All inclusive

Hilton Playa del Carmen, an All-inclusive Resort

Riviera Maya 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Welcome to the all-new Hilton Playa del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, this beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. They take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Finally, a stress-free all-inclusive experience worthy of the legendary Hilton standards.

 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite
653 square feet
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Junior Suite
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Garden View
653 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite Garden View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Pool View
653 square feet
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Pool View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean View
653 square feet
  • 1 king bed, or 2 queen beds
  • Partial ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Swim Up
653 square feet
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Junior Suite Swim Up
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean Front
653 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Junior Suite Ocean Front
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only

Type Amenities
La Mejorada Bar, Lobby bar
Trade Winds Pool & Swim-up Bar Bar, Swim-up bar
Pelicanos Beach Bar Bar, Beach bar
La Tequileria Bar
24 Hour Lounge Bar, Sports bar

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property

Type of restaurant Type of cuisine Open for Additional Information
Kalamata À la carte, Buffet Mediterranean Dinner This restaurant provides both buffet and à la carte dining
Rincon Mexicano À la carte Mexican Dinner, Lunch
Spice Buffet International Breakfast, Lunch
Asiana À la carte Asian Dinner
Pelicanos À la carte Caribbean Dinner, Lunch
Maria Petrona À la carte French, Mexican Dinner
Barefoot Snack bar International, Healthy snacks Breakfast, Lunch, Snacks
Aromas Café Coffee and Pastries, Late night snacks Breakfast, Snacks
Chef’s Plate À la carte International Dinner Not included with all-inclusive plan, Reservations required

  • Suites: 524

  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Temazcal ceremony available ($)

Av. Constituyentes 2, Centro
Gonzalo Guerrero
Playa del Carmen, Quintana Roo, Mexico 77710
52-984-877-2900
55 km from CUN
  • Beach front

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 2
  • Cabanas available ($)

Water sports

  • Watersports centre: on site ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Nightly entertainment: on site
  • Tranquility pool

  • Baggage check
  • Business centre
  • Concierge
  • Dry cleaning available ($)
  • Giftshop
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Tour desk
  • Wedding facilities available ($)

Location

Address
Av. Constituyentes 2, Centro, Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77710, Mexico
55 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Nice hotel not a great beach

207brucen on Feb 04, 2023

Had a beachfront 1 bedroom suite. Beautiful room with nice balconies. Very good bed, great service including butler. Pools very nice and food and drinks very good. Room had pretty strong musty/ damp smell. Did get accustomed to it but not pleasant. Beachfront had lots of seaweed. Staff worked hard all day removing the seaweed and struggled to keep up. If looking for nice swimming beach this is not the place.

TripAdvisor users rated this property 1 out of 5

Sold out to Hilton chain. No longer the resort it used to be. AVOID!

Nash1231 on Feb 04, 2023

We visited the resort when it was the Royal and it was second to none in the area. The property is now owned by the Hilton and they have completely destroyed the entire resort. They charge an upgrade fee for multiple things and the quality of alcohol is absolutely horrible. The rooms used to have a Mexican decor and now looks like a generic Hilton hotel room. I am shocked that the management of this hotel do not realize how much damage they did to the reputation of this resort but I’m sure they do not care. The responses that management provides to negative comments are all generic and do not specifically address complaints. Please know that we are not picky travelers but do expect to get what we are charged for. Please do not waste your time or money at this establishment. There are several other resorts that far exceed the services and amenities provided by this hotel branded under the name of the Hilton. It’s a shame that this resort had the entire package at one time and sold out to less than adequate corporate chain hotel line that is only concerned with cutting corners to maximize profits.

See More

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.