Active Advisories
Please note that the water park will be closed every Tuesday for routine maintenance. However, during holidays the water park may stay open.
There will be lobby work beginning May 13 for approximately 5 weeks. During this time, a wall will be installed in the work area.
- The Concierge area will be relocated to the two desks in front of the reception, along the mural wall.
- The reception will operate as usual.
- Guest access will be redirected to the rear side of the lobby, through the Bar Elefante terrace.
- The Seek & Go desks, bellboy stand, and scooter and taxi points will also be relocated.
All efforts will be made to minimize any impact to guests during this time.
Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
The number of a la carte reservations are now based on length of stay – details provided at check in, please see hotel for details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Beach
Select Club Beach Section
Pool
Bee Child Sculpture
Bee Child Sculpture
Jungle Venue ($)
Salvia Restaurant
El Tempo
Riviera Restaurant
Santo Taco food truck
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Just the Facts…
Mark O on Jul 06, 2025
Overall this resort is about 4.4 stars. We had really good service. But I must tell you something…(now click the Read More)… I read some of the reviews about people trying to sell you things. If you’re a tourist in one of these countries EXPECT that! Especially at an all-inclusive resorts. All you have to do is politely say no thanks or even better no gracias and move on. Many reviews also complained about bad service and being unfriendly, we had the exact opposite experience , maybe you are the problem which I will explain below. Treat the staff respectfully and tip! Here’s something everyone should know when visiting all-inclusive hotels…go to the bank before you leave and get $100 in $1s and $100 in $5s. Tip in advance! Find your housekeeper on day 1 and tip her. Tip every time you eat…even if it’s just a few dollars. The food overall was not disappointing. A few things here and there. My experience with that was only with the “American” dishes, not the native ones (you’re in Mexico not Vegas). Two restaurants were closed for renovations but it’s summer time…that’s when hotels do work, maintain, and improve. Which is what you want! The buffet was 4.5 stars. Some of the restaurants are outside with fans only and it’s hot and there are mosquitoes which is a huge turn off. Bring light pants or bug spray…which I forgot to do. The water park is fun for kids and adults. Our room was overlooking the main pool and was a spacious one bedroom. Clean, cold, and minibar is stocked daily. Shows are fun especially on Wednesday with “Michael Jackson”. I want to recognize Yeni, Aranceli, and Jesus for your service at the buffet. Excellent service. Kevin at the pool bar was excellent as well. Also book Templo which is the Hibachi restaurant it’s a really fun time. We went twice! Whooop whooop! You’ll get it when you’re there. Fogo de Brazil is good but outside. I recommend waiting for the picanha to come around and the bacon wrapped turkey. Enjoy and I would come back.
No Accountability taken
jonjon391 (New York City, New York) on Jul 04, 2025
I was traveling with Katherine and we'd like to thank the hotel for their reply. We have many things to add now that you've responded but I'll stick to our gravest concern in my rebuttal. I must respectfully push back on your characterization of our dietary needs as “highly personalized” and therefore outside the scope of what Sandos Caracol provides. We chose Sandos Caracol specifically because your website repeatedly highlights “vegan cuisine”—on the resort overview, dining pages, restaurant descriptions, and even activity listings. If this is no longer accurate, these claims should be removed, as they are misleading. Furthermore, we emailed ahead of time to outline our family’s dietary restrictions, assuming this would activate any relevant protocols your resort claims to have in place for special diets. You state that no prior request was recorded through your direct channels. Whether or not our email landed in the right inbox is not our responsibility—it is the resort’s duty to maintain clear, reliable systems for receiving and processing such information. We also informed multiple staff members on-site. The fact that no allergy protocol was ever “activated” reflects a breakdown in your internal communication—not a failure on our part to notify you. Throughout the trip, we raised our concerns daily with servers and staff, but we encountered confusion at every turn. Some restaurants flatly said no vegan food was available. Others gave incorrect—and, frankly, dangerous—information. At the buffet, we were explicitly told that both the beans (which contained bacon) and the soup (made with meat broth) were vegan. These are just two examples from a longer list of labeling and communication failures. There appears to be no clear system or trained point person for handling dietary restrictions. If such a department exists, it’s inaccessible to guests. Having a direct, responsive channel for food allergies and special diets would make a significant difference in both safety and guest experience. Instead, we were left guessing—until we met Ivette, who went above and beyond to help. Until then, we were forced to pay out of pocket to eat offsite, despite having booked an “all-inclusive” stay. To be clear: veganism, like kosher or halal, is not a luxury preference. For many families—including mine—it is rooted in ethical, religious, and medical principles. This is not about personalization; it’s about basic food safety, labeling, and transparency, all of which failed during our stay. I appreciate that you are now reviewing your labeling and cross-contamination procedures. But this is not just a back-of-house issue—it’s a marketing problem. When your resort publicly promotes vegan offerings and then fails to deliver even basic, safe accommodations, it’s not just disappointing—it’s misleading.
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