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Overview
Welcome to the all-new Hilton Playa del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, this beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. They take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Finally, a stress-free all-inclusive experience worthy of the legendary Hilton standards.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Fully equipped Life Fitness® Center & Stott Pilates®, spinning, aerobics and yoga sessions
- 2-line direct dial cordless telephone with bi-lingual voice mail and bathroom extension
- Unique “Magic Box” for discrete room service delivery
- Personalized check-in/check-out with welcome and departure refreshing cocktail and cold towel service
- Canopied shade beds & lounge chairs on the beach & at the pool, in-pool sun chaises and plush beach towels
- Exclusive Beach Cabanas upon availability
- Beach Butlers provide cold towel service, ice water, suntan lotion, newspapers, magazines and much more
- Gourmet Luxury All Inclusive restaurants with a la carte breakfast, lunch and dinner; “show cooking stations” for custom food preparation and an international buffet, including natural, low calorie, vegetarian and delicatessen-style menu choices
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Lit make-up mirror
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- Black out drapes
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Pool view
- 1 king bed, or 2 double beds
- Pool view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Partial ocean view
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- Pillow top mattress
- Includes all the features of the Junior Suites plus better location with partial ocean views of the turquoise Caribbean
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Age ranges
- Adults only
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| La Mejorada | Bar, Lobby bar | |
| Trade Winds Pool & Swim-up Bar | Bar, Swim-up bar | |
| Pelicanos Beach Bar | Bar, Beach bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Room
- Throughout the property
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Kalamata | À la carte, Buffet | Mediterranean | Breakfast, Dinner, Lunch | This restaurant provides both buffet and à la carte dining |
| Rincon Mexicano | À la carte | Mexican | Lunch | |
| Spice | Buffet | International | Breakfast, Dinner, Lunch | |
| Asiana | À la carte | Asian | Dinner | |
| Pelicanos | À la carte | Caribbean | Breakfast, Dinner, Lunch | |
| Maria Marie | À la carte | French, Mexican | Dinner | |
| Barefoot | Snack bar | International | Breakfast, Lunch, Snacks | |
| Aromas | Café | Coffee and Pastries | Breakfast, Snacks | |
| Chef’s Plate | À la carte | International | Dinner | Not included with all-inclusive plan, Reservations required |
Facilities
- Suites: 524
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Outdoor pools: 2
- Cabanas available ($)
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Daily activities: on site
- Nightly entertainment: on site
- Tranquility pool
Shops and services
- Baggage check
- Business centre
- Concierge
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Meeting facilities available ($)
- Tour desk
- Wedding facilities available ($)
Meeting space
Lobby
Trade Winds bar
Entrance
Ocean view wedding
Swim-up bar
Swim-out suites
Exterior
Pool
Pool and ocean
Pool
Plunge pool
Reception
Lobby
La Mejorada Bar
La Mejorada Bar
Kalamata Restaurant
Exterior garden
24 Hour Lounge
24 Hour Lounge
24 Hour Lounge
Asiana Restaurant
Asiana Restaurant
Aromas
Chef's Plate
Fitness Center
Maria Marie Restaurant
Spice Restaurant
Spa
Spa
Tradewinds Bar
Meeting in the garden
Wedding Gazebo
Wedding Gazebo
Location
Reviews
Awesome service!
Chnbnr (Mc Caulley, Texas) on Sep 24, 2021
Overall a wonderful stay. The rooms were spacious, clean and comfortable. The food at all of the restaurants was top notchThe everyday personal greeting from Jose Garcia at breakfast made the wife and I feel special.
Destroyed our anniversary. Never Again!
ChefFrancis (Santa Clarita, California) on Sep 24, 2021
We booked this property because of our friend's recommendation, but it was a mistake. It is one of the best properties in Playa Del Carmen, but it was mismanaged. The front of the house was a disaster, and they are a liar. No upgrades for diamond members even though rooms are still available and underbooked. Workers just don't want the hassle to change your room because they put some loyalty ribbons on the door. It took us about an hour to check in. The flow time is too long per guest. The management doesn't know how to compensate their most loyal guests to the Hilton brand. We let go of that because we want to enjoy our anniversary. Booked a dinner and spa and massage, and it was good. We thought it would change our perception because the location and the property were great, but employees kept destroying it. This property ruined our 4th anniversary. They served us watered-down drinks and hot beers at Maria Marie. Checking out was a total disaster. The front desk didn't give us a check-out pass that was supposed to be required. The bellman employee humiliates us, telling us that we can't check out without a pass. Well, I said, the front desk never gave us a pass when we checked out, and I even showed him my receipt. I sent the bellman to the front desk, and the staff told him that we were cleared. We were so embarrassed because our transportation was waiting for us. Why would you implement a process that you can't follow? Employees are not happy here, and they will destroy your special occasion. Our stay was a total nightmare. Never again!
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