Sandos Caracol Eco Resort
Playa del Carmen 4.0
Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV

- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV

- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV

- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV

- 1 king bed, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV

















Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
- Video games
- Mini movie theatre
Kids club
Supervised full activities program: children’s pool, games and crafts, mini disco.
Eco - Activities for Kids
Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)
Teens Activities
Teens aged 11 to 17 years old can enjoy music, pool tables, table tennis, foosball, beach soccer, volleyball, 7 water slides and more!
- Children ages: 2 to 12
Type | Amenities | |
---|---|---|
Sirena Poolside Bar | Bar, Pool bar | Open air |
Iguana Poolside Bar | Bar, Pool bar | Open air |
L’Elefant | Bar, Lobby bar | |
El Manglar | Bar, Sports bar | |
El Mapache Chill-out | Bar | |
Beach Bar | Bar, Beach bar | |
La Tortuga | Bar, Pool bar | |
Theater Bar | Bar | |
Los Lirios | Bar |
Check-out time: 12 p.m.
Wi-Fi
- Select public areas
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
La Laguna | Buffet | International | Breakfast, Dinner, Lunch | |
La Mascaras | Buffet | Mexican | Breakfast, Dinner | |
El Templo | À la carte | Asian, Teppanyaki | Dinner | Reservations required |
La Riviera | À la carte | Mediterranean | Dinner | Reservations required |
Salvia | À la carte | Gourmet | Lunch | Reservations required |
Los Lirios | À la carte | Grill/steak house | Dinner | Reservations required |
Fogo do Brazil | À la carte | Grill/steak house | Dinner | Reservations required |
La Toscana | À la carte | Italian | Breakfast, Dinner, Lunch | Reservations required |
Santo Taco food truck | Snack bar | Variety of taco options | Snacks |
- Rooms: 955
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Spa Kids - select treatments for kids accompanied by an adult available ($)
-
24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Adults only pools: 1
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 2
- Waterpark: Included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
- Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
- Eco – Tour: enjoy a beautiful walking tour and discover the marvelous natural areas of our Eco-Resort.
- Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
- Intro scuba lessons in the pool
- Pickleball courts
- ATM
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Medical services onsite available ($)
- Photo shop available ($)
- Tour desk
- Car rental desk available ($)
- News stand


Beach

Select Club Beach Section

Pool

Bee Child Sculpture

Bee Child Sculpture

Jungle Venue ($)

Salvia Restaurant

El Tempo

Riviera Restaurant

Santo Taco food truck

Waterslides

Activities

Spa

Wedding Facilities
Location

Reviews
TripAdvisor Traveler Rating
4.0 Very Good
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.0
-
Service 4.0
-
Value 4.0
So much wildlife!
melistress (Edmonton, Canada) on Feb 15, 2025
Hola! Our last day here in the Select Club and we have had a great time. Some comments. I have mobility issues. This is a giant resort that could be terrible for people with disabilities except for the fact that there are many ways to get around. There are rentals for mobility equipment such as scooters and wheelchairs and there are concierges that are happy to give you a ride if you can get ahold of them. If I had taken more advantage of these things I would have had an even better time. Food has been good. We only visited the buffet once due to our Adults Only status and the Laguna being much farther into the resort than Fogo de Brazil. Laguna was a mad house but the food was fine. el Templo was *chef’s kiss*. Fogo de Brazil was a little dry and overcooked but the buffet was amazing. Los Lirios was another wonderful meal. We had little problem getting reservations, having stayed up to midnight to get them. We spent most of our time at the adults only pool which was clean and refreshing. Lots of seating. Great poolside service. Washrooms were in decent proximity at the Fogo De Brazil and the Select Club. The adults only beach area and bar were great. Lots of seating. Air conditioning and bathrooms in the bar, as well as snacks and a seating area for quiet enjoyment. There are vendors on the beach selling braids, bracelets and other hand made goods and massages. We had an on beach couples massage which was considerably cheaper than at the spa and I would say probably better. All the facilities were clean and friendly. The souvenir shop isn’t much more expensive than Playa Del Carmen. Due to an incident, we learned there is a doctor on site. He is really kind and did a good job. He does have business hours though. We took in the Pirates circus show which was entertaining but didn’t do much else for on resort activities (of which there are many - go do them able-bodied people!). What makes this resort really special is the on-site wonders like ruins, abundant wildlife, and cenotes. We saw: coatis, agutis, spider monkeys, raccoons, geckos, feral cats, iguanas, a paca, peacocks, and grackles - oh my! It looks like it is a super great resort for children and there are some venues that would lend themselves to lovely weddings. The cons: Our Select Club rooms were largely undecorated and had one chair. Otherwise you sit on the bed. Our room came with two small beds rather than one king. Those two beds were like sleeping on cement slabs. Not great for people with chronic pain. Services rarely answer the phone. Most stuff has to be done in the app. I sent my husband for the concierge a couple times. Adults only is ridiculously far from the beach. They have the area situated at the other end of the resort. I can’t say that we wouldn’t come again. Most things we were pleasantly surprised by. Oh! And yes, our room had hot water.
Best family experience!
Olia C on Feb 15, 2025
Amazing experience. This resort really caters to families and children with great kids club for those who want to take some time alone and do adult activities. The jungle is amazing with so many animals! Romantic boat ride with Eimos was such a lovely highlight. Highly recommend!
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