Overview
Welcome to the all-new Hilton Playa del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, this beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. They take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Finally, a stress-free all-inclusive experience worthy of the legendary Hilton standards.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Fully equipped Life Fitness® Center & Stott Pilates®, spinning, aerobics and yoga sessions
- Personalized check-in/check-out with welcome and departure refreshing cocktail and cold towel service
- Canopied shade beds & lounge chairs on the beach & at the pool, in-pool sun chaises and plush beach towels
- Exclusive Beach Cabanas upon availability
- Beach Butlers provide cold towel service, ice water, suntan lotion, newspapers, magazines and much more
- Gourmet Luxury All Inclusive restaurants with a la carte breakfast, lunch and dinner; “show cooking stations” for custom food preparation and an international buffet, including natural, low calorie, vegetarian and delicatessen-style menu choices
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Lit make-up mirror
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- Black out drapes
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- Pillow top mattress
- Includes all the features of the Junior Suites plus better location with partial ocean views of the turquoise Caribbean
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
Amenities
Entrance
Lobby
Lobby
Reception
Aerial View
Aerial View
Exterior garden
Swim-out suites
Swim-up bar
Pool
Pool
Pool
Trade Winds bar
La Mejorada Bar
Kalamata Restaurant
Asiana Restaurant
Aromas
Rincon Restaurant
Pelicanos Restaurant
Chef's Plate
Fitness Center
Spa
Spa
Weddings
Weddings
Meeting Space
Meeting Space
Location
Reviews
Fantastic All-Inclusive, except for beach play
Elizabeth W on Apr 24, 2024
A beautiful resort! Conveniently located just steps from the main tourist district and the ferry service to Cozumel. Fun evening entertainment, friendly and efficient staff. Beautiful pools and plenty of seating for sun or shade. The food was delicious! (This was just the included food items. We felt no need to upgrade from the main menus offered.) Our room was spacious (garden view), our bed and pillows provided the best comfort I’ve experienced at a hotel, and there is even a hammock on the balcony. Housekeeping kept our room tidy and the fridge and snacks stocked daily. The only drawback was the beach. The ocean floor was rocky and difficult to wade in without stepping on large rocks that are difficult to see and avoid. As a result, we spent little time in the water. Also, the beach is rather narrow and congested, so we never felt compelled to take any long strolls down the beach (which I usually do daily on a beach vacation)
Very nice!
Mike J (NL) on Apr 23, 2024
We stayed at the Hilton in Playa Del Carmen for two weeks in April and had ourselves a very nice time. This was not our first time staying at the Hilton. In fact we started coming here back when this hotel was The Royal. The location is perfect if you are a scuba diver as there are many good scuba shops in the area. Also, you are just a couple of minutes walk from Fifth Avenue which has the shops and nightlife we enjoy. So for us, it gets top marks for location. The hotel atmosphere is whatever you want. If you enjoy lively music and a foam party then the main pool is for you. If you prefer a quiet location where you can enjoy reading a book then there's another location with a pool for that. We tended to enjoy the swim up bar and the lively music but on occasion we'd go for the tranquil area. They also have cabanas on the beach which are perfect for relaxing with a cool drink. The rooms are very comfortable and somewhat spacious. They are clean and serviced daily “Thanks Patricia for doing a great job”. The balconies have chairs and hammocks and are great for morning coffee and reading the news. The big elephant in the room is the two person bathtub. I don't think they are used very often and I think the space taken up by them could be put to better use. The food has always been good and in many cases very good. We always have dinner at the a la carte restaurants and our breakfast at the buffet. Reservations are easy to make and if you forget you will still probably get a table. Thank you to Rubin, Danial, and Jorge for making our dinning experiences so memorable. Also, I did want to mention a couple of things regarding the menus. Unfortunately, they haven't changed since our last visit and I was hoping they would be different on this trip. It certainly didn't ruin anything for us and I actually tried a few things that I normally wouldn't have ordered. Two things that I would like to see change back to how they were in the past are 1. The rack of lamb on the dinner menu at no additional cost and 2. Smoked salmon at the breakfast buffet “I think it's only available at the a la carte breakfast now”. I'm sure all businesses are looking for ways to keep costs down but these are two of my favorites unfortunately. I sincerely think the real jewel of this Hotel is the service that is provided by the staff. They are mostly all very professional and seem genuinely happy to assist you. Most of the staff speak English well which is very helpful to me as I am not fluent in Spanish. You don't see this kind of dedication everywhere and I think it's one of the main reasons why we continue to return. As for value, I can only speak for myself. Everyone has different ideas about what contributes to good value. I think this resort offers good value on the things that I enjoy and I will likely return again in the future.
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