Family of 5

Sandos Caracol Eco Resort

Playa del Carmen 4.0

Overview

Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation. 

Added value

Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort.  Guests of either property have access to the services and amenities of both properties.  Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included.  Additional restrictions apply, please contact hotel front desk for full details.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

955

Rooms

Standard room
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Standard room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Pool View Superior
  • 2 double beds, or 1 king bed
  • No more than 4 guests in the room
Pool View Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Select Club Superior room
  • 1 king bed, or 2 double beds
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Superior room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Small business center
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates. 

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liquor bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Select Club Deluxe room
  • 1 king bed, and 1 sofa bed
  • Garden, Pool or Jungle View
  • No more than 2 guests in the room
Select Club Deluxe room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Select Club Adults Only 18+ guests are entitled to the following upgraded services:

  • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
  • Bathrobes
  • Air conditioning
  • Ceiling fan
  • Cable color TV
  • Clock radio with alarm
  • Telephone
  • Coffee machine
  • Iron and ironing board
  • Minibar with mineral water, fruit juices and beer (restocked every day)
  • Safe

This private area allows maximum seclusion from the rest of the hotel and offers:

  • Reception area exclusively for Select Club adults only guests
  • Private concierge
  • Adult only area bracelets
  • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
  • An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.

Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

  • Private concierge to make sure everything is perfect for your enjoyment
  • Towel service
  • Showers
  • Premium liqueur bar and gourmet canapés
  • Book selection with reading area
  • Living room with TV’s
  • Billiard tables

The beach area provides you with:

  • Hammocks
  • Lounge chairs
  • Beach beds
  • Private cabanas for optimum beach time
  • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments

Eco Family Superior
  • 1 king bed, and 1 bunk bed
  • No more than 4 guests in the room
Eco Family Superior
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Suite
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Eco Family Penthouse
  • 1 king bed, and 1 bunk bed
  • No more than 5 guests in the room
Eco Family Penthouse
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Pool View 1-Bedroom Suite
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Pool View 1-Bedroom Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Amenities


Location

Address
Carretera Cancun, Chetumal Km 295, Playa del Carmen, Mexico
51 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Horrible customer service

Nancy A on Jun 21, 2024

Came to celebrate my kids birthday and the whole experience was horrible. Customer service is horrible. They don’t listen to your needs. I have a child with a disability and they put me on the second floor. I reported a leak in the room since the first day and they never fixed it. To eat a La Carte you have to make reservations on an app that doesn’t even work. I have been here before but after this bad experience I won’t be coming back or recommending this place to anyone. I spent the entire week trying to reserve a birthday dinner going back and forth with everyone, waited for the manager Hugo for more than two hours and he never showed. The space is too short to continue writing…

TripAdvisor users rated this property 1 out of 5

Worst Experience Ever at Sandos Caracol Eco Resort

Bestami Taner O on Jun 20, 2024

My family and I just spent 10 agonizing days at Sandos Caracol Eco Resort, and it was a complete nightmare from start to finish. The food was abysmal – every meal was worse than the last. The room was in deplorable condition: it smelled awful, the mattress was filthy, and the overall cleanliness was nonexistent. The pool area was a disaster. It was never cleaned and constantly dirty, and there were never any towels available. The lack of service extended to the pool bar, where the only drinks they offered were mojitos and strawberry concoctions. The so-called guest service was indifferent and dismissive of our concerns. To make matters worse, the beach was completely unusable – it was so rocky that swimming was out of the question. And don’t be fooled by other positive reviews; the hotel bribes people with 2000 pesos for glowing feedback. I saw many guests leaving early, unable to endure their stay. Do yourself a favor and avoid this place at all costs. We will never return.

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