Family of 5

Sandos Caracol Eco Resort

Playa del Carmen 4.0

Overview

Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation. 

Added value

Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort.  Guests of either property have access to the services and amenities of both properties.  Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included.  Additional restrictions apply, please contact hotel front desk for full details.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

955

Rooms

Standard room
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Standard room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Royal Elite Superior
  • 2 double beds, or 1 king bed
  • No more than 4 guests in the room
Royal Elite Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Select Club Superior room
  • 1 king bed, or 2 double beds
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Superior room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Small business center
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates. 

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liquor bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Select Club Deluxe room
  • 1 king bed, and 1 sofa bed
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Deluxe room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liqueur bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Eco Family Superior
  • 1 king bed, and 1 bunk bed
  • No more than 4 guests in the room
Eco Family Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Suite
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Penthouse
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Penthouse
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Royal Elite 1-Bedroom
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Royal Elite 1-Bedroom
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities


Location

Address
Carretera Cancun, Chetumal Km 295, Playa del Carmen, Mexico
51 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

May 2024

Kandice S on May 06, 2024

Air conditioning was out all day, night and next day. I had to go down to the desk to remind them to fix it as they advised me the night before it would be running at 9pm. No sense in trying to call down, they don’t ever seem to answer. The power was very spotty for the first few days also. I had no coffee maker the entire stay, I was finally told they didn’t have one that worked, towels were taken and not replaced, I ended up air drying in the morning due to not having any towels. Constantly asking for the fridge to be restocked as this didn’t happen unless you asked, I guess. Make sure you create a profile on the hotel page or you can’t make reservation's for dinner, found that out 3 days in ?? We stayed here before Covid, it was absolutely amazing. I am saddened to what this place has become for the price you pay.

TripAdvisor users rated this property 5 out of 5

#wechoselove at Sandos Caracol Eco Resort

Deja V on May 05, 2024

We had our wedding at Sandos Caracol Eco Resort. We had a wonderful experience. There was something to do for all or our guest. The staff was very accommodating and pleasant. We felt comfortable and the plus was it is LGBTQ friendly. I really want to highlight our wedding planner Victor. He was personable, kind, very detailed and accommodating. His energy really helped us not stress about anything and just enjoy the time there. We enjoyed the honeymoon package. Everything was just amazing. We are still on cloud 9. Thank Sandos!!!

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