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Overview
Welcome to the all-new Hilton Playa del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, this beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. They take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Finally, a stress-free all-inclusive experience worthy of the legendary Hilton standards.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Fully equipped Life Fitness® Center & Stott Pilates®, spinning, aerobics and yoga sessions
- Personalized check-in/check-out with welcome and departure refreshing cocktail and cold towel service
- Canopied shade beds & lounge chairs on the beach & at the pool, in-pool sun chaises and plush beach towels
- Exclusive Beach Cabanas upon availability
- Beach Butlers provide cold towel service, ice water, suntan lotion, newspapers, magazines and much more
- Gourmet Luxury All Inclusive restaurants with a la carte breakfast, lunch and dinner; “show cooking stations” for custom food preparation and an international buffet, including natural, low calorie, vegetarian and delicatessen-style menu choices
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Lit make-up mirror
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- Black out drapes
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- Pillow top mattress
- Includes all the features of the Junior Suites plus better location with partial ocean views of the turquoise Caribbean
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- Pillow top mattress
- 24 hour room service
- A/C
- Bathrobes
- Concierge service
- Housekeeping
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
| Type | Amenities | |
|---|---|---|
| La Mejorada | Bar, Lobby bar | |
| Trade Winds Pool & Swim-up Bar | Bar, Swim-up bar | |
| Pelicanos Beach Bar | Bar, Beach bar | |
| La Tequileria | Bar | |
| 24 Hour Lounge | Bar, Sports bar |
Check-out time: 12 p.m.
Wi-Fi
- Room
- Throughout the property
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Kalamata | À la carte, Buffet | Mediterranean | Dinner | This restaurant provides both buffet and à la carte dining |
| Rincon Mexicano | À la carte | Mexican | Dinner, Lunch | |
| Spice | Buffet | International | Breakfast, Lunch | |
| Asiana | À la carte | Asian | Dinner | |
| Pelicanos | À la carte | Caribbean | Dinner, Lunch | |
| Maria Petrona | À la carte | French, Mexican | Dinner | |
| Barefoot | Snack bar | International, Healthy snacks | Breakfast, Lunch, Snacks | |
| Aromas | Café | Coffee and Pastries, Late night snacks | Breakfast, Snacks | |
| Chef’s Plate | À la carte | International | Dinner | Not included with all-inclusive plan, Reservations required |
- Suites: 524
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Temazcal ceremony available ($)
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Outdoor pools: 2
- Cabanas available ($)
Water sports
- Watersports centre: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Daily activities: on site
- Nightly entertainment: on site
- Tranquility pool
- Baggage check
- Business centre
- Concierge
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Meeting facilities available ($)
- Tour desk
- Wedding facilities available ($)
Meeting space
Lobby
Trade Winds bar
Entrance
Ocean view wedding
Swim-up bar
Swim-out suites
Video tour
Exterior
Pool
Pool and ocean
Pool
Plunge pool
Reception
Lobby
La Mejorada Bar
La Mejorada Bar
Kalamata Restaurant
Exterior garden
24 Hour Lounge
24 Hour Lounge
24 Hour Lounge
Asiana Restaurant
Asiana Restaurant
Aromas
Chef's Plate
Fitness Center
Maria Petrona Restaurant
Spice Restaurant
Spa
Spa
Tradewinds Bar
Meeting in the garden
Location
Reviews
Nice hotel not a great beach
207brucen on Feb 04, 2023
Had a beachfront 1 bedroom suite. Beautiful room with nice balconies. Very good bed, great service including butler. Pools very nice and food and drinks very good. Room had pretty strong musty/ damp smell. Did get accustomed to it but not pleasant. Beachfront had lots of seaweed. Staff worked hard all day removing the seaweed and struggled to keep up. If looking for nice swimming beach this is not the place.
Sold out to Hilton chain. No longer the resort it used to be. AVOID!
Nash1231 on Feb 04, 2023
We visited the resort when it was the Royal and it was second to none in the area. The property is now owned by the Hilton and they have completely destroyed the entire resort. They charge an upgrade fee for multiple things and the quality of alcohol is absolutely horrible. The rooms used to have a Mexican decor and now looks like a generic Hilton hotel room. I am shocked that the management of this hotel do not realize how much damage they did to the reputation of this resort but I’m sure they do not care. The responses that management provides to negative comments are all generic and do not specifically address complaints. Please know that we are not picky travelers but do expect to get what we are charged for. Please do not waste your time or money at this establishment. There are several other resorts that far exceed the services and amenities provided by this hotel branded under the name of the Hilton. It’s a shame that this resort had the entire package at one time and sold out to less than adequate corporate chain hotel line that is only concerned with cutting corners to maximize profits.
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