TripAdvisor Traveler Rating

Meh, whole this place isn’t bad they try to squeeze every additional dime out of you that they can. Constant struggle with the language barrier, which is a bit to be expected but when you aren’t able to communicate what you need it really gets frustrating. They offer free wifi then harass you every time you try to use it to “purchase premium wifi” and make you login each time. When you purchase from the onsite store they refuse to give you change in anything but peso’s despite what currency you purchase with. Spend a large portion of the time begging for water as they allow you 2 bottles in your mini fridge. Not major but there are many places at this price point that DO NOT have these issues. In other words, choose the other place.

Nice hotel, food was good. Just too bad they are having seaweed problem at the moment. Friendly and helpful staff, Javier Reyes helped us a lot arranging transportation and shuttles

Me and my girlfriend enjoyed our stay so much! The food was good, the drinks were amazing, and the hospitality made me feel at home. Also Amaury was the best!

What a beautiful resort! From the minute you arrive right up til you leave, the most incredible staff are there to make your stay memorable. Flavio, the Bellhop captain, on his day off, got me a particular potato chip I had been wanting, & ensured they were brought to me. Israel, his personality just shines, always smiling, always there for you. Abi, the buffet manager expertly keeps a very large facility running smoothly, always (again) smiling, always everywhere ensuring everything is perfect. Lizeth, the hostess, greets everyone coming through the door, smiling, & guides you to your table. Alberto, undoubtedly the best server I have ever seen, is beyond amazing. He knew exactly what we wanted, took care of us, he even attempted to teach me a little Spanish! (Gracias mi amigo??) Over in the lobby, there’s Raphael, & I really want to give him a huge shout out, he was simply incredible. Aurelio, what can I possibly say that undoubtedly hasn’t been said before? He is the embodiment of customer satisfaction, the man sees what needs to be done, & he makes sure it happens. A million thank yous, Aurelio, you are my hero! Now for the resort. Gorgeous well kept grounds, beautiful pools, the staff never stop. It’s something to see. Our room was spacious, I loved the showers, & the housekeeping staff kept it spotless. The beach, well, yes the beach is a bit of a thing with the seaweed, but the crews are down there daily fighting with a relentless sea. As we flew out of Mexico, we saw the seaweed all along the coast. Stop blaming the hotel, they’re doing all they can. My apologies for this very long post, but I wanted to make sure I covered everything.

Great hotel. Great customer service. Great room. Israel is an awesome bell hopper. However beach is unusable. Seaweed everywhere. Food is good. Specially at the rodeo gril. The buffet also has a big variety. Pool right outside of room was an awesome choice.