All inclusive

Hilton Playa del Carmen, an All-inclusive Resort

Playa del Carmen 5.0

Overview

Welcome to the all-new Hilton Playa del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, this beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. They take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Finally, a stress-free all-inclusive experience worthy of the legendary Hilton standards.

 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite
653 square feet
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Junior Suite
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Garden View
653 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite Garden View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Pool View
653 square feet
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Pool View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean View
653 square feet
  • 1 king bed, or 2 queen beds
  • Partial ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Swim Up
653 square feet
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Junior Suite Swim Up
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean Front
653 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Junior Suite Ocean Front
653 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Concierge service
  • Housekeeping
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV

Amenities


Location

Address
Av. Constituyentes 2, Centro, Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77710, Mexico
55 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

Worst Vacation Hotel

Excursion48906630575 on May 10, 2024

The grounds of this resort look fantastic. Looking just under the surface is where this place really falls apart. If you like bugs in your room, dixie cup sized coffee, getting upcharged for Everything, including sitting by the pool, below mediocre food, and management who will do nothing but tell you to go away, then this is the "Resort" for you. Do you dream of waking up in the morning with a roomful of dead and dying bugs, (Pictures Included) and staff who will leave you to enjoy those dead bugs with breakfast, because hey they're busy too. Do you like to be without a room from 12:00-3:00 because that's the Hotel policy when changing rooms because of those 1000s of dead bugs? Then book this Hilton right now! Do you dream of a Hotel that acts like they did you a favor when they move you from a secluded semi-private swim up pool, to a room that faces the main pool with 100s of drunk people literally right outside your door? Then acts like you the paying guest is the problem. Do yourself a favor and pass up this Hilton Hotel. BTW I am a Hilton Diamond member and stay over 100 nights a year at Hilton properties.

TripAdvisor users rated this property 1 out of 5

BEWARE OF OVERCHARGES & LACK OF RESPONSIBILITY

Marissa R on May 10, 2024

I went here with a bachelorette group and every single aspect of the reservation/hotel/service was by far one of the WORST experiences. I have been a loyal Hilton client for YEARS. First, I just want to start with the fact that I have been an extremely loyal Hilton member for years now, and Hilton has always been such a reputable brand. I really expected a much smoother experience that what my group had. In my experience, Hilton has been an honest and reliable at every location I've been to far, but Hilton Playa del Carmen mistreated almost every aspect of my group's weekend. I really wanted to love this place, but I just cannot justify ever coming back here again. Not only were there over $1,500 USD in overcharges for my group, but it has been an absolute nightmare trying to contact the hotel and talk to someone who is willing to help. Not only is that a challenge within itself, but the hotel only answers half of your phone calls and of those answered calls, most of them hang up without even saying hello. They just pick up the phone, dead silence, "click" hang up. This happens multiple times. To add to this billing issue, the actual hotel was quite hostile as well. The bellhop forgot to put my sister's luggage in Hilton's airport shuttle. The bellhop made her feel so bad and was starting to raise his voice at her and demanded that she pay for the taxi to get her luggage to the airport. She was never asked to confirm that her bag was in the shuttle like the second Hilton shuttle we had. I really never write bad reviews for anything, and I am so anti-karen, but I just really think this experience needs to be known. Hopefully, this will help if you do end up staying there. **** Make sure your whole group checks out together, otherwise the front desk will charge everyone twice for their services. ****

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