Platinum Yucatan Princess All Suites & Spa Resort
Playa del Carmen 5.0
Overview
The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Access to the facilities and services of the Grand Riviera and Grand Sunset Princess Hotels
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Direct access to pool
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
Amenities
- Grand Riviera Princess All Suites and Spa Resort
- Adults only
Type | Amenities | |
---|---|---|
Bar Plaza | Bar | |
Bar Lobby | Bar | |
Bar de Espera | Bar | |
Platinum Pool Bar | Bar, Pool bar | |
Bar Pool | Bar | |
Bar Sky | Bar | |
La Salsa | Nightclub | Dance floor |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Restaurant Yucatan Buffet | Buffet | International | All day dining | Dress code |
La Bruschetta | À la carte | Italian | Dinner | Dress code, Reservations required |
Rodeo Grill | À la carte | Grill/steak house | Dinner | Dress code |
Aroma | À la carte | Gourmet, International | Dinner | Dress code |
Tao | À la carte | Asian | Dinner | Dress code |
Skylights ($) | À la carte | Mediterranean | Dinner | ($), Dress code, Not included with all-inclusive plan, Reservations required |
- Floors: 2
- Suites: 472
- Built in: 2014
- Fitness centre: on site
- Spa: on site ($)
- Beach access
- Public beach
-
24 hour all-inclusive: Included
- Unlimited international and domestic drinks
-
All-inclusive: Included
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Outdoor pools: 11
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
Other sports
- Tennis courts: on site
Other activities
- Daily activities: on site
- Nightly entertainment: on site
- 1 multiuse court (basketball, football, etc.)
- Baseball batting cages
- Open trail for walking/running
- Business centre available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Wedding facilities available ($)
Tao
Skylights
Bar Plaza
Bar Plaza
Spa
Spa
Aerial view of pool
Pool
Pool
Restaurant Yucatan Buffet
Restaurant Yucatan Buffet
Lobby
La Bruchetta
Rodeo Grill
Rodeo Grill
International Restaurant
Disco
Location
Reviews
TripAdvisor Traveler Rating
4.0 Very Good
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.5
-
Service 4.5
-
Value 4.0
Not “Platinum” quality. Would NOT recommend. And I never write reviews.
Sarah R on Nov 04, 2024
I went with a positive attitude to this all inclusive adult resort. Thinking that platinum and quality, but it really didn’t. We arrived late, and our first encounter at the front desk was rushed because the girl said she was finished. We were checking in and she put a whole bunch of papers down and rushed through them and expected us to just understand the resort. So first impressions - not a good start. A staff member was kind enough to help with our luggage to our room and directly outside of our room front door was a big pile of poo. There are wild raccoons there, which we understand can do this. The staff member asked if he can go inside and call down to have it removed. However, no one did come because it was still there the next day. So we called down again. Absolutely beautiful rooms. The size is awesome. However, cleanliness was terrible, A contact lens was on the light switch, Hair was at the bottom of the shower, Watermarks were all over the nightstand, which was easily wiped off by me, which means the nightstands were not washed. The two courtesy drinking glasses in the bathroom that are turned upside down, supposedly cleaned, when turned over, you can tell that someone had been using that glass for there toothbrushes because of the toothpaste at the bottom of the glass. Did not have a functioning blow dryer so had to have it exchanged not once but twice. With regards to the staff, it was hit or miss. We had three amazing servers at breakfast lunch, and dinner, The rest couldn’t care less to check your table to see if you needed water or coffee, They were more worried about cleaning their sections, then serving people. For an all adult resort, it’s unbelievable that they don’t really have food at the beach, Whereas their sister resort next-door does. Their buffet area closes at 3 o’clock and all they leave out for adults or just hamburgers, hotdogs and nachos. The beach is sandy but the minute you go in the water it’s all rocks. I highly recommend bringing water shoes because the rocks are sharp slippery and you will cut your feet. This to me is not a five star resort and I wouldn’t recommend it to anybody. The only nice thing about this resort is that it’s quiet and not overly busy. The food is OK, but it’s possibly one of the smallest buffets I’ve ever been to at a resort. For the price, it’s not worth it. From a disappointed traveller.
Relaxing in paradise
jennmartinelli (Boston, Massachusetts) on Nov 02, 2024
The customer service is excellent, every single person we interacted with was kind, friendly, helpful, and gracious. Highly recommend the couples massage - Ana and Elena did an excellent job. And the resort itself is gorgeous. I couldn’t stop taking photos. It really felt like paradise.
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