TripAdvisor Traveler Rating

A few months ago, we had an issue with valet service of the hotel and initially had difficulty resolving it. However, everything changed when General Manager Ken Hall personally got involved. His approach was professional, caring, and focused on ensuring guest satisfaction. We returned for Christmas, and our stay was nothing short of extraordinary. The Fairmont Gold Team went above and beyond to make every detail perfect — from the warm welcome to the exceptional service throughout our visit. We want to express our heartfelt thanks to Ken Hall and the entire Fairmont Gold Team for creating such a memorable experience. This is hospitality at its finest, and it’s why Fairmont Chateau Whistler remains one of our favorite destinations. Great work!

We had a wonderful stay at the chateau over Christmas. The staff were excellent. Our concierge, Alan McDonald, was very helpful ahead of our stay, in booking the hotel restaurants for us over the festive period and helping me navigate the complicated Whistler ski pass booking process, which was much appreciated. I heard some other guests complaining about difficulty in booking the hotel restaurants over this period, but the hotel was extremely clear in recommending that guests make restaurant bookings for Christmas Day ahead of arriving. It worked extremely smoothly for us. Nothing was too much trouble. Standout service also came from the ski concierges - especially James. His efforts to assist me daily to and from the boot room were much appreciated. As was the hot chocolate at the end of the day. We enjoyed the spa area each day - this was a high point for me. The French bar man (apologies forgot his name) provided a particularly good service. The only down sides were… the behaviour of some of the other guests (clearly beyond the control of the hotel). This was at odds with the rest of our trip to Canada, where we consistently met friendly, delightful Canadians. Some of the other guests (they were not Canadian) behaved in an entitled way. The lift situation could also have been improved. One of the 4 lifts was out of service during our stay and this led to queues.

Clean rooms, staff is excellent, interior could use some lipstick. Food was pretty good. Good location for skiing. The concierge were excellent

I went with my family this past Christmas/New Year's holiday. We stayed in the gold level. Here are some pros: the concierge staff at the gold level is very helpful. They expertly arranged dining, ski lift tickets, ski rentals, and ski instruction. We had no hiccups. They are very knowledgeable and are eager to please. The gold level lounge is very nice. There is plenty of seating overall. The food selection is good and quickly replenished. The rooms are updated. Hot chocolate in the lobby was much appreciated after a long day of skiing. The entire hotel staff is very friendly. The location is excellent as it is right next to the ski gondola at Blackcomb. It is easy to walk to Whistler Village. The shuttle service around town is a nice touch. Here are some cons: the food quality is mixed. The steakhouse is mediocre at best. I don't understand how they could've gotten so many awards when the meat quality is average, and half of our steaks were not prepare to our request. The ski equipment pick up area is very very busy just prior to the opening of the ski resort, and just after the ski resort closes. So be prepared for lines and crowds. Regarding the rooms, the shower is tiny. It literally feels like showering in a bathroom stall. Overall, this is a very good hotel. The best aspect is the service and friendliness of the staff. I would highly recommend this hotel.

Great location close to the Blackcomb gondola, making it very convenient. Comfortable rooms and a nice breakfast made for a lovely stay in Whistler.