TripAdvisor Traveler Rating

I just phoned to try to get some information regarding the lift status on the mountain this weekend as I could not find this on the website.lI was hoping to bring my grandson up to the beginning area and asked to speak to a concierge as I cannot find out any information regarding opening status for Saturday. The operator on the phone was most unhelpful and would not let me speak to the concierge unless I had a booking number. Why would I have a booking number if I’m not even sure if it’s suitable for my grandson and I to come up? This service is unacceptable!

The front desk service ruined the stay from the first moment. They all acted as if guests were priviledged to be in their presence. Incredibly rude and dismissive at every encounter. The room was updated and nice. Some rooms had horrible views butted up to trees on the back side with zero natural light. The basic rooms were crowded and noisey with families and ill behaved children. Staying on the 7th floor meant you had to endure the noise of the Gold package restaurant above your room. And they start very early in the morning interrupting your sleep. The hotel is in a convenient location with a shuttle and ski out in season. But with the horrible attitude of the front desk, spend your money next door or get a rental.

Whether your business retreat is scheduled for spring, summer, fall or winter, Fairmont chateau Whistler is an amazing choice. This is our second business retreat at Fairmont Chateau Whistler and our Fairmont conference managers took excellent care of every details. I can’t thank Laura and Karla enough for making it so successful for our group to have our business conference there. Food, drinks, audio visual, lighting, etc…. are all planned for and not a beat missed. As you walk toward the chateau you are greeted by the valet and concierge team with big smiles and from every staff you encounter. The decorations during holiday seasons are amazing for the season and the atmosphere is festive. If you are out and about ski valet, you will meet Rikki who is unofficial Chateau ambassador for the hotel. The ski valet manager, Ms. Sydney’s staff takes care of all your ski needs cheerfully in no time and take your skis up and down the steps as you any to go skiing and coming back. After a long day of skiing, the hot chocolate, fire pit and friendly staff are greeting you back to your home away from your home. Kudos to the Fairmont Chateau’s general manager, Mr. Rearden who is making the guests feel welcomed, appreciated, comfortable and most importantly at home. Fairmont Chateau Whistler is an amazing place for your next business conference.

We had the best time at the Fairmont. The room was newly renovated and the staff are all amazing. A shout out to James in the pool area for being so helpful and friendly. The pools are warm, the saunas (outdoor) are wonderful, the multiple hot tubs and steam room are excellent. The place was all lit up for Christmas and so elegant.

What a wonderful time we had at the Fairmont Chateau Whistler! Our suite was elegant, comfortable, and warm. We have stayed at many luxury hotels, and this one ranks among the best. The amenities and staff were top-notch.