Family of 5

Sandos Caracol Eco Resort

Playa del Carmen 4.0

Overview

Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation. 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

955

Rooms

Pool View Superior
  • 2 double beds, or 1 king bed
  • No more than 4 guests in the room
Pool View Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Select Club Superior room
  • 1 king bed, or 2 double beds
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Superior room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Small business center
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates. 

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liquor bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Select Club Deluxe room
  • 1 king bed, and 1 sofa bed
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Deluxe room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liqueur bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Eco Family Superior
  • 1 king bed, and 1 bunk bed
  • No more than 4 guests in the room
Eco Family Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Suite
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Penthouse
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Penthouse
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Pool Viewr 1 Bedroom
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Pool Viewr 1 Bedroom
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities


Location

Address
Carretera Cancun, Chetumal Km 295, Playa del Carmen, Mexico
51 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

So much wildlife!

melistress (Edmonton, Canada) on Feb 15, 2025

Hola! Our last day here in the Select Club and we have had a great time. Some comments. I have mobility issues. This is a giant resort that could be terrible for people with disabilities except for the fact that there are many ways to get around. There are rentals for mobility equipment such as scooters and wheelchairs and there are concierges that are happy to give you a ride if you can get ahold of them. If I had taken more advantage of these things I would have had an even better time. Food has been good. We only visited the buffet once due to our Adults Only status and the Laguna being much farther into the resort than Fogo de Brazil. Laguna was a mad house but the food was fine. el Templo was *chef’s kiss*. Fogo de Brazil was a little dry and overcooked but the buffet was amazing. Los Lirios was another wonderful meal. We had little problem getting reservations, having stayed up to midnight to get them. We spent most of our time at the adults only pool which was clean and refreshing. Lots of seating. Great poolside service. Washrooms were in decent proximity at the Fogo De Brazil and the Select Club. The adults only beach area and bar were great. Lots of seating. Air conditioning and bathrooms in the bar, as well as snacks and a seating area for quiet enjoyment. There are vendors on the beach selling braids, bracelets and other hand made goods and massages. We had an on beach couples massage which was considerably cheaper than at the spa and I would say probably better. All the facilities were clean and friendly. The souvenir shop isn’t much more expensive than Playa Del Carmen. Due to an incident, we learned there is a doctor on site. He is really kind and did a good job. He does have business hours though. We took in the Pirates circus show which was entertaining but didn’t do much else for on resort activities (of which there are many - go do them able-bodied people!). What makes this resort really special is the on-site wonders like ruins, abundant wildlife, and cenotes. We saw: coatis, agutis, spider monkeys, raccoons, geckos, feral cats, iguanas, a paca, peacocks, and grackles - oh my! It looks like it is a super great resort for children and there are some venues that would lend themselves to lovely weddings. The cons: Our Select Club rooms were largely undecorated and had one chair. Otherwise you sit on the bed. Our room came with two small beds rather than one king. Those two beds were like sleeping on cement slabs. Not great for people with chronic pain. Services rarely answer the phone. Most stuff has to be done in the app. I sent my husband for the concierge a couple times. Adults only is ridiculously far from the beach. They have the area situated at the other end of the resort. I can’t say that we wouldn’t come again. Most things we were pleasantly surprised by. Oh! And yes, our room had hot water.

TripAdvisor users rated this property 5 out of 5

Best family experience!

Olia C on Feb 15, 2025

Amazing experience. This resort really caters to families and children with great kids club for those who want to take some time alone and do adult activities. The jungle is amazing with so many animals! Romantic boat ride with Eimos was such a lovely highlight. Highly recommend!

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