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Overview
Welcome to the all-new Hilton Playa del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, this beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. They take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Finally, a stress-free all-inclusive experience worthy of the legendary Hilton standards.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Fully equipped Life Fitness® Center & Stott Pilates®, spinning, aerobics and yoga sessions
- Personalized check-in/check-out with welcome and departure refreshing cocktail and cold towel service
- Canopied shade beds & lounge chairs on the beach & at the pool, in-pool sun chaises and plush beach towels
- Exclusive Beach Cabanas upon availability
- Beach Butlers provide cold towel service, ice water, suntan lotion, newspapers, magazines and much more
- Gourmet Luxury All Inclusive restaurants with a la carte breakfast, lunch and dinner; “show cooking stations” for custom food preparation and an international buffet, including natural, low calorie, vegetarian and delicatessen-style menu choices
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Lit make-up mirror
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- Black out drapes
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- Pillow top mattress
- Includes all the features of the Junior Suites plus better location with partial ocean views of the turquoise Caribbean
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Age ranges
- Adults only
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| La Mejorada | Bar, Lobby bar | |
| Trade Winds Pool & Swim-up Bar | Bar, Swim-up bar | |
| Pelicanos Beach Bar | Bar, Beach bar | |
| La Tequileria | Bar | |
| 24 Hour Lounge | Bar, Sports bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Room
- Throughout the property
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Kalamata | À la carte, Buffet | Mediterranean | Dinner | This restaurant provides both buffet and à la carte dining |
| Rincon Mexicano | À la carte | Mexican | Dinner, Lunch | |
| Spice | Buffet | International | Breakfast, Lunch | |
| Asiana | À la carte | Asian | Dinner | |
| Pelicanos | À la carte | Caribbean | Dinner, Lunch | |
| Maria Petrona | À la carte | French, Mexican | Dinner | |
| Barefoot | Snack bar | International, Healthy snacks | Breakfast, Lunch, Snacks | |
| Aromas | Café | Coffee and Pastries, Late night snacks | Breakfast, Snacks | |
| Chef’s Plate | À la carte | International | Dinner | Not included with all-inclusive plan, Reservations required |
Facilities
- Suites: 524
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Temazcal ceremony available ($)
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Outdoor pools: 2
- Cabanas available ($)
Water sports
- Watersports centre: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Daily activities: on site
- Nightly entertainment: on site
- Tranquility pool
Shops and services
- Baggage check
- Business centre
- Concierge
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Meeting facilities available ($)
- Tour desk
- Wedding facilities available ($)
Meeting space
Lobby
Trade Winds bar
Entrance
Ocean view wedding
Swim-up bar
Swim-out suites
Video tour
Exterior
Pool
Pool and ocean
Pool
Plunge pool
Reception
Lobby
La Mejorada Bar
La Mejorada Bar
Kalamata Restaurant
Exterior garden
24 Hour Lounge
24 Hour Lounge
24 Hour Lounge
Asiana Restaurant
Asiana Restaurant
Aromas
Chef's Plate
Fitness Center
Maria Petrona Restaurant
Spice Restaurant
Spa
Spa
Tradewinds Bar
Meeting in the garden
Wedding Gazebo
Wedding Gazebo
Location
Reviews
Beautiful Resort
926tanitap (Indianapolis, Indiana) on Jul 06, 2022
Great room and ocean view. My second time staying at this hotel, I think it was owned by someone else before. Overall good experience. Dinner menus need work - each night the same entrees were offered. No dinner buffets, that would be nice to add a little variety. Our room smelled a little moldy when we arrived. We had air freshener so that helped. After housekeeping came in a couple times we figured out she was using a dirty mop and asked her to replace it, problem solved. One day was totally rained out, thunder storms. We played a couple games of bingo in the lobby but that was all that was offered. It would have been nice if they planned a few more activities. It was hard to get to the ocean because there was so much seaweed. I've seen hotels move it for guest access but that never happened. A little disappointing.
Beautiful Resort. Wonderful Staff. Excellent dining. We loved our time here...
TraceyPhoenix (Phoenix, Arizona) on Jul 04, 2022
We arrived at the BEAUTIFUL Hilton Playa del Carmen unannounced (no reservation) at 10 pm. In a taxi. In a foreign country that we had never before visited after literally “bugging-out” of our original resort 7 hours after arriving due to unacceptable and intolerable conditions. To say we were freaked out and a hot mess would be an understatement. We were relieved and grateful to be received by friendly and welcoming bellmen as well as the fabulous Miss Dianna at reception who not only saved the day but saved our entire stay in Playa del Carmen allowing us to look back on our time there with fondness and great memories instead of total disappointment. Priceless! Thank you!! The resort is truly beautiful inside and out. We experienced outstanding and friendly customer service throughout our stay by every single staff member we encountered. We were a little concerned about the size (500+ rooms) and the atmosphere (party hearty) as we were seeking a smaller more low-key adults-only environment for our time in the region. However, this lovely resort has it all. You can party and dance the days and nights away or completely chill out in peace. They offer tons of activities day and night if you are so inclined. Many wonderful restaurants to choose from. Our personal favorite was “Kalamata” for great filet mignon and fresh burrata caprese salads; yum! The breakfast buffet at “Spice” was great as well with a massive amount of fresh offerings as well as made to order items. We ordered room service a few times and it was on point. Miss Dianna placed us in a large fabulous suite on the top floor of the “quiet building” with a peek-a-boo view of the ocean and away from the HUGE party pool and lobby area. Sunrises were EPIC. Our suite was beautifully appointed and spotless. All rooms are suites with a large 2-person whirlpool bathtub, a sitting area and a balcony or patio. The swim-out suites look very intriguing but we personally prefer more privacy than they offer. Bathroom was large with plenty of counter and closet space. Decent water pressure in shower. Our bed was dreamy with the best pillows we encountered during our entire two week stay throughout the region. Bed and bath linens were top notch. Wifi was strong. The A/C was a BEAST which was welcomed as we were there mid-June and the heat/humidity index was brutal. Do not underestimate the summer tropical heat as we did; it is INTENSE and we are from Phoenix! The humidity is a whole different ballgame… Housekeeping was great and never intrusive. Our suite was perfectly refreshed every day. Mini-bar refreshed daily. NO in-suite alcohol provided (odd?) We experienced nothing but peace and serenity during our entire stay. We often had the “quiet pool” nearly to ourselves but when we didn’t we were joined by like minded lovely peeps from around the world. Many were returning guests which says a lot. Loved playing ping-pong by the pool and enjoyed great pool-side cocktails. Try the “Miami Vice” if you like frozen fruity drinks. Sadly the beach was full of vile looking and horrid smelling sargassum as far as you could see in both directions and therefore unusable. This beach loving girl was pretty bummed out but this certainly is not the fault of any of the resorts throughout the Caribbean. Mother Nature is not always pleasant… Resort is located 3 min walk to the famous 5th Avenue where you will find a plethora of restaurants, bars, pharmacies, markets, trinket shops and such. Be aware that the merchants can tell by your wristbands where you are staying and they will use that information to lure you into their establishments. They can often be quite aggressive so be mindful. We could not have been happier with this “unexpected” stay. We absolutely loved and enjoyed our time at the Hilton Playa del Carmen and we highly recommend! Note: If you are looking for a wonderful private tour guide as well as AP and hotel transfers, check out CID Private Transfers. Small family owned business with amazing knowledge of the Yucatan. Carlos and Hazel were delightful to work with. We will definitely utilize their personalized and friendly services again in the future!
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