UNICO 20˚87˚ Hotel Riviera Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

6190 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


Denise W on Mar 02, 2024

We travel quite a bit and this is our favorite all inclusive resort so far. Very relaxing with clean, comfortable and nicely decorated rooms with beautiful views. It is not a huge resort, making it very easy to navigate the beautifully kept grounds and pools. We stayed in a 2 bedroom suite and a shared living area with our daughter and her husband. The food was excellent with a good variety of choices in restaurants and excellent service. Alexander and Alejandro were our butlers and they made sure no stone was unturned to make our stay enjoyable. A few more who made our week enjoyable were Jessica, Lucia, Luis and Maria. The breakfast buffet was amazing with an excellent staff and manager to greet us. I wish I could remember them all because every one of the staff members we encountered loved their jobs! We spent a lot of time on the beautiful beach enjoying the gorgeous water and also took advantage of an amazing, relaxing morning at the spa. I would highly recommend Unico and look forward to returning!

TripAdvisor users rated this property 5 out of 5

Wedding of Our Dreams!!!

Ladybugonaleaf (Anchorage, Alaska) on Mar 02, 2024

I had my wedding at Unico in January 2024. The staff at Unico and the vendors I worked with helped to make my dreams come true. My wedding was incredible. The Unico staff was amiable. The resort is breathtaking. JJ Studio was the recommended vendor for photography and videography by the resort. From the beginning, everyone I communicated with over email was extremely kind, patient, and professional. They were able to design a package for us that met all of our needs. The team was fantastic on the wedding day; Nallely, our photographer, and Manuel, our videographer, were patient and gave directions exceptionally well. We received the final product today. The photos came out BEAUTIFUL, and the wedding video exceeded our expectations. My only regret is that I should have taken advantage of more of what the company offered. I would have taken advantage of the drone option and extended the time the photographer and videographer were available for our special day. I highly recommend JJ Studio as they contributed to my wedding being the best day of my life.

TripAdvisor users rated this property 4 out of 5

Butlers were amazing

Jennifer S (Everett, Washington) on Mar 02, 2024

Our butlers, Eduardo and Carlos, were probably the best we have had at any of the resorts we have stayed at. Overall our stay was great however the quality of the food was a bit disappointing. Sort of hit or miss depending on what we ordered. Good place to stay if you want a more quiet pool.

TripAdvisor users rated this property 5 out of 5

Wonderful Vacation experience!

Reyna F on Mar 01, 2024

So very hard to put into words what a wonderful experience we had at Unico! The resort was beautiful, the staff all so friendly and helpful - always so pleased to help us in any way! Alexander and Alejandro, our butlers, exceeded expectations by taking care of all of our requests, and going above and beyond to make our stay incredible! I will gladly return to Unico when I have the opportunity!

TripAdvisor users rated this property 5 out of 5

Beautiful Place- Wonderful Service

843debbih on Mar 01, 2024

We had such a wonderful experience at Unico. Our butlers, Alexander and Alejandro were so helpful and attentive. We also loved seeing Angel at 87’20’ who remembered us from our last trip and greeted us so warmly as well as made sure our meals were perfect. Our favorite waitress was Clau, who made the most delicious mocha lattes for me each morning. Everyone was thoughtful. The Villa was also INCREDIBLE! We would highly recommend this resort to everyone.

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