the air conditioning just wasn't strong enough. Our room was hot at night and the thermostat wouldn't go below 22. We were told it is impossible for it to go below 22 gor individual spaces and to lower it they'd have to do it for rhe entire resort, but it was set lower in some parts of the resort so we were just not told the truth. Ultimately we had a good time but this is advertised as a five star resort and it just isn't. The resort shows some wear and tear, the conceirge team are not great, the food is definitely not five star and is not worth the cost to stay there. A side note, the spa was lovely, I was lucky enough to be treated by Mario twice and he was amazing.
Princess was a pleasure to stay in
Gina B on Jun 06, 2025
The hotel was amazing! Beautiful decor and a great ambiance. The food overall was great in all of the restaurants including the buffet. A little bit too much walking from the buffet from the main pool area and the room but kept us going. We received an upgrade with a jacuzzi in our room and in our balcony. Amazing entertainment crew with keeping us busy in the pool with games and with shows in the evening. A big shot out to the bellhop (Cristian and Enrique) always a pleasure to talk to. Very warm and friendly and always made great suggestions for places to go to.
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