UNICO 20˚87˚ Hotel Riviera Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

4774 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful Experience

629cicelyp on Jul 03, 2022

What a great experience! Exceptional customer service, delicious food, and beautiful accommodations. We participated in several activities (beach walk, cooking experience, aqua cycling and aqua Pilates) that were led by Ricardo. Ricardo was amazing - friendly, professional, knowledgeable, and had a great sense of humor! Omar, our host, was awesome as well!

TripAdvisor users rated this property 4 out of 5

Greatest resort for a girls trip

M9765KLamyb on Jul 02, 2022

This was our first girls trip after COVID. A perfect place to celebrate a birthday for a long weekend. Anything after 4 days would be boring because I am very active. All inclusive resort...great drinks and food was delicious. Ricardo was our weekend instructor (from water aerobics to cycling) and interpreter for the awesome authentic Mexican cooking class. led by a fantastic chef. He was so much fun and truly provided excellent customer service.I loved my room and the decor of the entire resort, very clean. UNICO missed on evening entertainment (DJ ends at 11:30pm). The Italian restaurant was average in my opinion. The beaches are horrible throughout the Caribbean because of the nasty seaweed. And I did not like the wild animals that call the resort home but if the tourists would stop feeding the animals maybe that would help.

TripAdvisor users rated this property 5 out of 5

Amazing Experience

rcgeorge47 (Los Angeles, California) on Jul 01, 2022

We had an amazing time everyone was handled themselves in a professional manner. I will truly tell all my friends about my experience… Enrique was also amazing, he checked in with us daily and went above and beyond. We were truly impressed by everyone level of customer service

TripAdvisor users rated this property 3 out of 5

Honeymoon was okay lol

catherinepchaffe on Jun 29, 2022

We have never done all inclusive and my husband and I went here for our honeymoon. The food made us super sick & bloated after day 3. We didn’t drink tap water so it wasn’t that. We brushed our teeth with bottled water.. all inclusive is okay, the first couple days were better because less people were at the hotel. We noticed a significant increase in people after day 3 and wait times were longer for food, drinks etc. our last day we could not get a pool server attention no matter what. We waved and say hi!! And they just walked past us lol. The excursions make you feel like you are going on a field trip with a bunch of random people.. I thought they would be private considering the price.. no you get in a van with like 10-15 other people and drive 30min-1hr to the destination. This is my fifth time visiting Mexico and honestly i don’t recommend the all-inclusive resort route. The food is good and the room is nice! And room service is 24/7, but it will make you feel like poop

TripAdvisor users rated this property 4 out of 5

Unico 2087 - thank you Enrique our personal host

Mike-Dunne124 on Jun 27, 2022

When travelling to Unico, me and my partner were able to just sit back and relax whilst our own designated personal host, Enrique, sorted us out with everything. From reservations at restaurant, to booking mixology classes and transfers to the airport. He was a real help and made the experience smooth and easy for us

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