All inclusive

Platinum Yucatan Princess All Suites & Spa Resort

Playa del Carmen 5.0

Overview

The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Deluxe Junior Suite with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite Swim Out
  • 1 king bed, and 1 sofa bed
  • No more than 3 guests in the room
Deluxe Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Platinum Deluxe
  • 1 king bed, and 1 sofa bed
  • Garden view or Pool view
  • No more than 3 guests in the room
Platinum Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • No more than 3 guests in the room
Platinum Deluxe with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe Swim Out
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 3 guests in the room
Platinum Deluxe Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Honeymoon Suite
  • 1 king bed
  • No more than 2 guests in the room
Honeymoon Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Honeymoon Swim Out
  • 1 king bed
  • No more than 2 guests in the room
Honeymoon Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Amenities


Location

Address
Prolongacion 5ta. Avenida, Mza 20 Lt 006, Playa del Carmen, Mexico
50 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Nice property, but service and food lacking

jlsigman4 (Chicago, Illinois) on Jul 06, 2024

Overall, the Platinum Yucutan Princess is a comfortable resort about an hour south of Cancun and one north of Tulum, so it's easy to get to historical sites inland and on the coast. We stayed in one of the swim-out rooms and it was lovely. The pool for our building was separate from the main pool which kept the water cooler and fresher feeling than some of the adjacent rooms. I enjoyed having a private patio that allowed immediate access to the pool, lounge chairs included. The walls extended out far enough to feel like you couldn't see/hear neighbors without the patio feeling cramped or dark. We were able to use a bluetooth speaker at a moderate volume and no one seemed to mind (we could hear others throughout the hotel at various times). Unfortunately, the service at the hotel really ruined the overall experience. Perhaps it's because we visited in the off-season, but the room service was definitely lacking. The room service food offerings were not great (like 10 items and they were all basically frozen/fried) and it took literal hours to receive requested items. We needed ice to keep pumped milk cold and, since there are no publicly accessible machines, we had to call and waited 2-3 hours at least once each day we were there. Just to get ice that we'd gladly get ourselves if we could. Requests for towels and mini bar refills were the same - sometimes they came right away, sometimes they forgot and we had to call twice more to get the items. I absolutely know they are busy, so it was never a big deal, but there's got to be a better system than every call being routed to the same one desk throughout the day. Additionally, requesting drinks without alcohol seemed like an affront to some of the staff here. I don't drink and every time I ordered something "sin alcohol" I was met with remarks like "Oh, so you don't want me to add in any fun" or "oh, so you want MAS tequila then" - no, none of those. I could see that every drink was hand-poured, so why was it so difficult to just not do that? Plus, why belittle me about it? At some point it felt like they were even a bit suspicious of me, like why is there a person here that doesn't drink at all? (we non-drinkers have friends who drink, duh lol). I was able to find a couple of super kind bartenders and other waitstaff who understood my requests and were really nice about it, so I knew where to go in most parts of the resort for a nice "blended limonada." The food was, as eloquently stated in many other reviews, "mid." The restaurants each served different cuisine and it is always in your best interest to order a full menu of items at each meal, as the portions were small. The 'gastro' restaurant was honestly the worst of them all. The portions were small enough, and the service slow enough, that we all still felt hungry after the meal. Definitely order from each course on the menu and prepare to spend about 1.5 hours in the restaurant for a meal if you're a group (or there's other large groups present). The buffet was probably the best, especially the areas where items were made fresh (there was a chilaquiles station in the mornings!). As always, you could order any beverage from waitstaff in every restaurant (including top-shelf liquor) and everything is included, so only leave a tip at the end. The activities were also a bit lacking. There were foam parties everyday in the main pool (and other water fun during the day) but all of that seemed to end promptly at 5p. One of the evening activities was cancelled due to rain and nothing replaced it, so there wasn't really much to do after like 8p. I do want to shout out the actors/performers in the theater, though! The "Burlesque" and Michael Jackson shows were really fun and the performers were delightful. The spa was wonderful. Longer treatments come with access to the hydrotherapy which was really relaxing. Would I go back? Absolutely. We paid around $1200 (via Southwest Vacations) to stay here in June for 5 days/4 nights. Definitely worth what I paid.

TripAdvisor users rated this property 1 out of 5

DO NOT BOOK OF YOU WANT ALL INCLUSIVE

Trip62654696460 (United States) on Jun 30, 2024

This resort is scary. On the app it says no reservations required for ALL restaurants except hibachi performance and Skylights. Then when you check the schedule of events on same app, it says reservation required, you cannot book through the app because the hotel says you have to buy a bottle of wine to reserve any table in the a la carte restaurants. Believe every single review below mine that offers an honest review of their experience. I’ve provided a photo of the blank screen when you click BOOK NOW.

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