TripAdvisor Traveler Rating

There is a good and regular shuttle service into Whistler village but it is a very easy walk. Staff were great and very helpful. The room was a good size and comfortable and we had a view of the gondola and the pool area. There is a grab and go cafe and we took our breakfast from there. The service is good and the food acceptable. Having told the reception staff about our dreadful bear tour experience they were extremely kind and provided some ‘goodies’ which were very much appreciated even though they did not organise the tour. Whistler Village is very small but good for the range of restaurants and shops including supermarkets. After our dreadful NO bear tour experience the hotel staff recommended we walk by the Whistler golf course which is under renovation to see bears which we did [two!]

The room was lovely and the staff made it their mission to ensure you had a good time. I have to give a shout out to AJ, Allen MacDonald and Lucas for a wonderful time. The soup in the restaurant is so good. Aaron in the restaurant was wonderful too! The hotel was clean, pool and hot tub wonderful. Just a wonderful experience overall!

Our first family trip here was deeply disappointing thanks to the front desk. Despite paying for a slope view room, the staff tried to pass off two subpar rooms first. By the time they finally assigned us the correct room, we had wasted an hour at check-in and my family was exhausted and hungry. AJ (person at the front desk) and the front desk team gave us a terrible first impression. Word of advice: inspect your room and do not settle for the first key they hand you. If it weren't for the great spa and an outstanding breakfast, the whole trip would have been a wash. Housekeeping was solid as well. Ratings: Reservations & Check-in: D- Housekeeping: B+ Breakfast & Dining: A+ Spa: A+

This hotel check all the boxes. High level of service ( pretty close to palace level) , great food in the lounge , beautiful golf , easy access to gondola / city center. Amazing spa and gym facilities. Beyond this , you can feel a genuine old luxury alpes hotel atmosphere.

I have been coming to the Fairmont Chateau Whistler for over 20 years and this trip was exemplary…with one caveat… in just a minute. But first, the hotel is beautiful in the quieter part of Whistler, known as Blackcomb village. There are hiking/walking trails right out any door that are well marked and offer accessibility for some sections. Our room was on the Gold Floor which adds an additional level of attentiveness and beauty, but the staff throughout the hotel, be it Gold or not, is so kind and professional, that it is important to acknowledge … again with that one caveat. Our room was gorgeous. Clean, updated, small beautiful touches. When we required a crib for a baby’s nap for a few hours, the quality of the baby supplies was top notch. The Fairmont Signature massage is incredible and there is pool side service, again from hard working, super friendly staff. But to write an honest review, it’s important to include all. My caveat on this trip was the indoor/outdoor bar dining called the Mallard Lounge and Terrace. I’ve noticed this trip, and in the past, that the service here feels rushed, less accommodating… almost like it’s a bother to keep the patio going. At the end of the day, the Chateau Whistler is a 5 star experience with generous and unexpected small touches that make it stand out.