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Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Sandos Playacar Beach Resort
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
- Video games
- Mini movie theatre
Kids club
Supervised full activities program: children’s pool, games and crafts, mini disco.
Eco - Activities for Kids
Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)
Teens Activities
Teens aged 13 to 17 years old can enjoy music, pool tables, table tennis, foosball, beach soccer, volleyball, 7 water slides and more!
- Children ages: 2 to 12
Type | Amenities | |
---|---|---|
Sirena Poolside Bar | Bar, Pool bar | Open air |
Iguana Poolside Bar | Bar, Pool bar | Open air |
L’Elefant | Bar, Lobby bar | |
El Manglar | Bar, Sports bar | |
El Mapache Chill-out | Bar | |
Beach Bar | Bar, Beach bar | |
La Tortuga | Bar, Pool bar | |
Theater Bar | Bar | |
Los Lirios | Bar | |
Los Lirios | Nightclub |
Check-out time: 12 p.m.
Wi-Fi
- Select public areas
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
La Laguna | Buffet | International | Breakfast, Dinner, Lunch | |
La Mascaras | Buffet | Mexican | Breakfast, Dinner | |
El Templo | À la carte | Asian, Teppanyaki | Dinner | Reservations required |
La Riviera | À la carte | Mediterranean | Dinner | |
Salvia | À la carte | Gourmet | Dinner | |
Los Lirios | À la carte | Grill/steak house | Dinner | |
Fogo do Brazil | À la carte | Grill/steak house | Dinner | |
La Toscana | À la carte | Italian | Breakfast, Dinner, Lunch |
- Rooms: 955
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Spa Kids - select treatments for kids accompanied by an adult available ($)
-
24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Adults only pools: 1
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 2
- Waterpark: Included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
- Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
- Eco – Tour: enjoy a beautiful walking tour and discover the marvelous natural areas of our Eco-Resort.
- Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
- Intro scuba lessons in the pool
- ATM
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Medical services onsite available ($)
- Photo shop available ($)
- Tour desk
- Car rental desk available ($)
- News stand
Location

Reviews
Best week ever!
davidwO6569BM on Jan 29, 2023
I don't usually review hotels but figured it would be helpful to provide some insight into our trip to Sandos Caracol last week. We travelled with a group of 12 (8 kids, 4 adults). the kids ranged in age from 3 to 13. Our family stayed in the penthouse as we have 5. We really loved our stay. The hotel is huge. It is like something out of an Avatar movie with pathways weaving in and out of a lush jungle, and wildlife everywhere! Many birds, monkeys, and other animals all around at all times. The service was top notch. The pools are well appointed and relaxed. Families can relax at the pools without having to have their heads on a swivel at all times. The pool bartenders are excellent. Line ups were never really an issue. My kids prefer pools over beaches, so it wasn't really a problem that the beach at Caracol wasn't that great (rocky and small). HOWEVER, Caracol has a sister resort about 20 minutes away that is on one of the nicest beaches in playa del carmen that you can enjoy any time for free (just have to check in). Our group went there twice on our 7 day trip to enjoy the beach and pool at Sandos PlayaCar. The food at Caracol is pretty good. I would give it 4 out of 5 stars. If you are expecting a michelin rated experience then this probably is not the place for you. Overall we had an amazing experience and will be returning.
Kids Club
AllThings T on Jan 29, 2023
Valeria( at the Kids Club) was so great and helpful. She took great care of my 7 year old. It was his birthday and she even ensured he received a birthday cake from the cafeteria. She made our experience the best experience ever and made his birthday very special. I 100% recommend this resort.
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