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Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- VIP bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Lockers
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- VIP bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Lockers
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Accessibility
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Access to
- Sandos Playacar Beach Resort
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
- Video games
- Mini movie theatre
Kids club
Supervised full activities program: children’s pool, games and crafts, mini disco.
Eco - Activities for Kids
Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)
Teens Activities
Teens aged 13 to 17 years old can enjoy music, pool tables, table tennis, foosball, beach soccer, volleyball, 7 water slides and more!
Age ranges
- Children ages: 2 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Sirena Poolside Bar | Bar, Pool bar | Open air |
| Iguana Poolside Bar | Bar, Pool bar | Open air |
| L’Elefant | Bar, Lobby bar | |
| El Manglar | Bar, Sports bar | |
| El Mapache Chill-out | Bar | |
| Beach Bar | Bar, Beach bar | |
| La Tortuga | Bar, Pool bar | |
| Theater Bar | Bar | |
| Los Lirios | Bar | |
| Los Lirios | Nightclub |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Select public areas
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| La Laguna | Buffet | International | Breakfast, Dinner, Lunch | |
| La Mascaras | Buffet | Mexican | Breakfast, Dinner | |
| El Templo | À la carte | Asian, Teppanyaki | Dinner | Reservations required |
| La Riviera | À la carte | Mediterranean | Dinner | |
| Salvia | À la carte | Gourmet | Dinner | |
| Los Lirios | À la carte | Grill/steak house | Dinner | |
| Fogo do Brazil | À la carte | Grill/steak house | Dinner | |
| La Toscana | À la carte | Italian | Breakfast, Dinner, Lunch |
Facilities
- Rooms: 955
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Spa Kids - select treatments for kids accompanied by an adult available ($)
Location
Meal and plan options
-
24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Adults only pools: 1
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 2
- Waterpark: Included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
- Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
- Eco – Tour: enjoy a beautiful walking tour and discover the marvelous natural areas of our Eco-Resort.
- Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
- Intro scuba lessons in the pool
Shops and services
- ATM
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Medical services onsite available ($)
- Photo shop available ($)
- Tour desk
- Car rental desk available ($)
- News stand
Aerial View
Beach
Select Club Beach Section
Pool
Jungle Venue ($)
Salvia Restaurant
El Tempo
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
Resort has Lost it's Luster
kimcT9093HW on Jul 06, 2022
My family and I stayed at Sandos for a week (June 28th through July 5th). We have stayed at the resort three previous times and returned because it was a phenomenal resort. Boy have things changed! There is no variety in the buffet. The same food every day. Hardly any seafood was at the buffet. There was shrimp one day for lunch however it was so overcooked it was mush. You used to have to make reservations for the specialty restaurants. Now you don't unless you're an Elite member (they cater to the Elite members for everything, even bar service!). The only specialty restaurant you need a reservation for is the Japanese but beware, you may not get one. We got one on our last day and we made the reservation on our first day. The main pool is disgusting by the end of the day and so warm it feels like bathwater. We moved to the other pool midweek. Much better. The employees are still great, they will do whatever they have to do to help you. Our room was great but our minibar was never restocked despite two calls to the lobby. The phone in our room could make calls but not receive calls. The old open-air snack bar is now a lounge area. Very disappointed in that, families loved hanging out there to eat nachos and watch the animals. The current snack bar is very small and very crowded. If you don't get to the snack bar or buffet restaurants early, you won't get a good selection of food. Food is rarely replaced when the serving tray is emptied, especially the fruit. There is no beach, so when you read the description of white sandy beaches, beware. The beach is pretty much gone. We were told the resort has new management. It shows and it's horrible. If you're an Elite member, great, you'll be given everything before you ask for it. If you're a local, great. If you wear that green band though, good luck. We made the best of our week, but we won't return.
Disappointed.
Bebopabrigo on Jul 06, 2022
Property has declined since we were last here. Service even, quality of food and grounds maintenance. However Jacquie in Royal Elite Guest Services is fantastic. Prompt, professional and friendly. Truly, a problem sol er. Thank you Jacquie. Eric King
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