Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Beach
Select Club Beach Section
Pool
Bee Child Sculpture
Bee Child Sculpture
Jungle Venue ($)
Salvia Restaurant
El Tempo
Riviera Restaurant
Santo Taco food truck
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Rooms have NO HOT WATER
bigbragg (Fort McMurray, Canada) on Dec 06, 2024
There is NO HOT WATER in most rooms. The hotel and travel agents will lie and say it’s fixed. It is NOT. The staff don’t care, they pretend they do but don’t do anything about it. Book elsewhere. There is NO HOT WATER in most rooms. The hotel and travel agents will lie and say it’s fixed. It is NOT. The staff don’t care, they pretend they do but don’t do anything about it. Book elsewhere.
Worth a visit
Annique A on Dec 03, 2024
I had an underwhelming first impression. When we arrived and I saw the aesthetic of the resort lobby coupled with no greeting upon arrival with a drink, I looked at my husband with panic. We arrived in the morning so we asked for an early check in and was told it would be 100$ but room wouldn’t be ready for a few hours. I went back to the reception after an hour and half and another rep said $250! I got annoyed and started comparing their service to all the other hotels we’ve stayed at in other countries. My complaints worked I suppose bc we were allowed to check in 2 hrs ahead of check in time complimentary. After checking in, my family and I went to the pool area., water seemed dirty, kids were complaining they saw lots of hair balls but the entertainment was good so there was a vibe. We tried to walk on the beach but it is SUPER rocky! You need swim shoes! We managed to walk slowly out in the water and the sea felt good temperature wise but wish we could have stayed longer we just couldn’t because there are rocks all over and I was on edge someone would get hurt. As the days progressed the resort grew on all of us. Staff are friendly and warm, food is great except the italian restaurant and the wildlife! OMG never experienced anything like this. Such a sight! I remember reading some reviews and folks saying the hotel needs to update itself but I think the hotel is the way it is because of it’s location - in the middle of the jungle..the elements have to be factored in. We loved the cenotes, we loved the spa, one of my daughter (10) did her scuba diving lessons and went out to dive with her dad, my other daughter (8) went to the kids club once and she loved it. The nightly entertainment is top notch, in my opinion, my husband went diving with bull sharks.. a first for him and I did the pre- ispanic spa cleansing experience in the Temezcal .. highly recommend. The property was fun to explore although 2 of the water slides were out of commission. Overall, it was a good experience, we enjoyed it. Would we go Back, not 100% sure, but do we regret going? Not at all.
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