TripAdvisor Traveler Rating

This is for 2 amazing servers we had at the Buffett. Morning was Jerumeel for our breakfast. He started off our morning with great service and our Mexican water( tequila). So sweet, professional and remembered our coffees and expresso the moment we sat down. Now dinner was the best with Salutiel. He was such a sweet, funny, polite man. And had my husband enjoying himself with great conversation. Happy Anniversary to him and his wife. I wish many blessings on these 2 men. And the food was he best…. God Bless

Javier Reyes - Bell Boy had awesome service and super friendly, makes the resort feel like home and makes us want to come back a second time! We had a great time, everyone is extremely friendly and takes care of you. Pools, food and rooms were fantastic

The staff was amazing. Especially *Enrique (bellhop, he's the absolute best!!)*, Bryon (buffet), Miguel (La Bruschetta), Leidy (beach bar), and Bruno (spa). They will go out of their way to help you any way they can. Always with a smile! We had issues (due to Expedia, and a change in our accommodations) that lead to us waiting an hour to get a ride to our hotel. However, Nexus Tours did what ever they could, and got us a private shuttle, which was lovely, at no extra cost of course. Our room was definitely not perfect, but we are aware that they are to begin renovations in the new year, 2026. The cost also reflected the room condition, so we can't complain too much. We got a heavy discount, but still felt like we were living in luxury. We absolutely LOVED the jacuzzi on the balcony! The food at the restaurants was exceptional!! OH! And the spa was absolutely fantastic! Can't say enough good things about the experiences we had there. Ask for Bruno, he will get everything set up for you. The overall facilities are lovely with lots of greenery and wildlife. High-end finishes and they even decorated for Christmas. Gorgeous lights everywhere, making it look even more magical. The beach is good. There are quite a few rocks and some seaweed, however, you can clearly see the sandy sections. Just swim to any of those spots and you're golden. Figuratively and literally ?? Cant wait to go back!!!! And it's all because of the lovely people you have working there! Thank you!! See you again!!

A pretty decent trip with several concerns that may affect my future return to this property: 1) A Bellman rom the sister resort Sunset Princess (same owners) - purposely made me wait nearly an hour for a return to Platinum Yucitan Princess because he said I ignored him. I actually was just waiting patiently for a ride in the Sunset lobby, as I’ve done many times before. He was angry with me because he thought I ignored him when actually I didn’t hear him with my Airpods on. Eventually he told me to go down to the lower level and wait at the ‘bus stop’. I told him I had knee and back problems and he said he didn’t care. I told him it was not very nice or good customer service and again, he said he didn’t care. 2) upon arrival at PYP, my room had unfinished maintenance work with dust and parts in the sink. I stepped on a small glass light bulb that fortunately didn’t break but the two pins in the end stabbed me pretty good. They offered me a spa certificate but it turns out it was just for the Hydro therapy circuit and when I tried to use it, they said there wasn’t enough time. 3) On my second visit to the spa, I was promissed the same therapist who was very strong and provided a very deep treatment. But a last minute change resulted in a different therapist who was less experienced and provided a very light massage, even though I asked several times for deeper / harder treatment. The hydro therapy was included this time and was quite pleasant. In fact the jets in the pool were far more effective than the therapist. 4)*** A MAJOR VIOLATION OF PRIVACY*** I asked for a late checkout and it was not an option so I scheduled the Bellman to grab my bags at 11:45 (they came and were great) But at 11:30 as I walked towards the bathroom before a quick shower, a maid used an access card and walked right into my room. There I was, completely naked as we stared ackwardly at each other. She apologized. The hotel took no responsibility for this which is the last thing I’ll remember about the resort. It’s very unfortunate as this is my third visit this year to this resort and from what I can tell, it has become less consistently great. There were many examples of great service not listed here but unfortunately, the negative stuff stands out more.

We will be back! Resort was very clean. Rooms were remarkable. The resort food was better than any other resort in Mexico we have been to. 24 hour room service was great. Never had to wait long for bar service. This resort put Christmas up on December 1. It was well decorated with class. Entertainment was fun and enjoyable. Could always find a cabana or pool bed around the pools. Staff went out of their way to make sure we were 100% satisfied. Staff were always happy and greeted you with a smile. Naomi Chuy, Concierge Supervisor went above and beyond to help us out. Please see her for any of your needs. Javier Reyes, Bell Boy will make it happen. He was always checking in and making sure we were happy. Then made our departure a breeze. We will come back again.