TripAdvisor Traveler Rating

As always our experience at UNICO was wonderful. We were treated very special and we had two excellent butlers, Israel and Roger. I highly recommend them both. We also shared great conversations with Martha and Jessica of Legendary.

The hotel's name says it all, Unico meaning Unique. It is unique in the excellent service that the entire staff of the hotel strives to provide to their guests. Their facilities are maintained to reflect the luxurious ambiance. Their restaurants serve exquisite culinary creations. Our assigned butlers Eduardo and Carlos are at the top of their game. It was as if they could read our minds. Whenever we made a request, their reply was "It's already taken care of." We could not be more pampered by the extraordinary service that Eduardo and Carlos provided. The hotel is fortunate to have employees of their caliber. These are some of the additional employees that went above and beyond in providing service to us. Admin: Joanna Vidal Jessie Butlers: Eduardo Carlos Restaurant 20-87: Alejandra – Hostess Daniel – Captain Jesus – Waiter Junior – Waiter Felipe – Waiter Melissa – Waitress Lunch for members: Bestuniano – Chef and staff Restaurant Cueva 7: Chef Lula Sergio – Captain Jesus “Chuy” – Waiter Café Ines: Ingrid Beach & Pool Concierges: Maria – Beach Rosy – Pool

A beautiful resort with a team of caring and dedicated staff who take care of your every need…and then focus on your wants!!! Our butlers, Israel and Roger, are “Simply the best, better than all the rest!” Quietly and unobtrusively, they took care of us behind the scenes and always found the most opportune times to pay us a visit to see if there was anything we wanted or needed. Having them available took the worry and wonder out of what to do in our new environment. If nothing else, the beauty of knowing we had a spot at the pool was worth its weight in gold! Talk about going above and beyond…we discovered we had arrived without a piece of medical equipment. Roger came to our room, looked everything over, took pictures and tried to figure out a remedy by researching and contacting pharmacies. Although we couldn’t find a solution, it will always be ingrained in our hearts of how he did try! Thank you, Roger. This is just a snippet of the wonderful treatment we received from our butlers. Trust me when I say, “They are worth it!” We found the resort to be all we imagined. Clean, comfortable, fun, well staffed, and with delicious food and drinks. Be sure to try each restaurant’s signature drinks. I agree with the distinction of 5 Diamonds this hotel has received!

We had an amazing experience on our week long vacation, especially with the help of our butlers Alexander and Alejandro! Both were extremely helpful and could not have been more attentive or knowledgeable. Overall, I do not think our trip would have been the same without them! Could not recommend enough.

The experience at Unico 20 87 is not like any other we have had. The service, decor, and restaurants are so refined. Our assistants/butlers Carlos and Eduardo Mena guided us through the perfect week. They were the most attentive assistants with dinners, car transfers for golf, setting up chairs at the pool and shows, and anything else we may have required. They even surprised my husband with a birthday celebration! We loved the different cuisines offered, traditional Mexican, Japanese, Italian, and a steak house like grill. From the minute you step into the restaurants, hostesses like Diana and Margaret are ready to seat you at the best tables. Then waiters like Daniel, Henrry, Hosa, Miguel go above and beyond to serve and make your meal the best experience. The managers like Gustavo at grill 20 87 make you feel like family, always welcomed! The pool side service is just as good as the restaurants. Javier, Paul and Alexandos always have towels, food and drinks handy. The spa is another must to experience. I had the Harmony spa treatment and Perla gave one of the best massages I’ve ever had. Erica at the spa was so gracious helping me with my hydro experience. Susi was at the nail salon and gave a wonderful pedicure/manicure. Just a last note to add to our wonderful experience at Unico. Our last breakfast at Grill 20 87 Andrea was our waitress. We asked for pineapple juice instead of orange. Although it wasn’t available that morning, she went to another restaurant and had it freshly squeezed, wow was that a treat. That sums up the quality and how the people at Unico make you feel welcomed and loved!