Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- VIP bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Lockers
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- VIP bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Lockers
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Sandos Playacar Beach Resort
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
- Video games
- Mini movie theatre
Kids club
Supervised full activities program: children’s pool, games and crafts, mini disco.
Eco - Activities for Kids
Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)
Teens Activities
Teens aged 13 to 17 years old can enjoy music, pool tables, table tennis, foosball, beach soccer, volleyball, 7 water slides and more!
- Children ages: 2 to 12
| Type | Amenities | |
|---|---|---|
| Sirena Poolside Bar | Bar, Pool bar | Open air |
| Iguana Poolside Bar | Bar, Pool bar | Open air |
| L’Elefant | Bar, Lobby bar | |
| El Manglar | Bar, Sports bar | |
| El Mapache Chill-out | Bar | |
| Beach Bar | Bar, Beach bar | |
| La Tortuga | Bar, Pool bar | |
| Theater Bar | Bar | |
| Los Lirios | Bar | |
| Los Lirios | Nightclub |
Check-out time: 12 p.m.
Wi-Fi
- Select public areas
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| La Laguna | Buffet | International | Breakfast, Dinner, Lunch | |
| La Mascaras | Buffet | Mexican | Breakfast, Dinner | |
| El Templo | À la carte | Asian, Teppanyaki | Dinner | Reservations required |
| La Riviera | À la carte | Mediterranean | Dinner | |
| Salvia | À la carte | Gourmet | Dinner | |
| Los Lirios | À la carte | Grill/steak house | Dinner | |
| Fogo do Brazil | À la carte | Grill/steak house | Dinner | |
| La Toscana | À la carte | Italian | Breakfast, Dinner, Lunch |
- Rooms: 955
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Spa Kids - select treatments for kids accompanied by an adult available ($)
-
24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Adults only pools: 1
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 2
- Waterpark: Included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
- Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
- Eco – Tour: enjoy a beautiful walking tour and discover the marvelous natural areas of our Eco-Resort.
- Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
- Intro scuba lessons in the pool
- ATM
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Medical services onsite available ($)
- Photo shop available ($)
- Tour desk
- Car rental desk available ($)
- News stand
Aerial View
Beach
Select Club Beach Section
Pool
Jungle Venue ($)
Salvia Restaurant
El Tempo
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
Best week ever!
davidwO6569BM on Jan 29, 2023
I don't usually review hotels but figured it would be helpful to provide some insight into our trip to Sandos Caracol last week. We travelled with a group of 12 (8 kids, 4 adults). the kids ranged in age from 3 to 13. Our family stayed in the penthouse as we have 5. We really loved our stay. The hotel is huge. It is like something out of an Avatar movie with pathways weaving in and out of a lush jungle, and wildlife everywhere! Many birds, monkeys, and other animals all around at all times. The service was top notch. The pools are well appointed and relaxed. Families can relax at the pools without having to have their heads on a swivel at all times. The pool bartenders are excellent. Line ups were never really an issue. My kids prefer pools over beaches, so it wasn't really a problem that the beach at Caracol wasn't that great (rocky and small). HOWEVER, Caracol has a sister resort about 20 minutes away that is on one of the nicest beaches in playa del carmen that you can enjoy any time for free (just have to check in). Our group went there twice on our 7 day trip to enjoy the beach and pool at Sandos PlayaCar. The food at Caracol is pretty good. I would give it 4 out of 5 stars. If you are expecting a michelin rated experience then this probably is not the place for you. Overall we had an amazing experience and will be returning.
Kids Club
AllThings T on Jan 29, 2023
Valeria( at the Kids Club) was so great and helpful. She took great care of my 7 year old. It was his birthday and she even ensured he received a birthday cake from the cafeteria. She made our experience the best experience ever and made his birthday very special. I 100% recommend this resort.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
