All inclusive

Platinum Yucatan Princess All Suites & Spa Resort

Playa del Carmen 5.0

Overview

The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Deluxe Junior Suite with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Deluxe Junior Suite Swim Out
  • 1 king bed, and 1 sofa bed
  • No more than 3 guests in the room
Deluxe Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Platinum Deluxe
  • 1 king bed, and 1 sofa bed
  • Garden view or Pool view
  • No more than 3 guests in the room
Platinum Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe with Hot Tub
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • No more than 3 guests in the room
Platinum Deluxe with Hot Tub
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Platinum Deluxe Swim Out
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 3 guests in the room
Platinum Deluxe Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Honeymoon Suite
  • 1 king bed
  • No more than 2 guests in the room
Honeymoon Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Honeymoon Swim Out
  • 1 king bed
  • No more than 2 guests in the room
Honeymoon Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details
  • In room Premium Bar
  • Private check-in with cold towel and welcome drink
  • Discount on Spa Princess for individual services
  • One special dinner
  • 1 water circuit at the spa (per adult, per week)
  • 1 Princess beach bag

Amenities


Location

Address
Prolongacion 5ta. Avenida, Mza 20 Lt 006, Playa del Carmen, Mexico
50 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

An anxiety filled stay

Maureen1111 on Feb 20, 2024

Where do I begin? The only aspect I enjoyed about this stay was the weather. Firstly, our rooms stank of mold. The AC could not be adjusted, it was stuck at 22 degrees. The bed sheets were so scratchy not were they fitted so your sheets were everywhere. The mattress felt like what a child toddler would sleep in, it was that crunchy bedwetting material. Patio furniture was cheap plastic, incredibly uncomfortable. Our curtain was also broken so we had to wrap up our curtains a certain way every night. Our TV had a burnt out spot on the screen. Our body wash and conditioner were never replaced. The rooms are terribly sound proof. You could hear everything going on outside your main door in the hallways. People coming and going all night, I never got a good nights sleep. The bathroom is a dingy little area, the floors and baseboards were disgusting. We asked 3 different front desk people to get a beach towel. We were told it would be sent up to our room. Which it never did. It took us 5 days to finally get a beach towel. We asked all of the maids for one and finally one went out of her way to grab us one. Being this was our first time at an all inclusive, it’s extremely upsetting that wine is charged at dinner, at an extremely over charged price as well. The wait staff was very slow on drinks, even when tipped. I got laughed at for ordering a virgin drink and she never even came back with it. Even ordering at the bar I got weird looks for ordering virgin drinks. It made me feel bad and awkward for ordering anything. The front desk people did not make us feel welcome. They would talk in Spanish together about your check in right in front of you. No one smiled except the bell boys. I’m not a high maintenance person and neither is my partner but we both had an awful time at this resort. I will not be back and I would never recommend. I’m sure there is more I am missing more but overall it was terrible and stressful.

TripAdvisor users rated this property 5 out of 5

Amazing vacation!!

Lisa C on Feb 19, 2024

I absolutely loved our time at the Yucatan! Having never been to Playa Del Carmen, I didn't know what to expect. The five different restaurants (open for dinner only) are superb, and the buffet, open for all meals, was amazing! The service is spot on. There is one large 'party' pool with music and a swim up bar, and another pool, a bit smaller, with also a swim up bar. The swim up rooms are fantastic - we stayed on the more quiet side facing west. My husband and I went to the Princess resort adjacent to the Yucatan during the day as they have a lot more pools, more chairs, and more palapas. The poolside tacos there are outstanding! For people on the beach at the Yucatan, there is also a beachside bar and small place to eat which has amazing food! If you want a palapa on the beach, you have to get up early (0700-0730) to head out and put your towels down. Otherwise, you can go next door (accessible by beach) and always find a chair at a pool there or even a palapa. The adjacent Princess resorts are huge - shopping, bigger gym than the Yucatan - just all over a much bigger facility. We ate at the buffet at the neighbor Princess and it was not good. It was more fried food and pizza as to cater to the kids. As we stayed at the Yucatan all adult only, we can go to the neighbor Princess resorts, but they cannot come to the Yucatan as there are no children allowed. This served the best for us as the food at the Yucatan is so amazing. There are entertaining shows in the evening. The entire staff was fantastic. They work very hard. The thing that disappointed me the most was that hardly anyone tipped these hard-working individuals. I know this is an all-inclusive, but it would be nice to leave $2 at your breakfast table, $1 for tacos at lunch, and $2 on your table at dinner. And we tipped $1 for drinks when we went up to the bar as we both ordered two drinks at a time. We also left $2-3 on our bed each morning for housekeeping. Overall, I give this resort five stars. It was an incredible trip that I will definitely do again!!

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