Beaches Turks & Caicos reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

16476 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Beaches Turks & Caicos

B8130GRjg on Feb 15, 2025

Great accommodations and the dining was very good. The staff was extremely friendly and helpful throughout the resort. Although we didn't bring children, this was a very child friendly resort. Several activities were included in the cost and others available to purchase. If you are a wine drinker, the included options were very limited and lacking, but for a price there were upgrades available.

TripAdvisor users rated this property 2 out of 5

Please Read Before Booking Beaches Turks & Caicos-Sad

misdismex (Gallatin, Tennessee) on Feb 14, 2025

Dear Beaches Turks and Caicos Management, ATTENTION: Mr. Adam Stewart Executive Chairman, Sandals Resorts International RE: Refund Request for Stay at Beaches Resort - Room 1210, French Village Dates: February 6-11, 2025 Total Amount: $6,000 Dear Mr. Stewart, We are writing to formally request a full refund for our recent five-night stay at Beaches Resort. While we acknowledge several positive aspects of the resort, we experienced numerous unacceptable issues that significantly diminished our experience and failed to meet the standards expected of a Sandals/Beaches property. Positive Aspects: • The beachfront location features crystal-clear water and a beautiful pier, showcasing the natural beauty of the property • The entertainment staff demonstrated exceptional engagement with guests, enhancing the resort experience • Neptune's and Bayside restaurants provided outstanding service, including a thoughtful birthday celebration • Soy Sushi Bar maintained high-quality dining standards Critical Issues Requiring Immediate Attention: Structural and Maintenance Deficiencies: • The Caribbean area pool has separated from the deck, creating gaps with visible mold - a serious safety and health concern • Room 1210 exhibited multiple maintenance issues: - Water damage evident in the shower ceiling - Inconsistent tile work with mismatched replacements - Bathroom door facing shows significant rust - Multiple holes in the blackout curtains - Headboard detachment causing functional issues with pillows - Door hinges displaying rust through paint Service Quality Concerns: • Sapodillas restaurant served lukewarm food after one-hour wait for our food to arrive • All restaurants, including buffets, had excessive wait times despite visible table availability. The host had to go and set up the table, meaning a lack of staff. • Lack of proper communication regarding checkout procedures and departure lounge facilities. We had no idea there was a luggage service. We found out this information from another guest. We did not receive printed check-out procedures. We have stayed at Sandals properties in Montego Bay 15 years ago and loved it. It was both up to date, clean, relaxing and the kind of experience that made us overlook similar reviews of poor conditions at Beaches T&C. We had higher hopes for a greater birthday experience for Ann. Sad. Mr. Stewart, we understand management may express regret over these issues. However, based on numerous similar reviews, these problems persist without resolution, suggesting systematic neglect of this property within the Sandals network. As the son of the founder, we urge you to elevate this property to a standard that would make your father proud - one where you would confidently bring your own family. The spectacular beachfront location deserves better than its current state of maintenance and service quality, which fails to justify the premium pricing structure. Given these significant issues, we formally request a full refund of our $6,000 stay. Sincerely, Ann and Maury Buchanan Room 1210, French Village February 6-11, 2025

TripAdvisor users rated this property 5 out of 5

Beaches Turks & Caicos

mlmorais59 on Feb 14, 2025

Had a fantastic time at this resort with family! Our butlers, Anna Kay and Manex were awesome and made sure they took special care of us each day. All the restaurants we went to were great, and we did almost all of them on the resort. Plenty of activities including pools, water park, beach, snorkeling and more kept us busy all day. Highly recommend!!

TripAdvisor users rated this property 5 out of 5

Multigenerational Memories Made

katieK4118SY (St. Albert, Canada) on Feb 14, 2025

It was hard to leave this incredible resort after spending a week there with my two young children and parents. Throughout our stay we had fantastic service and enjoyed the extensive food and beverage offerings. Specifically, we had amazing dining experiences with Kimberly at Neptune's and Susan at the Jerk Shack. Our photographer, Martin was fun and incredibly patient with our 3 year old as we tried to capture some family moments in the beautiful gardens and along with the stunning beach. We had daily chats with our housekeeper Mitzi who made a lovely connection with my young son. Special thanks to Alex, the train conductor for his enthusiasm and high-fives. The daily train rides were my 3 year old’s favourite part of the trip! My sincerest thanks to all the hard working staff at this beautiful property. Being back home in -20C weather, our memories of the Caribbean turquoise water, sand, and hospitality are keeping us warm!

TripAdvisor users rated this property 5 out of 5

Beaches Turks & Caicos

Margestvold80 on Feb 13, 2025

Love this resort. The facilities are great. Food is great. The beaches are beautiful. We love the snorkeling that is really close to the resort. The employees are the best and go out of their way to accommodate us.

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