UNICO 20˚87˚ Hotel Riviera Maya reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

5704 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Unico 20 87: A little piece of Paradise

BrunomFalcao79 (Belo Horizonte, MG) on Sep 23, 2023

I took a family trip with my wife at Unico 20 87 recently and I had an amazing experience and only have great things to say. The Hotel is beautifull, with a complete structure, very clean, organized, the rooms are very confortable, wonderfull restaurants, the food and drinks are very tasty. The employess are very polite, kind and helpful (we appreciatte all support provide to me and my wife specially by Javier, Rodrigo, Pascual, Francia, Franco and Mona). The experience was so amazing that I made an upgrade on my legendary membership program, became a legendary Hall of Fame member. I look foward to come back soon to the Unico and Hard Rock Hotels!

TripAdvisor users rated this property 4 out of 5

Unico is a nice & low key resort that differentiates itself from other all inclusives.

Josh B (Bentonville, Arkansas) on Sep 23, 2023

We recently visited Unico for 7 days in September. Overall we really enjoyed our time at the resort. Some of the key highlights of our stay at Unico: - Food: Hands down the best food I have had at an all inclusive. We enjoyed all the dinner restaurants with our favorite being Mira House. Also, the food for lunch by the pool is great. Everything in the resort is seems freshly made and is really enjoyable. - Water Aerobics/Cycling: We didn’t miss a day doing the morning classes at the pool. The classes were fun and a very solid workout. Ricardo and Angie were fantastic instructors. - Activities: This resort is not a party resort but there is still a lot going on around the resort to enjoy. Whether is is painting drink coasters, playing night bingo, or getting your hats painted, there was always something going on. - Main Pool: we didn’t really have any trouble finding seats at the main pool. We would get there just after breakfast and stay late into the afternoon. Some people have talked about struggling to find chairs but we never had that issue. - Room: The room was beautiful and very uniquely designed vs other all inclusive a we’ve stayed at. The room was well maintained, and we really enjoyed the essential oils that were used. We had a swim up suite and would recommend for sure. The resort did have some opportunities: - Service: The resort seemed short staffed. They only had a few people working the pools to take drink and food orders and there was a long delay when you ordered. Also, with us having a swim up, we found it inconsistent when we could get service. Also, it was inconsistent when they would refill your fridge in your room. - Mixed Drinks: The liquor is not what I would consider top shelf and more mid tier. Most other all inclusive I have stayed at had a higher level of liquor for their drinks. Also, the consistency of the drinks was lacking. Multiple times I had to explain to the bartender how to make the drink I was ordering. - Maintenance: While most of the resort was maintained well, there were areas that could use work. Our swim up had pieces of the pool fall off and just sit in the swim up and we had to remove them ourselves. Also parts of the main pool were also failing apart a bit. The bottom of the pool was also very rough and needed maintenance. As I said at the beginning, we really enjoyed our vacation and the pro’s absolutely outweighed the cons. We would recommend this resort especially if you are looking for a relaxing trip.

TripAdvisor users rated this property 5 out of 5

Great service

Annie L on Sep 23, 2023

Great service, very attentive. LH Aguirre was super helpful and made sure every need was met! Great buffet for breakfast. Maid service cleans twice a day and restocks the room. Room service came right on time each time. Loved it!

TripAdvisor users rated this property 5 out of 5

Wonderful resort, planning on returning

JUDY H on Sep 23, 2023

Great resort! The accomodations are first class. The food is scrumptious. Lots of choices between four restaurants depending on your tastes. Loved the quiet pool, but the party pool was hopping. The beach is fabulous with white soft sand and aquamarine crystal clear water. Could have used more lounge chairs at the beach. The staff was super friendly and helpful. Our local host, Medoza, was very attentive and accomodating. We would highly recommend this resort!

TripAdvisor users rated this property 4 out of 5

Great Girls getaway

Navigate34690999853 (Omaha, Nebraska) on Sep 23, 2023

Me and my friend stayed at Unico for a girls 50th birthday weekend. Hotel was beautiful! Rooms were beautiful, modern, spacious and clean. All rooms have a balcony w/ tub. Food at all restaurants was delicious the Italian restaurant and Unico 20. 87 was our favorite. David Guzmon was our waiter and he was so friendly and attentive to our needs! Only complaint was we wished there was a buffet for dinner. Only buffet was for breakfast. Pool was ok, it was black so the water was always like warm bath water. Drinks by the pool were good and Lorna was our favorite pool waitress. We spent most of our time at the beach. The beach water was clear blue, and light waves.

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