All inclusive

Hilton Playa del Carmen, an All-inclusive Resort

Riviera Maya 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Welcome to the all-new Hilton Playa del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, this beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. They take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Finally, a stress-free all-inclusive experience worthy of the legendary Hilton standards.

 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite
653 square feet
  • 1 king bed, or 2 double beds
Junior Suite
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Garden View
653 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Junior Suite Garden View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Pool View
653 square feet
  • 1 king bed, or 2 double beds
  • Pool view
Junior Suite Pool View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean View
653 square feet
  • 1 king bed, or 2 double beds
  • Partial ocean view
Junior Suite Ocean View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Swim Up
653 square feet
  • 1 king bed, or 2 double beds
Junior Suite Swim Up
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean Front
653 square feet
  • 1 king bed
  • Ocean view
Junior Suite Ocean Front
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
La Mejorada Bar, Lobby bar
Trade Winds Pool & Swim-up Bar Bar, Swim-up bar
Pelicanos Beach Bar Bar, Beach bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
Kalamata À la carte, Buffet Mediterranean Breakfast, Dinner, Lunch This restaurant provides both buffet and à la carte dining
Rincon Mexicano À la carte Mexican Lunch
Spice Buffet International Breakfast, Dinner, Lunch
Asiana À la carte Asian Dinner
Pelicanos À la carte Caribbean Breakfast, Dinner, Lunch
Maria Marie À la carte French, Mexican Dinner
Barefoot Snack bar International Breakfast, Lunch, Snacks
Aromas Café Coffee and Pastries Breakfast, Snacks
Chef’s Plate À la carte International Dinner Not included with all-inclusive plan, Reservations required
  • Suites: 524
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
Playa del Carmen
Riviera Maya, Mexico
52-984-877-2900
55 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 2
  • Cabanas available ($)

Water sports

  • Non-motorized watersports: on site
  • Snorkeling: on site
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Nightly entertainment: on site
  • Tranquility pool
  • Baggage check
  • Business centre
  • Concierge
  • Dry cleaning available ($)
  • Giftshop
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Tour desk
  • Wedding facilities available ($)

Location

Address
Playa del Carmen, Riviera Maya, Mexico
55 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Awesome service!

Chnbnr (Mc Caulley, Texas) on Sep 24, 2021

Overall a wonderful stay. The rooms were spacious, clean and comfortable. The food at all of the restaurants was top notchThe everyday personal greeting from Jose Garcia at breakfast made the wife and I feel special.

TripAdvisor users rated this property 1 out of 5

Destroyed our anniversary. Never Again!

ChefFrancis (Santa Clarita, California) on Sep 24, 2021

We booked this property because of our friend's recommendation, but it was a mistake. It is one of the best properties in Playa Del Carmen, but it was mismanaged. The front of the house was a disaster, and they are a liar. No upgrades for diamond members even though rooms are still available and underbooked. Workers just don't want the hassle to change your room because they put some loyalty ribbons on the door. It took us about an hour to check in. The flow time is too long per guest. The management doesn't know how to compensate their most loyal guests to the Hilton brand. We let go of that because we want to enjoy our anniversary. Booked a dinner and spa and massage, and it was good. We thought it would change our perception because the location and the property were great, but employees kept destroying it. This property ruined our 4th anniversary. They served us watered-down drinks and hot beers at Maria Marie. Checking out was a total disaster. The front desk didn't give us a check-out pass that was supposed to be required. The bellman employee humiliates us, telling us that we can't check out without a pass. Well, I said, the front desk never gave us a pass when we checked out, and I even showed him my receipt. I sent the bellman to the front desk, and the staff told him that we were cleared. We were so embarrassed because our transportation was waiting for us. Why would you implement a process that you can't follow? Employees are not happy here, and they will destroy your special occasion. Our stay was a total nightmare. Never again!

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