UNICO 20˚87˚ Hotel Riviera Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

5110 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

3.5 stars, and a heavy sales hand

stephaniemU3921KG on Jan 26, 2023

We had a really good vacation, but for every high, there was a big hiccup in service or experience. Pros: the rooms are beautiful. we had a swim up, and it was totally worth it. we had a few outstanding dishes (the watermelon soup at cueva sieta, the seafood soup and sushi at mura, the perfection of a chicken tostada poolside). danny, one of the servers pool and beachside, is a rockstar. he should be training the whole staff. ernesto, one of the bellman, also has the level of service, personality to shine at a resort of this caliber and price point. cons: other than danny and one other guy poolside (danny hyped him up to us but didn’t catch his name, unfortunately), the service was nearly nonexistent outside. one day, after being served at our room side pool the two previous days, they just said no to serving any of the rooms that day. despite them walking by us and various other guests throughout our time out there. and while there were some food highlights, there were more flops than wins. chewy steak. cold, hard “over easy” eggs. but, we could’ve looked beyond all of that. but, instead, we had at least four conversations of folks trying to get us to upgrade, buy a timeshare, plan our next vacation. it was a HARD sales approach from literally the time we walked in (and they just… left us in the lobby for 15 minutes without room keys or finalizing check in) to the time we left (we had to come early to checkout… for another sales pitch). again, it was a nice vacation. but, we’ll be checking out another spot next time.

TripAdvisor users rated this property 5 out of 5

Dinner at the 20.87 steak dinner

bperchaluk (Waterloo, Canada) on Jan 26, 2023

Just had dinner at the 20.87 restaurant and pedro was our server. He asked us if we were celebrating anything special and we told him our anniversary. He than came out with a. Special cause and firecracker candle and little chocolate lollipops. Not only was the food spectacular but he made the experience that much more special.

TripAdvisor users rated this property 4 out of 5

beautiful resort with amazing pool scene although beach scene underwhelming

ja121 (Philadelphia, Pennsylvania) on Jan 24, 2023

beautiful resort with amazing pool scene although beach scene underwhelming (cushions on pool chairs but not on beach chairs, much more staff attending pool than beach for food and drinks, etc) staff was friendly but "local host" not that helpful "Legendary Tour" was awful chocolate class was pricey but fun aqua spin was amazing gym was small and crowded but spin classes were well distanced Nicholas was best waiter at the resort - amazing Jesus was awesome concierge - very friendly and helpful with great follow-through artists painting complimentary straw hats was extremely fun 1BR suite "ocean front" was amazing - gorgeous architecture and interior design food was good (not great) - breakfast and dinner good, lunch lacking in healthy options (they need a buffet salad bar for lunch)

TripAdvisor users rated this property 5 out of 5

Unico 29th Wedding Anniversary Trip

trishandgreg (Indian Trail, North Carolina) on Jan 24, 2023

Loved the laid back atmosphere of this resort. It had a party pool and a few relax pools, something to fit everyone. The breakfast food in the Italian restaurant location is fabulous. We enjoyed the multiple breakfast options and the staff there. Alejandro greeted us each morning with a genuine smile and made us feel welcome. Our butlers- Israel and Santiago did a great job keeping us on task. Dinner reservations, spa reservations, travel reservations, pool seats and other request were all perfectly done and we enjoyed the services. Gabriel explained our resort credits and the offerings of the resort. Dinner at the Italian and Mexican were hard to beat. We couldn’t pick a favorite- the food was off the chain amazing! Cannot really judge the Asian as soy is an allergy and most of the food has soy. Greg really enjoyed the Ramon, octopus sashimi and skewers. Jazhiel was an amazing help as well with his knowledge and of course his amazing energy and passion for helping people. It was nice to see him back at the resorts(we met at Hard Rock Riviera Maya). The spa- we had a couples massage and Wow Wow! Maria Del Socorro and Celia had the most amazing techniques. We really enjoyed it. Pool Conciege- Alejandro Mendoza was full of energy and eager to help. He made sure we were taken care of each day and gave us a good dose of Spanish. Some cons- housekeeping was a little hit or miss. Some days it was early, other days is was later. Not a big deal. Room service left a little to be desired. I am not a fan of perfumes as it really bothers me, there is a lot of perfume throughout the lobby/bar area. The use of perfumes seems to be all the resorts lately. For someone that is sensitive, this is a real struggle. Overall we felt completely spoiled and loved our trip to Unico. I would highly recommend for a romantic getaway, girls weekend, wedding or whatever you have in mind. We are Hall of Fame members with Hard Rock/Unico.

TripAdvisor users rated this property 4 out of 5

Good

carlangas1618 (Cancun, Mexico) on Jan 23, 2023

Alejandro the pool attendant was very helpful setting up the umbrellas very hard working guy and the food very good as usual but the service food by main pool (not the quiet pool) was little slow due to lack of servers. We had amazing service by quiet pool. The attendants were awesome!

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